Givsum Reviews & Complaints
Company Overview
Founded in 2013, Givsum is an online payment processing and donor management merchant account platform designed for non-profit payment processing.
Givsum Payment Processing
The company offers a social feed and volunteer tracking system for donors, and it provides merchant accounts through Braintree Payments for charities. Braintree is a subsidiary of PayPal. Among the donor campaigns that Givsum offers are tournaments, raffles, races, walks, runs, shows and concerts, other ticketed events, peer-to-peer and team giving, and item-selling. They also offer tools to promote and track donations.
Point of Sale App
The company has launched a Point of Sale (POS) app and mobile card reader. These tools are intended to facilitate checkouts and transactions at in-person fundraising events.
Community and Case Studies
Givsum provides case studies to showcase how their services have helped various organizations. These case studies aim to offer insights into the impact of their services on advancing missions.
Types of Events Supported
The platform supports a range of fundraising events, including golf tournaments, poker tournaments, raffles, runs, walks, races, shows, and concerts. It also accommodates fundraising auctions and ticketed events.
Additional Tools
Givsum offers additional tools like donation embeds, widgets, emails, surveys, and text messages. These are meant to enhance the fundraising and volunteer management experience.
Reports and Data
The platform provides reports and data to help organizations track their fundraising and volunteer activities. This feature aims to offer analytical insights for better decision-making.
Location & Ownership
Shawn Wehan is the president and CEO of Givsum, which is headquartered at 3424 Via Oporto Suite G204, Newport Beach, CA 92663.
Givsum Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
No Public Complaints
Currently, we cannot find any negative reviews about Givsum, and there is no indication that the company engages in fraudulent activities. Given that Givsum is still a relatively new company, it may take some time for user feedback to surface in typical consumer protection forums. Despite its clean complaint record, Givsum does not yet rank among the top merchant services providers for customer service. We encourage readers to share their own experiences with Givsum in the comments below.
Givsum Lawsuits
As of our research, there are no outstanding class-action lawsuits or FTC complaints filed against Givsum. Customers with grievances are advised to consider reporting their concerns to relevant supervisory organizations for appropriate action.
Givsum Customer Support Options
Givsum provides phone and email contact information on its website, although it’s unclear if these channels are solely dedicated to customer support. It’s worth noting that Givsum may refer users to Braintree for certain payment processing issues. Braintree is known for its quality customer support, so this arrangement should not be viewed negatively.
Givsum Customer Service Number
- (224) 244-8786 – Local Office
Other Support Options
- Support form
- Customer service via email at [email protected]
Givsum Online Ratings
Here's How They Rate Online
No Profile
The Better Business Bureau does not maintain a profile for Givsum at this time. We therefore will not factor a BBB rating into this review.
Givsum Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | No |
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Monthly & Annual Fees | Yes |
Processing Rates | Variable |
Equipment Leasing | No |
Ticket/Donation Pricing
Givsum implements a fee of 5% plus $0.30 for each transaction. The contract with Givsum, processed through Braintree, offers a month-to-month arrangement without any early termination fees. There are no indications of undisclosed charges for using Givsum’s services, and user complaints about excessive fees are not evident.
Givsum Starter Plan
The Starter Plan is available without a sign-up fee, charging a monthly prepayment of $50 or an annual prepayment of $500. This plan imposes a transaction fee of 5% + $0.30, borne by supporters, not the organization. It includes fundamental fundraising tools and member management capabilities.
Givsum Standard Plan
Offered without a sign-up fee, the Standard Plan costs $150 monthly or $1,500 annually when prepaid. It maintains the transaction fee of 5% + $0.30, also paid by supporters. This plan encompasses complete platform access with enhanced fundraising features, data analytics, and QuickBooks integrations.
Givsum Enterprise Plan
The Enterprise Plan does not require a sign-up fee. Pricing for both subscription and transaction fees are established through direct discussions with Givsum. This package covers all elements in the Standard Plan, along with customizable options and possible volume discounts for organizations with extensive transaction volume or numerous clubs or chapters.
No Red Flags
While Givsum’s per-transaction charges may not align with the most affordable merchant account providers, its favorable contract terms and specialized services could be suitable for certain donation-focused entities. The optimal choice varies based on each organization’s requirements, but those aiming for cost savings might consider direct engagement with Braintree or establishing an interchange-plus merchant account through a traditional credit card processor.
Givsum Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | No |
---|---|
Telemarketing | No |
Misleading Marketing | No |
Discloses All Important Terms | Yes |
No Outside Agents
Givsum appears to rely on traditional advertising and a growing referral network to market its services. There is no evidence at this time that the company employs independently contracted sales agents, and we have not found any Givsum reviews that describe unethical conduct by the company’s sales team.
Understanding Givsum’s Cost Calculator
Givsum’s “Pricing” page clearly lists its per-transaction rates and includes a cost calculator for ticketed events. Although the company provides sample rates from its competitors, it acknowledges that “competitor data may be inaccurate.” In our opinion, this cost calculator is neither deceptive nor especially useful for potential users. Potential clients are encouraged to make their own calculations using the rates displayed on the company’s website rather than use a comparison tool provided by the company.
Straightforward Marketing
Overall, Givsum’s sales practices are consistent with those of most other “A” rated providers on CPO. If you suspect that Givsum is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.
Our Givsum Review Summary
Our Final Thoughts
Givsum rates as a reliable credit card processing option for non-profit organizations. The company’s contract terms require very little commitment, and its clean complaint record is enviable even for top-rated payment processors. Charities are advised to educate themselves on Givsum’s feature suite in order to determine whether the benefits of Givsum justify its slightly higher-than-average transaction fees.
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Pamela
I’d like to recommend GIVSUM as a wonderful tool for nonprofits. I had worked for a company that needed an online event and donation processing system. We had used another company for many years but I intensely disliked that system because it was clunky and difficult to use. I happily began beta testing with GIVSUM and was very pleased with many aspects of the program. From being able to write descriptions for upcoming events, tailoring donation request opportunities to suit our needs and tracking volunteers, I have been very satisfied with GIVSUM. Lastly, I think the response time for any questions or issues that I have had is remarkable. Most of the time I receive a call back in under 20 minutes and my questions or issues are resolved. They are a great company and I recommend them.
CPO
Hi Pamela,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Pammy Sailor
Yellow Brick Consulting, LLC, Mission Viejo, CA