Metro Bancard Reviews & Complaints
Company Overview
Metro Bancard, founded in 2006, is a merchant account provider headquartered in Birmingham, Michigan. In addition to merchant accounts, the company also provides payment gateway, cash advance, check guarantee, and check conversion services to businesses.
Metro Bancard, LLC Payment Processing
Metro Bancard, LLC processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS systems, e-commerce solutions, MOTO, ACH and check processing, gift cards, cash advances, and ATMs.
E-Commerce Solutions Offered by Metro Bancard
For businesses that operate online, Metro Bancard provides an internet payment gateway. This service securely processes online transactions, making it easier for e-commerce businesses to handle sales.
Metro Bancard's Mobile Payment Processing
For businesses that need flexibility in payment acceptance, Metro Bancard offers a mobile payment processing service. This allows businesses to process transactions through a mobile device, making it an ideal solution for businesses that operate in non-traditional environments or on-the-go.
Security Measures Adopted by Metro Bancard
To protect businesses and their customers, Metro Bancard implements a variety of security measures. These measures aim to reduce the risk of fraudulent transactions and data breaches.
Software Integration Capabilities of Metro Bancard
Metro Bancard's payment processing solutions can integrate with various business software systems. This allows for streamlined management of sales data and provides businesses with valuable insights into their operations.
Location & Ownership
Metro Bancard‚ LLC is a registered ISO/MSP of Wells Fargo Bank, NA, Concord, California. Marc Gardner is listed as the president of Metro Bancard, which appears to be headquartered at 1025 E. Maple Rd., Suite 107., Birmingham, Michigan 48009. Their website lists Metro Bancard‚ LLC, PO Box 36, Bloomfield Hills, MI 48303 as their mailing address.
Metro Bancard Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
Clean Complaint Record
At present, we have not been able to locate any Metro Bancard reviews that accuse the company of being involved in fraudulent activities or scams. Remarkably, there are no negative Metro Bancard reviews found across various consumer protection websites. Additionally, we have come across two positive testimonials praising the company’s transparent pricing structure, corroborating its claim to offer interchange-plus pricing. If you have your own experience with Metro Bancard to share, please feel free to do so in the comment section below.
Metro Bancard Lawsuits and Fines
As of our search, there are no ongoing class-action lawsuits or FTC complaints filed against Metro Bancard. Clients dissatisfied with their experience and seeking a non-litigious resolution are encouraged to report their concerns to the relevant supervisory organizations.
Metro Bancard Customer Support Options
Metro Bancard’s website provides various channels for customer support, including 24/7 phone support for merchant accounts and payment gateway issues, as well as a 24/7 technical help desk. This level of support indicates that Metro Bancard is committed to providing responsive and efficient customer service, akin to top-rated merchant account providers known for excellent customer support.
Metro Bancard Customer Service Number
- (866) 886-3074 – Toll-Free Support
Other Support Options
- Support form
Metro Bancard Online Ratings
Here's How They Rate Online
No Current BBB Profile
As of this review, Metro Bancard is not listed with the Better Business Bureau. Given the lack of a BBB rating and our inability to find much concrete information about the company’s services, we are not factoring a BBB score into the company’s rating at this time.
Metro Bancard Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Unclear |
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Monthly & Annual Fees | Unclear |
Processing Rates | Interchange + 0.25% |
Equipment Leasing | Yes |
Interchange-Plus Pricing
Detailed information about Metro Bancard’s standard contract terms is currently scarce. The company’s website does not specify rates and fees or identify its processing partner. To date, there haven’t been any significant online complaints about Metro Bancard’s contract terms. A representative from the company mentioned that they offer an interchange-plus pricing model at 0.25% per transaction, a rate that appears quite competitive.
Metro Bancard also highlights credit card terminals on its website, including equipment from First Data. Notably, they offer equipment leases through First Data Global Leasing for 48 months. Although the company’s pricing seems favorable, merchants should generally consider purchasing equipment outright rather than leasing, as it is usually more cost-effective.
Virtual Terminal and Payment Gateway Pricing
Metro Bancard’s website also features its virtual terminal and payment gateway services. Specific pricing for these services has not been disclosed. Merchants should anticipate potential additional fees, such as gateway fees, technical support fees, batch fees, and other transaction rates, particularly for e-commerce services.
Variable Contract Terms
Metro Bancard may act as a reseller for a larger merchant services processor, though the exact partner remains unidentified. Contract terms are likely influenced by the individual sales agent and vary based on the merchant’s business size, type, and duration. This variability suggests that Metro Bancard’s contract terms could potentially align with or outmatch the most cost-effective merchant accounts. Insights or specifics on Metro Bancard’s standard contract terms, including PCI Compliance fees, early termination fees, and contract length, are welcomed in the comments section.
Business owners are also encouraged to explore our selection of the best merchant accounts.
Metro Bancard Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | Yes |
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Telemarketing | Likely |
Misleading Marketing | No |
Discloses All Important Terms | No |
Outside Sales Agents
Metro Bancard appears to partner with ISOs, resellers, and independent sales agents to market its services. Although this hiring practice typically results in complaints among clients, we are currently unable to locate any Metro Bancard complaints that accuse the company’s sales team of unethical behavior. That said, if you suspect that Metro Bancard is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.
This compares favorably to our list of best credit card processors.
Transparent Pricing Model
The Metro Bancard website makes mention of interchange-plus pricing, and a company representative has confirmed that the standard rate under this pricing plan is interchange plus 0.25%. Some companies advertise “interchange” or “wholesale” prices and condemn tiered pricing models in their official materials, but still factor deceptive markups into their cost. Interchange-plus pricing is the most transparent pricing model available, and we therefore award Metro Bancard an “A” rating in this category.
Our Metro Bancard Review Summary
Our Final Thoughts
Metro Bancard rates as a reliable credit card processing provider according to the limited information we have found about the company. Metro Bancard claims to offer interchange-plus, which is the most transparent pricing model available, and is showing zero complaints online. The company’s rating may be subject to change once the BBB establishes a profile for it. Business owners are still encouraged to be thorough when researching the company and to compare its costs to those of top-rated providers.
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Cooper Nicole
I can’t say enough good things about Metro Bancard! As a business owner, finding a reliable payment processing partner is crucial, and Metro Bancard has truly been a game-changer for my company.
First off, their payment solutions are top-notch. Setting up my merchant account was a breeze, and their technology seamlessly integrates with my point-of-sale systems. It’s made the whole payment process so much smoother for both my team and our customers.
One of the standout features of Metro Bancard is their commitment to security. With the ever-increasing risk of fraud and data breaches, knowing that my customers’ sensitive information is in safe hands is a huge relief. They use the latest security measures, and I can trust that transactions are protected every step of the way.
But what really sets Metro Bancard apart is their exceptional customer service. Whenever I’ve had questions or needed assistance, their support team has been there, ready to help with a smile. They genuinely care about their clients and go above and beyond to ensure that we have a positive experience.
Another aspect that I appreciate is their transparency when it comes to fees and rates. There are no hidden surprises or unexpected charges. They are upfront about their pricing, which makes budgeting and financial planning a lot easier for my business.
With Metro Bancard, I’ve also experienced faster funding times, which has greatly improved our cash flow. It’s incredibly important for any business to have access to funds quickly, and they deliver on this front.
Overall, I can confidently say that Metro Bancard is a fantastic partner for any business looking for reliable payment processing solutions. Their technology, security, and customer service are second to none, and I’m thrilled to have them as a part of my business journey. If you’re on the hunt for a payment processing partner that truly cares about your success, I highly recommend Metro Bancard!