Payment Advisors Reviews & Complaints
High-Risk Specialists
Founded in 2014, Payment Advisors is a merchant account provider that specializes in serving high-risk business types. Payment Advisors claims that it is partnered with 15 different banks and is capable of placing new CBD merchants, marijuana dispensaries, online firearms vendors, remote tech support, payday loans, and other extremely hard-to-place merchant types. Federal banking regulations create difficulties for these sorts of merchants, making Payment Advisor's banking network an asset to those companies.
Payment Advisors Payment Processing
Payment Advisors processes all major debit and credit cards with a focus on high-risk businesses. Their services include: credit and debit card processing, e-check processing, ACH processing, check cashing, cashless ATM processing, chargeback control assistance, offshore processing and aggregator solutions, and “0% processing”.
Payment Advisors Location & Ownership
Payment Advisors is headquartered at 125 Remount Rd C1, Charlotte, North Carolina 28203. Steve Duniec is the president of Payment Advisors.
Payment Advisors Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Yes |
Most Common Complaint | N/A |
Low Complaint Total
Our research has uncovered only a single negative Payment Advisors review, with no evidence suggesting fraudulent activities. This lone review points to suboptimal customer service experiences. As a specialized firm established in 2014, Payment Advisors’ relatively small client base within a niche market is a likely factor in the limited feedback. Nevertheless, maintaining such a clean complaint record, particularly in high-risk sectors known for challenges like fund-holds and account closures, is commendable.
Payment Advisors Lawsuits
No outstanding class-action lawsuits or FTC complaints have been identified against Payment Advisors. For merchants seeking alternative ways to address dissatisfaction, reporting to supervisory organizations could be an effective approach.
Payment Advisors Customer Service Options
Payment Advisors provides a phone number and email address for contact on its website, though it’s not explicitly stated if these are for customer support. The following contact details are available for customer service:
(704) 651-6850 – General Customer Service
(866) 302-8143 – Fax
Additionally, a dedicated support email address is available at [email protected] along with a support form on the website.
While this level of customer service provision doesn’t quite meet the standards of top-rated payment processors, Payment Advisors’ unblemished record warrants an “A” rating. However, merchants should note the scarcity of public feedback on Payment Advisors when considering this rating.
Payment Advisors Online Ratings
Here's How They Rate Online
No BBB Profile
The Better Business Bureau does not maintain a profile for Payment Advisors at this time. We therefore will not factor a BBB rating into this review.
Payment Advisors Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate | 1.00% - 4.99% |
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Keyed-in Rate | 1.00% - 4.99% |
Early Termination Fee | Undisclosed |
PCI Compliance Fee | Undisclosed |
Equipment Lease Terms | Undisclosed |
Variable Contract Terms
While there isn’t publicly available information about the standard Payment Advisors contract, it’s likely that the company’s pricing will vary significantly from one merchant to another. Payment Advisors primarily serves high-risk industries, where it’s common for merchants to encounter higher rates, six-month rolling reserves, and stringent chargeback limits. Despite the absence of complaints about Payment Advisors’ contract terms, indicating satisfaction among most users, it’s plausible that merchants could incur monthly minimum fees, PCI compliance fees, and early termination fees through the company.
Expect Higher Prices
Considering its focus area, merchants shouldn’t anticipate Payment Advisors’ pricing to align with the cheapest merchant accounts available. If you possess any insights about the standard Payment Advisors agreement, please share them in the comment section below.
Payment Advisors Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | Unknown |
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Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
Inside/Outside Sales Team
Payment Advisors appears to market itself via online advertising and referral relationships. The company has partner-oriented materials on its website that suggest that it utilizes ISO, sub-ISO, or independent reseller relationships, but there is no hard evidence that it maintains an outside sales team. We are unable to locate any Payment Advisors reviews that describe unethical sales tactics by the company or its management team, and the Payment Advisors does not feature any deceptive rate quotes or guarantees.
Payment Advisors Rate Quotes
The Payment Advisors website advertises “0% Processing,” which appears to be some sort of cash discount or zero-fee program. This type of pricing plan surcharges customers to compensate for the cost of merchants’ transaction fees, which means that it isn’t necessarily deceptive of the company to advertise 0% processing. Merchants should ensure that they understand the full scope of the plan before signing up for it. If you suspect you are being overcharged by Payment Advisors, you can double-check your bill with a third-party statement audit.
Our Payment Advisors Review Summary
Our Final Thoughts
A Solid Choice for High-Risk Merchants
Payment Advisors rates as a reliable option for most high-risk business types. The company appears to be relatively small and new, but it has not yet accumulated many negative reviews. As usual, merchants in high-risk industries should be prepared to encounter stringent application protocols as well as less-than-competitive pricing regardless of their processor. We encourage merchants to compare Payment Advisors’ pricing to that offered by top-rated high-risk payment processors.
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Bethany
Beware:: Marci Duniec is the “Director of Operations” Her husband is the president. Unfortunately, she acts as though she has no knowledge of their services. She will manipulate you and not tell you full details. As soon as you accept their offer, she will be unavailable for your calls. If you have any questions after you submit the form she is pure rude. Once she has a contract, she will take as much money as she can and say “Too bad” the application is misrepresented and not clear. If you ask Marci, she will tell you one thing and then charge another. Please, be aware of this company, they are the furthest from an honest company as it gets. It’s fraud at its finest.
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-Phillip