Mega M LLC Credit Card Processing Reviews & Complaints
Company Overview
Established in 2006, Mega M LLC, powered by First Data (now Fiserv), is a U.S. merchant account provider with over 100 independent agencies nationwide and a full-service in-house staff. The company also appears to operate a subsidiary or DBA called “Prime Payment Solutions.”
Traditional Merchant Accounts and Processing Solutions
Mega M LLC offers traditional merchant accounts alongside Cash Discount and Surcharge Programs available to a wide range of businesses including retail, restaurants, e-commerce, mail order, telephone order, petroleum, convenience stores, contractors, home-based businesses, supermarkets, hospitality, and lodging businesses, among others.
Electronic Payment Processing
In the modern business environment, electronic payment acceptance is essential. Mega M LLC facilitates the establishment of merchant accounts and provides updated credit card processing technology at competitive prices for various business setups like retail storefronts, restaurants, or kiosks. The company's PCI-approved payment networks ensure efficient authorization, settlement, and funding of customer transactions. Mega M LLC undertakes all required activities to process both credit and debit card transactions, providing comprehensive payment processing solutions.
Payment Types and Processing Technology
Mega M LLC supports a variety of payment types such as MasterCard™, PIN Based Debit Transactions, American Express (requires separate approval), Diners Club, Discover (requires separate approval), Loyalty Cards, EBT Food Stamps, ACH Payments & ACH Collection, Check Processing, Charity Processing, Recurring Billing, Voyager & Wright Express full acquiring and next day funding, Multi-Currency and Dynamic Currency Conversion, Pro Fleet, ATM Processing, JCB (requires separate approval), Union Pay, E-Wallets, Gift Cards, and more. The processing solutions encompass Next Day Funding, Payroll & Payroll Cards, Convenience Fee Cash Discount Program, Technology Fee Surcharge Program, various reporting options, and different billing and funding arrangements.
POS Solutions and Peripheral Support
Mega M LLC offers POS solutions including PC Legacy, Tablet Cloud-based, and Smart Technology Counter-Top Terminals and Pin Pads, turning any PC or Tablet into a payment-accepting device without interfering with other programs. These solutions support a wide range of peripherals, enabling businesses to accept all payment types like credit, debit, EBT, check processing, gift/loyalty, and more. The provided POS solutions are secure and adhere to the latest security and data file encryption standards.
Specific Industry Solutions
Mega M LLC further elaborates on tailored solutions for various industry sectors like retail, restaurants, e-commerce, hospitality, fine dining, cafe and restaurant, petroleum, supermarket, business on the go, ATM machines, merchant POS for secure transactions, and processing payments using smartphones or tablets, aiming to meet the distinct needs of different business environments. Each sector has a designated section on the website providing more detailed information regarding the specific solutions offered.
Location & Ownership
Mega M is located at 2376 60th Street, 3rd Floor Brooklyn, New York 11204. Mega M LLC is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California. The president and CEO of Mega M is Miron Gillyadoff.
| Pros: | Cons: |
|---|---|
| Supports multiple payment methods. | Higher-than-average processing costs. |
| Few customer complaints noted. | Three-year contract required. |
| Offers live customer support. | High early termination fees. |
| BBB accredited, A+ rating. | Potential aggressive telemarketing tactics. |
| Serves various business types. | Non-transparent fee structure. |
Mega M LLC Customer Reviews
Here's What Their Clients Say
| Total Online Complaints | <10 |
|---|---|
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
Few Merchant Complaints
Our search yielded only a few negative Mega M LLC reviews, found in the comment section of this review and on other consumer protection websites. Among these, two complaints seemed to lack credibility, presenting as personal attacks rather than substantive critiques. The valid criticisms focused on aggressive telemarketing tactics and questionable billing practices. Considering Mega M LLC’s size and duration in the market, the complaint rate is relatively low. However, it’s worth noting that some complaints might be redirected to Pivotal Payments or First Data (Fiserv), Mega M LLC’s partners. If you have an experience with Mega M LLC, please share your review in the comments section below to help others make informed decisions.
Mega M LLC Lawsuits
No outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints against Mega M LLC have been identified. Clients preferring non-litigious methods to address their concerns are encouraged to report them to the relevant supervisory organizations.
Mega M LLC Customer Support Options
Mega M LLC offers a phone support number and an appointment form on its website. While these support options are valuable, they don’t fully meet the expectations set for top customer service processors. Enhancing these options could further improve customer satisfaction and feedback.
Mega M LLC Customer Service Number
- (888) 634-2657 – Toll-Free Support
Other Support Options
- Support form
- Email support at [email protected]
Mega M LLC Online Ratings
Here's How They Rate Online
| BBB Reports | 0 |
|---|
Clean Complaint Record
Mega M has been accredited with the Better Business Bureau since January 2016 and currently maintains an “A+” rating. The company has been accredited by the BBB since 2016. The company has received 0 complaints in the past 36 months years.
An “A” Performance Overall
In addition to its clean complaint record, Mega M LLC also has not received any informal reviews to its BBB profile during that span. It should be noted that those reviews are not subject to verification. It is this website’s policy to award companies with 0 complaints an “A” rating. As such, we agree with the BBB’s rating.
Mega M LLC Fees, Rates & Costs
A Closer Look at The Contract
| Cancellation Penalties | Yes |
|---|---|
| Monthly & Annual Fees | Yes |
| Processing Rates | 1.00% - 4.99% |
| Equipment Leasing | Yes |
Contract Overview for Mega M LLC
The standard agreement for Mega M LLC, processed through Pivotal Payments, outlines a three-year term with subsequent one-year automatic renewals. This contract includes an annual PCI compliance fee of $149, a monthly minimum charge of $25, and an early termination fee—$495 for businesses with monthly transactions over $25,000 and $395 for those below this threshold. Furthermore, there is mention of a long-term, non-cancellable equipment lease agreement facilitated by First Data Global Leasing.
E-commerce Services Pricing Structure
Mega M LLC also offers virtual terminal and payment gateway services as part of its e-commerce solutions. Specific pricing details for these services are not provided directly on their website. However, potential clients should expect additional costs such as gateway fees, support fees, and batch fees, which are common to e-commerce transactions.
Feedback on Fees
A notable complaint found in the comments of a review highlighted an unexpected $99 PCI Compliance fee charged three times within a single year, significantly exceeding the average industry rate. Despite this, the scarcity of complaints might suggest a general customer satisfaction with Mega M LLC’s services and fee structure.
Comparative Cost Analysis
Considering the contract terms, including the significant early termination fee and the high annual PCI compliance fee, Mega M LLC’s offerings may not align with the most competitively priced merchant accounts available. Merchants are advised to thoroughly review terms and consider comparisons to ensure alignment with their financial and service expectations.
Mega M LLC Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Uses Independent Resellers | Yes |
|---|---|
| Telemarketing | Yes |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
A Mix of Approaches
Mega M LLC appears to utilize telemarketing and independent sales agents to market its services. The use of independent sales agents is generally linked to higher complaint volumes, but in the case of Mega M LLC, it does not appear to be a major issue. The company also advertises a “customer-driven in-house staff team.”
Potentially Aggressive Methods
The few Mega M LLC reviews we were able to locate did not mention any specific disreputable behavior by Mega M LLC agents, although we did find one complaint about an aggressive telemarketing campaign (“Their pitch in supposed to make us initially believe that they are already our current processor. Their service may be the best or the worst, I don’t know. But their tactics stink and they interrupt me and my business all day long.”) and another about general deceptive conduct.
No Misleading Tactics
To its credit, the company does not appear to engage in any misleading advertising in its official materials. The company’s low complaint total has qualified it for an “A” rating for this section. If you suspect that Mega M LLC is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Mega M LLC Review Summary
Our Final Thoughts
By our standards, Mega M LLC rates as an above-average credit card processing provider. The company appears to offer average contract terms through Pivotal Payments and to utilize standard hiring practices, but the overall lack of valid complaints seems to suggest that Mega M LLC is not a ripoff or scam operation. Readers are still advised to carefully examine the terms of any contract they are given and compare costs to those of top-rated providers.
If you found this article helpful, please share it!
Thomas Macksoud
I have had MEGA M credit card processing for over 2 years now and have had several issues with them overcharging and padding my monthly charges. in the latest issued statement I received a charge of $99 for PCI Annual Fee which was placed on my statement for the 3rd time in one year.
I caution you to do business with a company so dishonest.
VERY BAD BUSINESS.
STAY AWAY FROM MEGA M!!!
Jack
I didn’t make ani transaction for 2month,and they charge mi $89.95 2 times. Mega M- still money
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