MersaTech Reviews & Complaints

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Company Overview

MersaTech, established in 2003, is a merchant account provider based in Centennial, Colorado. The company appears to resell the merchant services of First Data (now Fiserv). The company also offers Clover and Aldelo as POS solutions.

MersaTech Payment Processing

MersaTech processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, mobile payments, e-commerce solutions including payment gateways, and website development/hosting.

MersaTech Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

We’ve identified a handful of negative MersaTech reviews outside of the BBB, and some of these raise concerns about the company’s integrity, labeling it as a scam or a ripoff. Common themes among these complaints include deceptive sales tactics, aggressive telemarketing, undisclosed rates and fees, and difficulties in canceling services. While MersaTech representatives have responded to some complaints professionally, there were instances where they couldn’t resolve the issues satisfactorily. Despite these challenges, the volume of complaints remains relatively low given the company’s size and time in business. Share your MersaTech review in the comments below.

MersaTech Lawsuits and Fines

No outstanding class-action lawsuits or FTC complaints have been found against MersaTech. Dissatisfied clients looking for non-litigious options against the company should consider reporting their concerns to relevant supervisory organizations.

MersaTech Customer Support Options

While the age of some MersaTech complaints may lessen concerns, the consistent issues raised by complainants remain somewhat troubling. MersaTech provides phone and email contact information on its website, but it’s currently unclear whether the company outsources some customer service functions to First Data (Fiserv). Despite our “A” rating in this section, MersaTech doesn’t meet our criteria to be considered a top-rated provider for great customer service.

MersaTech Customer Service Options

  • (866) 777-7409 – Toll-Free Support
  • (303) 268-5505 – Main Office

Other Support Options

MersaTech Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No BBB Complaints

MersaTech has been accredited with the Better Business Bureau since 2005 and currently boasts an “A+” rating with the BBB. The company shows 0 complaints in the last 36 months. MersaTech also has no informal reviews posted to its profile, though it should be noted that these reviews are not subject to verification by the BBB.

What Merchants Say

The company currently has no informal reviews on its account either. It previously received 5 informal reviews, and each of the 5 reviews is positive. The most recent review described customer service going above and beyond to ensure customer satisfaction:

5 star all day! I have used Mersatech fir several years at a high volume medical practice and have always been pleased. Mario has handled problems for me at night and in weekends. Can’t ask for more than that.

Excellent customer service is a hallmark of a top-tier merchant account provider and should be an important consideration when choosing services.

An “A” Rating

In light of this information, we agree with the BBB’s overall rating. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

MersaTech Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

MersaTech Contract Terms

Detailed information about MersaTech’s standard contract is sparse. While they offer multiyear agreements through First Data (now Fiserv), specifics are limited. Typical First Data (Fiserv) contracts include swiped rates of 2.69% plus $0.19 and keyed-in rates of 3.69% plus $0.19, but as a reseller, MersaTech may adjust these rates. Customer reviews suggest a mix of reactions to MersaTech’s pricing structure, with some reporting higher than expected effective rates. Representatives have mentioned both Interchange-plus and tiered pricing models, yet complaints indicate variability in actual charges.

Contracts often include a PCI Compliance/annual fee exceeding $140, monthly minimum fees above $20, among other charges. The presence of an early termination fee (ETF) in MersaTech contracts is uncertain, though standard First Data contracts typically include a $495 ETF. Another important consideration is equipment lease terms; many merchants report long-term, non-cancellable leases with First Data Global Leasing. MersaTech’s website features numerous payment terminals, but lease terms are not clearly specified.

Virtual Terminal and Payment Gateway Pricing

MersaTech also offers virtual terminal and payment gateway services, but detailed pricing is not publicly disclosed. Expected additional fees include gateway fees, technical support fees, batch fees, and other transaction rates for their e-commerce services.

Lacking Definitive Pricing Information

Currently, definitive conclusions about MersaTech’s pricing and terms are challenging due to limited information. The company’s terms could range from average industry standards to possibly more expensive options. Accurate insights into MersaTech’s contracts and pricing would be helpful and can be shared in the comments section.

For additional comparisons, readers are invited to review our selection of the best merchant accounts.

MersaTech Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Yes
Misleading Marketing No
Discloses All Important Terms No

MersaTech Sales Complaints

MersaTech appears to market its services through telemarketing and an in-person sales team. It is unclear at this time whether the company’s sales staff is fully employed or composed of independent contractors. We have located two older MersaTech reviews accusing the company’s sales team of nondisclosure of contract terms, misrepresentation of rates, and aggressive, persistent telemarketing tactics. The company’s telemarketing calls are cited by businesses as an especially severe issue. Due to the length of time the has elapsed since these reviews were posted, they will not factor too heavily into MersaTech’s rating. In general, this compares favorably to our list of best credit card processors.

No Deceptive Advertising

To its credit, MersaTech does not appear to engage in any deceptive advertising strategies in its official materials. That said, we always recommend that merchants consider a third-party statement audit to find and eliminate hidden fees.

Our MersaTech Review Summary

Our Final Thoughts

MersaTech rates as a better-than-average credit card processing provider according to our rating criteria. The payment processor has a low complaint rate relative to its size and tenure in the industry. However, some older complaints suggest that the company may have only recently improved its service.

MersaTech can elevate its overall rating by further reducing complaints linked to its telemarketing and sales tactics. Even with companies that meet our high standards, we urge business owners to carefully scrutinize the terms of any contract they receive and compare the pricing with that of top overall providers. Doing so ensures they secure the best possible rates and services for their unique business needs.

Location & Ownership

MersaTech is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California; Fifth Third Bank, N.A. Cincinnati, OH, USA; and Woodforest National Bank, The Woodlands Texas. It is headquartered at 9034 E Easter Pl, Ste 102, Centennial, Colorado 80112. Mike Langfield is listed as the VP of sales at MersaTech.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did MersaTech Treat You?

2 User Reviews

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