A First Data Reseller
MersaTech, established in 2003, is a merchant account provider based in Centennial, Colorado. The company appears to resell the merchant services of First Data. The company also offers Clover and Aldelo as POS solutions.
MersaTech Headquarters and Leadership
MersaTech is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California, and Fifth Third Bank, and is headquartered at 9034 E Easter Pl, Ste 102, Centennial, Colorado. Mike Langfield is listed as the VP of sales at MersaTech.
MersaTech Review Table of Contents
- Costs & Contract: MersaTech appears to offer a multiyear contract through First Data that may or may not include an early termination fee.
- Complaints & Service: MersaTech has received fewer than 10 public complaints.
- BBB Rating: MersaTech has an “A+” rating with the Better Business Bureau and has received 0 complaints and 5 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2005.
- Sales & Marketing: MersaTech does not appear to hire independently contracted agents and has received a low number of complaints about its sales team.
- Rates & Fees: How Merchants Got The Best Rates With MersaTech
Types of Businesses Served
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MersaTech Rates, Fees, and Costs
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Monthly Minimum Fee||$20+|
|Early Termination Fee||Up to $495|
|PCI Compliance Fee||$140+|
|Equipment Lease Terms||48 Month (locked)|
MersaTech Contract Terms
There is very little specific information available about the standard MersaTech contract at this time. According to several merchant complaints, the company offers a multiyear agreement through First Data. A typical First Data contract includes a swiped rate of 2.69% plus $0.19 and a keyed in rate of 3.69% plus $0.19. Although MersaTech reserves the right to alter these rates as a reseller. According to customer reviews, the company’s pricing structure is met with approval.
We have found a comment by a company representative that asserts that MersaTech offers both Interchange-plus pricing and tiered pricing, but some complainants have reported effective rates higher than those advertised by MersaTech.
In addition to some variable of those rates, the contract includes a PCI Compliance fee/annual fee of over $140, monthly minimum fees over $20, and several other charges. It is unclear whether the company charges an early termination fee (ETF), but First Data contracts typically include an ETF of $495 upon cancellation.
Another aspect of a typical First Data contract to be cognizant of is its equipment lease terms. Many merchants also report non-cancellable, multi-year leases for point-of-sale equipment offered by First Data Global Leasing. The MersaTech website dedicates a huge portion of itself to payment terminals, offering over a dozen choices. However, the terms and conditions of their lease are not advertised as clearly. Generally speaking, First Data will enforce the contract terms set by a reseller which will likely include its expensive equipment lease terms and conditions.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, MersaTech also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Lacking Definitive Pricing Information
Overall, the company’s terms may be average for the industry or slightly better than average, but we do not have enough information at this time to draw a definitive conclusion. MersaTech’s pricing could well be very expensive, or they could potentially rival the cheapest merchant accounts. If you have any knowledge of the standard MersaTech contract terms, please leave that information in the comment section of this review.Are you happy with your MersaTech fees? Tell us about them before your go!
MersaTech Complaints & Customer Reviews
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We have located a handful of negative MersaTech reviews outside of the BBB, and a few of these allege that the company is a scam or a ripoff. Common themes among complainants include deceptive sales tactics, aggressive telemarketing, undisclosed rates and fees, and difficulty cancelling service. MersaTech representatives have responded to some of these complaints in generally professional tones, even though they were unable to resolve the merchants’ issues in some cases. This is a fairly low complaint volume for the company’s size and time in business.
We have not found any outstanding class-action lawsuits or FTC complaints filed against MersaTech. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
MersaTech Customer Support Options
The age of some of the MersaTech complaints makes them less of a concern, but the consistency of the issues cited by complainants is somewhat troubling. MersaTech offers phone and email contact information on its website, but it’s unclear as of this writing whether the company outsources some of its customer service to First Data. We have assigned the credit card processor an “A” in this section, but we do not consider it a top-rated provider for great customer service.
MersaTech BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
No BBB Complaints
MersaTech has been accredited with the Better Business Bureau since 2005 and currently boasts an “A+” rating with the BBB. The company is showing 0 complaints in the last 36 months. MersaTech also has five informal positive reviews posted to its profile, though it should be noted that these reviews are not subject to verification by the BBB.
What Merchants Say
The company has received 5 informal reviews in lieu of any complaints posted to its BBB profile. Unsurprisingly considering its low complaint total, each of the 5 reviews is positive. The most recent review describes customer service going above and beyond to ensure customer satisfaction:
5 star all day! I have used Mersatech fir several years at a high volume medical practice and have always been pleased. Mario has handled problems for me at night and in weekends. Can’t ask for more than that.
Excellent customer service is a hallmark of a top tier merchant account provider and should be an important consideration when choosing services.
An “A” Rating
In light of this information, we agree with the BBB’s overall rating. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Truth In Marketing & Advertising
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
MersaTech Sales Complaints
MersaTech appears to market its services through telemarketing and an in-person sales team. It is unclear at this time whether the company’s sales staff is fully employed or composed of independent contractors. We have located two older MersaTech complaints accusing the company’s sales team of nondisclosure of contract terms, misrepresentation of rates, and aggressive, persistent telemarketing tactics. The company’s telemarketing calls are cited by merchants as an especially severe issue. Due to the length of time the has elapsed since these reviews were posted, they will not factor too heavily into MersaTech’s rating.
No Deceptive Advertising
To its credit, MersaTech does not appear to engage in any deceptive advertising strategies in its official materials. That said, we always recommend that merchants consider a third-party statement audit to find and eliminate hidden fees.
MersaTech Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.