MenuSifu Overview

MenuSifu May Have Overcharged You

If you accepted credit cards through MenuSifu or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Conventional and Tablet POS Solutions

Founded in 2013, MenuSifu is a cloud-baed point-of-sale product intended for restaurants and bars. MenuSifu offers traditional POS systems as well as tablet-based systems that are compatible with Windows, Android, and iOS operating systems. MenuSifu’s POS solution provides restaurant merchants with inventory management, mobile access, reporting, online ordering, table management, and other tools. The company is partnered with TSYS, First Data, and WorldPay for its payment processing services, and it claims to be “the market leader in the Asian-American restaurant community optimizing restaurants in all 50 states.”

MenuSifu Location and Ownership

MenuSifuis headquartered at 339 5th Ave Ste 500, Manhattan, New York. The company also has another office in downtown Manhattan as well as offices in Queens, NY, Los Angeles, CA, San Fransisco, CA, Houston, TX, and Atlanta, GA. William Wang is the CEO of MenuSifu.

MenuSifuReview Table of Contents

  • Costs & Contract: MenuSifu offers month-to-month or annual plans with variable pricing terms depending on each merchant’s business type and equipment needs.
  • Complaints & Service: MenuSifu has received fewer than 10 public complaints.
  • BBB Rating: MenuSifu currently has a “C” rating with the Better Business Bureau and has received one complaint in the last three years.
  • Sales & Marketing: MenuSifu hires independent sales agents and has received a few complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With MenuSifu
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Products & Services Offered

  • Real-time inventory management
  • Order tracking
  • Staff analytics
  • Sales reporting
  • Time clock management

Types of Businesses Served

  • Restaurant
  • Quick service

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MenuSifu Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-In Rate 1.00% - 4.99%
Early Termination Fee Remainder of Subscription Fee
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

MenuSifu POS Pricing

The MenuSifu master services agreement and standard order terms and conditions are available on the company’s website. However, there is limited information on the company’s pricing within those respective documents. The company is partnered with First Data for most of its payment processing services, so its contract terms are likely to resemble those offered by First Data. Under a typical First Data contract merchants who process up to $50,000 each month will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Merchants whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19.

While the basic First Data contract includes a three-year agreement that may include an early termination fee of up to $495, the MenuSifu master services agreement conveys that the company does not lock merchants into a long term agreement or charge that fee. Instead, MenuSifu allows merchants to choose between an annual or month-to-month subscription. Each plan automatically renews at the end of its term. However, a merchant can terminate their annual or monthly plan with 30 days of written notice preceding the end of their term. However, termination of any agreement requires that a merchant pay the remaining balance of their plan. The price of an annual or monthly plan with MenuSifu is not disclosed on the company’s website.

No Red Flags

We are able to locate a few MenuSifu complaints that describe excessive fees or unreasonable pricing, but these complaints do not list specific costs. To minimize credit card processing costs, merchants should first secure a merchant account from a restaurant-friendly merchant account provider and then inquire as to whether MenuSifu can offer a custom integration for that provider.

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Response from MenuSifu

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MenuSifu Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A

Low-to-Moderate Complaint Volume

We are currently able to locate a handful of negative MenuSifu reviews, none of which describe the company as a scam or ripoff. Common themes among complainants include higher-than-quoted rates, poor customer service, and technical issues with the product. These complaints are generally vague in nature and do not appear to point to any specific shortcomings with the product.

MenuSifu Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Menusifu. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

MenuSifu Customer Support Options

MenuSifu offers a general-purpose contact form and phone number, but it does not provide any dedicated customer support information. This level of support does not meet our expectations of the top-rated payment processors for customer service.

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Response from MenuSifu

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MenuSifu BBB Rating Summary

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 1
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Under 10 Complaints

Menusifu is not accredited with the Better Business Bureau, and its profile is showing a “C” rating. The company has received 2 complaints in the past 36 months. 1 complaint was related to a billing or collection issue and 1 complaint relates to a problem with a product or service. Menusifu did not respond to the billing or collection complaint at all but resolved the other.

A “B” Performance Overall

Although the company has a very low complaint total, its inattentiveness to 1 of just 2 complaints precludes MenuSifu from an “A” rating in this category. However, we have adjusted the BBB’s rating to a “B”.

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Response from MenuSifu

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

MenuSifuFeatures

MenuSifu offers multiple features optimized for all restaurant operations:

  • Front of house – Layout and menu customization, photo menus, custom promotions, and all-you-can-eat support
  • Back of house – Tablet kitchen displays, online ordering, real-time kitchen syncing, and multi-language support including English, Chinese, Spanish, and Korean
  • Management – Inventory tracking, labor and sales reporting, customer database, and smart recommendations/li>
  • Mobile ordering – QR code ordering, social integration, queue management, and personalized menus

No Deceptive Advertising

Like most other POS providers, MenuSifu markets itself primarily through an in-house sales staff, a referral program, and resellers. The company has received at least one complaint related to unexpected costs, but does not publicly list any promotions or rate quotes that we consider to be deceptive. If you suspect that MenuSifu has misrepresented your rates and fees, we recommend seeking a third-party statement audit to find and eliminate billing errors.

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Response from MenuSifu

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MenuSifu Marketing Example

Menusifu Logo

Our Opinion of MenuSifu

A Solid Point-of-Sale System

MenuSifu rates as a reliable point-of-sale system for restaurants at this time. The company’s products do not appear to include cutting-edge software, hardware, or pricing, but its support for multiple languages might make it a good fit for merchants who do not speak strong English. Merchants will need to scrutinize the terms of their agreement through Menusifu and compare with top iPad POS options in order to obtain the best deal.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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