Menusifu Credit Card Processing Reviews & Complaints

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Company Overview

Founded in 2013, Menusifu is a cloud-based point-of-sale product intended for restaurants and bars. Menusifu offers traditional POS systems as well as tablet-based systems that are compatible with Windows, Android, and iOS operating systems. The company is partnered with TSYS, First Data (now Fiserv), and WorldPay for its payment processing services, and it claims to be “the market leader in the Asian-American restaurant community optimizing restaurants in all 50 states.”

Menusifu Point of Sale

Menusifu's primary product is a POS system for restaurants. They also offer online ordering software.

Integrated Payment Processing

One of the key features of Menusifu is its integrated payment processing. The system accepts all major credit and debit cards, as well as mobile payment solutions like Apple Pay and Google Pay. This allows businesses to offer their customers a seamless and convenient payment experience.

Order Management

Menusifu's POS system offers robust order management capabilities. It enables businesses to manage dine-in, takeout, and delivery orders from a single platform. The system also supports tableside ordering, which allows servers to enter orders directly into the system using mobile devices.

Inventory and Ingredient Tracking

The Menusifu platform comes equipped with an inventory and ingredient tracking feature that helps businesses monitor their stock levels and ensure they have the necessary ingredients on hand. This feature can help reduce waste and improve overall efficiency.

Real-Time Reporting and Analytics

Menusifu provides businesses with real-time reporting and analytics tools that can help them make data-driven decisions. The system allows users to access reports on sales, employee performance, and customer demographics, providing valuable insights into their operations.

Customer Relationship Management

The Menusifu POS system also includes customer relationship management (CRM) features. Businesses can use this tool to track customer preferences, spending habits, and visit frequency. This data can be used to create personalized marketing campaigns and improve customer retention.

Menusifu point of sale
Menusifu offers a proprietary point-of-sale system for restaurants

Menusifu Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A
Recent Lawsuits No

User Reviews of Menusifu

Our research reveals a limited number of negative Menusifu reviews, but none label the company as a scam or ripoff. Key complaints include higher rates than initially quoted, unsatisfactory customer service, and technical issues with the software. However, these Menusifu reviews are generally non-specific and don’t highlight explicit deficiencies in the product. We welcome any personal Menusifu reviews you might have; please feel free to share them in the comments section below.

Lawsuits for Menusifu

No current class-action lawsuits or Federal Trade Commission (FTC) complaints have been found against Menusifu. Clients seeking non-litigious solutions to their grievances with Menusifu are encouraged to consider reporting to relevant oversight bodies.

Menusifu Customer Support Assessment

Menusifu provides a general-purpose contact form and a phone number for inquiries. However, there is no information available about dedicated customer support, which falls short compared to leading payment processors known for exceptional customer service.

Contact Information for Menusifu Customer Service

  • (212) 966-5888 – General Customer Service

Additional Support Channels

Menusifu’s current customer support offerings do not align with industry standards set by top-rated customer service providers in the payment processing sector.

Menusifu Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 1

No Complaints

Menusifu is not accredited with the Better Business Bureau, and its profile is showing an “C+” rating. The company has received 1 complaint in the past 3 years.

What Merchants Say

There are currently no informal reviews on the company’s profile. A previous complaint described deceptive costs of equipment:

Aug **, After fews week negotiation about Ipad license price(we want to purchase 20x ipad pos license and 1x ipad pos runner license), we final had agreement ($450 each and $400 for runner version, Total $9400) and we signed contract in email. (i have a copy. Offer/Acceptance). and only about 4 hours later, sales agent came back(Text message) to me said, her higher management level was not happy about the price. they want $500 each for ipad license and $400 for runner, Total $10,400. about One thousand Dollar more. After we signed the agreement, they told me if i am not happy, i dont need buy from them.

MerchaClientsnts who are in this situation may benefit from taking the necessary steps to cancel their merchant account without paying a fee.

A “B” Performance Overall

In light of the company’s low complaint total, we have adjusted the BBB’s rating to a “B”.

Menusifu Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Variable
Monthly & Annual Fees Variable
Processing Rates 1.00% - 4.99%
Equipment Leasing Yes

Menusifu POS Pricing

Specifics regarding the standard Menusifu contract are not made public. The company collaborates with First Data (now Fiserv) for a majority of its payment processing services, suggesting that Menusifu’s contract conditions may align with First Data (Fiserv), typically characterized by a three-year term and possibly incorporating an early termination fee up to $495. Menusifu might also provide customized transaction rates tailored to the needs of different restaurant categories. Restaurants are encouraged to compare Menusifu’s offerings with other top merchant services to identify the best solutions for their needs.

No Red Flags

Although there are a limited number of Menusifu customer complaints mentioning high fees or perceived unfair pricing, specific details about the costs are rarely provided. To effectively manage credit card processing expenses, restaurants should consider partnering with a merchant account provider that caters to the restaurant industry, and subsequently discuss the possibility of Menusifu facilitating a custom integration with such an account.

Menusifu Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Menusifu Features

Menusifu offers multiple features optimized for all restaurant operations:

  • Front of house – Layout and menu customization, photo menus, custom promotions, and all-you-can-eat support
  • Back of house – Tablet kitchen displays, online ordering, real-time kitchen syncing, and multi-language support including English, Chinese, Spanish, and Korean
  • Management – Inventory tracking, labor and sales reporting, customer database, and smart recommendations
  • Mobile ordering – QR code ordering, social integration, queue management, and personalized menus

No Deceptive Advertising

Like most other POS providers, Menusifu markets itself primarily through an in-house sales staff, a referral program, and resellers. There is at least one Menusifu complaint related to unexpected costs, but the company does not publicly list any promotions or rate quotes that we consider to be deceptive. If you suspect that Menusifu has misrepresented your rates and fees, we recommend seeking a third-party statement audit to find and eliminate billing errors.

Our Menusifu Review Summary

Our Final Thoughts

Menusifu is currently viewed as a dependable point-of-sale (POS) system for restaurants, specializing in credit card processing. While the company’s offerings may not feature the most advanced software, hardware, or competitive pricing structures in the market, its support for multiple languages stands out as a significant advantage. This multilingual capability could be particularly beneficial for restaurants operated by staff who primarily speak languages other than English, enhancing user experience and operational efficiency.

Restaurant owners considering Menusifu should thoroughly evaluate the terms of their contracts with the company. It is crucial to delve into the details of these agreements to ensure they meet specific business needs without unforeseen costs or restrictions. Additionally, comparing Menusifu’s services and pricing with those provided by the top iPad POS systems and the best-rated merchant services providers for restaurants is advisable. Doing so will help business owners secure the most advantageous deal, balancing cost, functionality, and support to best suit their operational requirements.

Location & Ownership

Menusifu is headquartered at 349 5th Ave Fl 3, New York, NY 10016. William Wang is the founder and Yu Li is CEO of Menusifu.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Menusifu Treat You?

1 User Reviews

  • Hao Li

    The overall team is like a low-level alliance of scammers. After paying and signing the contract, there is no basic communication. The website is built in a mess, and repeated communication has not changed. The sales team is full of scammers. Because they have not received basic services, they apply for return. , The sales staff did not reply at all, and after repeated questioning, they did not reply, so just shut down the website. . . . . . This is simply scum

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