Note: As of May 2021, EpicPay was acquired by FortisPay and absorbed into their brand. We will therefore no longer be updating this profile and direct all interested parties to the FortisPay profile.
EpicPay Overview
In this review of EpicPay, we will provide a detailed overview of the company’s credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company’s pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether EpicPay meets your payment processing needs.
About EpicPay
Founded in 2001 and formerly known as Spectrum Merchant Services, EpicPay is a merchant account provider based in Frisco, Texas.
In 2021, EpicPay was acquired by FortisPay and absorbed into their brand.
Customer Reviews & Sentiment
"As an agent for EpicPay and having a relationship with them for the last 8+ years, I can confidently say that these folks are the greatest friendly bunch to work with and hold their agents to very high ethical standards. As one of their agents, I keep very close tabs on my customers and have never..."
Clean Complaint Record
Extensive searches have not revealed significant negative EpicPay reviews, indicating that the company is likely not engaged in any deceptive or fraudulent practices. A single complaint related to Spectrum Merchant Services, which is associated with EpicPay’s alternate or former name, cites a $495 early termination fee. However, it’s not certain whether this fee reflects the current policies of EpicPay.
EpicPay Lawsuits and Fines
There are no outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints filed against EpicPay. Merchants seeking resolutions outside of court are recommended to consider reporting their issues to appropriate supervisory organizations.
EpicPay Customer Service Channels
The discrepancy between the $495 early termination fee mentioned in the complaint against Spectrum and the $350 fee listed in EpicPay’s program guide may suggest different contract terms under each brand. Consequently, this isolated Spectrum complaint has not been factored into our overall assessment of EpicPay. EpicPay offers phone and email support to its merchants. Although these support options are valuable, they do not currently rank EpicPay among the top-rated payment processors for customer service.
Client Satisfaction Ratings
| Product & Service Complaints | 0 |
|---|---|
| Billing & Collection Complaints | 0 |
| Advertising & Sales Complaints | 0 |
| Guarantee & Warranty Complaints | 0 |
| Delivery Complaints | 0 |
No BBB Complaints
EpicPay currently maintains an “A+” rating with the Better Business Bureau and is not accredited. The company is showing 0 complaints since the profile was established in 2014, and its perfect complaint record is the primary reason for its “A+” grade. EpicPay has also not received any informal reviews on its BBB profile.
An “A” Performance
Given the company’s clean complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Card Processing Rates & Fees
Three-Year Agreement
The standard EpicPay agreement operates on a three-year term through First Data with an early termination fee of either $250 (if canceled after one year) or $350 (if canceled within the first year). First Data generally offers rates of 2.69% plus $0.10 per swiped transaction and 3.69% plus $0.10 for keyed-in transactions, but these rates may vary as merchant service providers have the discretion to adjust them. The details regarding EpicPay’s monthly minimum processing fee remain unspecified, and it’s not currently clear whether EpicPay imposes statement fees, PCI Compliance fees, or other common charges.
Virtual Terminal and Payment Gateway Pricing
EpicPay also promotes its virtual terminal and payment gateway services on its website, though it does not publicly list the pricing for these services. Businesses should anticipate additional costs, such as gateway fees, technical support fees, batch fees, and extra transaction charges, which are common for e-commerce services.
Not Competitively Priced
The contract length and early termination fees associated with EpicPay do not stand out as particularly competitive within the merchant services industry, which may be a consideration for businesses comparing more affordable merchant account options. Nonetheless, there are minimal complaints available regarding EpicPay’s contract terms. Consequently, EpicPay’s ratings in this area will not suffer significantly.
Merchants are also encouraged to review our compilation of thetop merchant account providers to find competitive offers and terms.
Employee Reviews & Sales Practices
Outside Sales Agents
EpicPay appears to hire independent sales agents to market its services. The use of independent sales agents is common within the credit card processing industry and can sometimes produce merchant complaints. In this case, however, we are unable to locate any EpicPay complaints that mention deceptive sales practices by the company’s employees. This indicates that EpicPay may provide stronger oversight and support for its independent agents than is typical within the industry.
This compares favorably to our list ofbest credit card processors.
No Deceptive Quotes
EpicPay does not list any misleading rate quotes on its website and even provides its program guide for anyone to view. That said, we always recommend that merchants consider a third-party statement audit to find and eliminate hidden fees.
Bottom Line
EpicPay rates as a reliable merchant services provider according to all available information. The company’s contract terms appear to be fairly standard for the industry, offering a level of transparency and consistency that merchants can appreciate. Importantly, there are currently no complaints that mention issues with EpicPay’s sales tactics or pricing, indicating a trustworthy approach to customer interactions and financial agreements.
EpicPay seems to deliver outstanding service and support, comparable to top-rated providers in the merchant services industry. This commitment to excellence in customer service is a significant factor in its favorable rating. Merchants considering EpicPay should note the correct spelling of the company’s name as “EpicPay” (one word), rather than “Epic Pay.” Additionally, it is important to be aware that EpicPay’s former or alternate business name is Spectrum Merchant Services. This knowledge can help avoid any confusion and ensure that businesses are fully informed when researching and selecting their merchant services provider.
Location and Ownership
EpicPay is a registered ISO/MSP of Wells Fargo Bank, Concord, California, N.A. EpicPay maintains its headquarters at 9300 Wade Blvd, Suite 220 Frisco, Texas 75035. Marco Leardini is the president, founder, and CEO of EpicPay. David Rounds is also listed as a founder.
EpicPay Rating
Pros and Cons of EpicPay