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Orange Business Services Review

Phillip Parker
Phillip Parker

I was tired of watching unethical merchant services companies take advantage of unsuspecting business owners, so I built this website and wrote hundreds of reviews to expose their shady business practices.

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Orange Business Services Overview

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Rating

5/5
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International E-Commerce and Mobile Payment Processing

Founded in 2013, Orange Business Services (formerly Orangepay) is a merchant account provider that offers online and mobile payment processing solutions for standard and high risk merchants. The company is based in the Czech Republic but claims to process payments (including Visa and Mastercard transactions) in over 20 international jurisdictions. Orange Business Services does not advertise any in-store payment options or point-of-sale products, so merchants with physical locations may not be able to obtain processing from Orange Business Services.

Orange Business Services Location and Ownership

Orange Business Services is part of the global Orange S.A. telecom group brand, which is headquartered at 78, rue Olivier de Serres, Paris 75015, France, and does not list its affiliate banks. Stéphane Richard is listed as the CEO of Orange.

Orange Business Services Review Table of Contents

  • Costs & Contract: Orange Business Servies offers variable pricing depending on each business’s type, location, and processing history.
  • Complaints & Service: Orange Business Services has received fewer than 10 public complaints.
  • BBB Rating: Orange Business Services currently does not have a profile with the Better Business Bureau.
  • Sales & Marketing: Orange Business Services does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Orange Business Services
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Orange Business Services Rates, Fees, and Costs

Orange Business Services Rates, Fees, and Costs

Cost Summary

Swiped Rate 1.00% - 4.99%+
Keyed-In Rate 1.00% - 4.99%+
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Orange Business Services Contract Terms

There is no publicly available information about Orange Business Services’ standard pricing at this time. The company’s terms of use (available below) specify that most pricing and contract specifics will be determined by its partner banks. These banks will be matched to each merchant according to each merchant’s business type, location, and processing history. The company’s wide range of banking partnerships and operating jurisdictions could lead to a high level of variability in its contract terms.

High Risk, High Fees

High risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High risk merchants should therefore expect to receive stricter contract terms when processing payments through Orange Business Services.

No Red Flags

The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is difficult to assess at this time whether Orange Business Services’ contract terms are competitive with the cheapest merchant accounts. See the Orange Business Services Payment Gateway Terms.

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Orange Business Services BBB Rating Summary

No Profile Available

The Better Business Bureau does not maintain a profile for Orangepay at this time. We therefore will not factor a BBB rating into this review.

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

Orange Business Services appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Orange Business Services complaints that report unethical behavior by the company’s sales staff.

No Misleading Quotes

Orange Business Services does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Orange Business Services is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

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Sales & Marketing Example

Our Opinion Of Orange Business Services

Orange Business Services logo

A Reliable Option for Most Merchants

According to all available information, Orange Business Services rates as a dependable merchant services provider for standard and high risk businesses. There is not a lot of specific information available about the company’s pricing at this time, but its nearly clean complaint record is a positive sign. Even when dealing with companies that rate highly by our standards, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated merchant account providers.

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Why I'm Qualified to Write About Credit Card Processing

I’m a small business owner who previously worked in the credit card processing industry. I started this blog in 2009 to help other business owners by exposing credit card processors that engage in unethical marketing, rate and fee trickery, and fine-print-contract schemes. Over the last decade, I’ve reviewed hundreds of merchant services providers which has helped to educate over 5 million businesses on the nuances of credit and debit card acceptance. I’ve appeared in the New York Times, Los Angeles Times, Inc. Magazine and a host of other publications to offer insight on the subject of card acceptance. 

I offer merchant account and credit card processing consultation for the following needs:

  • Selecting the right credit card processing services for your business.
  • Reducing credit card processing fees with your current merchant account provider.
  • Negotiating credit card processing fees when changing merchant accounts.
  • Strategies for reducing and recovering funding holds and chargebacks.

 

Schedule a call with me today!

 

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