Givsum Credit Card Processing 2023: Reviews & Complaints
(224) 244-8786 Company Overview
Founded in 2013, Givsum is an online payment processing and donor management merchant account platform designed for non-profit payment processing.
Article Summary
Before we dive in, here’s a short summary of what we’ll cover:
- Givsum’s various payment processing services.
- The company has received few complaints.
- Givsum’s merchant accounts are through Braintree Payments and are specifically offered in tandem with its donation-based services.
- The terms of Givsum’s contract include monthly or annual fees for its donation software services on top of Braintree’s rates.
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Givsum Payment Processing
The company offers a social feed and volunteer tracking system for donors, and it provides merchant accounts through Braintree Payments for charities. Braintree is a subsidiary of PayPal. Among the donor campaigns that Givsum offers are tournaments, raffles, races, walks, runs, shows and concerts, other ticketed events, peer-to-peer and team giving, and item-selling. They also offer tools to promote and track donations.
Point of Sale App
The company has launched a Point of Sale (POS) app and mobile card reader. These tools are intended to facilitate checkouts and transactions at in-person fundraising events.
Community and Case Studies
Givsum provides case studies to showcase how their services have helped various organizations. These case studies aim to offer insights into the impact of their services on advancing missions.
Types of Events Supported
The platform supports a range of fundraising events, including golf tournaments, poker tournaments, raffles, runs, walks, races, shows, and concerts. It also accommodates fundraising auctions and ticketed events.
Additional Tools
Givsum offers additional tools like donation embeds, widgets, emails, surveys, and text messages. These are meant to enhance the fundraising and volunteer management experience.
Reports and Data
The platform provides reports and data to help organizations track their fundraising and volunteer activities. This feature aims to offer analytical insights for better decision-making.
Location & Ownership
Shawn Wehan is the president and CEO of Givsum, which is headquartered at 3424 Via Oporto Suite G204, Newport Beach, CA 92663.
Table of Contents
- Costs & Contract: Offers month-to-month contracts between…
- Complaints & Service: Has received fewer than…
- BBB Rating: Does not have a profile with the…
- Sales & Marketing: Does not appear to hire independently contracted agents and has not…
Givsum Customer Reviews
Here's What Their Clients Say
Key Points |
|
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
No Public Complaints
We cannot find any negative Givsum reviews at this time, and there is no indication that the company is a ripoff or a scam. Givsum is still a relatively new company, so it may take some time for user feedback to appear in the usual consumer protection forums. For now, the company’s clean complaint record warrants an “A” but does not quite rank among the top merchant services providers for customer service. If you have your own Givsum review to make, please do so in the comments below.
Givsum Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Givsum. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Givsum Customer Support Options
Givsum offers phone and email contact information on its website, but these channels may not be dedicated to customer support. It’s possible that Givsum might refer users to Braintree for certain payment processing issues. Braintree generally has a reputation for quality customer support, so this should not be considered a negative factor.
Givsum Customer Service Number
- (224) 244-8786 – Local Office
Other Support Options
- Support form
- Customer service email address at [email protected]
Givsum Online Ratings
Here's How They Rate Online
No Profile
The Better Business Bureau does not maintain a profile for Givsum at this time. We therefore will not factor a BBB rating into this review.
Givsum Fees, Rates & Costs
A Closer Look at The Contract
Key Points |
|
|---|---|
| Cancellation Penalties | No |
| Monthly & Annual Fees | Yes |
| Processing Rates | Variable |
| Equipment Leasing | No |
Ticket/Donation Pricing
Givsum charges 5% plus $0.30 per transaction. The company’s contract is an agreement through Braintree for month-to-month service with no early termination fees. There appear to be no other hidden fees for using Givsum, and we have not found any user complaints that mention excessive charges by the company.
Givsum Starter Plan
The Starter Plan has no sign-up fee and offers a month-to-month subscription at $50 prepaid each month. An annual subscription is available at $500 prepaid for the year. The transaction fee is 5% + $0.30, which is paid by supporters, not the organization. This plan includes basic fundraising tools and member management features.
Givsum Standard Plan
The Standard Plan also has no sign-up fee and costs $150 prepaid each month for a month-to-month subscription. The annual subscription is $1,500 prepaid for the year. The transaction fee remains the same at 5% + $0.30 and is paid by supporters. This plan offers a full platform use including advanced fundraising features, data analytics, and integrations with QuickBooks.
Givsum Enterprise Plan
The Enterprise Plan has no sign-up fee, and the subscription and transaction fees are to be discussed directly with Givsum. This plan includes everything in the Standard Plan plus customization options. Volume discounts are available for organizations that conduct a large volume of transactions or have multiple clubs or chapters.
No Red Flags
Givsum’s per-transaction pricing cannot compete with the cheapest merchant account providers, but its low-risk contract terms and specific expertise may be a good fit for some donation-based organizations. The best option will depend on each organization’s needs, but charities looking to save money might be best served by going directly through Braintree or by setting up an interchange-plus merchant account through a conventional credit card processor.
Givsum Employee Reviews & Sales Tacitcs
Should You Work For Them?
Key Points |
|
|---|---|
| Uses Independent Resellers | No |
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | Yes |
No Outside Agents
Givsum appears to rely on traditional advertising and a growing referral network to market its services. There is no evidence at this time that the company employs independently contracted sales agents, and we have not found any Givsum reviews that describe unethical conduct by the company’s sales team.
Understanding Givsum’s Cost Calculator
Givsum’s “Pricing” page clearly lists its per-transaction rates and includes a cost calculator for ticketed events. Although the company provides sample rates from its competitors, it acknowledges that “competitor data may be inaccurate.” In our opinion, this cost calculator is neither deceptive nor especially useful for potential users. Potential clients are encouraged to make their own calculations using the rates displayed on the company’s website rather than use a comparison tool provided by the company.
Straightforward Marketing
Overall, Givsum’s sales practices are consistent with those of most other “A” rated providers on CPO. If you suspect that Givsum is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.
Part of Givsum’s pricing page
Our Givsum Review Summary
Our Final Thoughts
Givsum rates as a reliable credit card processing option for non-profit organizations. The company’s contract terms require very little commitment, and its clean complaint record is enviable even for top-rated payment processors. Charities are advised to educate themselves on Givsum’s feature suite in order to determine whether the benefits of Givsum justify its slightly higher-than-average transaction fees.
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Pamela
I’d like to recommend GIVSUM as a wonderful tool for nonprofits. I had worked for a company that needed an online event and donation processing system. We had used another company for many years but I intensely disliked that system because it was clunky and difficult to use. I happily began beta testing with GIVSUM and was very pleased with many aspects of the program. From being able to write descriptions for upcoming events, tailoring donation request opportunities to suit our needs and tracking volunteers, I have been very satisfied with GIVSUM. Lastly, I think the response time for any questions or issues that I have had is remarkable. Most of the time I receive a call back in under 20 minutes and my questions or issues are resolved. They are a great company and I recommend them.
CPO
Hi Pamela,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Pammy Sailor
Yellow Brick Consulting, LLC, Mission Viejo, CA