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Orange Business Services Review
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International E-Commerce and Mobile Payment Processing
Founded in 2013, Orange Business Services (formerly Orangepay) was a merchant account provider that offers online and mobile payment processing solutions for standard and high-risk merchants but now appears to have pivoted to a focus on business data and cybersecurity services. We will leave this profile up for those interested in information on the company’s former services, but it does not appear that Orange is taking on new merchants at this time. The company is based in the Czech Republic but claimed to process payments (including Visa and Mastercard transactions) in over 20 international jurisdictions.
Orange Business Services Payment Processing
Orange Business Services does not advertise any in-store payment options or point-of-sale products, so merchants with physical locations may not be able to obtain processing from Orange Business Services.
Orange Business Services Location & Ownership
Orange Business Services is part of the global Orange S.A. telecom group brand, which is headquartered at 78, rue Olivier de Serres, Paris 75015, France, and does not list its affiliate banks. Helmut Reisinger is listed as the CEO of Orange Business Services.
Orange Business Services Review Table of Contents
- Costs & Contract: Orange Business Servies offers variable pricing depending on each business’s type, location, and processing history.
- Complaints & Service: Orange Business Services has received fewer than 10 public complaints.
- BBB Rating: Orange Business Services currently does not have a profile with the Better Business Bureau.
- Sales & Marketing: Orange Business Services does not appear to hire independent sales agents and has not received any complaints about its sales practices.
Orange Business Services Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||No|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently unable to locate any Orange Business Services complaints that accuse the company of being a ripoff or a scam. In fact, the credit card processor is showing only one complaint across various consumer protection websites. This lone complaint describes a delayed payout and appears to be an isolated incident.
Orange Business Services Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Orange Business Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Orange Business Services Customer Service Options
The Orange Business Services website provides a customer service portal but does not publicly offer phone numbers or other direct customer support avenues. Those looking to contact Orange Business Services should use this customer support page to reach out to Orange.
We will award Orange Business Services an “A” rating in this category, but the company’s current customer support options do not qualify it as a top-rated customer service processor.
Orange Business Services Online Ratings
Here's How They Rate Online
No Profile Available
The Better Business Bureau does not maintain a profile for Orangepay at this time. We therefore will not factor a BBB rating into this review.
Orange Business Services Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||1.00% - 4.99%+|
|Keyed-In Rate||1.00% - 4.99%+|
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
Orange Business Services Contract Terms
High Risk, High Fees
High-risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high-risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High-risk merchants should therefore expect to receive stricter contract terms when processing payments through Orange Business Services.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is difficult to assess at this time whether Orange Business Services’ contract terms are competitive with the cheapest merchant accounts. See the Orange Business Services Payment Gateway Terms. We also encourage merchants to check out our list of the providers of the best merchant accounts.
Orange Business Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Inside/Outside Sales Team
Orange Business Services appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Orange Business Services complaints that report unethical behavior by the company’s sales staff.
No Misleading Quotes
Orange Business Services does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Orange Business Services is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
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