Mega M LLC Credit Card Processing 2023: Reviews & Complaints
Established in 2006, Mega M LLC, powered by First Data (now Fiserv), is a U.S. merchant account provider with over 100 independent agencies nationwide and a full-service in-house staff. The company also appears to operate a subsidiary or DBA called “Prime Payment Solutions.”
Before we dive in, here’s a short summary of what we’ll cover:
- Mega M LLC’s various payment processing services.
- The company has received few complaints.
- The Mega M LLC contract is somewhat pricier than the best in the industry and includes some potentially costly fees.
Traditional Merchant Accounts and Processing Solutions
Mega M LLC offers traditional merchant accounts alongside Cash Discount and Surcharge Programs available to a wide range of businesses including retail, restaurants, e-commerce, mail order, telephone order, petroleum, convenience stores, contractors, home-based businesses, supermarkets, hospitality, and lodging businesses, among others.
Electronic Payment Processing
In the modern business environment, electronic payment acceptance is essential. Mega M LLC facilitates the establishment of merchant accounts and provides updated credit card processing technology at competitive prices for various business setups like retail storefronts, restaurants, or kiosks. The company’s PCI-approved payment networks ensure efficient authorization, settlement, and funding of customer transactions. Mega M LLC undertakes all required activities to process both credit and debit card transactions, providing comprehensive payment processing solutions.
Payment Types and Processing Technology
Mega M LLC supports a variety of payment types such as MasterCard™, PIN Based Debit Transactions, American Express (requires separate approval), Diners Club, Discover (requires separate approval), Loyalty Cards, EBT Food Stamps, ACH Payments & ACH Collection, Check Processing, Charity Processing, Recurring Billing, Voyager & Wright Express full acquiring and next day funding, Multi-Currency and Dynamic Currency Conversion, Pro Fleet, ATM Processing, JCB (requires separate approval), Union Pay, E-Wallets, Gift Cards, and more. The processing solutions encompass Next Day Funding, Payroll & Payroll Cards, Convenience Fee Cash Discount Program, Technology Fee Surcharge Program, various reporting options, and different billing and funding arrangements.
POS Solutions and Peripheral Support
Mega M LLC offers POS solutions including PC Legacy, Tablet Cloud-based, and Smart Technology Counter-Top Terminals and Pin Pads, turning any PC or Tablet into a payment-accepting device without interfering with other programs. These solutions support a wide range of peripherals, enabling businesses to accept all payment types like credit, debit, EBT, check processing, gift/loyalty, and more. The provided POS solutions are secure and adhere to the latest security and data file encryption standards.
Specific Industry Solutions
Mega M LLC further elaborates on tailored solutions for various industry sectors like retail, restaurants, e-commerce, hospitality, fine dining, cafe and restaurant, petroleum, supermarket, business on the go, ATM machines, merchant POS for secure transactions, and processing payments using smartphones or tablets, aiming to meet the distinct needs of different business environments. Each sector has a designated section on the website providing more detailed information regarding the specific solutions offered.
Location & Ownership
Mega M is located at 2376 60th Street, 3rd Floor Brooklyn, New York 11204. Mega M LLC is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California. The president and CEO of Mega M is Miron Gillyadoff.
Table of Contents
- Costs & Contract: Offers a three-year contract through with…
- Complaints & Service: Has received fewer than…
- BBB Rating: Has an “A+” and has received 0 complaints in…
- Sales & Marketing: Appears to hire independent sales representatives and has…
Mega M LLC Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Few Merchant Complaints
We were able to locate a handful of negative Mega M LLC reviews in the comment section of this review and on other consumer protection websites. Two of these Mega M LLC complaints appeared to be illegitimate, as they were poorly worded personal attacks on employees who may or may not still be with Mega M LLC. The other complaints we found mentioned aggressive telemarketing and improper billing practices. Overall, this is a very low complaint rate for the company’s apparent size and time in business, but it is possible that many complaints about Mega M LLC get funneled to either Pivotal Payments or First Data (Fiserv).
If you have your own Mega M LLC review to make, please do so in the comments below.
Mega M LLC Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Mega M. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Mega M LLC Customer Support Options
Mega M LLC offers a phone support number on its website as well as an appointment form, but its customer support options appear to fall short of what we demand of top customer service processors.
Mega M LLC Customer Service Number
- (888) 634-2657 – Toll-Free Support
Other Support Options
- Support form
- Customer service email address at [email protected]
Mega M LLC Online Ratings
Here's How They Rate Online
Online Ratings Summary
Clean Complaint Record
Mega M has been accredited with the Better Business Bureau since January 2016 and currently maintains an “A+” rating. The company has been accredited by the BBB since 2016. The company has received 0 complaints in the past 36 months years.
An “A” Performance Overall
In addition to its clean complaint record, Mega M LLC also has not received any informal reviews to its BBB profile during that span. It should be noted that those reviews are not subject to verification. It is this website’s policy to award companies with 0 complaints an “A” rating. As such, we agree with the BBB’s rating.
Mega M LLC Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||1.00% - 4.99%|
The standard Mega M LLC contract is a three-year agreement through Pivotal Payments with automatic renewal for one-year terms, an annual PCI compliance fee of $149, a monthly minimum fee of $25, and an early termination fee of either $495 for businesses processing over $25,000 per month or $395 for businesses processing less than $25,000 per month. The contract also includes a long-term, non-cancellable equipment lease agreement through First Data Global Leasing.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Mega M LLC also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
We also located one complaint in the comment section of this review that described a $99 PCI Compliance fee that was charged three times in one year, which is much higher than the industry average. This complaint appears to be an outlier, though, and the overall absence of complaints about Mega M LLC seems to indicate that most of the company’s clients are satisfied with their contract terms.
The company’s grade has been lowered to a “C” due to its three-year term with a high early termination fee and a very high PCI compliance fee. Mega M LLC’s contract terms are far from competitive with the cheapest merchant accounts.
Mega M LLC Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
A Mix of Approaches
Mega M LLC appears to utilize telemarketing and independent sales agents to market its services. The use of independent sales agents is generally linked to higher complaint volumes, but in the case of Mega M LLC, it does not appear to be a major issue. The company also advertises a “customer-driven in-house staff team.”
Potentially Aggressive Methods
The few Mega M LLC reviews we were able to locate did not mention any specific disreputable behavior by Mega M LLC agents, although we did find one complaint about an aggressive telemarketing campaign (“Their pitch in supposed to make us initially believe that they are already our current processor. Their service may be the best or the worst, I don’t know. But their tactics stink and they interrupt me and my business all day long.”) and another about general deceptive conduct.
No Misleading Tactics
To its credit, the company does not appear to engage in any misleading advertising in its official materials. The company’s low complaint total has qualified it for an “A” rating for this section. If you suspect that Mega M LLC is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
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