Payment Logistics Review

Payment Logistics Overview

A First Data Reseller

Founded in 2004, Payment Logistics LLC (paymentlogistics.com) is a small-to-mid-sized payment processor based in San Diego, California. Though the company has previously claimed to be a direct processor, it uses the First Data network for its processing purposes. Payment Logistics primarily focuses on providing merchant accounts, credit card processing hardware and software, and related data security services.

Payment Logistics Location and Ownership

Payment Logistics is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California, with headquarters at 11011 N Torrey Pines Rd #250, La Jolla, California 92037. Dustin Niglio is listed as the CEO of Payment Logistics.

Payment Logistics Review Table of Contents

  • Sales & Marketing: Payment Logistics does not engage in misleading sales tactics and has not received complaints about its sales team.
  • Costs & Contract: Payment Logistics appears to offer a three-year contract through First Data with an early termination fee of at least $250.
  • Complaints & Service: Payment Logistics has received only a few public complaints from merchants.
  • BBB Rating: Payment Logistics has an “A+” rating with the Better Business Bureau and has not received any complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With Payment Logistics

Payment Logistics Statement Analyzer

Find hidden fees, pricing errors, and overcharges in your Payment Logistics merchant account. Not with Payment Logistics? That's ok, we can find excessive fees in any statement. In fact, We've found $725,402 in total hidden fees in 2019 already! Submit a recent statement to try it out for free.

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Products & Services Offered

  • Debit and credit card processing
  • ACH processing
  • Gift and loyalty programs
  • Virtual terminal
  • Tablet-based processing software
  • POS equipment

Types of Businesses Served

  • Retail
  • E-commerce
  • Mobile
  • MOTO

Payment Logistics Rates, Fees, and Costs

Key Points

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $250-$500
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Three-Year Contract

Payment Logistics’ standard merchant account contract has a service agreement of three years with a $250 early cancellation fee, although this fee can be as much as $500. An agent of the company reported that the service agreement locks the processing rates and that the company cannot raise them without giving notice to the merchant. In the event that Payment Logistics wants to raise a merchant’s processing rates, the company will give the merchant 30 days to cancel service with no penalty. Additionally, Payment Logistics states that it offers a rate match guarantee and will match any serious quotes from other processors while the merchant is under contract.

Rates Vary By Agent

Aside from these policies, the company’s rates, fees, and contract terms may vary from one merchant to the next, so merchants are advised to fully read and understand the terms of the merchant account agreement prior to signing. It is uncertain at the time of this review whether Payment Logistics charges a PCI Compliance fee. In general, though, the company’s pricing falls somewhere between industry averages and the cheapest merchant accounts. If you have information regarding any of the company’s pricing, please leave it in the comment section below.

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Response from Payment Logistics

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Payment Logistics Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are currently able to locate only two Payment Logistics negative reviews, one of which was later recanted due to no fault on the part of the company. The other complaint, found in the comment section of this review, involved a merchant being improperly billed for an early termination fee. The president of Payment Logistics followed up on this incident to state that the charge was a mistake and the merchant’s money was refunded. There are also numerous older complaints about a company that is apparently running a check scam and using the same business name as Payment Logistics. This company should not be confused with the Payment Logistics organization that is the subject of this review.

Payment Logistics Support Options

The Payment Logistics website offers a dedicated phone number for customer support, although it’s unclear whether this line is serviced by Payment Logistics or First Data. While phone support is a solid offering from the company, it falls short of our expectations of the top-rated merchant accounts for great customer service.

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Response from Payment Logistics

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Payment Logistics BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Clean Complaint Record

As of this review, Payment Logistics is accredited with the Better Business Bureau with an “A+” rating. In the last 36 months, the BBB is reporting that the company has received zero complaints. Payment Logistics has also not received any informal reviews to its BBB profile.

An “A” Performance

Given the company’s clean complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are reasons to be skeptical of the BBB’s rating system.

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Response from Payment Logistics

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

Payment Logistics appears to market its services primarily through inside sales agents, outside independent sales agents, sub-ISOs, payment technology providers, trade associations and community banks. Although the use of independent sales agents and sub-ISOs would normally lower a company’s rating in this section, it has not generated any Payment Logistics sales complaints. We will therefore assume the best about the company’s sales process at this time.

No Deceptive Quotes

As a point in its favor, the company does not appear to use misleading marketing or rate advertising in its official materials. If you suspect that a Payment Logistics representative has added hidden fees to your contract, we recommend seeking a third-party statement audit to find and eliminate unnecessary charges.

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Response from Payment Logistics

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Payment Logistics Marketing Example

Payment Logistics Logo

Our Opinion of Payment Logistics

A Good Option for Most Small Businesses

Although it is a smaller processor, Payment Logistics appears to be a solid performer that is able to serve just about any business type. The terms of the Payment Logistics merchant account contract may vary by merchant, so be sure to read your contract thoroughly. The company can improve its rating slightly by removing the early termination fee from its agreement. Until it does, merchants should compare its pricing to that offered by top-rated merchant account providers.

We rely on your feedback about Payment Logistics to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

My Qualifications

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so decided to build this website to help you research which providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. Simply scroll to the top of the page to find the search bar. You can also message me if you need any guidance.

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2 Reviews Leave Your Review for Payment Logistics Below

  1. From Management:

    We do not assess an early termination fee when a merchant closes their doors. Unfortunately, we do not always learn why an account is closed at account closure. Once this was brought to our attention, we refunded this merchant right away. We regret the inconvenience this caused Teresa and wish her the best of luck in here future endeavors.

    Our early termination policy is designed to cover expenses associated with an account that we may not recoup should the account not live out the initial contract term. We also have a rate match guarantee so regardless whether the account is within the initial contract term or not, we will always match or beat a competitive rate. That way our clients never have to worry about being locked into a deal that is not competitive.

  2. Teresa says:

    I just closed my account with Payment Logistics since I had to close my retail store. I was slammed with a $500 fee even though when I signed on with them I told them that my lease wasn’t even as long as the contract and I wasn’t sure that I’d renew the lease. I was assured that I wouldn’t be charged the fee if I closed my shop, that it was just if I dropped them for another processor for my store. I also find it poor business practice if they charge the full $500 even if you are just barely short your contract term, but that’s beside the point. Anyway, a rep at the 1-800 number, along with my local rep’s boss, both told me they would reverse the fee, but I NEVER heard back from them, after numerous attempts. Although they initially claimed THEY were different and honest and fair, this company seems to be as sleazy as the rest of them!

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