MersaTech Review: Fees, Comparisons, Complaints, & Lawsuits
(303) 268-5505 Company Overview
MersaTech, established in 2003, is a merchant account provider based in Centennial, Colorado. The company appears to resell the merchant services of First Data (now Fiserv). The company also offers Clover and Aldelo as POS solutions.
MersaTech Payment Processing
MersaTech processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, mobile payments, e-commerce solutions including payment gateways, and website development/hosting.
Location & Ownership
MersaTech is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California; Fifth Third Bank, N.A. Cincinnati, OH, USA; and Woodforest National Bank, The Woodlands Texas. It is headquartered at 9034 E Easter Pl, Ste 102, Centennial, Colorado 80112. (https://inboundrem.com) Mike Langfield is listed as the VP of sales at MersaTech.
Table of Contents
- Costs & Contract: Appears to offer a multiyear contract through…
- Complaints & Service: Complaints number fewer than…
- BBB Rating: Has an “A+” rating with the Better Business Bureau and has…
- Sales & Marketing: Does not appear to hire independently contracted agents and has…
MersaTech Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
Low Complaint Total
We have located a handful of negative MersaTech reviews outside of the BBB, and a few of these allege that the company is a scam or a ripoff. Common themes among MersaTech complaints include deceptive sales tactics, aggressive telemarketing, undisclosed rates and fees, and difficulty canceling service. MersaTech representatives have responded to some of these complaints in generally professional tones, even though they were unable to resolve the merchants’ issues in some cases. This is a fairly low complaint volume for the company’s size and time in business. If you have a MersaTech review to make, please do so in the comments below.
MersaTech Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against MersaTech. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
MersaTech Customer Support Options
The age of some of the MersaTech complaints makes them less of a concern, but the consistency of the issues cited by complainants is somewhat troubling. MersaTech offers phone and email contact information on its website, but it’s unclear as of this writing whether the company outsources some of its customer service to First Data (Fiserv). We have assigned the credit card processor an “A” in this section, but we do not consider it a top-rated provider for great customer service.
MersaTech Customer Service Options
- (866) 777-7409 – Toll-Free Support
- (303) 268-5505 – Main Office
Other Support Options
- Support form
- Customer service email address at [email protected]
MersaTech Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| BBB Reports | 0 |
No BBB Complaints
MersaTech has been accredited with the Better Business Bureau since 2005 and currently boasts an “A+” rating with the BBB. The company shows 0 complaints in the last 36 months. MersaTech also has no informal reviews posted to its profile, though it should be noted that these reviews are not subject to verification by the BBB.
What Merchants Say
The company currently has no informal reviews on its account either. It previously received 5 informal reviews, and each of the 5 reviews is positive. The most recent review described customer service going above and beyond to ensure customer satisfaction:
5 star all day! I have used Mersatech fir several years at a high volume medical practice and have always been pleased. Mario has handled problems for me at night and in weekends. Can’t ask for more than that.
Excellent customer service is a hallmark of a top-tier merchant account provider and should be an important consideration when choosing services.
An “A” Rating
In light of this information, we agree with the BBB’s overall rating. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
MersaTech Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | Yes |
| Monthly & Annual Fees | Yes |
| Processing Rates | Variable |
| Equipment Leasing | Yes |
MersaTech Contract Terms
There is very little specific information available about the standard MersaTech contract at this time. According to several client complaints, the company offers a multiyear agreement through First Data (now Fiserv). A typical First Data (Fiserv) contract includes a swiped rate of 2.69% plus $0.19 and a keyed in rate of 3.69% plus $0.19. Although MersaTech reserves the right to alter these rates as a reseller. According to customer reviews, the company’s pricing structure is met with approval. We have found a comment by a company representative that asserts that MersaTech offers both Interchange-plus pricing and tiered pricing, but some complainants have reported effective rates higher than those advertised by MersaTech.
In addition to some variable of those rates, the contract includes a PCI Compliance fee/annual fee of over $140, monthly minimum fees over $20, and several other charges. It is unclear whether the company charges an early termination fee (ETF), but First Data (Fiserv) contracts typically include an ETF of $495 upon cancellation.
Another aspect of a typical First Data (Fiserv) contract to be cognizant of is its equipment lease terms. Many merchants also report non-cancellable, multi-year leases for point-of-sale equipment offered by First Data Global Leasing. The MersaTech website dedicates a huge portion of itself to payment terminals, offering over a dozen choices. However, the terms and conditions of their lease are not advertised as clearly. Generally speaking, First Data (Fiserv) will enforce the contract terms set by a reseller which will likely include its expensive equipment lease terms and conditions.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, MersaTech also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Lacking Definitive Pricing Information
Overall, the company’s terms may be average for the industry or slightly better than average, but we do not have enough information at this time to draw a definitive conclusion. MersaTech’s pricing could well be very expensive, or they could potentially rival the cheapest merchant accounts. If you have any knowledge of the standard MersaTech contract terms, please leave that information in the comment section of this review.
We also encourage readers to check out our list of the providers of the best merchant accounts.
MersaTech Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | Yes |
| Telemarketing | Yes |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
MersaTech Sales Complaints
MersaTech appears to market its services through telemarketing and an in-person sales team. It is unclear at this time whether the company’s sales staff is fully employed or composed of independent contractors. We have located two older MersaTech reviews accusing the company’s sales team of nondisclosure of contract terms, misrepresentation of rates, and aggressive, persistent telemarketing tactics. The company’s telemarketing calls are cited by businesses as an especially severe issue. Due to the length of time the has elapsed since these reviews were posted, they will not factor too heavily into MersaTech’s rating. In general, this compares favorably to our list of best credit card processors.
No Deceptive Advertising
To its credit, MersaTech does not appear to engage in any deceptive advertising strategies in its official materials. That said, we always recommend that merchants consider a third-party statement audit to find and eliminate hidden fees.
Our MersaTech Review Summary
Our Final Thoughts
MersaTech rates as a better-than-average credit card processing provider according to our rating criteria. The payment processor is showing a low complaint rate for its size and time in business, but several older complaints suggest that the company may have improved its service only recently. MersaTech can improve its overall rating by continuing to reduce the number of complaints attributed to its telemarketing and sales tactics. Even when dealing with companies that rate highly by our standards, we urge business owners to carefully examine the terms of any contract they are given and to compare its pricing to the top overall providers.
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Stephen taylor
Best company I have every worked with. They do all my businesses credit card processing as well as create and host both my website and smartphone App.
Phillip CPO
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