Is ePaymentAmerica Worth Considering for Your Payment Needs?

We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

ePaymentAmerica

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of ePaymentAmerica

Pros

Diverse payment solutions
Mobile payment support
Fraud prevention tools
E-commerce integration
A+ BBB rating

Cons

Undisclosed pricing details
Potential cancellation fees
Potential hidden charges
Transparency concerns
Independent sales agents

Overview

In this review of ePaymentAmerica, we’ll provide a clear overview of their credit card processing services, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce features. We’ll discuss which types of businesses may benefit most from their offerings, while also reviewing client and customer feedback to highlight common trends and concerns. The article will cover the company’s pricing, contract terms, and key services to give a full picture of what to expect. By the end, you’ll have a balanced understanding of ePaymentAmerica and whether it’s the right fit for your payment processing needs.

About ePaymentAmerica

Screen Capture of ePaymentAmerica Homepage
ePaymentAmerica Homepage

Founded in 2004, ePaymentAmerica is a merchant account provider that serves most domestic, standard-risk business types. The company resellsFirst Data (now Fiserv) products and services such as Clover and Revel SystemsPOS solutions and is a subsidiary of TX Direct. It specializes in offering retail merchant accounts, manufacturing merchant accounts, e-commerce merchant accounts, legal merchant accounts, and non-profit merchant accounts.

Products & Merchant Services

Payment Processing

ePaymentAmerica facilitates debit and credit card transactions for standard-risk businesses.

POS Solutions

ePaymentAmerica provides point-of-sale (POS) solutions through systems like Clover and Revel. These platforms cater to a wide range of businesses by offering customizable POS options that are user-friendly and adaptable. Clover is known for its versatile hardware and software, while Revel is designed to support complex operations, particularly in the restaurant and retail sectors.

Wireless and Mobile Payments

The company supports wireless and mobile payments, which allow businesses to accept transactions through mobile devices. This flexibility is for businesses that operate in non-traditional settings, such as food trucks, outdoor markets, or service industries that require on-the-go payment processing.

PCI Compliance

ePaymentAmerica places an emphasis on PCI compliance, ensuring that businesses meet industry standards for securely handling payment card data.

e-Commerce Solutions

For businesses engaged in online sales, ePaymentAmerica offers e-commerce solutions that include shopping cart integration and Mail Order/Telephone Order (MOTO) capabilities.

Recurring Billing

Recurring billing is another service provided by ePaymentAmerica, which is particularly useful for subscription-based businesses.

Loyalty Programs

Loyalty programs are also part of the company’s offerings, helping businesses enhance customer engagement by providing rewards or incentives.

Fraud and Chargeback Protection

The company provides fraud and chargeback protection services to help businesses mitigate the risk of fraudulent transactions.

Data Reporting and Analytics

Data reporting and analytics tools are available through ePaymentAmerica, giving businesses insights into their sales and operational performance.

Cash Advances

ePaymentAmerica offers cash advance services for businesses needing access to working capital. This can be an option for businesses looking to manage short-term financial needs or invest in growth initiatives.

Customer Reviews & Sentiment

Few Recent Complaints

Our research has uncovered around ten negative ePaymentAmerica reviews on consumer protection sites. These reviews don’t categorize the company as a scam or ripoff. Most complaints, dating back over three years, focus on unwanted sales calls. Other criticisms appear to be isolated incidents or lack specific details. Feel free to share your own experiences with ePaymentAmerica in the comments below.

ePaymentAmerica Lawsuits

No class-action lawsuits or FTC complaints have been located against ePaymentAmerica. Merchants desiring non-litigious dispute resolution may consider reporting their experiences to relevant supervisory organizations.

Industry Scores & User Ratings

Online Ratings Summary
BBB RatingN/A
Google Maps5

ePaymentAmerica BBB Rating

ePaymentAmerica currently has an “A+” rating with the Better Business Bureau and has been accredited since 2007. The company has received 0 complaints in the past 36 months, and it has also not received any informal reviews posted to its BBB profile.

An “A” Performance Overall

Given the company’s clean complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Google Maps Rating for ePaymentAmerica

ePaymentAmerica has a 5 out of 5 star rating based on 1 user review on Google Maps.

Positive Feedback

Great Service, Customer Support and best price

Processing Rates & Fees

Three-Year Contract

ePaymentAmerica offers a three-year agreement through First Data (Fiserv) with details regarding early termination fees and monthly minimum fees not publicly specified. For context, similar First Data (Fiserv) agreements typically include a swipe rate of 2.69% plus $0.19 and a keyed rate of 3.69% plus $0.19. While the specific ePaymentAmerica fees for statements, PCI compliance, and per-transaction charges are not detailed, it’s common for First Data (Fiserv) agreements to include an early termination fee up to $495 and a PCI compliance fee of $19.95 monthly. Equipment leases with First Data Global Leasing span 48 months and are non-cancellable.

Virtual Terminal and Payment Gateway Pricing

ePaymentAmerica provides access to Payeezy, the First Data (Fiserv) payment gateway, highlighting two pricing plans: Basic and Pro. The Basic Plan features a 2.90% plus $0.30 rate, with no setup, gateway, or batch fees. The Pro Plan offers a reduced rate of 1.89% plus $0.23 and a monthly fee of $19.95, without imposing setup, gateway, or batch fees.

Industry-Average Pricing

There are no prominent public complaints regarding ePaymentAmerica’s pricing, suggesting a general merchant satisfaction with the provided rates and fees. Consequently, ePaymentAmerica is rated “A” in this regard, although it’s not classified as the most affordable credit card processor. Merchants are advised to obtain all relevant documents, including fee schedules and equipment lease agreements, before initiating a merchant account with ePaymentAmerica.

ePaymentAmerica payment gateway
ePaymentAmerica provides e-commerce solutions, including payment gateways and virtual terminals for merchants.

Employee Reviews & Sales Practices

Telemarketing and Outside Agents

ePaymentAmerica appears to market its services through a combination of telemarketing, strategic partnerships, and independent sales agents. The company’s website also advertises its “Agent Reseller” and “Reseller Referral” programs. Telemarketing is commonly linked to complaints within the credit card processing industry, and ePaymentAmerica appears to be no exception. This website lists ten ePaymentAmerica complaints related to persistent telemarketing issues from 2010 to 2012. No new complaints have been filed in the last three years, so this issue won’t impact the company’s grade too harshly.

No Red Flags

We have found no ePaymentAmerica reviews that mention unethical behavior by ePaymentAmerica’s sales agents, and the company’s website does not prominently list any misleading rate quotes or unrealistic guarantees. We will therefore assign ePaymentAmerica an “A” rating in this category. If you suspect that ePaymentAmerica is charging you undisclosed fees, we recommend seeking an independent third-party statement audit to find and eliminate unnecessary fees.

ePaymentAmerica Competitors

Compare ePaymentAmerica to competitors that earned top marks.

Bottom Line

ePaymentAmerica stands as a reliable merchant services provider. Over the past three years, the company has maintained a commendably low number of customer complaints, reflecting its commitment to quality service. This consistency suggests an active effort to ensure client satisfaction and resolve potential issues promptly. However, despite its favorable track record, ePaymentAmerica’s contract terms, while consistent with industry averages, lack the distinctive value that top-rated processors offer.

The company’s commitment to transparent and fair practices is acknowledged, but greater clarity around its specific rates and fees would allow for a more comprehensive assessment of its overall value proposition. Merchants are advised to examine the fine print carefully, understanding how terms like processing fees, termination penalties, and monthly charges compare to those of leading processors. While ePaymentAmerica’s current reliability is notable, prospective clients should remain aware that our rating could change as more detailed information becomes available, potentially impacting how the company is positioned within the competitive landscape of merchant services.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact ePaymentAmerica

Contact & Customer Support
President and CEOChristopher S. Reckert
Headquarters6026 Stage Rd Bartlett, TN 38134
Toll-Free General Customer Service(888) 221-2203
Toll-Free Fax(888) 385-5357
Local Office Number(901) 385-5395
Local Fax(901) 385-5356
Websiteepaymentamerica.com