UPDATED: 1/23/2019 – Merchant Express appears to have been completely absorbed into the TransFirst brand name and is no longer an active brand.
Established in 1998 and based in Nashua, New Hampshire, Merchant Express LLC (merchantexpress.com) is owned by TransFirst, a transaction processor based in Hauppauge, New York. Merchant Express, also known as Merchant Accounts Express, provides a variety of merchant services to most business types and sizes including store front, e-commerce and mail order/telephone order businesses. They also have agreements with Authorize.net and Transaction Central to provide payment gateways.
Merchant Express is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California with corporate headquarters located at 20 Trafalgar Square Suite 466 Nashua, New Hampshire 03063.
At the time of the last update of this review, Merchant Express has 13 complaints filed with the Better Business Bureau (BBB) which is up from 12 since the previous update. Of the total, seven are due to problems with products and services, four with billing and collection, and two with advertising or sales issues. The BBB is stating that it is no longer updating the local report and that inquiries should be sent to the Denver, Colorado-based BBB; however, no report could be located for Merchant Express on the Denver BBB website. Currently, theres is no rating for Merchant Express with the BBB but our previous review of the company showed an “A+” rating.
There are a handful other complaints on various complaint boards outside of the BBB. Most of the complaints report surprise over a cancellation fee of over $400, or other fees that merchants believed to be excessive. It also appears that Merchant Express is being confused with another company called “Merchants Express” (with an “s”) which is a money transfer service and has numerous complaints regarding Craigslist scams. There doesn’t appear to be and connection between these two companies.