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UPDATE 1/9/2019: The Menexis website is currently inactive, and it appears that Menexis is no longer an operational business. If you have any information about Menexis’s status, including any rebrandings or mergers, please share that information in the comment section below this review.
Menexis (menexis.com) is a North Hollywood, California-based company that primarily provides ACH/check processing services and is a reseller/distributor of First Data merchant accounts. Founded in 2004, the company is headquartered at 6400 Laurel Canyon Blvd, Suite 200, North Hollywood, California 91606 and does not list an acquiring bank on its website. James Freeman is listed as the owner of Menexis.
Menexis Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We are currently unable to locate any Menexis negative reviews that accuse the company of being a scam or a ripoff. The only public review posted about Menexis appears to be found in the comment section of this review, and the merchant in this instance expresses difficulty reaching a Menexis representative. This appears to be an isolated incident and has not lowered the company’s rating in this section by any significant amount. The Menexis website lists a dedicated phone number on its “Contact Us” page, but it’s unclear at this time whether this line is serviced by Menexis or by First Data.
Menexis Online Ratings
Here's How They Rate Online
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
As of this update, the Better Business Bureau is showing no rating for Menexis, possibly due to the BBB‘s ongoing review of greater Los Angeles-area businesses. The company formerly had an “A+” rating with the BBB based on zero complaints in the previous three years. Menexis has also not received any informal reviews on its BBB profile, but it should be noted that these reviews are not subject to verification by the BBB. Given the previous rating awarded to Menexis and the absence of any evidence that the company’s service has declined in quality, we have adjusted the BBB’s rating back to an “A+.”
Menexis Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
The owner of Menexis stated in an email to us that the company offers Interchange-plus pricing, although it seems that the company’s markup may vary depending on a merchant’s business type or the transaction type (card present vs. card not present). We do not have any information at this time regarding a possible early termination fee or PCI Compliance fee enforced by the company, but Menexis’s use of First Data as its processor suggests that these fees may potentially appear in merchant contracts. As of this update, there are no complaints online regarding the company’s rates and fees, indicating that most of its clients are satisfied with the service they receive. If you have any specific knowledge of the standard Menexis contract terms, please leave that information in the comment section of this review.
Menexis Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
Menexis appears to utilize telemarketing and a team of sales agents to market its services. Although this combination of sales tactics can sometimes result in a higher-than-average complaint rate for a company, there are no Menexis reviews online that mention problems with the company’s sales team. Our initial analysis of the company’s advertising materials led us to question whether certain information was being withheld or deceptively presented, but an email exchange with the owner of Menexis clarified these issues. The “Rates and Fees” page on the Menexis website lists a breakdown of the company’s transaction rates, and it does not appear that the figures on this page are inaccurate or selectively disclosed. According to all available evidence, the company does not engage in unethical marketing strategies at this time.
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