Does eProcessing Network Simplify Payment Processing? A Deep Dive

Headquartered in Houston, Texas, eProcessing Network is a software provider that offers in-store, online, and mobile payment acceptance products for merchants. eProcessing Network is not a merchant account provider; rather, it sells software and equipment that can be paired with a merchant’s existing credit card processor.

Payment Gateway

eProcessing Network offers a range of software products including a secure payment gateway, virtual terminal services, mobile payment apps for smartphones and tablets, web order form generation, and fraud protection tools. The company does not function as a backend processor or acquiring bank, so merchants need to set up a merchant account through a separate provider to process credit and debit card payments.

Mobile Payment Processing

eProcessing Network (ePN) provides mobile payment processing services for businesses needing flexible payment options. Merchants can use the ePNMobile app on their smartphones or tablets to process transactions.

Virtual Terminal

The eProcessing Network virtual terminal enables merchants to process payments via a web browser without a physical POS system. This service is suitable for businesses handling mail order, telephone order, or face-to-face transactions.

Recurring Billing

ePN’s recurring billing service supports businesses that require regular customer billing, such as subscription-based companies.

Inventory Management

eProcessing Network includes inventory management tools to help businesses track products and stock levels. These tools can integrate with the payment processing system.

Security and Compliance

ePN ensures compliance with industry standards like the Payment Card Industry Data Security Standard (PCI DSS). The company employs advanced encryption and tokenization methods to protect sensitive payment information and mitigate fraud risks.

Review of Customer Complaints

Our research found fewer than 10 negative reviews of eProcessing Network, with some labeling the company as a ripoff. Notably, a couple of these complaints seem to be misdirected and actually involve issues with clients’ chosen credit card processors, not eProcessing Network directly. As such, they have a limited impact on the company’s overall assessment. Reported problems include poor customer service, software issues, and difficulties in service cancellation. It’s worth noting that complaints regarding customer service are predominantly attributed to eProcessing Network. If you have personal insights or experiences with eProcessing Network, we encourage you to share them in the comments section.

eProcessing Network Lawsuits

No active class-action lawsuits or Federal Trade Commission (FTC) complaints have been discovered against eProcessing Network. Clients looking for non-litigious resolution avenues might consider reporting their concerns to appropriate supervisory organizations.