Givsum Credit Card Processing 2023: Reviews & Complaints

Givsum Logo
Givsum Rating
Star Full Star Full Star Full Star Full Star Full

Agree with our rating?
Leave a comment below

Call Givsum Call Givsum (224) 244-8786 View Pricing

Company Overview

Founded in 2013, Givsum is an online payment processing and donor management merchant account platform designed for non-profit payment processing.

Article Summary

Before we dive in, here’s a short summary of what we’ll cover:

  • Givsum’s various payment processing services.
  • The company has received few complaints.
  • Givsum’s merchant accounts are through Braintree Payments and are specifically offered in tandem with its donation-based services.
  • The terms of Givsum’s contract include monthly or annual fees for its donation software services on top of Braintree’s rates.

Givsum Payment Processing

The company offers a social feed and volunteer tracking system for donors, and it provides merchant accounts through Braintree Payments for charities. Braintree is a subsidiary of PayPal. Among the donor campaigns that Givsum offers are tournaments, raffles, races, walks, runs, shows and concerts, other ticketed events, peer-to-peer and team giving, and item-selling. They also offer tools to promote and track donations.

Point of Sale App

The company has launched a Point of Sale (POS) app and mobile card reader. These tools are intended to facilitate checkouts and transactions at in-person fundraising events.

Community and Case Studies

Givsum provides case studies to showcase how their services have helped various organizations. These case studies aim to offer insights into the impact of their services on advancing missions.

Types of Events Supported

The platform supports a range of fundraising events, including golf tournaments, poker tournaments, raffles, runs, walks, races, shows, and concerts. It also accommodates fundraising auctions and ticketed events.

Additional Tools

Givsum offers additional tools like donation embeds, widgets, emails, surveys, and text messages. These are meant to enhance the fundraising and volunteer management experience.

Reports and Data

The platform provides reports and data to help organizations track their fundraising and volunteer activities. This feature aims to offer analytical insights for better decision-making.

Location & Ownership

Shawn Wehan is the president and CEO of Givsum, which is headquartered at 3424 Via Oporto Suite G204, Newport Beach, CA 92663.

Table of Contents

Givsum donations payment processing
Givsum specifically focuses on processing payments for charities and donations

Givsum Customer Reviews

Here's What Their Clients Say

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

No Public Complaints

We cannot find any negative Givsum reviews at this time, and there is no indication that the company is a ripoff or a scam. Givsum is still a relatively new company, so it may take some time for user feedback to appear in the usual consumer protection forums. For now, the company’s clean complaint record warrants an “A” but does not quite rank among the top merchant services providers for customer service. If you have your own Givsum review to make, please do so in the comments below.

Givsum Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Givsum. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Givsum Customer Support Options

Givsum offers phone and email contact information on its website, but these channels may not be dedicated to customer support. It’s possible that Givsum might refer users to Braintree for certain payment processing issues. Braintree generally has a reputation for quality customer support, so this should not be considered a negative factor.

Givsum Customer Service Number

  • (224) 244-8786 – Local Office

Other Support Options

Givsum Online Ratings

Here's How They Rate Online

No Profile

The Better Business Bureau does not maintain a profile for Givsum at this time. We therefore will not factor a BBB rating into this review.

Givsum Fees, Rates & Costs

A Closer Look at The Contract

Key Points

Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing No

Ticket/Donation Pricing

Givsum charges 5% plus $0.30 per transaction. The company’s contract is an agreement through Braintree for month-to-month service with no early termination fees. There appear to be no other hidden fees for using Givsum, and we have not found any user complaints that mention excessive charges by the company.

Givsum Starter Plan

The Starter Plan has no sign-up fee and offers a month-to-month subscription at $50 prepaid each month. An annual subscription is available at $500 prepaid for the year. The transaction fee is 5% + $0.30, which is paid by supporters, not the organization. This plan includes basic fundraising tools and member management features.

Givsum Standard Plan

The Standard Plan also has no sign-up fee and costs $150 prepaid each month for a month-to-month subscription. The annual subscription is $1,500 prepaid for the year. The transaction fee remains the same at 5% + $0.30 and is paid by supporters. This plan offers a full platform use including advanced fundraising features, data analytics, and integrations with QuickBooks.

Givsum Enterprise Plan

The Enterprise Plan has no sign-up fee, and the subscription and transaction fees are to be discussed directly with Givsum. This plan includes everything in the Standard Plan plus customization options. Volume discounts are available for organizations that conduct a large volume of transactions or have multiple clubs or chapters.

No Red Flags

Givsum’s per-transaction pricing cannot compete with the cheapest merchant account providers, but its low-risk contract terms and specific expertise may be a good fit for some donation-based organizations. The best option will depend on each organization’s needs, but charities looking to save money might be best served by going directly through Braintree or by setting up an interchange-plus merchant account through a conventional credit card processor.

Givsum Employee Reviews & Sales Tacitcs

Should You Work For Them?

Key Points

Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms Yes

No Outside Agents

Givsum appears to rely on traditional advertising and a growing referral network to market its services. There is no evidence at this time that the company employs independently contracted sales agents, and we have not found any Givsum reviews that describe unethical conduct by the company’s sales team.

Understanding Givsum’s Cost Calculator

Givsum’s “Pricing” page clearly lists its per-transaction rates and includes a cost calculator for ticketed events. Although the company provides sample rates from its competitors, it acknowledges that “competitor data may be inaccurate.” In our opinion, this cost calculator is neither deceptive nor especially useful for potential users. Potential clients are encouraged to make their own calculations using the rates displayed on the company’s website rather than use a comparison tool provided by the company.

Straightforward Marketing

Overall, Givsum’s sales practices are consistent with those of most other “A” rated providers on CPO. If you suspect that Givsum is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

Givsum pricing and rates

Part of Givsum’s pricing page

Our Givsum Review Summary

Our Final Thoughts

Givsum rates as a reliable credit card processing option for non-profit organizations. The company’s contract terms require very little commitment, and its clean complaint record is enviable even for top-rated payment processors. Charities are advised to educate themselves on Givsum’s feature suite in order to determine whether the benefits of Givsum justify its slightly higher-than-average transaction fees.

If you found this article helpful, please share it!

Your Comments & Reviews

How Did Givsum Treat You?

3 Responses

  • I’d like to recommend GIVSUM as a wonderful tool for nonprofits. I had worked for a company that needed an online event and donation processing system. We had used another company for many years but I intensely disliked that system because it was clunky and difficult to use. I happily began beta testing with GIVSUM and was very pleased with many aspects of the program. From being able to write descriptions for upcoming events, tailoring donation request opportunities to suit our needs and tracking volunteers, I have been very satisfied with GIVSUM. Lastly, I think the response time for any questions or issues that I have had is remarkable. Most of the time I receive a call back in under 20 minutes and my questions or issues are resolved. They are a great company and I recommend them.

    • Hi Pamela,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

Leave a reply

Your email address will not be published. Required fields are marked *


Comments must contain details about your experience. Please do not use ALL CAPS. Self-promotion, marketing content, or contact information of any kind will not be published. By submitting a comment, you are agreeing to our Comment Policy


Copyright © 2023, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.

FTC Advertising Disclosure
We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. To support this responsibility, we may in some cases, but not all, earn revenue if you choose a service provider that we have fully researched and vetted. We only recommend providers that we have determined to be safe for our readers. We do not accept payment, gifts, or any other bribes in exchange for postive reviews or ratings. We care about doing right by our readers.
closecloseShow disclosure
About CPO

We are committed to ensuring the accountability of credit card processors by bringing transparency to their business practices. Our primary objective is to to expose unscrupulous processors that impose substantial rate markups, unjustifiable fees, and exploitative contracts that result in substantial losses for small business owners.

We have been in operation since 2009, diligently conducting comprehensive research, publishing extensive reviews, and monitoring more than 1,000 payment processors. Our expertise in the merchant services industry has garnered recognition from esteemed publications such as the Los Angeles Times, INC Magazine, The Atlantic, and the Miami Herald, among others.

Popular Merchant Account Research
Fiserv Review
stripe logo
Stripe Review
square credit card processing logo
Square Review
Low Cost Processor of 2023