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DoJiggy Review: Fees, Comparisons, Complaints & Lawsuits
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DoJiggy Payment Processing for Non-Profits
Founded in 2003, DoJiggy is an online fundraising software provider that specializes in event-style fundraisers and golf tournaments. The company is partnered with WePay as its bundled merchant account provider, but its software can also be paired with virtually any top-rated non-profit merchant account via the Authorize.Net payment gateway. This means that merchants have the option to either open a WePay account through DoJiggy or keep their existing payment processors. DoJiggy services include: mobile payment acceptance, peer-to-peer fundraising, event management, golf tournament management, auctions, raffle fundraising, and e-commerce stores.
Based in Colorado
DoJiggy Review Table of Contents
- Costs & Contract: DoJiggy offers a month-to-month contract with a 2.9% and $0.30 transaction rate and no early termination fees.
- Complaints & Service: DoJiggy complaints number fewer than 10 on public complaints forums.
- BBB Rating: DoJiggy has an “A+” rating and has received 0 complaints in the past 3 years. The company has been accredited by the Better Business Bureau since 2005.
- Sales & Marketing: DoJiggy does not hire independently contracted agents and has not received any complaints about its sales team.
DoJiggy Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Clean Complaint Record
We cannot find any negative DoJiggy reviews at this time, and there is no indication that the company is a scam or a ripoff. If you have your own DoJiggy review to make, please do so in the comments below.
We have not found any outstanding class-action lawsuits or FTC complaints filed against DoJiggy. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Merchants should be aware that WePay has a track record of receiving complaints related to fund-holds and slow or unresponsive customer service. DoJiggy users have not specifically complained about WePay, but it is possible that WePay’s service will fall well short of the standard set by the best merchant accounts for great customer service.
DoJiggy Customer Support Options
DoJiggy offers a multitude of customer service options depending on the plan a merchant is enrolled in. They offer free tech support for its software from 9:00 to 6:00 MST, Monday through Friday, as well as paid after-hours support. Merchants using DoJiggy payments will be referred to WePay for processing issues, while merchants using third-party processors will be referred to their chosen company.
We have located a single DoJiggy customer service number:
(888) 436-1999 – Toll-Free General Customer Service
DoJiggy does not offer a dedicated email support address, however it does offer live chat support through its website.
Since it supports other payment processing services, DoJiggy users should be sure that their chosen processor provides adequate customer support options.
DoJiggy Online Ratings
Here's How They Rate Online
No BBB Complaints
DoJiggy currently has an “A+” rating with the Better Business Bureau and has been accredited since 2005. The company has not received any complaints to its BBB profile in the past three years. It has also not received any informal reviews on its BBB profile.
An “A” Performance Overall
Merchants should be sure not to rely on the BBB alone for validation of a company’s trustworthiness; there are proven reasons to be skeptical of BBB grades. However, given the company’s clean complaint record and time in business, we agree with the BBB’s rating at this time.
DoJiggy Fees, Rates & Costs
A Closer Look at The Contract
|Visa/Mastercard Flat Rate||2.9% + $0.30|
|American Express Rate||3.49% + $0.30|
|Chargeback Fee||$15 per incident|
|Pledge for Crowdfunding Plan||$499 Per Year|
|Golf and Events Pro Plan||$399 Per Year|
|Donations Plan||$39 Per Month|
|Unlimited Initiatives Plan||$259 Per Month|
|Early Termination Fee||None|
|PCI Compliance Fee||None|
DoJiggy Processing Costs
The standard DoJiggy merchant account pricing through WePay is a month-to-month agreement with no early termination fees, setup fees, PCI compliance fees, or monthly minimum fees. The company charges 2.9% plus $0.30 per transaction for Visa and MasterCard transactions and 3.49% plus $0.30 per transaction for American Express transactions processed on their hosted websites. The platform does not currently support ACH debit transactions. The company also charges $15 per chargeback, which is less than the standard $25 fee.
Third-Party Processing Costs
If merchants elect to use a third-party payment processor with DoJiggy’s software, they will have several options available. DoJiggy’s software integrates with Authorize.net, PayPal, iATS Payments, and Moneris. Authorize.net’s payment gateway is compatible with nearly all merchant accounts in the industry, meaning that merchants can select any Authorize.net partner as their merchant account provider. Third-party processors will impose their own pricing schedules in place of DoJiggy’s WePay pricing, and DoJiggy will add a $0.20 per transaction fee to all payments processed through a third-party merchant account.
DoJiggy Software Pricing
DoJiggy’s software packages come with costs that are separate from the company’s payment processing charges, and they charge annual fees according to the features included and the scale of the service.
The “Pledge for Crowdfunding” plan charges merchants $499 annually as well as $0.20 per credit card transaction. This plan is designed to support crowdfunded campaigns launched by charities, non-profits, and the like. This option is ideal for organizations that hold several campaigns over the course of the year as part of their fundraising initiatives.
The “Gold and Events Pro” plan charges merchants $399 annually. This plan is designed to support event-oriented fundraisers like golf tournaments. This option is ideal for organizations that hold ticketed events like golf tournaments as part of fundraising initiatives.
In addition to the two aforementioned event-tailored plans, DoJiggy offers another two plans as monthly subscriptions.
The “Donations” plan charges merchants $39 per month while offering donation management support options. The software platform facilitates recurring donations, mobile donations, and online technical support to users.
The “Unlimited Initiatives” plan charges merchants $259 per month while offering donation management support options. This option allows organizations to manage multiple campaigns that are part of their fundraising strategies. Unlike the “Donations” plan, this plan does require an annual contract.
All things considered, DoJiggy’s payment processing is priced comparably to its competitors. WePay’s pricing is generally a little higher than the pricing offered by the cheapest merchant accounts, but it is a common pricing model for non-profit payment processors. In addition, the company allows merchants to integrate third-party merchant accounts with its software, meaning that business owners are free to negotiate their own DoJiggy rates and fees independently. Given the company’s generally fair pricing and the lack of public complaints related to its contract terms, we have assigned it an “A” for now.
DoJiggy Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
No Independent Sales Agents
DoJiggy appears to primarily market itself via strategic partnerships and traditional advertising channels. There is currently no evidence that the company employs independent sales agents, and there are no DoJiggy reviews that describe unethical conduct by the company’s sales team. DoJiggy clearly explains that merchants are free to use third-party credit card processors with DoJiggy’s software, so merchants shouldn’t find themselves suddenly trapped in unexpected agreements.
Clearly Posted Pricing
DoJiggy posts its per-transaction fees through WePay and also lists the separate costs of its various software packages for anyone to review. This level of disclosure is consistent with the company’s previous efforts to disclose all important terms. We have accordingly assigned DoJiggy an “A” in this section, although we do always encourage DoJiggy users to ask an independent third party to look for any unnecessary fees in their statement.
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