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Is Infinity Data Legit? Read This Full Review Before Signing Up

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Infinity Data Corporation

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of Infinity Data Corporation

Pros

Secure transactions
Diverse payment solutions
E-commerce integration
ACH payment processing
A+ BBB rating

Cons

Potential hidden fees
Undisclosed contract terms
Potential cancellation fees
Equipment leasing issues
No international support

Overview

In this review of Infinity Data Corporation, we take a closer look at the company’s payment processing services, including credit card processing, point-of-sale systems, and e-commerce options. We’ll review their pricing, contract terms, and customer feedback to give you a clear picture of what they offer. We’ll also examine fee transparency, the quality of their customer support, and overall client satisfaction. By the end, you’ll know whether Infinity Data Corporation is the right fit for your business’s payment needs.

About Infinity Data Corporation

Screen Capture of Infinity Data Corporation Homepage
Infinity Data Corporation Homepage

Founded in 1995, Infinity Data Corporation is a merchant account provider from Concord, California.

Products & Merchant Services

Payment Processing

Infinity Data Corp offers credit card processing for retail, MOTO, and e-commerce merchants. Infinity Data Corp resells First Data (now Fiserv) contracts. The company also advertises its use of Clover POS systems.

Mobile Processing

Infinity Data Corp. offers mobile processing solutions that allow businesses to accept payments on the go.

Quickbooks Integration

The company also provides integration with QuickBooks, a popular accounting software. This integration streamlines the financial management process by automatically syncing transaction data.

B2B Transactions

For businesses involved in business-to-business (B2B) transactions, Infinity Data Corp. offers specialized B2B processing services. These services are designed to handle the unique requirements of B2B payments.

Customer Reviews & Sentiment

Low Complaint Total

Presently, there are only a handful of negative Infinity Data Corp reviews scattered across various consumer protection websites. Some of these complaints allege that the company engages in fraudulent practices or scams its merchants. However, it’s important to note that most of these complaints are over three years old, suggesting that the issues raised may no longer be relevant due to potential policy changes. Common grievances include undisclosed fees, poor customer service, and ambiguous equipment return policies. While there were past associations between Infinity Data Corp and Northern Leasing Systems for equipment leasing, there are no recent complaints linking the two. Notably, Northern Leasing Systems has garnered one of the lowest ratings on CardPaymentOptions.com, implying that any recent affiliation could significantly impact Infinity Data Corp’s reputation.

Infinity Data Corporation Lawsuits and Fines

To date, there are no outstanding class-action lawsuits or FTC complaints filed against Infinity Data Corporation. Merchants dissatisfied with the company’s services and seeking alternative resolution methods are encouraged to report their concerns to relevant supervisory organizations.

Infinity Data Corporation Customer Service Options

Infinity Data Corp. provides 24/7 phone support to its merchants, which likely contributes to its low complaint total.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A

PaymentPop Rating for Infinity Data Corporation

Negative Feedback

There are no negative reviews published about Infinity Data Corporation on the PaymentPop website.

Positive Feedback

Infinity Data Corporation has been a dependable part of our operations. Their team helped us upgrade our terminals without interrupting service, and we’ve had stable processing ever since. It’s not flashy, but it works and when we’ve had questions, we got straight answers without the runaround.

Infinity Data Corporation BBB Rating

Infinity Data Corp has been accredited with the Better Business Bureau since 2011 and currently sports an “A+” rating based on 1 complaint filed in the last three years. The 1 complaint was resolved to the dissatisfaction of the merchant or received no final response. The company also does not have any negative reviews filed against its BBB profile, but it should be noted that these reviews are usually unverified.

An “A” Rating

Given the company’s complaint volume and resolution ratio, we agree with the BBB’s rating at this time. However, merchants should be aware that there are good reasons to be skeptical of the BBB’s information.

Processing Rates & Fees

Three-Year Agreement

The standard contract for Infinity Data Corp, which collaborates with First Data (Fiserv), typically extends over three years. First Data (Fiserv) is known for its variety of contract terms and pricing plans. Generally, their standard contract includes a multiyear commitment with an early termination fee of $495, a monthly PCI compliance fee of $19.95, and tiered pricing. The pricing for merchants processing up to $50,000 monthly includes a swiped rate of 2.69% plus $0.19, and a keyed-in rate of 3.69% plus $0.19. For monthly transactions over $50,000, the rates are 2.29% plus $0.19 swiped, and 3.29% plus $0.19 keyed-in.

Virtual Terminal and Payment Gateway Pricing

Infinity Data Corp also promotes virtual terminal and payment gateway services, though detailed pricing for these services is not explicitly mentioned on their website. It is likely that additional fees, such as gateway fees, technical support fees, batch fees, and further transaction rates are applicable to these e-commerce services.

Industry-Average Terms

Some merchant feedback indicates that Infinity Data Corp may offer free equipment at sign-up, with the condition that this equipment be returned at the end of the contract. Failure to return the equipment promptly could lead to a fee of $195. The terms and conditions of Infinity Data Corp’s contracts seem standard within the industry. The company has a few complaints concerning its rates and fees. For a more comprehensive understanding of merchant account fees and negotiation strategies, merchants can read “Fee Sweep.” If you have precise information about Infinity Data Corp’s contract terms, your input in the comment section below would be highly valuable. View the Infinity Data Corporation Program Guide.

Merchants are also advised to review our selection of the leading merchant account providers.

Employee Reviews & Sales Practices

Inside and Outside Sales Staff

Infinity Data Corp appears to rely on a team of outside sales agents in addition to inside reps and traditional advertising to market its services. It is unclear at this time whether the company hires independent sales agents in a “hiring mill” fashion; however, there are very few Infinity Data Corp reviews that describe issues with the company’s sales reps. The only available Infinity Data Corp complaints of this nature are very old and cite nondisclosure of contract terms and equipment return policies.

This compares favorably to our list ofbest credit card processors.

No Misleading Marketing

To its credit, the company does not list any deceptive rate quotes or other misleading information on its website. We therefore award it an “A” in this category for the time being. If you suspect that Infinity Data Corp is charging you undisclosed fees, however, we recommend seeking an independent statement audit to spot hidden charges.

Infinity Data Corporation Competitors

Compare Infinity Data Corporation to competitors that earned top marks.

Bottom Line

Infinity Data Corp rates as a solid merchant services provider according to all available information. While the company appears to offer standard contract terms, it doesn’t engage in deceptive practices or generate a significant number of complaints.

Even with companies that rate well by our standards, merchants should carefully scrutinize any contract terms presented and compare Infinity Data Corp’s pricing to top-rated providers to ensure they secure the best possible deal. Our grade for Infinity Data Corp may be subject to change as more details emerge regarding its contract terms.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Infinity Data Corporation

Contact & Customer Support
President and CEOBrian Mills
Headquarters2 Commercial Street, Sharon, MA 02067
Toll-Free Customer Support(866) 746-8931
Sales(866) 460-3913
Additional Support ChannelsOnline Contact Form and Live Chat
Websiteinfinitydata.com