Payment Advisors Overview

Payment Advisors May Have Overcharged You

If you accepted credit cards through Payment Advisors or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

High Risk Specialists

Founded in 2014, Payment Advisors a merchant account provider that specializes in serving high risk business types. Payment Advisors claims that it is partnered with 15 different banks and is capable of placing new CBD merchants, marijuana dispensaries, online firearms vendors, remote tech support, payday loans, and other extremely hard-to-place merchant types. Federal banking regulations create difficulties for these sorts of merchants, making Payment Advisor’s banking network an asset to those companies.

Payment Advisors Location and Ownership

Payment Advisors is headquartered at 125 Remount Rd C1, Charlotte, North Carolina 28203. Steve Duniec is the president of Payment Advisors.

Payment Advisors Review Table of Contents

  • Costs & Contract: Payment Advisors appears to offer variable contract terms depending on each merchant’s business type and processing history.
  • Complaints & Service: Payment Advisors has received fewer than 10 public complaints.
  • BBB Rating: Payment Advisors does not have a profile with the Better Business Bureau at this time.
  • Sales & Marketing: It is unclear whether Payment Advisors hires independent resellers, but the company has not received any complaints.
  • Rates & Fees: How Merchants Got The Best Rates With Payment Advisors
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Products & Services Offered

  • Debit and credit card processing
  • eCheck processing
  • ACH processing
  • Cashless ATM processing
  • Chargeback assistance
  • Offshore merchant accounts

Types of Businesses Served

  • High risk
  • CBD oil
  • Nutraceuticals
  • Online firearms
  • Online liquor
  • Continuity

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Payment Advisors Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Variable Contract Terms

There is no publicly available information about the standard Payment Advisors contract, but it’s likely that the company’s pricing will vary dramatically from merchant to merchant. Payment Advisors focuses primarily on high risk industries, and it’s common for high risk merchants to pay higher rates, endure six-month rolling reserves, and adhere to very strict chargeback limits. We cannot find any complaints about Payment Advisors’ contract terms, which suggests that most of its users are satisfied. However, it is entirely likely that merchants could pay monthly minimum fees, PCI compliance fees, and early termination fees through the company.

Expect Higher Prices

Based on its area of focus, merchants should not expect Payment Advisors’ pricing to compete with the cheapest merchant accounts. If you have any information about the standard Payment Advisors agreement, please share it in the comment section below.

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Response from Payment Advisors

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Payment Advisors Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are able to locate only 1 negative Payment Advisors review, and there is no evidence that the company is a scam or a ripoff. This lone complaint describes poor customer service from an executive at the company. Payment Advisors is a small organization that has only been serving a niche market since 2014, so its client base is unlikely to be very large. Even so, any high risk company that maintains a nearly clean complaint record is impressive due to the increased likelihood of fund holds and account closure that these types of businesses face.

Payment Advisors Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Payment Advisors. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Payment Advisors Customer Support Options

Payment Advisors lists a phone number and email address on its website, but it is unclear whether these channels are intended for customer service. This falls short of our expectation of top-rated payment processors for great customer service. Overall, we will reward the company’s spotless record with an “A” rating, but we would also warn merchants that there is not much public feedback about Payment Advisors to base this rating on.

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Response from Payment Advisors

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Payment Advisors BBB Rating Summary

No BBB Profile

The Better Business Bureau does not maintain a profile for Payment Advisors at this time. We therefore will not factor a BBB rating into this review.

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Response from Payment Advisors

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Unknown
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

Payment Advisors appears to market itself via online advertising and referral relationships. The company has partner-oriented materials on its website that suggest that it utilizes ISO, sub-ISO, or independent reseller relationships, but there is no hard evidence that it maintains an outside sales team. We are unable to locate any Payment Advisors complaints that describe unethical sales tactics by the company or its management team, and the Payment Advisors does not feature any deceptive rate quotes or guarantees.

Payment Advisors Rate Quotes

One page on the Payment Advisors website advertises “0% Processing,” which appears to be some sort of cash discount or zero fee program. This type of pricing plan surcharges customers to compensate for the cost of merchants’ transaction fees, which means that it isn’t necessarily deceptive of the company to advertise 0% processing. Merchants should ensure that they understand the full scope of the plan before signing up for it. If you suspect you are being overcharged by Payment Advisors, you can double-check your bill with a third-party statement audit.

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Response from Payment Advisors

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Payment Advisors Logo

Our Opinion of Payment Advisors

A Solid Choice for High Risk Merchants

Payment Advisors rates as a reliable option for most high risk business types. The company appears to be relatively small and new, but it has not yet accumulated many negative reviews. As usual, merchants in high risk industries should be prepared to encounter stringent application protocols as well as less-than-competitive pricing regardless of their processor. We encourage merchants to compare Payment Advisors’ pricing to that offered by top-rated high risk payment processors.

We rely on your feedback about Payment Advisors to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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1 Review Leave Your Review for Payment Advisors Below

  1. Bethany says:

    Beware:: Marci Duniec is the “Director of Operations” Her husband is the president. Unfortunately, she acts as though she has no knowledge of their services. She will manipulate you and not tell you full details. As soon as you accept their offer, she will be unavailable for your calls. If you have any questions after you submit the form she is pure rude. Once she has a contract, she will take as much money as she can and say “Too bad” the application is misrepresented and not clear. If you ask Marci, she will tell you one thing and then charge another. Please, be aware of this company, they are the furthest from an honest company as it gets. It’s fraud at its finest.

    This post will help: Find and Eliminate Hidden Fees In Your Monthly Bill


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