|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
Metro Bancard (pickmetro.com) is a merchant account provider headquartered in Birmingham, Michigan. Metro Bancard‚ LLC is a registered ISO/MSP of Wells Fargo Bank, NA, in Walnut Creek, California. Although the company does not provide an address on its website, there is some evidence indicating that the company is headquartered at 1025 E. Maple Rd., Suite 107., Birmingham, Michigan 48009.
|Metro Bancard Products and Services||Industries Served|
|Key Points – Sales & Marketing|
|Uses independent resellers?||Yes|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||No|
Metro Bancard appears to partner with ISOs, resellers, and independent sales agents to market its services. Although this hiring practice typically results in complaints among merchants, we are currently unable to locate any negative Metro Bancard reviews that accuse the company’s sales team of unethical behavior. The Metro Bancard website makes mention of interchange-plus pricing, and a company representative has confirmed that the standard rate under this pricing plan is interchange plus 0.25 basis points. Some companies advertise “interchange” or “wholesale” prices and condemn tiered pricing models in their official materials, but still factor deceptive markups into their cost. Interchange-plus pricing is the most transparent pricing model available, and we therefore award Metro Bancard an “A” rating in this category.
|Key Points – Costs & Contract Terms|
|Swiped rate:||IC + 0.25%|
|Keyed-in rate:||IC + 0.25%|
|PCI compliance fee:||Variable|
There is currently very little information available about the standard Metro Bancard contract. The company’s website does not provide any specific details about its processor or its rates and fees, and there are no online complaints about the company that report problematic terms at this time. A company representative has informed us that Metro Bancard offers standard pricing of interchange plus 0.25 basis points per transaction to all merchants, which is a very competitive rate quote. It is likely that Metro Bancard resells the merchant services of a larger processor, but the identity of this processor is currently unknown. It is also likely that the company’s contract terms vary from sales agent to sales agent and are dependent on a merchant’s size, business type, and time in business. If you have any knowledge of the standard Metro Bancard contract (including PCI Compliance fees, early termination fees, and service length), please leave that information in the comment section of this review.
|Key Points – Complaints & Service|
|Live customer support:||Yes|
|Most common complaint:||N/A|
We are currently unable to locate any Metro Bancard complaints that accuse the company of being a ripoff or scam. In fact, there appear to be zero negative reviews about the company across all consumer protection websites at this time. We have found two positive testimonials praising the company’s pricing structure, which supports the company’s claim that it offers Interchange-plus, and the Metro Bancard website offers multiple lines of communication for customer service. At this time, it appears that Metro Bancard offers responsive and capable customer service.
As of this review, Metro Bancard is not listed with the Better Business Bureau. Given the lack of a BBB rating and our inability to find much concrete information about the company’s services, we are not factoring a BBB score into the company’s rating at this time.
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This review was originally published on 3/25/13 and was last updated on 4/23/15.
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