DoJiggy Reviews & Complaints

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DoJiggy Payment Processing for Non-Profits

Founded in 2003, DoJiggy is an online fundraising software provider that specializes in event-style fundraisers and golf tournaments. The company is partnered with WePay as its bundled merchant account provider, but its software can also be paired with virtually any top-rated non-profit merchant account via the Authorize.Net payment gateway. This means that merchants have the option to either open a WePay account through DoJiggy or keep their existing payment processors. DoJiggy services include: mobile payment acceptance, peer-to-peer fundraising, event management, golf tournament management, auctions, raffle fundraising, and e-commerce stores.

DoJiggy non-profit payment processing
DoJiggy processes payments for non-profits and fundraisers

DoJiggy Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

Our research indicates no negative DoJiggy reviews are available, suggesting the company operates reputably without any scam or ripoff allegations. We encourage you to share your DoJiggy experiences in the comments below.

DoJiggy Lawsuits

No class-action lawsuits or FTC complaints have been discovered against DoJiggy. Merchants seeking alternative dispute resolution methods may consider reporting their issues to appropriate supervisory organizations.

WePay Complaints

It’s noteworthy that WePay, which is associated with DoJiggy payments, has received complaints regarding fund-holds and subpar customer service. While DoJiggy users have not explicitly reported issues with WePay, there is potential for dissatisfaction due to WePay’s service record compared to the standards of the best merchant accounts for customer service.

DoJiggy Customer Support Options

DoJiggy offers various customer support services based on the merchant’s plan. This includes free tech support from 9:00 to 6:00 MST, Monday through Friday, and paid after-hours support. For payment processing issues, merchants using DoJiggy Payments are referred to WePay, while those with third-party processors are directed to their respective services.

A DoJiggy customer service contact is available:

(888) 436-1999 – Toll-Free General Customer Service

While DoJiggy doesn’t provide a dedicated email support address, live chat support is available on its website.

As DoJiggy integrates with various payment processing services, it’s important for users to ensure that their chosen processor offers reliable customer support options.

DoJiggy Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 0
Resolved Complaints 0

No BBB Complaints

DoJiggy currently has an “A+” rating with the Better Business Bureau and has been accredited since 2005. The company has not received any complaints to its BBB profile in the past three years. It has also not received any informal reviews on its BBB profile.

An “A” Performance Overall

Merchants should be sure not to rely on the BBB alone for validation of a company’s trustworthiness; there are proven reasons to be skeptical of BBB grades. However, given the company’s clean complaint record and time in business, we agree with the BBB’s rating at this time.

DoJiggy Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Visa/Mastercard Flat Rate 2.9% + $0.30
American Express Rate 3.49% + $0.30
Chargeback Fee $15 per incident
Pledge for Crowdfunding Plan $499 Per Year
Golf and Events Pro Plan $399 Per Year
Donations Plan $39 Per Month
Unlimited Initiatives Plan $259 Per Month
Early Termination Fee None
PCI Compliance Fee None

DoJiggy Processing Costs

DoJiggy provides merchant account services through WePay, featuring a month-to-month contract without early termination fees, setup fees, PCI compliance fees, or monthly minimum fees. Transaction fees for Visa and MasterCard are 2.9% plus $0.30, and for American Express, the fees are 3.49% plus $0.30 when processed on DoJiggy-hosted websites. Chargebacks incur a fee of $15, below the often-seen $25 charge.

Third-Party Processing Costs

Merchants choosing to use external payment processors with DoJiggy’s platform have access to integrations with Authorize.net, PayPal, iATS Payments, and Moneris. With these options, merchants may select their preferred merchant account provider compatible with Authorize.net. Fees from these third-party processors will apply, in addition to a DoJiggy transaction fee of $0.20 for using an external merchant account.

DoJiggy Software Pricing

DoJiggy’s software subscription fees are billed separately from payment processing fees, with annual plans catering to different fundraising activities:

– The “Pledge for Crowdfunding” plan is $499 annually plus $0.20 per transaction, designed for crowdfunded campaigns by charitable organizations.
– The “Gold and Events Pro” plan is $399 annually, tailored for events like charity golf tournaments.
– The “Donations” plan at $39 monthly supports donation management features.
– The “Unlimited Initiatives” plan, at $259 monthly, allows for the management of multiple fundraising campaigns, requiring an annual commitment.

Industry-Standard Pricing

DoJiggy’s payment processing rates, provided through WePay, align with industry standards. While slightly above the rates of the most affordable merchant accounts, WePay’s model is typical among non-profit oriented payment processors. The option to use third-party merchant accounts offers flexibility for business owners to potentially secure more favorable rates. Given DoJiggy’s fair pricing and the absence of contract-related complaints, an “A” rating is warranted.

DoJiggy Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

No Independent Sales Agents

DoJiggy appears to primarily market itself via strategic partnerships and traditional advertising channels. There is currently no evidence that the company employs independent sales agents, and there are no DoJiggy reviews that describe unethical conduct by the company’s sales team. DoJiggy clearly explains that merchants are free to use third-party credit card processors with DoJiggy’s software, so merchants shouldn’t find themselves suddenly trapped in unexpected agreements.

Clearly Posted Pricing

DoJiggy posts its per-transaction fees through WePay and also lists the separate costs of its various software packages for anyone to review. This level of disclosure is consistent with the company’s previous efforts to disclose all important terms. We have accordingly assigned DoJiggy an “A” in this section, although we do always encourage DoJiggy users to ask an independent third party to look for any unnecessary fees in their statement.

DoJiggy pricing
DoJiggy’s pricing structure

Our DoJiggy Review Summary

Our Final Thoughts

DoJiggy consistently stands out as a reliable provider of payment processing software, according to all available information. The company’s contract terms are both transparent and competitive, providing merchants with a clear understanding of what to expect. Moreover, DoJiggy offers a flexible approach by allowing users to independently source their own pricing through a highly-rated third-party merchant services provider if desired. This feature fosters an environment where merchants can find customized solutions that best align with their specific needs.

While the partnership with WePay is a potential weakness due to its reliance on this integration, there is no indication that merchants are currently dissatisfied with this option. The collaboration appears to operate smoothly, consistently delivering reliable payment processing services. Merchants are encouraged to periodically assess their needs and compare DoJiggy’s services with those of other top-tier providers. Doing so will ensure that they receive competitive terms and features while safeguarding their interests in this ever-evolving industry.

Location and Ownership

DoJiggy is headquartered at 382 S Arthur Ave, Louisville, Colorado 80027, just outside of Boulder. Rodrigo Murillo is the CEO of DoJiggy and Charlie Read is listed as co-founder.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did DoJiggy Treat You?

1 User Reviews

  • Vincent Edith

    I’ve had an incredible experience using DoJiggy for our fundraising events! This platform has truly streamlined our entire process, making it easy to manage registrations, collect donations, and engage with our supporters effortlessly. The user-friendly interface and customizable features are top-notch, allowing us to tailor our event pages to match our branding. We’ve received great feedback from our participants about the smooth registration process and hassle-free payment options. DoJiggy’s customer support team has been exceptional; they’ve always been responsive and helpful, promptly addressing any questions or concerns we had. Thanks to DoJiggy, our fundraising efforts have been more successful than ever, and we can’t wait to use their platform for our future events. Highly recommend DoJiggy to anyone looking to elevate their fundraising game!

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