Menusifu Credit Card Processing 2023: Reviews & Complaints
(212) 966-5888 Company Overview
Founded in 2013, Menusifu is a cloud-based point-of-sale product intended for restaurants and bars. Menusifu offers traditional POS systems as well as tablet-based systems that are compatible with Windows, Android, and iOS operating systems. The company is partnered with TSYS, First Data (now Fiserv), and WorldPay for its payment processing services, and it claims to be “the market leader in the Asian-American restaurant community optimizing restaurants in all 50 states.”
Menusifu Point of Sale
Menusifu’s primary product is a POS system for restaurants. They also offer online ordering software.
Integrated Payment Processing
One of the key features of Menusifu is its integrated payment processing. The system accepts all major credit and debit cards, as well as mobile payment solutions like Apple Pay and Google Pay. This allows businesses to offer their customers a seamless and convenient payment experience.
Order Management
Menusifu’s POS system offers robust order management capabilities. It enables businesses to manage dine-in, takeout, and delivery orders from a single platform. The system also supports tableside ordering, which allows servers to enter orders directly into the system using mobile devices.
Inventory and Ingredient Tracking
The Menusifu platform comes equipped with an inventory and ingredient tracking feature that helps businesses monitor their stock levels and ensure they have the necessary ingredients on hand. This feature can help reduce waste and improve overall efficiency.
Real-Time Reporting and Analytics
Menusifu provides businesses with real-time reporting and analytics tools that can help them make data-driven decisions. The system allows users to access reports on sales, employee performance, and customer demographics, providing valuable insights into their operations.
Customer Relationship Management
The Menusifu POS system also includes customer relationship management (CRM) features. Businesses can use this tool to track customer preferences, spending habits, and visit frequency. This data can be used to create personalized marketing campaigns and improve customer retention.
Location & Ownership
Menusifu is headquartered at 349 5th Ave Fl 3, New York, NY 10016. William Wang is the founder and Yu Li is CEO of Menusifu.
Table of Contents
- Costs & Contract: Offers variable pricing terms depending on…
- Complaints & Service: Complaints number fewer than 10 on…
- BBB Rating: Currently has a “C+” rating with the Better Business Bureau and has received…
- Sales & Marketing: Hires independent sales agents and has received a few complaints about…
Menusifu offers a proprietary point-of-sale system for restaurants
Menusifu Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | No |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
Low-to-Moderate Complaint Volume
We are currently able to locate a handful of negative Menusifu reviews, none of which describe the company as a scam or ripoff. Common themes among complainants include higher-than-quoted rates, poor customer service, and technical issues with the product. These Menusifu reviews are generally vague in nature and do not appear to point to any specific shortcoming with the product. If you have your own Menusifu review to make, please do so in the comment section below.
Menusifu Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Menusifu. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Menusifu Customer Support Options
Menusifu offers a general-purpose contact form and phone number, but it does not provide any dedicated customer support information.
Menusifu Customer Service Number
- (212) 966-5888 – General Customer Service
Other Support Options
- Contact form
- Email support address at [email protected]
This level of support does not meet our expectations of the top-rated payment processors for customer service.
Menusifu Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| BBB Reports | 1 |
No Complaints
Menusifu is not accredited with the Better Business Bureau, and its profile is showing an “C+” rating. The company has received 1 complaint in the past 3 years.
What Merchants Say
There are currently no informal reviews on the company’s profile. A previous complaint described deceptive costs of equipment:
Aug **, After fews week negotiation about Ipad license price(we want to purchase 20x ipad pos license and 1x ipad pos runner license), we final had agreement ($450 each and $400 for runner version, Total $9400) and we signed contract in email. (i have a copy. Offer/Acceptance). and only about 4 hours later, sales agent came back(Text message) to me said, her higher management level was not happy about the price. they want $500 each for ipad license and $400 for runner, Total $10,400. about One thousand Dollar more. After we signed the agreement, they told me if i am not happy, i dont need buy from them.
MerchaClientsnts who are in this situation may benefit from taking the necessary steps to cancel their merchant account without paying a fee.
A “B” Performance Overall
In light of the company’s low complaint total, we have adjusted the BBB’s rating to a “B”.
Menusifu Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | Variable |
| Monthly & Annual Fees | Variable |
| Processing Rates | 1.00% - 4.99% |
| Equipment Leasing | Yes |
Menusifu POS Pricing
There is no publicly available information about the standard Menusifu contract. The company is partnered with First Data (Fiserv) for most of its payment processing services, so its contract terms are likely to resemble those offered by First Data (Fiserv). The basic First Data (Fiserv) contract is a three-year agreement that may include an early termination fee of up to $495. Menusifu may be able to offer custom per-transaction rates for different restaurant types. Compare Menusifu to the best merchant services providers for restaurants.
No Red Flags
We are able to locate a few Menusifu complaints that describe excessive fees or unreasonable pricing, but these complaints do not list specific costs. To minimize credit card processing costs, businesses should first secure a merchant account from a restaurant-friendly merchant account provider and then inquire as to whether Menusifu can offer a custom integration for that provider.
Menusifu Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | Yes |
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Menusifu Features
Menusifu offers multiple features optimized for all restaurant operations:
- Front of house – Layout and menu customization, photo menus, custom promotions, and all-you-can-eat support
- Back of house – Tablet kitchen displays, online ordering, real-time kitchen syncing, and multi-language support including English, Chinese, Spanish, and Korean
- Management – Inventory tracking, labor and sales reporting, customer database, and smart recommendations
- Mobile ordering – QR code ordering, social integration, queue management, and personalized menus
No Deceptive Advertising
Like most other POS providers, Menusifu markets itself primarily through an in-house sales staff, a referral program, and resellers. There is at least one Menusifu complaint related to unexpected costs, but the company does not publicly list any promotions or rate quotes that we consider to be deceptive. If you suspect that Menusifu has misrepresented your rates and fees, we recommend seeking a third-party statement audit to find and eliminate billing errors.
Our Menusifu Review Summary
Our Final Thoughts
Menusifu rates as a reliable point-of-sale credit card processing system for restaurants at this time. The company’s products do not appear to include cutting-edge software, hardware, or pricing, but its support for multiple languages might make it a good fit for businesses that speak a language other than English. Business owners will need to scrutinize the terms of their agreement through Menusifu and compare with top iPad POS options and best merchant services providers for restaurants in order to obtain the best deal.
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Hao Li
The overall team is like a low-level alliance of scammers. After paying and signing the contract, there is no basic communication. The website is built in a mess, and repeated communication has not changed. The sales team is full of scammers. Because they have not received basic services, they apply for return. , The sales staff did not reply at all, and after repeated questioning, they did not reply, so just shut down the website. . . . . . This is simply scum