- Sales & Marketing: Latitude Payments appears to hire independent sales agents and has received zero complaints about its sales practices.
- Costs & Contract: Latitude Payments offers multiple pricing plans intended for different business types.
- Complaints & Service: Latitude Payments has received fewer than 10 public complaints.
- BBB Rating: Latitude Payments does not have a profile with the Better Business Bureau at this time.
- Rates & Fees: How Merchants Got The Best Rates With Latitude Payments
Latitude Payments Review
We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.
All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.
Latitude Payments
Rating
Customer Reviews & Sentiment
We are unable to locate any negative Latitude Payments reviews at this time, and there is no reason to believe that the company is a scam or a ripoff. Latitude is still a very new brand name, so it will probably take some time before positive or negative feedback about the company is posted to consumer protection forums. NXGEN Canada similarly does not have any public complaints, so it’s possible that Latitude will follow the example set by its parent company for a long period of time. Merchants who have had a positive or negative experience with Latitude are encouraged to describe the service they received in the comment section below this review. Latitude Payments does not list any customer support phone numbers on its website, but it is likely that the company provides live support through Elavon.
Industry Scores & User Ratings
The Better Business Bureau does not maintain a profile for Latitude Payments at this time. NXGEN Canada currently has an “A+” rating with the BBB, but this profile does not appear to reflect customer experiences with Latitude Payments. We will therefore not factor a BBB rating into this review until Latitude Payments receives its own unique profile.
Processing Rates & Fees
There is very little publicly available information about the standard Latitude Payments contract at this time. The company does not provide its contract terms on its website, and there is no merchant feedback regarding its pricing or fees.
Latitude does list four general pricing plans on its website: Convenience Fee pricing, Surcharge pricing, Traditional pricing, and Nonprofit pricing. The details of these pricing models are as follows:
- Convenience Fee pricing is intended for large, public institutions like municipalities and colleges. It instantly calculates the transaction fee associated with the buyer’s card type and then charges that exact amount to the buyer, sparing the merchant the cost of the transaction.
- Surcharge pricing automatically applies a surcharge whenever customers pay with a credit card rather than a debit card. This model is similar to convenience fee pricing in that it helps defray the merchant’s cost, but unlike convenience fee pricing, it is available to all merchant types.
- Traditional pricing is standard merchant account pricing wherein the merchant pays a percentage of each transaction to Latitude Payments. Latitude does not list pricing specifics under this plan, but NXGEN Canada is known to offer interchange-plus pricing with no early termination fees and a PCI compliance fee of $8.50 per month.
- Nonprofit pricing gives donors the option to cover the cost of card acceptance for non-profit organizations. The cost of the transaction is added to the donation total. If a donor opts out of covering costs, the nonprofit is charged a markup of $0.05 on the transaction.
These models do not come with pricing specifics, but they do appear to be designed to save merchants money. Given NXGEN’s merchant-friendly contract terms, it seems likely that Latitude is competitively priced compared to industry averages. We will assign the company an “A” for now.
Latitude Payments Competitors
Compare Latitude Payments to competitors that earned top marks.
Bottom Line
Latitude Payments rates as a reliable merchant services provider according to all available information. The Latitude brand is a newly launched U.S. extension of NXGEN Canada, an “A” rated provider on CPO, and there is no reason to believe that the company’s policies will differ dramatically under the new name. Our rating may be subject to change, however, as more information becomes available. Merchants are encouraged to request and review all relevant documentation.
