Givsum Reviews & Complaints

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Overview

Givsum is a platform that provides credit card processing services specifically for nonprofits, allowing them to manage donations and fundraising activities. This article will review Givsum’s service offerings, pricing structure, contract terms, and customer feedback. We will analyze the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by users. By the end of this article, you will have a clear understanding of what Givsum offers and whether it meets your nonprofit's payment processing needs.

About Givsum

Founded in 2013, Givsum is an online payment processing and donor management merchant account platform designed for non-profit payment processing.

Givsum Products and Services

Payment Processing

Givsum provides a social feed and volunteer tracking system for donors, along with merchant accounts for charities through Braintree Payments, a PayPal subsidiary. The platform supports various donor campaigns, including tournaments, raffles, races, walks, runs, shows, concerts, ticketed events, peer-to-peer and team giving, and item sales. Additionally, Givsum offers tools to promote and track donations.

Point of Sale App

Givsum has introduced a Point of Sale (POS) app and mobile card reader to facilitate checkouts and transactions at in-person fundraising events.

Community and Case Studies

The company offers case studies that demonstrate how their services have benefitted various organizations. These case studies provide insights into the impact of Givsum’s services on advancing organizational missions.

Types of Events Supported

Givsum supports a wide range of fundraising events, including golf and poker tournaments, raffles, runs, walks, races, shows, concerts, fundraising auctions, and other ticketed events.

Additional Tools

Givsum provides tools such as donation embeds, widgets, emails, surveys, and text messages to enhance the fundraising and volunteer management experience.

Reports and Data

The platform includes features for generating reports and data to help organizations track their fundraising and volunteer activities, offering analytical insights to aid in decision-making.

Givsum donations payment processing
Givsum specifically focuses on processing payments for charities and donations
Overcharges Reported

Getting the lowest costs with Givsum?
Probably not.
>>> See what we are finding <<<

Givsum Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

No Public Complaints

Currently, we cannot find any negative reviews about Givsum, and there is no indication that the company engages in fraudulent activities. Given that Givsum is still a relatively new company, it may take some time for user feedback to surface in typical consumer protection forums. Despite its clean complaint record, Givsum does not yet rank among the top merchant services providers for customer service. We encourage readers to share their own experiences with Givsum in the comments below.

Givsum Lawsuits

As of our research, there are no outstanding class-action lawsuits or FTC complaints filed against Givsum. Customers with grievances are advised to consider reporting their concerns to relevant supervisory organizations for appropriate action.

Givsum Customer Support Options

Givsum provides phone and email contact information on its website, although it’s unclear if these channels are solely dedicated to customer support. It’s worth noting that Givsum may refer users to Braintree for certain payment processing issues. Braintree is known for its quality customer support, so this arrangement should not be viewed negatively.

Givsum Customer Service Number

  • (224) 244-8786 – Local Office

Other Support Options

Overcharges Reported

Getting the lowest costs with Givsum?
Probably not.
>>> See what we are finding <<<

Givsum Online Ratings

Here's How They Rate Online

No Profile

The Better Business Bureau does not maintain a profile for Givsum at this time. We therefore will not factor a BBB rating into this review.

Givsum Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing No

Ticket/Donation Pricing

Givsum implements a fee of 5% plus $0.30 for each transaction. The contract with Givsum, processed through Braintree, offers a month-to-month arrangement without any early termination fees. There are no indications of undisclosed charges for using Givsum’s services, and user complaints about excessive fees are not evident.

Givsum Starter Plan

The Starter Plan is available without a sign-up fee, charging a monthly prepayment of $50 or an annual prepayment of $500. This plan imposes a transaction fee of 5% + $0.30, borne by supporters, not the organization. It includes fundamental fundraising tools and member management capabilities.

Givsum Standard Plan

Offered without a sign-up fee, the Standard Plan costs $150 monthly or $1,500 annually when prepaid. It maintains the transaction fee of 5% + $0.30, also paid by supporters. This plan encompasses complete platform access with enhanced fundraising features, data analytics, and QuickBooks integrations.

Givsum Enterprise Plan

The Enterprise Plan does not require a sign-up fee. Pricing for both subscription and transaction fees are established through direct discussions with Givsum. This package covers all elements in the Standard Plan, along with customizable options and possible volume discounts for organizations with extensive transaction volume or numerous clubs or chapters.

No Red Flags

While Givsum’s per-transaction charges may not align with the most affordable merchant account providers, its favorable contract terms and specialized services could be suitable for certain donation-focused entities. The optimal choice varies based on each organization’s requirements, but those aiming for cost savings might consider direct engagement with Braintree or establishing an interchange-plus merchant account through a traditional credit card processor.

Overcharges Reported

Getting the lowest costs with Givsum?
Probably not.
>>> See what we are finding <<<

Givsum Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms Yes

No Outside Agents

Givsum appears to rely on traditional advertising and a growing referral network to market its services. There is no evidence at this time that the company employs independently contracted sales agents, and we have not found any Givsum reviews that describe unethical conduct by the company’s sales team.

Understanding Givsum’s Cost Calculator

Givsum’s “Pricing” page clearly lists its per-transaction rates and includes a cost calculator for ticketed events. Although the company provides sample rates from its competitors, it acknowledges that “competitor data may be inaccurate.” In our opinion, this cost calculator is neither deceptive nor especially useful for potential users. Potential clients are encouraged to make their own calculations using the rates displayed on the company’s website rather than use a comparison tool provided by the company.

Straightforward Marketing

Overall, Givsum’s sales practices are consistent with those of most other “A” rated providers on CPO. If you suspect that Givsum is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

Givsum pricing and rates
Part of Givsum’s pricing page
Overcharges Reported

Getting the lowest costs with Givsum?
Probably not.
>>> See what we are finding <<<

Our Givsum Review Summary

Our Final Thoughts

Givsum rates as a reliable credit card processing option tailored for non-profit organizations. The company’s contract terms require minimal commitment, making it an attractive choice for charities seeking flexibility. Furthermore, Givsum maintains a clean complaint record, which is commendable even among top-rated payment processors.

Charities are encouraged to familiarize themselves with Givsum’s features to determine if its benefits justify the slightly higher-than-average transaction fees. By understanding the full suite of tools and services offered, non-profits can make an informed decision about whether Givsum’s comprehensive support outweighs the additional costs. As with any payment processor, a careful review of the terms and a comparison with other top-rated providers are crucial for selecting the best option.

Location & Ownership

Shawn Wehan is the president and CEO of Givsum, which is headquartered at 3424 Via Oporto Suite G204, Newport Beach, CA 92663.

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Overcharges Reported

Getting the lowest costs with Givsum?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did Givsum Treat You?

Overcharges Reported

Getting the lowest costs with Givsum?
Probably not.
>>> See what we are finding <<<

3 User Reviews

  • Pamela

    I’d like to recommend GIVSUM as a wonderful tool for nonprofits. I had worked for a company that needed an online event and donation processing system. We had used another company for many years but I intensely disliked that system because it was clunky and difficult to use. I happily began beta testing with GIVSUM and was very pleased with many aspects of the program. From being able to write descriptions for upcoming events, tailoring donation request opportunities to suit our needs and tracking volunteers, I have been very satisfied with GIVSUM. Lastly, I think the response time for any questions or issues that I have had is remarkable. Most of the time I receive a call back in under 20 minutes and my questions or issues are resolved. They are a great company and I recommend them.

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Overcharges Reported

Getting the lowest costs with Givsum?
Probably not.
>>> See what we are finding <<<