Should You Choose Merchant Payment Services? Full Review Inside

PaymentPop Rating for Merchant Payment Services

Negative Feedback

There are no negative reviews published about Merchant Payment Services on the PaymentPop website.

Positive Feedback

Merchant Payment Services offered us competitive rates and no surprises on our monthly statements. The onboarding process was smooth, and anytime we’ve needed help, their team has been quick to respond. It’s been a cost effective and reliable solution for our business.

Merchant Payment Services BBB Rating

Merchant Payment Services currently has an “A+” rating with the Better Business Bureau and has been accredited since 2004. The company has received 0 complaints to its BBB profile in the past 3 years.

What Merchants Say

Merchant Payment Services has not received any informal reviews, although it should be noted that these reviews are not subject to authentication by the BBB. There was a previous review, which described an undisclosed annual fee and an early termination fee from Harbortouch:

To Whom It May Concern, We have tried to resolve this issue several times without success. It appears that there may be fraud/scam and/or misrepresentation involved. If this isn’t resolved or proven otherwise, we will contact the proper authorities, including the Federal Trade Commission. **** ******** Regional Sales Manager for Merchant Payment Services, contacted The Car Medic saying he/company he worked for represented the BBB. He provided us with a Statement Analysis by merchant Payment Services showing us that he/company could save us money by using their merchant account services. This analysis did NOT include any annual fee of $79. (The contract says “if applicable”, but never says that it did apply nor did this analysis reflect it). If you are now saying that this $79 applies to our contract prior to Aug 1, then the analysis was distorted and misled us into believing this “savings” he claimed that we were getting. Also, if this contract change applies, it begins in August for the upcoming year, Aug 1, 2017 through Aug 1, 2018, after our cancellation. Mr. Donohoo provided us with a Merchant Transaction Processing Agreement with Merchant Payment Services and Account Setup Form with Harbortouch. These were signed by **** ******, owner of The Car Medic, on 3/27/17. When **** ******* was contacted about finalized copies, he said these were the only copies of the agreement that we would receive. He also repeatedly stated that this was a month-to-month agreement with Harbortouch. We were anticipating that we were going out of business, so *********** and Merchant Payment Services were contacted, We were told that *********** required Merchant Account Cancellation Form be submitted and machine be returned. The cancellation form was submitted Aug 1, 2017 and the machine was received by *********** on Aug 14, 2017. A call was made to Harbortouch on Aug 2, 2017, spoke to ******* who verified that this was a month-to-month agreement and there were no termination fees. We are requesting that *********** stop their threats and requesting a payment of $1,145, which was never presented in writing as to how this amount was determined using our month-to-month contract. We were never notified in advance of the amount or when they were going to access the business bank account for this withdrawal resulting in a $25 fee on Aug 3, 2017, which you need to refund, incurred by us for insufficient funds. The only letter received from Harbortouch regarding cancellation just referenced returning the processing equipment with no mention of cancellation fees. We are requesting that Merchant Payment Services return $79 that was withdrawn on Aug 2, 2017 from our business account for an annual fee beginning in Aug 2017. When calling on Jul 14 to inform **** ******* about the cancellation procedures since he was our point of contact, we discovered he was no longer with the company, so calls were forwarded to *** ********. We were then told to go through Harbortouch for cancellation procedures. The Merchant Cancellation Form was signed on Aug 1, 2017, so there should not be any annual fee charge. We are requesting the BBB investigate what is going on with these agreements with these companies, request resolution to these charges/withdrawals and respond as to whether **** ******* with Merchant Payment Services misrepresented the fact that they were sponsored or supported by the BBB.

This merchant would likely have benefited from taking the steps to cancel a merchant account without paying a fee.

An “A” Performance Overall

Given Merchant Payment Services’ low complaint total and long period of time in business, we agree with the BBB’s grade.