GoDaddy Payments 2023: Card Processing Reviews & Complaints
1-480-366-3550 Company Overview
GoDaddy is a large domain registrar that provides web hosting and other e-commerce services based in Scottsdale, Arizona. The giant domain registrar has been in business since 1997, but only offered merchant accounts for online businesses starting in January 2013. The company was originally partnered with First Data (Fiserv) and Frontstream to provide merchant accounts, but it has since launched its own proprietary payment service. In early 2019 GoDaddy acquired the point-of-sale company Poynt. Previously, GoDaddy offered payment processing for its web customers under the GoDaddy Merchant Services brand, but the company has relaunched its payment service under the new name. In 2023, GoDaddy partnered with Microsoft to make it possible to give and receive payments through Teams.
GoDaddy Payments Point of Sale (POS)
Initially, GoDaddy Merchant Services was marketed primarily as a payment gateway service. With the acquisition of Poynt, GoDaddy Payments now offers in-store credit and debit card processing as well as pay links to provide additional payment options for its customers. Business owners can choose from the Poynt Smart Terminal, a Poynt Card Reader with the GoDaddy Payments mobile app, or virtual terminal options. GoDaddy Payments seamlessly integrates with GoDaddy-hosted WordPress and WooCommerce sites.
Seamless Integration with GoDaddy Websites
GoDaddy Payments is a credit card processing solution designed to integrate seamlessly with GoDaddy’s website builder and online store platform. This integration allows businesses that use GoDaddy for their website and eCommerce needs to easily accept and manage credit card payments without the need for third-party plugins or services.
User-Friendly Payment Gateway
The user-friendly payment gateway provided by GoDaddy Payments enables businesses to accept a wide range of credit card types and digital wallets. With a simple setup process and an intuitive interface, even business owners with limited technical knowledge can quickly and easily start processing payments through their GoDaddy online store.
Transparent and Competitive Pricing
GoDaddy Payments offers a competitive and transparent pricing structure, with no hidden fees or long-term contracts. Businesses pay a fixed percentage per transaction, making it easy to predict and manage costs. This pay-as-you-go pricing model is particularly suitable for small businesses with variable transaction volumes.
Quick and Easy Checkout Experience
GoDaddy Payments aims to provide a quick and easy checkout experience for customers, with a secure and mobile-optimized payment process. By offering a smooth and efficient checkout experience, businesses can minimize cart abandonment and encourage repeat purchases.
Rapid Payouts
GoDaddy Payments offers rapid payouts, ensuring businesses have timely access to their funds. Most transactions are deposited within 1-2 business days, helping businesses manage their cash flow effectively.
Robust Security Features
GoDaddy Payments employs strong security features to protect sensitive customer data and ensure secure transactions. The service is PCI DSS compliant and uses advanced encryption methods to safeguard payment information, providing a secure payment processing environment for businesses and their customers.
Integration with GoDaddy Bookkeeping
GoDaddy Payments integrates with GoDaddy Bookkeeping, allowing businesses to easily track and manage their sales, expenses, and tax information in one place. This integration simplifies financial management and ensures businesses have access to accurate and up-to-date financial data.
Responsive Customer Support
GoDaddy Payments offers responsive customer support to help business owners with any payment processing issues or concerns they may encounter. With a knowledgeable and attentive support team, GoDaddy Payments ensures that businesses receive the assistance they need to successfully navigate the world of payment processing.
Location & Ownership
The headquarters of GoDaddy is located at 2155 E GoDaddy Way, Tempe, AZ 85284. The CEO of GoDaddy Payments is Aman Bhutani. GoDaddy Payments does not list its partner banks.
Table of Contents
- Costs & Contract: Rates have certain restrictions that will be important for…
- Complaints & Service: Complaints number at least 10 on…
- BBB Rating: Does not maintain a specific BBB profile, but GoDaddy itself currently has…
- Sales & Marketing: Does not appear to utilize…
GoDaddy Payments Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | 1,000+ |
| Live Customer Support | 24/7 |
| Most Common Complaint | Web Services Issues |
| Recent Lawsuits | No |
GoDaddy Complaints As Web Host
There are few negative GoDaddy Payments reviews online; however, GoDaddy itself has thousands of online complaints directed at the company’s web hosting and domain registrar services. These GoDaddy complaints range from technical issues, to payment problems, and domain registration complaints. While we do not take these complaints into account for the most part in our review, they can provide some examples of GoDaddy’s customer service. If you have your own GoDaddy Payments review to make, please make it in the comments below.
GoDaddy Payments Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against GoDaddy Payments. Dissatisfied business owners who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations and by leaving a review of your own in the comment section of this article below.
GoDaddy Payments Customer Support Options
GoDaddy Payments’ customer service is currently integrated with the main GoDaddy customer service, which boasts 24/7 telephone contact in numerous languages and counties as well as chat and text service.
GoDaddy Payments Customer Service Number
- (480) 366-3549 – GoDaddy Payments 24/7 Customer Service
GoDaddy Payments Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| BBB Reports | 1,504 |
Over A Thousand Complaints
According to the Better Business Bureau GoDaddy has received 1,213 complaints in the past 36 months. Currently it holds an “A+” rating and has been accredited by the Better Business Bureau since 4/20/2000. The vast majority of these complaints are not aimed at GoDaddy Payments but directed at the company’s domain and registrar services.
What Merchants Say
GoDaddy has also received 291 reviews in the past 36 months. The overwhelming majority are negative in tone. The most recent negative review calls the company a scam:
GoDaddy personnel are liars, cheats, abusers, incompetents, scammers and thieves
An “A” Performance Overall
Considering there are currently almost no complaints related to GoDaddy’s payment division, we agree with the Better Business Bureau’s rating of an “A” at this time.
GoDaddy Payments Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | No |
| Processing Rates | Variable |
| Monthly & Annual Fees | Yes |
| Equipment Leasing | Yes |
Competitive Rates and Terms
GoDaddy Payments clearly advertises its rates with no contracts or sign-up fees. While they advertise “the lowest fees in the industry,” they may not be far off. The in-person swipe rate sits at a flat 2.3%, and business owners will pay an additional .30$ for online transactions. The keyed-in transaction rate is a little higher at a flat 3.3%. Additional equipment costs also apply. According to the pricing plan on GoDaddy’s website there are additional setup fees for point-of-sale equipment. The card reader will run you $50 in setup costs as well as a per-device fee. The smart terminal has a similar fee structure but will cost $250 just to get started.
We also encourage business owners to check out our list of the providers of the best merchant accounts.
Do I Need a GoDaddy Account?
Another major caveat to this pricing model is you must be a GoDaddy web customer in order to access most of the features of the payment service, and there are additional costs associated. Without a domain account, you’re only able to use the GoDaddy Payments virtual terminal and produce payment links and QR codes. GoDaddy also does not include the online store option unless customers spring for its most expensive monthly plan at $25 per month. In-person payments along with website integration appear to be included at all levels of GoDaddy plans, with its cheapest plan starting at around $10 a month. These associated costs should probably be included considering you cannot utilize most of GoDaddy Payments features without first being a domain customer.
Negotiate Contract Pricing
We have not been able to locate a GoDaddy Payments contract at this time. New customers who have recently signed up for payment services through GoDaddy Payments are encouraged to leave a comment below describing their experience. Business owners are again encouraged to negotiate pricing and contract terms and to read all contracts thoroughly before signing in these cases.
GoDaddy Payment’s rates are advertised to appear very competitive.
GoDaddy Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | No |
| Telemarketing | Unlikely |
| Misleading Marketing | No |
| Discloses All Important Terms | Yes |
No Evidence of Independent Sales Teams
Currently we cannot locate any concerning job posts or complaints indicating GoDaddy Payments utilizes independent or outside sales representatives. We also cannot locate few negative GoDaddy Payments reviews directly related to its sales practices or indications of misleading quotes.
This compares favorably to our list of best credit card processors.
GoDaddy Payments Contract Terms
GoDaddy Payments rates include some potentially costly equipment costs, and we cannot confirm there are no equipment contracts at this time. We strongly recommend reading all legal documentation and contracts thoroughly before signing. If any of our readers have a recent example of a GoDaddy Payments contract, please comment below.
Our GoDaddy Payments Review Summary
Our Final Thoughts
GoDaddy Payments’ credit card processing comes with the backing and support of a major tech company. This is also not GoDaddy’s first foray into the world of payment providers. GoDaddy Payments might present a very viable alternative for business owners who currently operate a Shopify or SquareSpace website and are unsatisfied with their experience. GoDaddy Payments might not be the best fit for businesses that do not rely heavily on e-commerce. While they do offer in-person credit and debit payments, you must be a GoDaddy domain customer to use most of these features. Existing users of GoDaddy’s web services might find GoDaddy Payments to be a very attractive avenue for adding credit and debit card processing capabilities. We’re giving GoDaddy Payments an optimistic rating at this time but will keep a close eye on complaint volume now that the service is being rolled out en masse.
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How Did GoDaddy Payments Treat You?8 Responses
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Tad
Godaddy Payments, what a joke!
Looking at their sales pitch, it seems like a really good deal. Add the fact that you can do e-commerce, hosting, etc., almost sounds like a no brainer. Well, its not a no brainer, and lessoned learned on our end, and hopefully a warning to others.
So we decided to apply for the account and after verifying business, back accounts, customer contracts, etc, we were approved for a merchant account.
We processed our first transaction, which was flagged and help “pending additional review”. Ok fair enough, we can provide whatever. In fact, we over provided information, including 2 years (instead of the couple months) of large amounts of charges without any returns or chargebacks. After a week of them asking to resend that same info in various formats, we proceeded to other items needed. Ok we have wasted over a week with “here’s what we need” now all of the sudden we need more. Fair enough, we can send whatever.
After several more days, we received an email of we will not be continuing our relationship, so here are two options: We will hold your money for 90 days or refund your customer but you still owe us the fees. Wanting to find more information about this, I called Godaddys support line.
Their support line informed they were not able to help with card processing, they can only be reached by email (what???), but what he can see, is they just need to verify our bank info and it also shows we are not responding. Ok, I read emails I received as confirmation of responding, but whatever, I will try again.
It takes a couple days to get a response, which says, since they have not heard anything, they are just going to keep the money for 90 days then payout. So another call to Godaddy.
On this call the representative does send me to a payments department (so they can be reached by phone!) who verifies they are not going to work with us, fair enough, but the option they picked is to keep the money for 90 days. If I want I can email them (she said she can help with anything, but that, convenient) and ask them to refund to the customer but I will still be changed the fees, which, of course, I will have top pay a second time to another processor, which is a couple hundred dollars for, literally nothing.
I had asked if there was a supervisor or someone that could make a call to waive these fees if we do a customer refund, in particular, since it was their decision to not pay out (90 days is unreasonable to wait!). At Godaddy there are no supervisors, they all have that authority, but with that said, she can help with anything, except that.
Long story short, lesson learned. It cost a couple hundred dollars and a 3 week waiting period still trying to get my money refunded so I can charge a customer for work we performed.
It might not be so bad if they did their due diligence up front, if they gave a disclaimer of what could come up, or if they set transaction limits during a discover type period, or if they had a legit customer service team you could speak with, etc. For a big company like Godaddy, you’d think they would have this worked out, but my my experience, they are far behind and not worth the hassle.
Rebecca
I opened this account on a Friday because I had a customer who wanted to pay using a credit card but they did not want to use Venmo. I have a brand new business (less than one month) and this is only my second sale. The total amount of the sale (including tax) was $757.75. I searched for a payment processor who would get this set up quickly so that I didn’t lose a customer. They got it set up the same day and I processed the payment first thing Monday morning (08/07/23).
Then, that afternoon around 5 pm, I received an email from them saying they needed some “additional” information in order to “comply with standard payment network rules”. I sent them everything that they asked for and then received the following email:
“Unfortunately, GoDaddy Payments will not be able to service your account due to certain risk factors. Effective immediately, you can no longer process payments.
In regards to your current account balance, please let us know which option you would like for us to take as we work with you to ensure your business is minimally impacted by this account closure:
We can refund all of your customer transactions that have not been paid out to you yet. Please note that processing fees still apply for this option.
We can hold your account balance on reserve for 60 days and then release any remaining balance back to you once the reserve period is over.
Thank you in advance for your cooperation and understanding.”
This is a total “bait and switch” tactic! So now that they have my money, they are only giving me two options – I can either “allow” them to refund my customer or they will hold MY money hostage for 60 days!! I would never recommend GoDaddy Payments to ANYONE! They are absolutely terrible!
Jon Soller
We just stated using the merchant cc processing software a few days ago,and it has been great. We were using paypal but now use godaddy. After signing the docs it took a day for everything to be ready and then in about 10 min we we up and running. Switching over was super easy since we already use godaddy’s woocommerce (wordpress), One click in the payment section, a little bit of info and done. Rates are 2.3% (nothing hidden) money shows up in our bank account within a day or two. The admin tools are a bit better than paypal’s, and fees are better. We still accept Paypal but charge 1% more since they charge us 1.3% more. We also use paypal for the manual entered cc since it is much cheaper than godaddy keyed-in rate of well over 3%.
I did call godaddy 2X for questions and the phone was answered within 20 min and my questions was answered within 45min, about the same as paypal but we seem to talk to people with more tech experience at godaddy earlier on.
Little plug for Jason AL, he was knowledgeable & awesome!
Keep in mind that we do over 1 million in cc transaction/year, but I don’t think
we are getting any special treatment.
The only downside I found to godaddy vs paypal is we can’t do secondary charges (ex. charge for shipping afterwards or for subsequent order). Also it is not clear if godaddy’s web charging works in all countries. Their virtual terminal is only USA currently, but we use Paypal for that anyway. Overall very happy!
See our godaddy charging solution (if you want at [promotional content redacted]).
Yes we recommend them!
Forbes March
Terrible.
First day- all funds held demanding proof of delivery, copy of invoice, 3 months past statements, name address of customer with “card ending in 6011”. Holly hell- you tell me who that client is.
Required proof of delivery from “major delivery service”.
I am the delivery service.
I do not deliver unpaid goods.
You took the card not me- you tell me who used card 6011.
Called their “24-7 customer service”, sat on hold for 1hr before giving up.
Total disaster, ironically their fraud detection seems like fraud given that they now hold my client’s funds.
Thomas
GO DADDY , Cheating Money after taking money for 3 years Microsoft 365 and closed my account in 2 months .
See the chat below :
Anita B at 10:54, Aug 24:
You will have to purchase the same email plan, and you need to set up the same and confirm us so that we can help you to restore it.
You at 10:54, Aug 24:
U mean I have PAY again ?
Anita B at 10:54, Aug 24:
Yes you have to purchase the same email plan.
You at 10:55, Aug 24:
What about my money u took for 3 years ?
You agreed before u will Refund it back
So , give my MONEY back
Anita B at 10:58, Aug 24:
I told you let me check with the receipt number so that if it is under terms and conditions of refund policy we will process you refund.
You at 10:58, Aug 24:
2232847551
19/06/2022
₹ 10,577.52 INR
Anita B at 10:59, Aug 24:
So please allow me 2 to 3 minutes to check with the receipt number.
You at 10:59, Aug 24:
Iam waiting
See my purchases below .. I want a positive reply ..
₹ 10,691.56 INR
All conversation is copied and I will send to Google for posting as Reviews
Anita B at 11:16, Aug 24:
I checked with my supervisor too,even he can’t help as it is out of refund policy.
You at 11:16, Aug 24:
All conversation is copied and I will send to Google for posting as Reviews
You at 11:17, Aug 24:
Thank you stealing my money ..
You at 11:17, Aug 24:
Thank you stealing my money ..
You at 11:18, Aug 24:
Good Luck that your company grow better with stollen money from clients like us cheating peoople globally
You at 11:18, Aug 24:
Good Luck that your company grow better with stollen money from clients like us cheating peoople globally
You at 11:18, Aug 24:
You can see my reviews later on Google Review about Go daddy ..
You at 11:18, Aug 24:
You can see my reviews later on Google Review about Go daddy ..
You at 11:19, Aug 24:
You using refund policy .. we say that is called stealing money
You at 11:21, Aug 24:
3 years you people promised and took money
Carter Williams
Godaddy – overpriced lousy service – keeps charging my CC 26.98 fraudulently – i never even signed up with them.
SUSAN POMERANTZ
GODADDY LOST ALL MY CONTACT EMAILS. ALL 1500 OF THEM THIS IS AFTER FORCING ME TO USE THEIR NEW BUSINESS PLATFORM.
S. Phillips
I recently added GoDaddy’s merchant services to my website and it has been a NIGHTMARE. The very first transaction, they sent me a request for supporting documents to verify the client’s $375 fee for a business coaching session. After submitting the required documents, they held the funds for 10 days stating that the customer had not called them back to verify that she actually made the charge. The customer is a busy salon owner that works 12 hours a day. I do not recommend and will not be using them again in the future.