Zomaron Merchant Services Review: Fees, Complaints & Lawsuits

Low Complaint Total

We have found only a few negative Zomaron reviews, but at least one of these complaints explicitly accuses the company of ripping off merchants. Merchant complaints tend to focus on billing errors and costs related to long-term equipment leases, while one employee complainant mentions nonpayment of commissions, poor training, and expensive long-term contracts as the primary issues at Zomaron. The company’s complaint total remains low enough at this time to earn an “A” in this category, but merchants should be aware of the highly negative content of these complaints.

Zomaron Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Zomaron. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Zomaron Customer Support Options

Zomaron appears to offer live phone support to all of its merchants and claims that its customer service team is available 24/7. However, the content of the available complaints suggests that these options do not perform at the level of top payment processors for great customer service.

Under 10 Complaints

The Better Business Bureau currently awards Zomaron (as Paystone) an “A+” rating overall and is showing accreditation for the company since 2010. Zomaron’s BBB profile has received 3 complaints in the last three years. One complaint was due to billing or collection disputes, and the other 2 were over product or service disputes. All 3 complaints were resolved to the merchant’s satisfaction.

An “A” Performance

In light of the company’s complaint record and resolution ratio, we agree with the BBB’s rating.

Different Rates for Debit or Credit Transactions

The Zomaron website advertises two different rates for credit and debit transactions. Credit cards are charged a swipe rate of 2.60% plus $0.05 and a keyed-in rate of 2.90% plus $0.25 per transaction. Meanwhile, debit cards are only $0.05 per swiped debit transaction, $0.085 per tapped transaction.

Fundraising Rates and Fees

Zomaron also dictates different rates and fees for fundraising platforms. The company advertises 2 plans, the Lite Plan which has no monthly fee associated with it and the Solo Plan which charges a fee of $249 per month. Both plans charge a rate of 3.9% plus $0.25 per transaction. Additionally, the company provides fundraising groups with kiosks, which allows donors to make donations through a self-service platform. The company provides an online platform for donations as well.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Zomaron also dedicates a portion of its website that advertises its virtual terminal and payment gateway. A rate of 2.9% plus $0.25 applies to all transactions made through the virtual terminal as well as a $25 monthly payment gateway fee. Additional rates and fees, including technical support fees and batch fees may apply to these e-commerce services.

Zomaron Equipment Leases

A few public complaints filed against Zomaron describe a four-to five-year non-cancellable equipment lease with undisclosed fees, but the monthly costs of this lease are not provided. Terminals cost $30 or more per month while POS systems are costs begin at $40 per month. The website also states that merchants can purchase terminals for $995 or more while pricing for POS systems through Zomaron begins at $1,295.

Given the fact that Zomaron’s backend processor is Elavon, it is likely that the standard Zomaron contract is similar to the standard Elavon contract. Elavon offers a wide range of potential pricing options for its merchant accounts, but it is known to provide expensive, long-term equipment leasing through Ladco Leasing. For this reason, merchants are cautioned to check their contracts for dangerous terms and to ensure that they understand the full terms of any leasing agreement they sign.

Share Your Zomaron Terms

Zomaron’s available pricing appears to be roughly average for the industry, but we will not lower its rating beyond a “B” without additional documentation. If you have any knowledge of the standard Zomaron contract (including any early termination fees or PCI compliance fees), please share that information with other merchants in the comment section below this review.

Inside/Outside Sales Team

Zomaron appears to utilize a combination of full-time sales reps and independent, commission-based sales reps to market its services. We are currently able to locate one Zomaron complaint filed by a former employee of the company, and this complaint more or less accuses the company of being a hiring mill. Specifically, the former agent alleges that Zomaron’s sales staff is not properly educated on the company’s pricing, and that it is common for representatives to unknowingly sign merchants up for five-year leases with undisclosed fees attached. This is corroborated by a merchant complaint below this review stating that the company’s lease cancellation policy was not properly disclosed.

Zomaron Lease Quotes

The Zomaron website lists a number of fees and prices, some of which do not appear to be misleadingly quoted. However, the company does advertise terminal rentals “[a]s low as $30/month,” POS rentals “[a]s low as $40/month,” terminal purchases “[a]s low as $995,” and POS purchase “[a]s low as $1295.” If merchant reports are to be believed, the rental agreements are in fact non-cancellable leases for up to five years. Moreover, Zomaron’s basic countertop terminal, the Ingenico iCT250, currently retails for under $300. This suggests an extravagant markup if this is the equipment being sold for $995.

Some Troubling Reports

A few complaints of undisclosed lease agreements have inclined us to assign Zomaron a “B” rating in this category for the time being. If you suspect that Zomaron has misrepresented your pricing, you can double-check your contract with a third-party statement audit.

A Solid Choice, But Beware Leases

Zomaron rates as a reliable merchant account provider according to all available information. The company is showing a low complaint total across all websites, but the only available details about its contract terms do not suggest especially competitive pricing. Merchants are encouraged to inquire about all contract terms and compare them to top-rated credit card processors.