NSA Financial Bankcard Services Review

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How did they treat you? ▼

Headquartered in Fairfax, Virginia, NSA Financial Bankcard Services (nsafbs.com) is a merchant account provider that primarily serves conventional business types within the U.S. The company is a reseller of First Data products and services. The NSA Financial Bankcard Services website does not list the company’s founding year or the names of its executive leadership, but the state of Virginia’s business entity search tool lists Kung Hun Suk as the registered agent for NSA Financial Bankcard Services. Multiple online complaints refer to an employee of the company named “Danny Suk,” so it might be possible that Danny Suk is either a relative of Kung Hun Suk or another name used by Kung Hun Suk. NSA Financial Bankcard Services is a registered MSP of Wells Fargo Bank, N.A., Walnut Creek, California, and is located at 3927 Old Lee Hwy, Suite 102B, Fairfax, Virginia 22030. Despite its initials, NSA Financial Bankcard Services is not affiliated with the National Security Agency.

NSA Financial Bankcard Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We are currently able to locate four negative NSA Financial Bankcard Services reviews, one of which outright describes the company as a “scam.” Commonly cited issues among merchant complainants include higher-than-quoted rates, undisclosed renewal clauses, difficulty cancelling service, poor customer support, and very high termination fees. Former employees of the company describe an unprofessional work environment, poor employee support, and intentionally deceptive sales tactics. Although NSA’s complaint total is low, the content of the complaints has lowered the company’s score to a “B.” NSA offers e-mail and phone contact information on its website, but it’s unclear whether these lines are dedicated to customer support.

NSA Financial Bankcard Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
Product & Service Complaints 2
Billing & Collection Complaints 1
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

The Better Business Bureau currently maintains a profile for NSA Financial Bankcard Services but does not assign an overall rating. The BBB‘s reason for withholding a rating at this time is that the company has been operating for less than a year.

NSA Financial Bankcard Services has received three BBB complaints in the 10 months that its profile has been active, with two of those complaints related to product or service issues and one due to a billing dispute. One complaint received a response from NSA Financial Bank Card Services, but the BBB determined that the company did not make a good faith effort to resolve the merchant’s concern. The other two complaints either were resolved to the dissatisfaction of the merchant or did not receive a final evaluation from the merchant. None of the complaints were resolved to the merchant’s satisfaction.

Given the rate at which the company has accumulated BBB complaints and the undesirable resolutions to these complaints, we have adjusted the BBB’s rating to a “B.”

NSA Financial Bankcard Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

There is very little publicly available information about the standard NSA Financial Bankcard Services contract. The company does not provide its contract terms on its website, and merchant reports are vague when it comes to rates and fees. However, the two available merchant complaints mention issues with automatic contract renewal for three-year terms, inconsistent equipment policies, and exorbitant early termination fees. Both complainants claim that they were not informed of a three-year renewal clause, and that after cancelling the account and sending back their equipment, they were still billed for $1,495 and almost $2,100, respectively. These early termination fees are far larger than standard industry termination fees, but they are similar to equipment lease termination fees. This leaves open the possibility that NSA Financial Bankcard Services sells long-term leases, although it is unclear at this time whether this is the case.

Large early termination fees and automatic renewal for three-year terms are two factors that will lower any processor’s score in our reviews. Until we have more information about the company’s full contract terms, we will assign it an industry-average rating of “C” in this section. If you have any specific knowledge of the standard NSA Financial Bankcard Services merchant agreement (including any PCI compliance fees or monthly minimum fees), please share that information in the comment section below this review.

NSA Financial Bankcard Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Unknown
Advertises Deceptive Rates No
Discloses All Important Terms No

NSA Financial Bankcard Services appears to use a combination of traditional advertising and in-house sales agents to market its services. It is unclear at this time whether the company employs independently contracted sales agents. We are currently able to locate a handful of NSA Financial Bankcard Services complaints that describe unethical sales tactics by agents and poor employee support from the company’s managers. Two merchants specifically report higher-than-quoted rates, nondisclosure of an auto-renewal clause in the company’s contract, and an astronomically high early termination fee. Employees have far harsher words for the company:

The contract and prices that the customers are required to initially sign are completely unethical. The prices are subject to change without telling you OR the price listed on the paper given to the customer are not the actual price in the database. [The owner] false advertise the prices as low, but the actual prices in the database are actually higher to lure customers into signing the contract.


Contract was definitely a “bait and switch” – False advertising. Please be more honest with your customers.

NSA Financial Bankcard Services does not advertise any rate quotes or contractual guarantees on its website. In light of the reports of deceptive sales conduct from merchants and employees, we have lowered the company’s score in this section to a “C.”

Our NSA Financial Bankcard Services Review Summary

Our Final Thoughts

NSA Financial Bankcard Services rates as an average merchant services provider according to our rating criteria. The company has received only a few complaints online, but these complaints describe serious issues both with the company’s internal culture and its merchant account contract terms. Our rating may be subject to change as more information becomes available about the company.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did NSA Financial Bankcard Services Treat You?

4 User Reviews

  • Megan

    I work for a company who this company is the merchant service provider for our merchants so we deal with your msp reps all the time. One of your reps- Kung Suk is extremely rude when he calls in for assistance from us to get help for the customer. To have someone like him representing your company is sad. I’m sure if his boss knew how he conducts himself and how he talks to us when he calls in for assistance they wouldn’t be very proud of him. He is demanding, talks extremely rude to people and then just hangs up on them while trying to assist. If I were a merchant I wold not want to do business with a company that allows people like him to be the face of your company. You should really look into that further. Listen to his recorded calls!! You should think of serious action plan for him. I would be embarrassed to have this man working for me and being what customers see as the face of my company.

  • Jerry

    As a business owner, finding the right merchant service to process your credit/debit cards proves a difficult task as these processors will be handling your hard-earned money. You want to AVOID high fees, hidden costs, long-term contracts with penalties, dishonesty, incompetent customer service, etc.

    NSA Financial Bankcard Services falls under these categories of processors to avoid. They practice business in a deceptive and fraudulent manner. Our 3 year contract with NSA was expiring and we called to cancel merchant services. However, they claimed we signed a renewal contract for an additional 3 years. We explained that our business lease will come to an end in one year and do not need further merchant services. With no place for business, we would not sign a renewal contract under these circumstances. When we asked them to provide proof of the alleged contract, they never provided it even after we requested a copy. After many phone calls, Danny Suk of NSA finally agreed to our cancellation and authorized the return of our equipment. With his instructions, the equipment was returned the next day. TWO MONTHS later, we received a letter from NSA demanding us to either use their services again in 5 days or pay an early termination fee of $1,495.00. Demanding a business to “use their service again in 5 days or pay an ETF of $1,495.00” is deceptive and underhanded. In this case, with no equipment, they will surely charge you the penalty. We sent a letter of complaint with no response from NSA. Instead, they sent for collection agencies to handle collecting this penalty they claim we owe.

    We disputed this penalty with all the collection agencies and filed a complaint with the Better Business Bureau. We also reported their company to the Federal Trade Commission as well as other public protection agencies. We are also in the process of filing a complaint with the State Attorney General about their deceptive business practices.

    To business owners, do your research and find a transparent and honest merchant service provider for your processing needs. NSA Financial Bank Card Services will lock you into contracts after contracts and charge high fees and outrageous penalties. Other businesses reported online that they have been dealing with the same issues with NSA. Even NSA’s own employee is speaking up on their unethical business practices on glassdoor site.

    No business should have to deal with companies like NSA who hides behind their “so-called” contracts. Regulations needs to be put into place for these merchant service providers so that they cannot prey on businesses. We do not trust NSA with our business and would not recommend them to any businesses.

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