An Elavon Reseller
Founded in 2016, EMoney is a merchant account provider specializing in payment processing, electronic funds transfer, e-commerce solutions, digital wallet, and POS systems. The company relies upon Elavon for its backend processing. According to the company’s website, it offers merchants a flat cost fee structure. The company’s POS system is its own proprietary model. EMoney also advertises its digital wallet, which allows merchants to accept mobile payments as well as send money from linked bank accounts and credit cards.
Location and Ownership
EMoney.com is a service mark of Elavon Inc. or its affiliates. All rights reserved. These and other EMoney.com graphics, logos and service marks and trademarks of Elavon Inc. and its affiliates may not be used without prior written consent of Elavon Inc. or its affiliates, as the case may be. All other trademarks, product names, and company names and logos appearing on EMoney.com are the property of their respective owners.
Elavon is part of U.S. Bank’s (U.S. Bancorp’s) payment services division. Elavon is headquartered at Two Concourse Parkway, Suite 800, Atlanta, GA. Jamie Walker has been the CEO of Elavon since being appointed to the role in 2017.
EMoney Review Table of Contents
- Costs & Contract: EMoney offers a multi-year contract with an early termination fee.
- Complaints & Service: EMoney has received more than 450 public complaints.
- BBB Rating: EMoney (as Elavon) has an “A+” rating despite having received 124 complaints and 10 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2009.
- Sales & Marketing: EMoney does not hire independent sales agents and has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With EMoney.
EMoney Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||50+|
|Live Customer Support||No|
|Most Common Complaint||Problems with Mobile Payments|
Dozens of Complaints
We have been able to locate more than 50 negative reviews about EMoney online. A handful of reviews accuse the company of fraud or being a scam. The Google Play Store ranks the company’s mobile payments app 2.2 out of 5 based on 53 reviews, 25 of which give the company a 1 out of 5. The iTunes store gives the company a 1.7 out of 5 based on 87 reviews, 60 or so of which are negative.
We have not found any outstanding class-action lawsuits or FTC complaints filed against EMoney. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations. However, in 2012, Elavon was sued by one of its merchants, a restaurant named Cisero’s, for PCI compliance fines. The problem started when U.S. Bank (Elavon’s parent company) was fined $90,000 by Visa and MasterCard, who alleged that Cisero’s had not secured its network and experienced a data breach that resulted in fraudulent transactions on a few of its customers’ cards. In reaction, U.S. Bank debited Cisero’s checking account of $10,000 without notice and then filed a lawsuit against Cisero’s owners to obtain the remaining $80,000, stating that their merchant account contract makes them responsible for such fines.
EMoney Customer Support Options
EMoney’s website states that it offers 24/7 support phone line, yet it doesn’t disclose a phone number on its website. The only method for contacting the company is an automated form hosted on the website. It is likely that the company relies upon Elavon’s customer support channels. The lack of clear support options precludes EMoney from being a top-rated merchant account provider for customer service.
A “C” Over All
The tenor of the company’s complaints, especially those accusing the company of being a scam, is a cause for concern. Additionally, the lack of clear, comprehensive customer support channels other than 24/7 phone support is the basis for the company getting a “C” rating in this category.
EMoney Online Ratings
Here's How They Rate Online
Online Ratings Summary
|Product & Service Complaints||70|
|Billing & Collection Complaints||41|
|Advertising & Sales Complaints||12|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 120 Complaints
Given EMoney’s standing as a service mark of Elavon, this review will contemplate the record reflected by Elavon’s Better Business Bureau profile. As of this update, the Better Business Bureau is awarding Elavon an “A+” rating despite the fact that the company has received 124 complaints in the last 36 months. Elavon has been accredited by the BBB since 2009 Of the total complaints, 41 are due to billing and collection issues, 70 to problems regarding products and services, 12 to advertising and sales issues, and 1 is related to delivery problems. 34 of these complaints have been resolved by the company while the remaining 90 were resolved to the dissatisfaction of the merchant.
What Merchants Say
Elavon has also received 10 informal reviews, all but 1 which are negative in tone. A recent review from a merchant details being assessed an expensive early termination fee:
I have been with NOVA which became ELAVON. I have had minor problems in the past 30 years but this summer was the worst. I am a seasonal business and called in May to have my machine turned on June 1st. It was and I ran a charge and then batched out. All seemed OK. I continued to run customer cards until July 1st when I noticed that they were not being deposited in my account. They WERE being charged to the customer. Upon calling on July 1 I was told that who ever turned on the machine should not have. The account had been on seasonal too long and I needed a new merchant number. So…they did that but didn’t reprogram the machine. Customer charges kept going to the old account and I got no money. They forced me to buy a new machine even though I had one given to me just like the one they wanted me to buy for 591.00. They reprogrammed that and sent me the information to run the credit cards again manually. (RED FLAG!!) I did what they suggested and all but 1 charge went through. They sent that money, new merchant ID, to my bank. GUESS WHAT? They charged my customers AGAIN and I was only paid once. So… if I refund the money to the customers I will be at a zero balance for the equipment I sold. Having spent HOURS on the phone since July 1st I just got off the phone with customer service rep #29. That’s the number of different people I have talked to. He said he would “research this”. He will not refund the cost of the new terminal and I ran my business all summer paying bills out of my personal account. I at a loss. I can’t close my account without getting my money. As you can see it has been 3 MONTHS. If I could take the loss I would but I just can’t let them win….. STAY AWAY FROM THEM!!! RUN !!!!!!!!!!! One star because you can’t leave zero.
Taking steps to cancel an account without paying a fee can aid merchants from avoiding situations like the one described above.
A “C” Performance Overall
We have adjusted the BBB’s rating to a “C” for the purposes of this review based on how our criteria would have scored Elavon.
EMoney Fees, Rates & Costs
A Closer Look at The Contract
|Flate Rate||1.00% - 4.99%|
|Early Termination Fee||$295+|
|PCI Compliance Fee||Up to $59 Per Month|
|Equipment Lease Terms||48 Month (locked)|
Contract Terms Will Vary
Given EMoney’s status as a service mark of Elavon’s, it is likely that the company’s pricing mirrors that of its parent company. However, EMoney states on its website that it offers merchants a flat processing fee, as opposed to the two pricing models Evalon offers. Elavon’s pricing options are bifurcated between counter-top point-of-sale terminal and the other for its mobile alternative. Both contracts charge a swipe rate of 2.65% + $0.19 or a keyed-in rate of 3.50% + $0.19 per transaction. It is unclear how either of those transaction rates compares to EMoney’s flat rate
Elavon also includes a convoluted early termination fee which its contract lists as “greater of the total fees paid by Customer during the twelve months immediately prior to termination, or the total fees that would be payable by Customer during the twelve months immediately following termination.”
Long-Term Equipment Leases From Ladco
Though EMoney’s pricing structure may vary from Elavon’s, it is likely than the company leases payment processing terminals to merchants through Ladco Global Leasing. The standard Ladco contract is an expensive, non-cancellable 48-month equipment lease that often costs up to ten times the actual price of the equipment. Elavon seems to go to great lengths to conceal the relationship between Ladco and itself, probably due to the fact that there are very few positive reviews of Ladco to be found online. EMoney takes this same precaution.
EMoney Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
EMoney Sales Tactics
Select Merchant Solutions does not appear to hire independently contracted sales agents to market its services. This is a common hiring practice within the credit card processing industry that often results in a sales team composed of poorly trained or unregulated agents. The company choosing not to employ this tactic is a positive reflection on its sales practices.
No Misleading Quotes
To its credit, EMoney does not appear to list deceptive rate quotes in its official materials. However, the company does not provide any insight into its its flat transaction rate. Given the lack of insight the company offers into its pricing structure and acquiring bank, we award it an average grade of a “C” in this category.
If you suspect that EMoney is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
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