We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.
All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.
In this review of Orbis Payment Services, we take a closer look at the company’s credit card processing solutions. Their offerings include point-of-sale systems, mobile payment options, and e-commerce features designed to support a variety of businesses. We’ll highlight which types of businesses may benefit most from these services. We’ll also examine client and customer reviews to identify common trends and concerns. In addition, we’ll break down the company’s pricing, contract terms, and included features. By the end, you’ll know whether Orbis Payment Services is the right fit for your payment processing needs.
Orbis Payment processes all major debit and credit cards for most business types. The company also provides e-commerce merchants with its own proprietary payment gateway for online payments as well as Poynt, Clover, and PAX as POS solutions.
Customer Reviews & Sentiment
Clean Complaint Record
Currently, there are no Orbis Payment Services reviews available that label the company as fraudulent or deceitful. Notably, Orbis shows no complaints or reviews on non-BBB platforms. This might reflect positively on Orbis’s customer service capabilities. However, it’s also plausible that any complaints about Orbis are being redirected to the online profiles of its backend processors. Lacking concrete evidence of such redirection, we grant Orbis Payment Services an “A” rating in this category. We invite you to share your experiences with Orbis Payment Services in the comments section below.
Orbis Payment Services Lawsuits
No significant class-action lawsuits or FTC complaints have been found against Orbis Payment Services. Merchants seeking non-litigious methods to resolve their concerns with the company are encouraged to consider reporting to the relevant supervisory bodies.
Industry Scores & User Ratings
Online Ratings Summary
BBB Rating
N/A
Google Maps
5
Average Rating
5
PaymentPop Rating for Orbis Payment Services
Negative Feedback
There are no negative reviews published about Orbis Payment Services on the PaymentPop website.
Positive Feedback
Orbis Payment Services handled our account with professionalism and attention to detail. They didn’t rush us through the process, and everything was tailored to what we actually needed. Transactions have been smooth, and the support team has been quick to respond when we’ve had questions.
Orbis Payment Services BBB Rating
Orbis Payment Services is an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has not had any complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB page, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
In light of the company’s clean complaint record, we agree with the BBB’s rating. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Google Maps Rating for Orbis Payment Services
Orbis Payment Services has a 5 out of 5 star rating based on 2 user reviews on Google Maps.
Positive Feedback
Our office has used Orbis for over 17 years and they have always taken great care of us! 99% of the time things run smoothly and efficiently. However, when an issue arises, being able to call and get a LIVE person is the BEST! We always receive exceptional customer service! Their service is invaluable to us as a business. Everyone there is awesome! Especially Rich and Dominic! Thanks for being consistently wonderful!
Negative Feedback
There are no negative reviews published about Orbis Payment Services on Google Maps.
Processing Rates & Fees
Variable Contract Terms
Orbis Payment Services, through its partnerships with multiple backend processors like TSYS Merchant Solutions, Chase Paymentech, and Global Payments, potentially offers a broad spectrum of contract terms. These could range from long-term agreements with significant early termination fees to more flexible month-to-month agreements without cancellation penalties. The exact terms, including service duration and any associated fees, may vary significantly between merchants based on several factors such as business type and processing volume.
Pricing May Vary
The pricing structure for Orbis Payment Services is not explicitly detailed, reflecting the variability and customization inherent in their offerings. For context, TSYS Merchant Solutions, one of the processors Orbis resells, has disclosed several pricing plans with varied transaction rates and a quarterly PCI compliance fee, alongside equipment leases spanning 48 months. Merchants considering Orbis should engage in thorough discussions to understand the specific rates and fees applicable to their accounts, drawing insights from the terms provided by Orbis’s partner processors.
Virtual Terminal and Payment Gateway Pricing
Orbis Payment Services promotes its OrbisPay platform, encompassing virtual terminal and payment gateway services, without specifying pricing details. As is common with e-commerce services, additional charges such as gateway fees, technical support fees, batch fees, and transaction rates may apply. Merchants interested in these services should inquire directly for comprehensive pricing information.
No Red Flags
The absence of public complaints regarding Orbis Payment Services, particularly about contract terms like high early termination fees or PCI Compliance fees, suggests a general client satisfaction. Nonetheless, businesses are recommended to meticulously review contract specifics and compare Orbis’s offerings with those of the market’s most competitive merchant accounts. If you possess insights into Orbis Payment Services’ fees and contract details, your input in the comments section would be invaluable for others.
Orbis provides its proprietary payment gateway service, OrbisPay.
Employee Reviews & Sales Practices
No Sales Complaints
Orbis Payment Services appears to market itself primarily through its website and traditional advertising. It is unclear at this time whether Orbis employs an in-house sales staff or relies on independently contracted sales agents to market its services. We are currently unable to locate any negative Orbis Payment Services reviews that accuse the company’s sales staff of unethical conduct. This compares favorably to our list ofbest credit card processors.
No Deceptive Quotes
Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. We therefore award it an “A” rating in this category for the time being. If you suspect that Orbis is sneaking hidden fees into your statement, we recommend seeking a third-party statement audit.
Orbis Payment Services Competitors
Compare Orbis Payment Services to competitors that earned top marks.
Orbis Payment Services, based in Novato, California, is a versatile merchant account provider. It partners with major processors like TSYS Merchant Solutions, Chase Merchant Services, and Global Payments, leveraging their robust capabilities to offer comprehensive payment solutions. Orbis processes all major debit and credit cards across a variety of business types, and it supports advanced POS solutions such as Poynt, Clover, and PAX. The company also provides its own proprietary payment gateway, OrbisPay, for seamless online transactions, demonstrating its commitment to facilitating modern e-commerce needs.
Orbis Payment Services operates as a registered ISO/MSP of Wells Fargo Bank. Orbis maintains a clean complaint record with fewer than ten complaints and no significant class-action lawsuits or FTC complaints, which speaks to the effectiveness of its customer service. Offering dedicated phone and email support, and recently adding chat support on its website, Orbis aims to provide responsive and reliable service to its clients. The company’s transparent and ethical approach in its operations and marketing ensures a high level of customer satisfaction and positions it as a trustworthy provider in the merchant services market.
