Payment Advisors Reviews & Complaints

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How did they treat you? ▼


In this review of Payment Advisors, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether Payment Advisors meets your payment processing needs.

About Payment Advisors

Founded in 2014, Payment Advisors is a merchant account provider that specializes in serving high-risk business types. Payment Advisors claims that it is partnered with 15 different banks and is capable of placing new CBD merchants, marijuana dispensaries, online firearms vendors, remote tech support, payday loans, and other extremely hard-to-place merchant types. Federal banking regulations create difficulties for these sorts of merchants, making Payment Advisor's banking network an asset to those companies.

Payment Advisors Payment Processing

Payment Advisors processes all major debit and credit cards with a focus on high-risk businesses. Their services include: credit and debit card processing, e-check processing, ACH processing, check cashing, cashless ATM processing, chargeback control assistance, offshore processing and aggregator solutions, and “0% processing”.

Payment Advisors payment processing
Payment Advisors offers standard payment processing services

Payment Advisors Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

Our research has uncovered only a single negative Payment Advisors review, with no evidence suggesting fraudulent activities. This lone review points to suboptimal customer service experiences. As a specialized firm established in 2014, Payment Advisors’ relatively small client base within a niche market is a likely factor in the limited feedback. Nevertheless, maintaining such a clean complaint record, particularly in high-risk sectors known for challenges like fund-holds and account closures, is commendable.

Payment Advisors Lawsuits

No outstanding class-action lawsuits or FTC complaints have been identified against Payment Advisors. For merchants seeking alternative ways to address dissatisfaction, reporting to supervisory organizations could be an effective approach.

Payment Advisors Customer Service Options

Payment Advisors provides a phone number and email address for contact on its website, though it’s not explicitly stated if these are for customer support. The following contact details are available for customer service:

(704) 651-6850 – General Customer Service
(866) 302-8143 – Fax

Additionally, a dedicated support email address is available at [email protected] along with a support form on the website.

While this level of customer service provision doesn’t quite meet the standards of top-rated payment processors, Payment Advisors’ unblemished record warrants an “A” rating. However, merchants should note the scarcity of public feedback on Payment Advisors when considering this rating.

Payment Advisors Online Ratings

Here's How They Rate Online

No BBB Profile

The Better Business Bureau does not maintain a profile for Payment Advisors at this time. We therefore will not factor a BBB rating into this review.

Payment Advisors Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Variable Contract Terms

While there isn’t publicly available information about the standard Payment Advisors contract, it’s likely that the company’s pricing will vary significantly from one merchant to another. Payment Advisors primarily serves high-risk industries, where it’s common for merchants to encounter higher rates, six-month rolling reserves, and stringent chargeback limits. Despite the absence of complaints about Payment Advisors’ contract terms, indicating satisfaction among most users, it’s plausible that merchants could incur monthly minimum fees, PCI compliance fees, and early termination fees through the company.

Expect Higher Prices

Considering its focus area, merchants shouldn’t anticipate Payment Advisors’ pricing to align with the cheapest merchant accounts available. If you possess any insights about the standard Payment Advisors agreement, please share them in the comment section below.

Payment Advisors Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Unknown
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

Payment Advisors appears to market itself via online advertising and referral relationships. The company has partner-oriented materials on its website that suggest that it utilizes ISO, sub-ISO, or independent reseller relationships, but there is no hard evidence that it maintains an outside sales team. We are unable to locate any Payment Advisors reviews that describe unethical sales tactics by the company or its management team, and the Payment Advisors does not feature any deceptive rate quotes or guarantees.

Payment Advisors Rate Quotes

The Payment Advisors website advertises “0% Processing,” which appears to be some sort of cash discount or zero-fee program. This type of pricing plan surcharges customers to compensate for the cost of merchants’ transaction fees, which means that it isn’t necessarily deceptive of the company to advertise 0% processing. Merchants should ensure that they understand the full scope of the plan before signing up for it. If you suspect you are being overcharged by Payment Advisors, you can double-check your bill with a third-party statement audit.

Our Payment Advisors Review Summary

Our Final Thoughts

Payment Advisors rates as a reliable option for many high-risk business types. While the company appears relatively small and new to the industry, it has not accumulated significant negative reviews, which speaks well of its early reputation. However, as with any high-risk merchant account provider, businesses should anticipate stringent application protocols and potentially less competitive pricing due to the nature of high-risk processing.

It’s essential that merchants carefully compare Payment Advisors’ pricing against that of other top-rated high-risk payment processors. This comparison will help ensure they are receiving the best possible terms and value for their business needs. By understanding their unique risk profile and carefully vetting available options, merchants can make a more informed decision that secures their financial interests while managing the challenges inherent in high-risk processing.

Location & Ownership

Payment Advisors is headquartered at 125 Remount Rd C1, Charlotte, North Carolina 28203. Steve Duniec is the president of Payment Advisors.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Payment Advisors Treat You?

1 User Reviews

  • Bethany

    Beware:: Marci Duniec is the “Director of Operations” Her husband is the president. Unfortunately, she acts as though she has no knowledge of their services. She will manipulate you and not tell you full details. As soon as you accept their offer, she will be unavailable for your calls. If you have any questions after you submit the form she is pure rude. Once she has a contract, she will take as much money as she can and say “Too bad” the application is misrepresented and not clear. If you ask Marci, she will tell you one thing and then charge another. Please, be aware of this company, they are the furthest from an honest company as it gets. It’s fraud at its finest.

    This post will help: Find and Eliminate Hidden Fees In Your Monthly Bill


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