Is DoJiggy Payments the Right Choice for Your Nonprofit? Full Review

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

DoJiggy

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of DoJiggy

Pros

User-friendly interface
Integrated payment processing
Affordable pricing plans
Mobile-friendly design
Positive user reviews

Cons

Limited customization options
Steep learning curve
Potential hidden fees
Transparency concerns
No 24/7 support

Overview

In this review of DoJiggy, we take a closer look at the company’s credit card processing services built for nonprofits and fundraising events. Their offerings include online donation processing, event management tools, and mobile payment options designed to support organizations of all sizes. We’ll highlight which types of organizations may benefit most from these services. We’ll also review customer feedback to show common trends and concerns. In addition, we’ll cover pricing, contract terms, and included services. By the end, you’ll know whether DoJiggy is the right fit for your nonprofit’s payment processing needs.

About DoJiggy

Screen Capture pf DoJiggy Homepage
DoJiggy Homepage

Founded in 2003, DoJiggy is an online fundraising software provider that specializes in event-style fundraisers and golf tournaments. The company is partnered with WePay as its bundled merchant account provider, but its software can also be paired with virtually any top-rated non-profit merchant account via the Authorize.Netpayment gateway. This means that merchants have the option to either open a WePay account through DoJiggy or keep their existing payment processors. DoJiggy services include: mobile payment acceptance, peer-to-peer fundraising, event management, golf tournament management, auctions, raffle fundraising, and e-commerce stores.

Customer Reviews & Sentiment

Clean Complaint Record

Our research indicates no negative DoJiggy reviews are available, suggesting the company operates reputably without any scam or ripoff allegations. We encourage you to share your DoJiggy experiences in the comments below.

DoJiggy Lawsuits

No class-action lawsuits or FTC complaints have been discovered against DoJiggy. Merchants seeking alternative dispute resolution methods may consider reporting their issues to appropriate supervisory organizations.

WePay Complaints

It’s noteworthy that WePay, which is associated with DoJiggy payments, has received complaints regarding fund-holds and subpar customer service. While DoJiggy users have not explicitly reported issues with WePay, there is potential for dissatisfaction due to WePay’s service record compared to the standards of the best merchant accounts for customer service.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A

PaymentPop Rating for DoJiggy

Negative Feedback

There are no negative reviews published about DoJiggy on the PaymentPop website.

Positive Feedback

DoJiggy has made managing our fundraising campaigns so much easier. The platform is intuitive, our donors love the streamlined giving process, and we’ve raised more with less effort. It’s tailored perfectly for nonprofits and backed by excellent support.

DoJiggy BBB Rating

DoJiggy currently has an “A+” rating with the Better Business Bureau and has been accredited since 2005. The company has not received any complaints to its BBB profile in the past three years. It has also not received any informal reviews on its BBB profile.

An “A” Performance Overall

Merchants should be sure not to rely on the BBB alone for validation of a company’s trustworthiness; there are proven reasons to be skeptical of BBB grades. However, given the company’s clean complaint record and time in business, we agree with the BBB’s rating at this time.

Processing Rates & Fees

DoJiggy Processing Costs

DoJiggy provides merchant account services through WePay, featuring a month-to-month contract without early termination fees, setup fees, PCI compliance fees, or monthly minimum fees. Transaction fees for Visa and MasterCard are 2.9% plus $0.30, and for American Express, the fees are 3.49% plus $0.30 when processed on DoJiggy-hosted websites. Chargebacks incur a fee of $15, below the often-seen $25 charge.

Third-Party Processing Costs

Merchants choosing to use external payment processors with DoJiggy’s platform have access to integrations with Authorize.net, PayPal, iATS Payments, and Moneris. With these options, merchants may select their preferred merchant account provider compatible with Authorize.net. Fees from these third-party processors will apply, in addition to a DoJiggy transaction fee of $0.20 for using an external merchant account.

DoJiggy Software Pricing

DoJiggy’s software subscription fees are billed separately from payment processing fees, with annual plans catering to different fundraising activities:

– The “Pledge for Crowdfunding” plan is $499 annually plus $0.20 per transaction, designed for crowdfunded campaigns by charitable organizations.
– The “Gold and Events Pro” plan is $399 annually, tailored for events like charity golf tournaments.
– The “Donations” plan at $39 monthly supports donation management features.
– The “Unlimited Initiatives” plan, at $259 monthly, allows for the management of multiple fundraising campaigns, requiring an annual commitment.

Industry-Standard Pricing

DoJiggy’s payment processing rates, provided through WePay, align with industry standards. While slightly above the rates of the most affordable merchant accounts, WePay’s model is typical among non-profit oriented payment processors. The option to use third-party merchant accounts offers flexibility for business owners to potentially secure more favorable rates. Given DoJiggy’s fair pricing and the absence of contract-related complaints, an “A” rating is warranted.

Employee Reviews & Sales Practices

No Independent Sales Agents

DoJiggy appears to primarily market itself via strategic partnerships and traditional advertising channels. There is currently no evidence that the company employs independent sales agents, and there are no DoJiggy reviews that describe unethical conduct by the company’s sales team. DoJiggy clearly explains that merchants are free to use third-party credit card processors with DoJiggy’s software, so merchants shouldn’t find themselves suddenly trapped in unexpected agreements.

Clearly Posted Pricing

DoJiggy posts its per-transaction fees through WePay and also lists the separate costs of its various software packages for anyone to review. This level of disclosure is consistent with the company’s previous efforts to disclose all important terms. We have accordingly assigned DoJiggy an “A” in this section, although we do always encourage DoJiggy users to ask an independent third party to look for any unnecessary fees in their statement.

DoJiggy pricing
DoJiggy’s pricing structure

DoJiggy Competitors

Compare DoJiggy to competitors that earned top marks.

Bottom Line

DoJiggy consistently stands out as a reliable provider of payment processing software, according to all available information. The company’s contract terms are both transparent and competitive, providing merchants with a clear understanding of what to expect. Moreover, DoJiggy offers a flexible approach by allowing users to independently source their own pricing through a highly-rated third-party merchant services provider if desired. This feature fosters an environment where merchants can find customized solutions that best align with their specific needs.

While the partnership with WePay is a potential weakness due to its reliance on this integration, there is no indication that merchants are currently dissatisfied with this option. The collaboration appears to operate smoothly, consistently delivering reliable payment processing services. Merchants are encouraged to periodically assess their needs and compare DoJiggy’s services with those of other top-tier providers. Doing so will ensure that they receive competitive terms and features while safeguarding their interests in this ever-evolving industry.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact DoJiggy

Contact & Customer Support
Co-founderCharlie Read
CEORodrigo Murillo
Headquarters382 S Arthur Ave, Louisville, Colorado 80027
Toll-Free General Customer Service(888) 436-1999
Additional Support ChannelsLive Chat
Websitedojiggy.com