UPDATE 2/26/2019 – The Latitude Payments website appears to have been inactive since January 2018. We have not found any evidence that the company changed its name or was acquired, so we will assume for now that it has been discontinued. If you have any information about the status of Latitude Payments, share it in the comment section below. For now, merchants can find up-to-date information about this organization in our NXGEN Canada review.
Update 3/21/2026 – It appears that another company based in Spring, Texas, has assumed the Latitude Payments name. At this time, it does not appear to be a related entity of the Canadian based processor.
Latitude Payments (latitudepayments.com) is a merchant account provider that serves most standard-risk business types. Latitude was launched in 2015 as the U.S.-based arm of NXGEN Canada, an Elavon reseller based in Canada. It is therefore probable that Latitude uses Elavon as its backend processing network. Latitude Payments does not provide an address on its website, but merchants should note that NXGEN Canada is located at 7177 Vantage Way, #280, Delta, British Columbia, Canada. Lisa Gorian is the president of Latitude Payments, while Don Andrews serves as the company’s vice president.
Latitude Payments Overview
- Don Andrews
- Lisa Gorian
Customer Reviews & Sentiment
We are unable to locate any negative Latitude Payments reviews at this time, and there is no reason to believe that the company is a scam or a ripoff. Latitude is still a very new brand name, so it will probably take some time before positive or negative feedback about the company is posted to consumer protection forums. NXGEN Canada similarly does not have any public complaints, so it’s possible that Latitude will follow the example set by its parent company for a long period of time. Merchants who have had a positive or negative experience with Latitude are encouraged to describe the service they received in the comment section below this review. Latitude Payments does not list any customer support phone numbers on its website, but it is likely that the company provides live support through Elavon.
Client Satisfaction Ratings
The Better Business Bureau does not maintain a profile for Latitude Payments at this time. NXGEN Canada currently has an “A+” rating with the BBB, but this profile does not appear to reflect customer experiences with Latitude Payments. We will therefore not factor a BBB rating into this review until Latitude Payments receives its own unique profile.
Card Processing Rates & Fees
There is very little publicly available information about the standard Latitude Payments contract at this time. The company does not provide its contract terms on its website, and there is no merchant feedback regarding its pricing or fees.
Latitude does list four general pricing plans on its website: Convenience Fee pricing, Surcharge pricing, Traditional pricing, and Nonprofit pricing. The details of these pricing models are as follows:
- Convenience Fee pricing is intended for large, public institutions like municipalities and colleges. It instantly calculates the transaction fee associated with the buyer’s card type and then charges that exact amount to the buyer, sparing the merchant the cost of the transaction.
- Surcharge pricing automatically applies a surcharge whenever customers pay with a credit card rather than a debit card. This model is similar to convenience fee pricing in that it helps defray the merchant’s cost, but unlike convenience fee pricing, it is available to all merchant types.
- Traditional pricing is standard merchant account pricing wherein the merchant pays a percentage of each transaction to Latitude Payments. Latitude does not list pricing specifics under this plan, but NXGEN Canada is known to offer interchange-plus pricing with no early termination fees and a PCI compliance fee of $8.50 per month.
- Nonprofit pricing gives donors the option to cover the cost of card acceptance for non-profit organizations. The cost of the transaction is added to the donation total. If a donor opts out of covering costs, the nonprofit is charged a markup of $0.05 on the transaction.
These models do not come with pricing specifics, but they do appear to be designed to save merchants money. Given NXGEN’s merchant-friendly contract terms, it seems likely that Latitude is competitively priced compared to industry averages. We will assign the company an “A” for now.
Employee Reviews & Sales Practices
Latitude Payments appears to primarily market itself via a combination of independent sales agents, vendor relationships, and strategic partnerships. The use of independent sales agents is commonly linked to elevated complaint rates, but we cannot find any Latitude Payments complaints that describe nondisclosure or misrepresentation by the company’s sales agents. This is likely due to the fact that the Latitude brand was launched very recently, but NXGEN Canada also enjoys a very low complaint rate. As an additional point in its favor, Latitude does not list any misleading rate quotes or unrealistic guarantees in its official marketing materials. We will therefore assign Latitude an “A” rating for the time being.
Bottom Line
Latitude Payments rates as a reliable merchant services provider according to all available information. The Latitude brand is a newly launched U.S. extension of NXGEN Canada, an “A” rated provider on CPO, and there is no reason to believe that the company’s policies will differ dramatically under the new name. Our rating may be subject to change, however, as more information becomes available. Merchants are encouraged to request and review all relevant documentation.
Latitude Payments Rating
