MMJ Card Processing Reviews & Complaints

MMJ Card Processing Logo
4.8
full star full star full star full star empty star

How did they treat you? ▼

Pros & Cons
Pros: Cons:
Detailed transaction records. Strict regulatory compliance.
Secure transactions. Higher processing fees.
Increased sales potential. Legal complexity.
Convenient for customers. Limited banking options.
Streamlined processing. Potential security risks.
Compliance with regulations. Stigma-related challenges.

Note: As of 2022, it appears MMJ Card Processing has rebranded as CannaPay. We will be providing a new profile for CannaPay soon.

MMJ Card Processing Payment Processing

Also known as 420 Credit Card Processing, MMJ Card Processing is a merchant account provider that claims to process credit card payments for marijuana dispensaries. The company appears to be a DBA or subsidiary of Strategic Merchant Partners, a small ISO located in Thousand Oaks, California. MMJ Card Processing is one of only a few credit card processors that advertises a merchant account through a domestic bank that enables marijuana dispensaries to accept debit and credit cards from customers. This is notable because Visa, MasterCard, and most national banks have gone on the record stating that they will not allow their networks to be used for marijuana transactions. MMJ Card Processing states that it can enable dispensaries to accept Visa, MasterCard, Discover, and American Express credit cards and have those funds deposited into a domestic business banking account.

MMJ Card Processing Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We have identified a small number of MMJ Card Processing complaints, but none categorize the company as a ripoff or scam. Two notable complaints include issues regarding undisclosed Harbortouch fees and another citing high setup fees and unsatisfactory customer service. The latter complaint specifically mentioned a delayed response to refund requests, raising concerns about the effectiveness of their customer service. Despite these issues, the relatively low volume of complaints overall allows MMJ Card Processing to maintain an “A” rating in this category for the time being. We welcome any additional feedback or complaints about MMJ Card Processing in the comments below.

MMJ Card Processing Lawsuits and Fines

No outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints have been discovered against MMJ Card Processing. Merchants looking for non-litigious resolution methods are advised to consider reporting their issues to relevant supervisory organizations.

MMJ Card Processing Customer Service Options

MMJ Card Processing currently does not feature dedicated customer support contact details on its website. However, merchants can reach out to the company via a provided phone number and email form. These contact methods meet basic expectations, but they do not elevate MMJ Card Processing to the level of top-rated payment processors known for exceptional customer service.

MMJ Card Processing Online Ratings

Here's How They Rate Online

Online Ratings Summary
Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Under 5 Complaints

The Better Business Bureau does not maintain a profile for MMJ Card Processing at this time, but it does maintain a profile for Strategic Merchant Partners. Strategic Merchant Partners currently has a “A+” rating and is not BBB-accredited. The company has received 0 complaints in the past 36 months.

An “A” Performance

Although this profile is not specifically for MMJ Card Processing, Strategic Merchant Partners appears to share an address and ownership with MMJ Card Processing. We consider this profile to be a relevant document of the service that MMJ Card Processing provides. We agree with the BBB’s rating after taking into consideration the company’s low overall complaint total.

MMJ Card Processing Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swipe Rate 1.00% - 4.99%
Keyed-In Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Termination Fee Variable
Setup Fee $299
Equipment Lease Variable

Variable Contract Terms

Information about MMJ Card Processing’s rates and contract terms is scarce, as the company does not publicly share its pricing or contractual details online. One merchant complaint highlights a setup fee of $299, considered high within the industry, alongside mentions of quarterly, annual, and add-on fees related to Harbortouch services. Given the high-risk nature of dispensaries, MMJ Card Processing likely offers variable contract terms, with a per-transaction fee potentially exceeding 5%. Merchants might also face additional obligations such as cash reserves and extended equipment leases.

Virtual Terminal and Payment Gateway Pricing

MMJ Card Processing highlights its virtual terminal and payment gateway services on its website but does not provide specific pricing details. Businesses utilizing these e-commerce services can expect additional charges, including gateway fees, technical support fees, batch fees, and further transaction rates.

Higher-Than-Average Pricing

While the identified setup fee of $299 is notably high for the industry, assessing MMJ Card Processing’s competitiveness solely based on this fee is not comprehensive. Credit card processing services for marijuana dispensaries inherently carry higher prices due to the ongoing conflict with Visa/MasterCard regulations. Consequently, MMJ Card Processing is awarded an “A” in this category, with a note that the overall pricing might not be as competitive. We welcome any additional information on the company’s pricing, including details about any early termination fees or PCI compliance fees, to be shared in the comments section below.

Merchants are also encouraged to review our selection of the top merchant account providers for potentially more favorable terms and rates.

MMJ Card Processing Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Promotes Deceptive Rate Quotes No
Discloses All Important Terms No

In-House Sales Team

MMJ Card Processing appears to be a small operation that relies primarily on digital advertising and referrals to market its services. There is no evidence that the company employs a large team of independently contracted sales agents at this time, and we are able to locate only one MMJ Card Processing complaint that describes nondisclosure of fees by sales representatives. This complaint was filed in relation to MMJ Card Processing’s contract terms through Harbortouch, which included quarterly, annual, and add-on fees that the merchant claimed were never mentioned. It is unlikely that MMJ Card Processing currently uses Harbortouch as its marijuana merchant account provider, so this issue may not be applicable to this particular brand.

In general, this compares favorably to our list of best credit card processors.

Domestic Banking Claim

MMJ Card Processing’s claim that it can process payments through a domestic bank requires either a close relationship with a bank employee who is willing to look the other way or the intentional miscoding of a merchant’s business type. Both approaches are risky and unstable, so it’s rare to see a credit card processor openly advertise this service. However, we have seen no complaints that suggest that MMJ Card Processing’s claims about this issue are misleading. If you need a professional review of MMJ Card Processing’s contract terms, we recommend seeking a third-party statement audit.

Our MMJ Card Processing Review Summary

Our Final Thoughts

MMJ Card Processing rates as a reliable marijuana merchant account provider at this time. This high rating is largely attributed to the absence of significant negative feedback rather than an overwhelming abundance of positive reviews. While this suggests a general level of customer satisfaction, it also indicates that there may not be enough comprehensive data to fully evaluate the company’s performance and reliability.

We lack detailed information about MMJ Card Processing’s contract terms, which is a critical aspect for any merchant to consider when selecting a service provider. We have encountered a handful of negative reviews concerning the company’s customer service, suggesting potential areas for improvement. Merchants who specialize in selling marijuana products without THC content, such as hemp and CBD products, might find better options among providers specifically tailored to their needs. These specialized providers could offer more favorable terms and dedicated support for their unique business requirements. As always, we recommend merchants thoroughly review all available options and contract details to ensure they choose the best possible provider for their specific needs.

Location and Ownership

Vince Ferro is the CEO of MMJ Card Processing, which is headquartered at 1434 Dorset Avenue Thousand Oaks, CA 91360, which appears to be a private residence. The company does not disclose its banking partners, but this is likely a tactic to deter regulatory scrutiny.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

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