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GoDaddy Payments 2023: Card Processing Reviews & Complaints
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GoDaddy is a large domain registrar that provides web hosting and other e-commerce services based in Scottsdale, Arizona. The giant domain registrar has been in business since 1997, but only offered merchant accounts for online businesses starting in January 2013. The company was originally partnered with First Data (Fiserv) and Frontstream to provide merchant accounts, but it has since launched its own proprietary payment service. In early 2019 GoDaddy acquired the point-of-sale company Poynt. Previously, GoDaddy offered payment processing for its web customers under the GoDaddy Merchant Services brand, but the company has relaunched its payment service under the new name. In 2023, GoDaddy partnered with Microsoft to make it possible to give and receive payments through Teams.
GoDaddy Payments Point of Sale (POS)
Initially, GoDaddy Merchant Services was marketed primarily as a payment gateway service. With the acquisition of Poynt, GoDaddy Payments now offers in-store credit and debit card processing as well as pay links to provide additional payment options for its customers. Business owners can choose from the Poynt Smart Terminal, a Poynt Card Reader with the GoDaddy Payments mobile app, or virtual terminal options. GoDaddy Payments seamlessly integrates with GoDaddy-hosted WordPress and WooCommerce sites.
Seamless Integration with GoDaddy Websites
GoDaddy Payments is a credit card processing solution designed to integrate seamlessly with GoDaddy’s website builder and online store platform. This integration allows businesses that use GoDaddy for their website and eCommerce needs to easily accept and manage credit card payments without the need for third-party plugins or services.
User-Friendly Payment Gateway
The user-friendly payment gateway provided by GoDaddy Payments enables businesses to accept a wide range of credit card types and digital wallets. With a simple setup process and an intuitive interface, even business owners with limited technical knowledge can quickly and easily start processing payments through their GoDaddy online store.
Transparent and Competitive Pricing
GoDaddy Payments offers a competitive and transparent pricing structure, with no hidden fees or long-term contracts. Businesses pay a fixed percentage per transaction, making it easy to predict and manage costs. This pay-as-you-go pricing model is particularly suitable for small businesses with variable transaction volumes.
Quick and Easy Checkout Experience
GoDaddy Payments aims to provide a quick and easy checkout experience for customers, with a secure and mobile-optimized payment process. By offering a smooth and efficient checkout experience, businesses can minimize cart abandonment and encourage repeat purchases.
GoDaddy Payments offers rapid payouts, ensuring businesses have timely access to their funds. Most transactions are deposited within 1-2 business days, helping businesses manage their cash flow effectively.
Robust Security Features
GoDaddy Payments employs strong security features to protect sensitive customer data and ensure secure transactions. The service is PCI DSS compliant and uses advanced encryption methods to safeguard payment information, providing a secure payment processing environment for businesses and their customers.
Integration with GoDaddy Bookkeeping
GoDaddy Payments integrates with GoDaddy Bookkeeping, allowing businesses to easily track and manage their sales, expenses, and tax information in one place. This integration simplifies financial management and ensures businesses have access to accurate and up-to-date financial data.
Responsive Customer Support
GoDaddy Payments offers responsive customer support to help business owners with any payment processing issues or concerns they may encounter. With a knowledgeable and attentive support team, GoDaddy Payments ensures that businesses receive the assistance they need to successfully navigate the world of payment processing.
Location & Ownership
The headquarters of GoDaddy is located at 2155 E GoDaddy Way, Tempe, AZ 85284. The CEO of GoDaddy Payments is Aman Bhutani. GoDaddy Payments does not list its partner banks.
Table of Contents
GoDaddy Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||1,000+|
|Live Customer Support||24/7|
|Most Common Complaint||Web Services Issues|
GoDaddy Complaints As Web Host
There are few negative GoDaddy Payments reviews online; however, GoDaddy itself has thousands of online complaints directed at the company’s web hosting and domain registrar services. These GoDaddy complaints range from technical issues, to payment problems, and domain registration complaints. While we do not take these complaints into account for the most part in our review, they can provide some examples of GoDaddy’s customer service. If you have your own GoDaddy Payments review to make, please make it in the comments below.
GoDaddy Payments Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against GoDaddy Payments. Dissatisfied business owners who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations and by leaving a review of your own in the comment section of this article below.
GoDaddy Payments Customer Support Options
GoDaddy Payments’ customer service is currently integrated with the main GoDaddy customer service, which boasts 24/7 telephone contact in numerous languages and counties as well as chat and text service.
GoDaddy Payments Customer Service Number
- (480) 366-3549 – GoDaddy Payments 24/7 Customer Service
GoDaddy Payments Online Ratings
Here's How They Rate Online
Over A Thousand Complaints
According to the Better Business Bureau GoDaddy has received 1,213 complaints in the past 36 months. Currently it holds an “A+” rating and has been accredited by the Better Business Bureau since 4/20/2000. The vast majority of these complaints are not aimed at GoDaddy Payments but directed at the company’s domain and registrar services.
What Merchants Say
GoDaddy has also received 291 reviews in the past 36 months. The overwhelming majority are negative in tone. The most recent negative review calls the company a scam:
GoDaddy personnel are liars, cheats, abusers, incompetents, scammers and thieves
An “A” Performance Overall
Considering there are currently almost no complaints related to GoDaddy’s payment division, we agree with the Better Business Bureau’s rating of an “A” at this time.
GoDaddy Payments Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Competitive Rates and Terms
GoDaddy Payments clearly advertises its rates with no contracts or sign-up fees. While they advertise “the lowest fees in the industry,” they may not be far off. The in-person swipe rate sits at a flat 2.3%, and business owners will pay an additional .30$ for online transactions. The keyed-in transaction rate is a little higher at a flat 3.3%. Additional equipment costs also apply. According to the pricing plan on GoDaddy’s website there are additional setup fees for point-of-sale equipment. The card reader will run you $50 in setup costs as well as a per-device fee. The smart terminal has a similar fee structure but will cost $250 just to get started.
We also encourage business owners to check out our list of the providers of the best merchant accounts.
Do I Need a GoDaddy Account?
Another major caveat to this pricing model is you must be a GoDaddy web customer in order to access most of the features of the payment service, and there are additional costs associated. Without a domain account, you’re only able to use the GoDaddy Payments virtual terminal and produce payment links and QR codes. GoDaddy also does not include the online store option unless customers spring for its most expensive monthly plan at $25 per month. In-person payments along with website integration appear to be included at all levels of GoDaddy plans, with its cheapest plan starting at around $10 a month. These associated costs should probably be included considering you cannot utilize most of GoDaddy Payments features without first being a domain customer.
Negotiate Contract Pricing
We have not been able to locate a GoDaddy Payments contract at this time. New customers who have recently signed up for payment services through GoDaddy Payments are encouraged to leave a comment below describing their experience. Business owners are again encouraged to negotiate pricing and contract terms and to read all contracts thoroughly before signing in these cases.
GoDaddy Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||Yes|
No Evidence of Independent Sales Teams
Currently we cannot locate any concerning job posts or complaints indicating GoDaddy Payments utilizes independent or outside sales representatives. We also cannot locate few negative GoDaddy Payments reviews directly related to its sales practices or indications of misleading quotes.
This compares favorably to our list of best credit card processors.
GoDaddy Payments Contract Terms
GoDaddy Payments rates include some potentially costly equipment costs, and we cannot confirm there are no equipment contracts at this time. We strongly recommend reading all legal documentation and contracts thoroughly before signing. If any of our readers have a recent example of a GoDaddy Payments contract, please comment below.
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