Payment Advisors Review: Fees, Complaints & Lawsuits

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Payment Advisors Rating
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High-Risk Specialists

Founded in 2014, Payment Advisors is a merchant account provider that specializes in serving high-risk business types. Payment Advisors claims that it is partnered with 15 different banks and is capable of placing new CBD merchants, marijuana dispensaries, online firearms vendors, remote tech support, payday loans, and other extremely hard-to-place merchant types. Federal banking regulations create difficulties for these sorts of merchants, making Payment Advisor’s banking network an asset to those companies.

Payment Advisors Payment Processing

Payment Advisors processes all major debit and credit cards with a focus on high-risk businesses. Their services include: credit and debit card processing, e-check processing, ACH processing, check cashing, cashless ATM processing, chargeback control assistance, offshore processing and aggregator solutions, and “0% processing”.

Payment Advisors Location & Ownership

Payment Advisors is headquartered at 125 Remount Rd C1, Charlotte, North Carolina 28203. Steve Duniec is the president of Payment Advisors.

Payment Advisors Review Table of Contents

  • Costs & Contract: Payment Advisors appears to offer variable contract terms depending on each merchant’s business type and processing history.
  • Complaints & Service: Payment Advisors complaints number fewer than 10 on public complaints forums.
  • BBB Rating: Payment Advisors does not have a profile with the Better Business Bureau at this time.
  • Sales & Marketing: It is unclear whether Payment Advisors hires independent resellers, but the company has not received any complaints.
Payment Advisors payment processing

Payment Advisors offers standard payment processing services

Payment Advisors Customer Reviews

Here's What Their Clients Say

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are able to locate only 1 negative Payment Advisors review, and there is no evidence that the company is a scam or a ripoff. This lone complaint describes poor customer service from an executive at the company. Payment Advisors is a small organization that has only been serving a niche market since 2014, so its client base is unlikely to be very large. Even so, any high-risk company that maintains a nearly clean complaint record is impressive due to the increased likelihood of fund-holds and account closure that these types of businesses face.

Payment Advisors Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Payment Advisors. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Payment Advisors Customer Service Options

Payment Advisors lists a phone number and email address on its website, but it is unclear whether these channels are intended for customer service.

We have located multiple Payment Advisors customer service numbers:

(704) 651-6850 – General Customer Service
(866) 302-8143 – Fax

Payment Advisors also offers a dedicated email support address at [email protected] and a support form on its website.

This falls short of our expectation of top-rated payment processors for great customer service. Overall, we will reward the company’s spotless record with an “A” rating, but we would also warn merchants that there is not much public feedback about Payment Advisors to base this rating on.

Payment Advisors high-risk businesses

Payment Advisors focuses on high-risk businesses

Payment Advisors Online Ratings

Here's How They Rate Online

No BBB Profile

The Better Business Bureau does not maintain a profile for Payment Advisors at this time. We therefore will not factor a BBB rating into this review.

Payment Advisors Fees, Rates & Costs

A Closer Look at The Contract

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Variable Contract Terms

There is no publicly available information about the standard Payment Advisors contract, but it’s likely that the company’s pricing will vary dramatically from merchant to merchant. Payment Advisors focuses primarily on high-risk industries, and it’s common for high-risk merchants to pay higher rates, endure six-month rolling reserves, and adhere to very strict chargeback limits. We cannot find any complaints about Payment Advisors’ contract terms, which suggests that most of its users are satisfied. However, it is entirely likely that merchants could pay monthly minimum fees, PCI compliance fees, and early termination fees through the company.

Expect Higher Prices

Based on its area of focus, merchants should not expect Payment Advisors’ pricing to compete with the cheapest merchant accounts. If you have any information about the standard Payment Advisors agreement, please share it in the comment section below.

Payment Advisors Employee Reviews & Sales Tacitcs

Should You Work For Them?

Key Points

Employs Independent Resellers Unknown
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

Payment Advisors appears to market itself via online advertising and referral relationships. The company has partner-oriented materials on its website that suggest that it utilizes ISO, sub-ISO, or independent reseller relationships, but there is no hard evidence that it maintains an outside sales team. We are unable to locate any Payment Advisors reviews that describe unethical sales tactics by the company or its management team, and the Payment Advisors does not feature any deceptive rate quotes or guarantees.

Payment Advisors Rate Quotes

The Payment Advisors website advertises “0% Processing,” which appears to be some sort of cash discount or zero-fee program. This type of pricing plan surcharges customers to compensate for the cost of merchants’ transaction fees, which means that it isn’t necessarily deceptive of the company to advertise 0% processing. Merchants should ensure that they understand the full scope of the plan before signing up for it. If you suspect you are being overcharged by Payment Advisors, you can double-check your bill with a third-party statement audit.

Our Payment Advisors Review Summary

Our Final Thoughts

A Solid Choice for High-Risk Merchants

Payment Advisors rates as a reliable option for most high-risk business types. The company appears to be relatively small and new, but it has not yet accumulated many negative reviews. As usual, merchants in high-risk industries should be prepared to encounter stringent application protocols as well as less-than-competitive pricing regardless of their processor. We encourage merchants to compare Payment Advisors’ pricing to that offered by top-rated high-risk payment processors.

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Your Comments & Reviews

How Did Payment Advisors Treat You?

1 Responses

  • Beware:: Marci Duniec is the “Director of Operations” Her husband is the president. Unfortunately, she acts as though she has no knowledge of their services. She will manipulate you and not tell you full details. As soon as you accept their offer, she will be unavailable for your calls. If you have any questions after you submit the form she is pure rude. Once she has a contract, she will take as much money as she can and say “Too bad” the application is misrepresented and not clear. If you ask Marci, she will tell you one thing and then charge another. Please, be aware of this company, they are the furthest from an honest company as it gets. It’s fraud at its finest.

    This post will help: Find and Eliminate Hidden Fees In Your Monthly Bill


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