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Is Global 1 Wholesale a Reliable Processor for Small Businesses?

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Global 1 Wholesale Merchant Services

Rating
A
5/5
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Pros and Cons of Global 1 Wholesale Merchant Services

Pros

Transparent pricing model
Diverse payment solutions
E-commerce support
Mobile payment options
Mobile payment options

Cons

Potential cancellation fees
Possible equipment leasing
Limited pricing transparency
No mobile app
Potential setup fees

Overview

In this review of Global 1 Wholesale Merchant Services, we take a detailed look at the company’s payment processing solutions, including credit card processing, point of sale systems, and e-commerce services. We examine their pricing, contract terms, and customer feedback to provide a clear picture of what the company offers. The review also evaluates fee transparency, the quality of customer support, and overall client satisfaction. By the end, you will have a solid understanding of whether Global 1 Wholesale Merchant Services is the right choice for your business’s payment processing needs.

About Global 1 Wholesale Merchant Services

Screen Capture of Global 1 Wholesale Merchant Services Homepage
Global 1 Wholesale Merchant Services Homepage

Global 1 Wholesale Merchant Services, Inc. is a merchant account provider headquartered in Las Vegas, Nevada. Founded in 2006, the company appears to primarily offer retail and e-commerce merchant accounts for standard-risk businesses. The company’s website advertises Clover as its POS partner and Authorize.Net as its payment gateway provider.

Products & Merchant Services

Payment Processing

Global 1 Merchant Solutions offers payment processing services for major debit and credit cards. This service enables businesses to accept payments from a variety of card networks.

EMV Card Readers and Swipers

Global 1 Merchant Solutions provides EMV card readers and swipers. These devices are for securely processing chip-enabled cards.

Clover POS Systems

Global 1 Merchant Solutions offers Clover Point of Sale (POS) systems. These advanced systems help businesses manage sales transactions, inventory, and customer interactions efficiently.

Payment Gateways

Global 1 Merchant Solutions provides payment gateway services, facilitating secure online transactions. This service is crucial for e-commerce businesses.

Gift and Loyalty Programs

Global 1 Merchant Solutions offers gift and loyalty programs. These programs help businesses implement customer reward initiatives, enhancing customer retention, encouraging repeat business.

Customer Reviews & Sentiment

Mixed Feedback

While we’ve come across more than 10 negative Global 1 Wholesale Merchant Services reviews on various consumer protection websites, it’s crucial to note that some of these complaints may not be entirely reliable. A cluster of recent complaints posted simultaneously raises suspicions of coordinated efforts or a single source repeatedly posting. These recent grievances generally highlight issues related to customer service without specific details, casting doubt on their validity. Therefore, we’ll set them aside for now, recognizing that Global 1 Wholesale maintains a relatively low complaint volume for a company of its stature. Additionally, scattered positive testimonials online indicate that experiences vary among customers. Among common complaints are challenges in canceling services without incurring fees and alleged nondisclosure of contract terms by Global 1 sales representatives. Share your own experiences with Global 1 Wholesale Merchant Services in the comments section below.

Legal Standing

There are no ongoing class-action lawsuits or FTC complaints against Global 1 Wholesale Merchant Services. Dissatisfied clients seeking alternative avenues for resolution are encouraged to report concerns to relevant supervisory organizations.

Customer Support at Global 1 Wholesale Merchant Services

Global 1 advertises 24/7 customer service and provides a dedicated phone line for clients, aiming to address most complaints internally. However, it’s worth noting that Global 1 Wholesale does not rank among our top-rated payment processors for exceptional customer service.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A
Google Maps3.8
Average Rating3.8

PaymentPop Rating for Global 1 Wholesale

Negative Feedback

There are no negative reviews published about Global 1 Wholesale on the PaymentPop website.

Positive Feedback

Global 1 Wholesale gave us a payment solution that fit our business without trying to lock us into anything unnecessary. The setup went smoothly, and we’ve had consistent processing without any disruptions. Support has been easy to reach when questions come up.

Global 1 Wholesale BBB Rating

Global 1 Wholesale currently maintains an “A+” rating with the Better Business Bureau and has been accredited since 2007. The company is showing no complaints in the past 36 months. Formerly there was 1 complaint, which was successfully resolved by Global 1 Wholesale.

What Merchants Say

Global 1 Wholesale has also received 0 positive informal reviews in the last 36 months. Previously a review praised the company’s restaurant-focused services:

Global 1 helped our restaurant save so much money and love there service. I would say in 25 years in business they are amazing. Only regret didn’t find them sooner. Joanne M.

Restaurant owners are encouraged to compare Global 1 Wholesale’s pricing to that offered by the top-rated restaurant payment processors in order to obtain the best deal.

An “A” Performance

In light of these figures, we agree with the BBB‘s rating.

Google Maps Rating for Global 1 Wholesale

Global 1 Wholesale has a 3.8 out of 5 star rating based on 16 user reviews on Google Maps.

Positive Feedback

Very good company to work with my job is very happy with there services. Staff is very nice and helpful. Highly recommend

Negative Feedback

if you want to see ridiculous surprise charges, go with this company.

Processing Rates & Fees

Transparent Pricing Model

Global 1 Wholesale Merchant Services promotes a transparent pricing model, claiming to offer businesses access to wholesale interchange rates. The company positions itself as a provider of cost-effective solutions, highlighting the lack of hidden fees or unexpected charges. Businesses are often attracted by this approach, as it promises a straightforward breakdown of costs based on the actual fees set by card networks like Visa and MasterCard. However, transparency can vary, and customers should verify if the quoted rates reflect their processing volumes and industry-specific needs.

Flat and Tiered Pricing Options

While Global 1 emphasizes wholesale interchange pricing, it may also offer flat-rate or tiered pricing options to some merchants, depending on their size and transaction types. Flat-rate pricing provides a predictable fee per transaction, which is useful for businesses processing lower volumes. On the other hand, tiered pricing segments transactions into qualified, mid-qualified, and non-qualified categories, with varying fees. Although these structures are commonly used in the industry, merchants should closely analyze their contract to ensure they are not subject to unexpected rate hikes.

Length of Contract and Termination Fees

Contracts with Global 1 Wholesale Merchant Services may vary in length, with some merchants reporting multi-year agreements. As with many merchant service providers, early termination fees (ETFs) may apply if a business cancels the contract before its expiration. It is recommended that merchants carefully read the cancellation policy, as some companies include auto-renewal clauses, making it challenging to exit the contract without penalty. Negotiating these terms upfront can help avoid unnecessary costs later.

Additional Fees and Equipment Costs

In addition to transaction fees, merchants working with Global 1 might encounter costs related to equipment, software, or PCI compliance. Point-of-sale (POS) systems and payment gateways offered by the company may come with lease or purchase agreements, which could increase the total cost of service. Additionally, merchants should inquire about monthly fees, chargeback costs, and other miscellaneous charges. Having a clear understanding of these potential fees helps businesses budget accurately and avoid surprises.

Employee Reviews & Sales Practices

Outside Sales Team

Global 1 Wholesale appears to primarily market its services through traditional advertising and independent sales agents (described in the company’s job listings as “partners”). The use of independent sales agents is commonly linked to high complaint rates, as independent reps typically receive less oversight and training than in-house, fully employed agents. In this case, we have found only a few negative Global 1 Wholesale reviews that describe deception or incompetence by the company’s sales agents. This total is lower than average for a company of its size. In general, this compares favorably to our list of best credit card processors.

Global 1 Wholesale Rate Quotes

The company’s homepage and other pages on its site previously quoted “rates as low as 1.15%” per transaction and “5¢ transactions.” These rates were most likely the company’s fees for Qualified or PIN debit transactions, but they did not include the Mid-Qualified and Non-Qualified rates that merchants will pay for the majority of transactions. The company has since revised this language to advertise rates “as low as 0.25%” and “3¢ transaction.”

A company representative has stated in the comment section of this review that this is the company’s interchange-plus rate, which is extended to any client who owns their equipment. This rate quote is consistent with average interchange-plus rate quotes throughout the industry and therefore does not appear to be deceptive. If you suspect that you have been misled, however, you can renegotiate your rates with a third-party statement audit.

Global 1 Wholesale Merchant Services Competitors

Compare Global 1 Wholesale Merchant Services to competitors that earned top marks.

Bottom Line

According to our rating criteria, Global 1 Wholesale Merchant Services is a solid credit card processing provider. The company has garnered relatively few complaints given its size and longevity in the industry. However, some reports of unexpected or large fees have slightly lowered its overall grade. Our rating may change once we gain further insight into its specific contract terms.

Readers should ensure they get the best pricing by comparing Global 1 Wholesale’s fees to those of top-rated credit card processors. Such comparisons will help secure the most favorable rates and terms to meet individual business needs.

Read Actual User Reviews

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Contact Global 1 Wholesale Merchant Services

Contact & Customer Support
OwnerKenneth Einiger
Headquarters4340 S Valley View Blvd., Suite #224 Las Vegas, Nevada 89103
General Support(702) 248-8900
Additional Support ChannelsOnline Contact Form
Websiteglobal1wms.com