Not Affiliated With NXGEN Payment Services
NXGEN Canada is a merchant account provider based in Delta, British Columbia. The company primarily serves Canadian businesses and is in no way affiliated with the U.S.-based NXGEN Payment Services despite the similarities between the companies’ logos. The company also advertises Amador Business Computers, Talech, CardX, and Poynt as POS solutions.
NXGEN Canada History
Established in 2005 as “Paylogec,” the company launched a joint venture with a U.S. company called NXGEN Payment Services in 2009, and the two companies operated in Canada together for a time under the name of NXGEN Canada. The partnership ultimately ended, which resulted in NXGEN Payment Services changing its name to NXGEN International Payment Services/NXGEN USA. The company is formerly known as Paylogec, however, kept the NXGEN name and operates as NXGEN Canada to this day. To be clear, NXGEN Canada is the subject of this review, while NXGEN International Payment Services and NXGEN USA have no current affiliation with this company.
NXGEN Canada Ownership
NXGEN Canada is headquartered at #1218 13351 Commerce Parkway, Richmond, British Columbia, Canada V6V 2X7 and is a reseller of Elavon. Don Andrews is the president of NXGEN Canada. Tarique Al-Ansari is the president and CEO at Paystone. Paystone is located at 3200 Wonderland Rd. S. London, ON, N6L 1A6.
Acquired by Paystone
Originally called Zomaron, the London-based fintech company has been sweeping up smaller payment providers in it’s effort to rebrand and reorganize as Paystone. NXGEN Canada was one of four companies acquired by Paystone in 2019, along with Swift Payments, POS West, and Data Candy. It is unclear at this time whether or not the brands will maintain some individual presence or will be consolidated into the Paystone brand.
NXGEN Canada Review Table of Contents
- Costs & Contract: NXGEN Canada appears to offer variable contract terms through Elavon with no early termination fees.
- Complaints & Service: NXGEN Canada has received fewer than 10 public complaints.
- BBB Rating: NXGEN Canada has an “A+” rating and has received 0 complaints in the past 3 years. The company has been accredited by the Better Business Bureau since 2016.
- Sales & Marketing: NXGEN Canada hires independent sales agents but has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With NXGEN Canada
The Elavon representative we signed up with in 2014, returned in May 2019 and said our term was up. He removed our P.O.S. machine and gave us an upgrade, at the time he also switched us to First Data Corp. and Northern Leasing. However, we are still paying a monthly fee of $23.50 per month for the original machine. Who do we talk to ??
After much research by my Business manager we found NxgenCanada. They are friendly and informative as to how the system works. Application was easy to complete no upfront fees and costly monthly fees. Contract was easy to read. Questions asked were answered quickly. We now have our POS system and are very pleased. Holly, owner