PaymentPop Rating for Frontstream
Negative Feedback
This companies fees are ridiculous, both on the organization side, and the donor side. What they don’t tell individual donors or companies who use them for direct donations through payroll, they will deduct $20 for every check they send to the benefiting nonprofit. I doubt they tell the donors this. If I donated $35 a month to an org, and $20 of it was being put in the pocket of this company, I would be PISSED.
Positive Feedback
FrontStream Payments has truly been a game-changer for my business! Their seamless payment processing solution has made handling transactions a breeze. From the moment I signed up, I knew I was in good hands. The user-friendly interface makes it so easy to manage payments and track transactions, saving me valuable time and effort.
The level of customer support they provide is top-notch. Whenever I’ve had a question or needed assistance, their team has been quick to respond and incredibly helpful. It’s clear that they genuinely care about their clients and their success.
Thanks to FrontStream Payments, I now have a reliable and secure payment system that my customers love too. It has not only boosted my efficiency but also improved my overall business reputation. I couldn’t be happier with the service they provide. Highly recommended!
FrontStream Payments BBB Rating
FrontStream Payments is not BBB accredited and has an “A+” rating. The business has been operational for 16 years. There are two customer reviews on the BBB website for FrontStream Payments, Inc. However, there are 2 customer complaints closed in the last 3 years, with none closed in the last 12 months.
Negative Feedback
Our charity was told we would be docked $25.00 per check unless we switched to paperless. They claimed it would be an “easy” process (ha). We submitted the personalized bank letter they requested and pres**ent’s ** separately and were rejected because we d**n’t submit them at the same time (we d**n’t have the letter yet). Coinc**entally they rejected us just as another check was slated to go out. We will be contacting donors to urge them to donate to us directly to avo** so much of their money being eaten up by Frontstream’s fees.
Positive Feedback
There are no positive reviews published about FrontStream Payments, Inc. on the BBB website.
Trustpilot Rating for FrontStream Payments
FrontStream Payments has a rating of 4.4 out of 5 stars on Trustpilot, based on 21 customer review. The company is categorized under the Card Processing Service sector. The single review available is positive, highlighting a quick response and helpful service.
Negative Feedback
I am extremely disappointed by my experience with all of Frontstream products. They are extremely clunky and not user friendly at all. Support is helpful sometimes, but more often not.
Positive Feedback
Always fast and amazing customer service when there is any issue I may be having. Thank you!
Google Maps Rating for FrontStream
FrontStream has a 4.7 out of 5 star rating based on 92 user reviews on Google Maps.
Positive Feedback
I am so excited to start my new venture & FrontStream has been very patient with me & helped me get all my documents together & communicated with me on a daily basis…Catastic!
Negative Feedback
This is the most unprofessional and unorganized company I have ever worked for in my entire life! I have never seen a business hire people, don’t give them any kind of formal training, have managers that have no idea what they’re doing and then fire them within 30 days of employment due to their “performance”. I plan to file many complaints about this business as well as other courses of action. Piss poor management!
TrustRadius Rating Analysis for FrontStream
FrontStream’s software service Panorama has a score of 8.0 out of 10 on TrustRadius, based on 6 reviews. The software is used primarily in the nonprofit sector for fundraising activities like auctions and event management. The reviews highlight its ease of use, reporting capabilities, and community fundraising features. However, some users have expressed concerns about its dated appearance and customer service issues.
Negative Feedback
We are currently using Firstgiving as a peer to peer solution for a fundraising campaign. This is the 5th annual event and we have always used this platform. We are a small organization and this is one of our largest fundraisers so we cannot afford to have issues, but this year the product has not functioned in the way it is supposed to and we are losing donation dollars as a result. Two weeks ago we started receiving questions from donors because they were having trouble making donations. The pages wouldn’t load or they would get part way through the donation process and the page would buffer and they couldn’t complete the process. Some had tried to donate 3 or 4 times unsuccessfully. We have been told this is fixed now, but we still hear intermittent comments from people with issues. Customer Service has been awful. It is difficult to reach anyone and when you do the updates are not not very helpful. It has been nearly two weeks with no progress. – Review from October 22, 2019
Positive Feedback
We have used FrontStream Panorama to utilize the Bidding for Good platform. We have been using this to have online silent auctions and mobile bidding for our annual fundraisers. It was easy to use and also easy to learn and set up. I also liked that our event was shared with the Bidding for Good community to leverage more donations. Bidding for Good offered a robust training and tip library, as well as many reports and email communications. – Review from May 15, 2022
Source: TrustRadius
