NXGEN Canada Review

Overview

NXGEN Canada (nxgencanada.com) is a merchant account provider based in Delta, British Columbia. The company primarily serves Canadian businesses and is in no way affiliated with the U.S.-based NXGEN Payment Services (despite the similarities between the companies’ logos).

Established in 2005 as “Paylogec,” NXGEN Canada is headquartered at #1218-13351 Commerce Parkway, Richmond, British Columbia, Canada V6V 2X7. In 2009, the company launched a joint venture with a U.S. company called NXGEN Payment Services, and the two companies operated in Canada together for a time under the name of NXGEN Canada. The partnership ultimately ended, which resulted in NXGEN Payment Services changing its name to NXGEN International Payment Services/NXGEN USA. The company formerly known as Paylogec, however, kept the NXGEN name and operates as NXGEN Canada to this day. To be clear, NXGEN Canada (nxgencanada.com) is the subject of this review, while NXGEN International Payment Services (ca.nxgen.com) and NXGEN USA have no current affiliation with this company.

NXGEN Canada is a reseller of Elavon. The company’s president is Don Andrews.

Key Points

  • Sales & Marketing: NXGEN Canada hires independent sales agents but has not received any complaints about its sales practices.
  • Costs & Contract: NXGEN Canada appears to offer variable contract terms through Elavon with no early termination fees.
  • Complaints & Service: NXGEN Canada has received fewer than 10 public complaints.
  • BBB Rating: NXGEN Canada has an “A+” rating with the Better Business Bureau and has received two complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With NXGEN Canada

NXGEN Canada Products and Services

  • Debit and credit card processing
  • POS equipment
  • E-commerce solutions
  • Mobile phone processing
  • Gift and loyalty programs
  • Sales reporting

Industries

  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • Restaurant
  • B2G

Response from NXGEN Canada

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a

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

NXGEN Canada appears to market itself primarily through a combination of independent sales agents, vendor relationships, and strategic partnerships. Generally speaking, the use of independent agents tends to result in higher complaint rates for a company. In this case, however, we cannot find any negative NXGEN Canada reviews that accuse the company’s sales reps of deceptive conduct. This may indicate that the company exercises a greater-than-average degree of control over its agents’ conduct, or it could be a sign that some complaints intended for NXGEN are instead filed against its processor, Elavon. As a point in the company’s favor, it does not appear to list any misleading rate quotes or guarantees in its official materials.

Response from NXGEN Canada

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a

Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee None
PCI Compliance Fee $8.50 Per Month, $24.95 Per Quarter
Equipment Lease Terms Variable

There is very little publicly available information about the standard NXGEN Canada contract. The company is a reseller of Elavon, which means that it does not charge an early termination fee, but other details like contract length and pricing structure are not disclosed on the company’s website. It is also possible that the company leases equipment through Ladco Leasing, which can sometimes result in merchants getting locked into long-term, non-cancellable terminal leases. A company representative has informed us that NXGEN offers interchange-plus pricing with no early termination fees and a PCI compliance fee of $8.50 per month ($24.95 quarterly). The company also advertises a zero fee pricing plan that surcharges merchants to offset transaction fees.

In general, there are no public complaints to be found regarding the company’s pricing and fees. We are therefore inclined to award NXGEN Canada an “A” in this section for the time being. If you have any knowledge of the standard NXGEN Canada contract, please share that information in the comment section below this review.

Response from NXGEN Canada

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a

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We can find only a couple of negative NXGEN Canada reviews on the usual consumer protection websites, none of which accuse the company of being a scam. Two complaints mention long holds and slow response times from customer support, but they appear to have been isolated incidents. In general, NXGEN’s low overall complaint total indicates that it provides adequate support for its merchants. The NXGEN Canada website lists a phone number for customer support and a general email address, and these channels appear to be directly serviced by NXGEN representatives rather than by Elavon support.

Response from NXGEN Canada

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a

BBB

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 0
Advertising & Sales Complaints 1
Guarantee & Warranty Complaints 0
Delivery Complaints 0

NXGEN Canada currently has an “A+” rating with the Better Business Bureau and has been accredited since August 2016. The company has received two complaints in the last 36 months, with one related to product or service issues and the other related to an advertising or sales dispute. Both complaints either were resolved to the dissatisfaction of the merchant or did not receive a final evaluation from the merchant. Given NXGEN’s complaint total and resolution ratio, we agree with the BBB‘s rating at this time.

Response from NXGEN Canada

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NXGEN Canada Logo

NXGEN Canada Bottom Line

NXGEN Canada rates as a reliable merchant services provider according to all available information. The company’s contract terms appear to be better than average for the industry, and its low complaint total suggests widespread satisfaction among its merchants. As always, merchants are encouraged to read and understand the terms of any contract before signing up for service. For more information, visit the NXGEN Canada website or call (888) 568-4213.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

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  1. After much research by my Business manager we found NxgenCanada. They are friendly and informative as to how the system works. Application was easy to complete no upfront fees and costly monthly fees. Contract was easy to read. Questions asked were answered quickly. We now have our POS system and are very pleased. Holly, owner

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