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Tell us about your experience with NXGEN Payment Services in the comment section below.
Note: As of 2023, the NXGEN Payment Services website redirects to that of Payroc. Previously it was stated that the two companies would operate under their own brands, so it is currently unclear if the NXGEN brand is still in use. If you have any information, please let us know in the comments below.
Established in 2002, NXGEN Payment Services is a merchant account provider for businesses within the U.S. The company offers retail, mail order/telephone order and internet electronic payment acceptance options. Several years ago, NXGEN launched a joint Canadian venture with a company called Paylogec, and the two companies operated together for a time under the name of NXGEN Canada. Since then, the partnership has ended, resulting in separate DBAs for the two companies. NXGEN USA now conducts international business under the name NXG International Payment Services, while the company formerly known as Paylogec now goes by the name of NXGEN Canada and is based at 13351 Commerce Pkwy Unit 1218, Richmond, BC V6V 2X7, Canada. As of October 25, 2019, NXGEN Payment Services has been absorbed into the Payroc brand, but both companies will continue operating under their own brands.
NXGEN Payment Services Payment Processing
NXGEN Payment Services offers payment processing for most major debit and credit cards for most business types. Their services include mobile payments, virtual terminals, POS systems and EMV swipers, and e-commerce solutions including shopping carts.
Advanced Point-of-Sale Systems
NXGEN’s advanced point-of-sale (POS) systems are designed to streamline business operations and improve efficiency. With integrated inventory management, employee tracking, and customer relationship management features, these POS systems can be tailored to meet the unique requirements of each business.
Mobile and Online Payment Processing
With a focus on modern payment processing methods, NXGEN offers mobile and online payment processing solutions. These services enable businesses to accept payments through smartphones, tablets, and e-commerce websites, providing flexibility and convenience to both merchants and customers.
Integrated Payment Solutions
NXGEN Payment Services provides integrated payment solutions that can be seamlessly integrated with popular software systems and applications. This feature allows businesses to consolidate their financial management processes and create a more efficient workflow.
Global Payment Processing
As a global payment processing provider, NXGEN supports businesses in expanding their reach by facilitating international transactions. This capability helps businesses cater to a broader customer base, while also accommodating the needs of their existing customers who may require international payment options.
Security and Fraud Prevention
NXGEN places a strong emphasis on security and fraud prevention, employing advanced encryption and tokenization technologies to protect sensitive data. This commitment to security gives businesses peace of mind, knowing that their customers’ information is well-protected during transactions.
Location & Ownership
NXGEN Payment Services is a registered ISO/MSP of Elavon and of Wells Fargo Bank, N.A., Concord, California. NXGEN USA is headquartered at 940 Spokane Ave Suite #5 Whitefish, Montana 59937, although it has other offices across the country. To further clarify, NXG International Payment Services is the international business department of NXGEN USA, while NXGEN Canada has no affiliation with NXGEN USA or NXG International Payment Services. Thomas Nitopi is the founder and CEO of NXGEN USA.
Table of Contents
- Costs & Contract: Offers 2 pricing plans with a 2.65% flat fee under its Instant Processing plan and…
- Complaints & Service: Has received fewer than…
- BBB Rating: Has an “A+” and has received 0 complaints in the past 3 years. The company was…
- Sales & Marketing: Appears to hire independent sales representatives and has received…
NXGEN Payment Services Customer Complaints & Reviews
Here's What Users Think
Total Online Complaints
Live Customer Support
Most Common Complaint
Low Complaint Total
We are able to locate only 2 negative NXGEN Payment Services reviews outside of the BBB, and one accuses the company of being a scam. This low complaint total indicates that the company has an active and available customer service department. If you have your own NXGEN Payment Services review to make, please do so in the comments below.
NXGEN Payment Services Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against NXGEN Payment Services. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
NXGEN Payment Services Customer Support Options
NXGEN appears to offer a dedicated support form on the “Contact Us” section of its website, along with a general contact number. Though NXGEN’s support options appear to be well-monitored, they aren’t sufficient to qualify the company as a top-rated payment processor for customer service. There is some likelihood that NXGEN’s clients are directing their complaints at Elavon and interacting primarily with Elavon customer support. Since there is no way to verify whether this is the case, we award NXGEN an “A” in this category.
NXGEN Payment Services BBB Rating and Report
Our Better Business Bureau Profile Assessment
No BBB Complaints
NXGEN was formerly accredited with the BBB since 2006 but is no longer, and the company maintains an “A+” rating as of this update. No complaints have been filed with the BBB.
An “A” Performance Overall
Given the fact that it has received no complaints, we agree with the BBB’s rating in this case.
NXGEN Payment Services Fees and Rates
A Closer Look at the Contract
Monthly & Annual Fees
NXGEN offers two pricing plans on its website. The first, “Instant Processing,” comes with a 2.65% transaction fee, no monthly fees, a $25 terminal, is both Android and iPhone ready, and has a 30-day money-back guarantee.
The “Custom Pricing” plan has variable rates and fees, comes with a dedicated U.S.-based account specialist, and allows clients to select POS systems and e-commerce solutions based on their needs. NXGEN does not disclose its full fee list or merchant agreement, but business owners should be aware that additional fees, like PCI Compliance fees and monthly minimum fees, may apply.
Additionally, the company offers a zero-fee processing pricing model. This allows merchants to surcharge credit card payments in lieu of charging typical transaction rates.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, NXGEN Payment Services also dedicates a portion of its website to advertising its virtual terminal and payment gateway services through Converge. However, pricing is not disclosed on either of those services. While the company charges a 2.65% transaction rate to in-store purchases made through the gateway, it lists its e-commerce services under its customized pricing plans, not the Instant Processing plan associated with that 2.65% rate. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Avoid Equipment Leases
A company representative has stated that the standard NXGEN contract is an Elavon contract with no early termination fees. NXGEN allows clients to rent, lease, or purchase equipment through its website, and there is some evidence that the company is partnered with First Data Global Leasing (one of the worst-rated companies on CPO) to supply its equipment leases. Business owners are encouraged to purchase their equipment to avoid an expensive long-term lease. If you have any knowledge of the standard NXGEN contract, please leave that information in the comment section of this review.
NXGEN Payment Services Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Uses Independent Resellers
Discloses All Important Terms
Independent Sales Team
NXGEN appears to market its services through the use of independent sales agents. Generally speaking, this is a standard industry practice that often results in high complaint rates among clients. A handful of recent NXGEN Payment Services reviews from businesses and sales agents appear to describe conditions similar to a standard industry “hiring mill.”
A few complaints from sales agents describe a difficult commission-based structure, an unrealistic workload, and questionable sales tactics. Here is an example of one such complaint:
Business practices are intentionally deceptive. Upper management rolls out new “programs” for merchants which are designed to scam them out of more of their money. They offer “opt-out” periods (usually 2-4 weeks) for these programs, and then automatically enroll merchants in them.
Slight Cause for Concern
It is also worth acknowledging that many complaints that would have been directed to NXGEN may have instead been filed against Elavon. Ultimately, the complaints from employees and merchants alike that mention potentially deceptive practices have earned NXGEN a “B” rating in this category. If you suspect that NXGEN Payment Services is charging you undisclosed fees, we recommend seeking a third-party statement audit.