UPDATE 8/14/2021: FrontStream was acquired by Marlin Equity Partners in May 2018. The company continues to operate under the name FrontStream in the non-profit sector, but its conventional merchant services division is now called FastTransact. However, they do appear to still process payments for the charities that work with them under the name Frontstream Payments.
A Focus on Nonprofits and Charities
Founded in 2007, FrontStream (also see FrontStream Payments here) is a merchant account provider that appears to be a reseller of merchant accounts provided by Chase Paymentech, Elavon, First Data, and TSYS. In the past two years, the company has radically shifted its focus away from traditional merchant services in order to provide an all-in-one payment fundraising platform for non-profits and corporations. This new emphasis appears to be accompanied by some new executive leadership at the company as well as a new location in Cambridge, Massachusetts. FrontStream also appears to have once operated under the name of Direct Technology Innovations (DTI).
FrontStream Payments Payment Processing
FrontStream as FrontStream Payments processes all types of electronic payments or charitable donations, including credit cards, debit cards, ACH payments, electronic checks, recurring billing, payroll deductions, stock transfers, and personal checks. They feature PCI Level-1 compliant and tokenized processing and distribution, the ArgoFire payment gateway, level 2 and 3 processing, and a complete lineup of POS terminals and equipment from basic EMV card readers to Clover Station. FrontStream Payments supports a variety of connectivity options, contactless payments, Apple Pay, and Google Wallet.
Location and Ownership
Although Frontstream claims that its corporate headquarters is at 100 Cambridge Park Drive, Cambridge, Massachusetts 02140, the BBB lists two other possible locations for the company. One is at 673 Woodland Square Loop SE Ste 401, Lacey, Washington 98503, while the other is at 11480 Commerce Park Drive, Suite 300, Herndon, Virginia 20191. FrontStream Payments, Inc. is a registered ISO/MSP of Esquire Bank N.A., Jericho, NY, Elavon, Inc, GA, Citizen Bank N.A., Providence, RI, Wells Fargo Bank, N.A., Concord, CA, and Peoples Trust Company, Vancouver, Canada. Chris Broderick is listed as the CEO of FrontStream Payments.
- Sales & Marketing: FrontStream appears to hire independent sales representatives but has not received any complaints about its sales practices.
- Costs & Contract: FrontStream offers separate pricing plans for its online fundraising services as well as traditional merchant account contracts.
- Complaints & Service: FrontStream has received fewer than 10 public complaints.
- BBB Rating: FrontStream has a “B+” rating with the BBB, with 11 complaints over the last 3 years.
- Rates & Fees: How Merchants Got The Best Rates With FrontStream