NXGEN Canada Review

NXGEN Canada appears to market itself primarily through a combination of independent sales agents, vendor relationships, and strategic partnerships. Generally speaking, the use of independent agents tends to result in higher complaint rates for a company. In this case, however, we cannot find any negative NXGEN Canada reviews that accuse the company’s sales reps of deceptive conduct. This may indicate that the company exercises a greater-than-average degree of control over its agents’ conduct, or it could be a sign that some complaints intended for NXGEN are instead filed against its processor, Elavon. As a point in the company’s favor, it does not appear to list any misleading rate quotes or guarantees in its official materials.

There is very little publicly available information about the standard NXGEN Canada contract. The company is a reseller of Elavon, which means that it does not charge an early termination fee, but other details like contract length and pricing structure are not disclosed on the company’s website. It is also possible that the company leases equipment through Ladco Leasing, which can sometimes result in merchants getting locked into long-term, non-cancellable terminal leases. A company representative has informed us that NXGEN offers interchange-plus pricing with no early termination fees and a PCI compliance fee of $8.50 per month ($24.95 quarterly). The company also advertises a zero fee pricing plan that surcharges merchants to offset transaction fees.

In general, there are no public complaints to be found regarding the company’s pricing and fees. We are therefore inclined to award NXGEN Canada an “A” in this section for the time being. If you have any knowledge of the standard NXGEN Canada contract, please share that information in the comment section below this review.

We can find only a couple of negative NXGEN Canada reviews on the usual consumer protection websites, none of which accuse the company of being a scam. Two complaints mention long holds and slow response times from customer support, but they appear to have been isolated incidents. In general, NXGEN’s low overall complaint total indicates that it provides adequate support for its merchants. The NXGEN Canada website lists a phone number for customer support and a general email address, and these channels appear to be directly serviced by NXGEN representatives rather than by Elavon support.

NXGEN Canada currently has an “A+” rating with the Better Business Bureau and has been accredited since August 2016. The company has received two complaints in the last 36 months, with one related to product or service issues and the other related to an advertising or sales dispute. Both complaints either were resolved to the dissatisfaction of the merchant or did not receive a final evaluation from the merchant. Given NXGEN’s complaint total and resolution ratio, we agree with the BBB‘s rating at this time.