Menusifu Overview

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Conventional and Tablet POS Solutions

Founded in 2013, Menusifu (menusifu.com) is a cloud-based point-of-sale product intended for restaurants and bars. Menusifu offers traditional POS systems as well as tablet-based systems that are compatible with Windows, Android, and iOS operating systems. The company is partnered with TSYS, First Data, and WorldPay for its payment processing services, and it claims to be “the market leader in the Asian-American restaurant community optimizing restaurants in all 50 states.”

Menusifu Location and Ownership

Menusifu is headquartered at 339 5th Ave Ste 500, Manhattan, New York 10016. William Wang is the CEO of Menusifu.

Menusifu Review Table of Contents

  • Costs & Contract: Menusifu offers variable pricing terms depending on each merchant’s business type and equipment needs.
  • Complaints & Service: Menusifu has received fewer than 10 public complaints.
  • BBB Rating: Menusifu currently has a “C+” rating with the Better Business Bureau and has received one complaint in the last three years.
  • Sales & Marketing: Menusifu hires independent sales agents and has received a few complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Menusifu

Menusifu Statement Analyzer

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Products & Services Offered

  • Real-time inventory management
  • Order tracking
  • Staff analytics
  • Sales reporting
  • Time clock management

Types of Businesses Served

  • Restaurant
  • Quick service

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Menusifu Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-In Rate 1.00% - 4.99%
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Menusifu POS Pricing

There is no publicly available information about the standard Menusifu merchant account contract. The company is partnered with First Data for most of its payment processing services, so its contract terms are likely to resemble those offered by First Data. The basic First Data contract is a three-year agreement that may include an early termination fee of up to $495. Menusifu may be able to offer custom per-transaction rates for different restaurant types.

No Red Flags

We are able to locate a few Menusifu complaints that describe excessive fees or unreasonable pricing, but these complaints do not list specific costs. To minimize credit card processing costs, merchants should first secure a merchant account from a restaurant-friendly merchant account provider and then inquire as to whether Menusifu can offer a custom integration for that provider.

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Response from Menusifu

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Menusifu Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A

Low-to-Moderate Complaint Volume

We are currently able to locate a handful of negative Menusifu reviews, none of which describe the company as a scam or ripoff. Common themes among complainants include higher-than-quoted rates, poor customer service, and technical issues with the product. These complaints are generally vague in nature and do not appear to point to any specific shortcoming with the product.

Menusifu Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Menusifu. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Menusifu Customer Support Options

Menusifu offers a general-purpose contact form and phone number, but it does not provide any dedicated customer support information. This level of support does not meet our expectations of the top-rated payment processors for customer service.

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Response from Menusifu

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Menusifu BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 1
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Under 10 Complaints

Menusifu is not accredited with the Better Business Bureau, and its profile is showing a “C+” rating. The company has received one complaint in the past three years, and this complaint was related to billing or collection. Menusifu did not respond to this complaint at all, which is the primary factor lowering its BBB rating.

What Merchants Say

The BBB provides the details of the complaint, which describes difficulty cancelling service.

Our business location closed at 1/*/2019. We called the menusifu customer service to cancel our online ordering monthly service and monthly charge. But they keep charging us money automatically from our bank account. We call in again in February and they said the person in charge of online ordering are not available, we try to call many times afterward. Finally, we get in touch with a person’s name Sissi, she said there has no way to refund us the overcharge for the last few months, but will help us to cancel it. But in April, we still being charged money. We demand to cancel it and give us a refund for the last 4 months.

Merchants who are in this situation may benefit from taking the necessary steps to cancel their merchant account without paying a fee.

A “B” Performance Overall

In light of the company’s low complaint total, we have adjusted the BBB’s rating to a “B”.

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Response from Menusifu

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Menusifu Features

Menusifu offers multiple features optimized for all restaurant operations:

  • Front of house – Layout and menu customization, photo menus, custom promotions, and all-you-can-eat support
  • Back of house – Tablet kitchen displays, online ordering, real-time kitchen syncing, and multi-language support including English, Chinese, Spanish, and Korean
  • Management – Inventory tracking, labor and sales reporting, customer database, and smart recommendations/li>
  • Mobile ordering – QR code ordering, social integration, queue management, and personalized menus

No Deceptive Advertising

Like most other POS providers, Menusifu markets itself primarily through an in-house sales staff, a referral program, and resellers. The company has received at least one complaint related to unexpected costs, but does not publicly list any promotions or rate quotes that we consider to be deceptive. If you suspect that Menusifu has misrepresented your rates and fees, we recommend seeking a third-party statement audit to find and eliminate billing errors.

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Response from Menusifu

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Menusifu Logo

Our Opinion of Menusifu

A Solid Point-of-Sale System

Menusifu rates as a reliable point-of-sale system for restaurants at this time. The company’s products do not appear to include cutting-edge software, hardware, or pricing, but its support for multiple languages might make it a good fit for merchants who do not speak strong English. Merchants will need to scrutinize the terms of their agreement through Menusifu and compare with top iPad POS options in order to obtain the best deal.

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Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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