Payment Logistics Review

Founded in 2004, Payment Logistics LLC is a small-to-mid-sized payment processor based in San Diego, California. Though the company has previously claimed to be a direct processor, it uses the First Data (now Fiserv) network for its processing purposes.

In 2022, Payment Logistics was purchased by Fortis. It appears the two companies are merging, and it’s unclear what this means for the PL brand at this time.

Payment Processing

Payment Logistics handles the processing of major debit and credit cards, focusing on merchant accounts, credit card processing hardware and software, and data security services. Their services include EMV card readers, NFC payments, mobile payments, POS solutions, e-commerce solutions, and gift and loyalty programs.

Integrated Payment Solutions for Businesses

Payment Logistics provides integrated payment solutions tailored to various business sectors. These solutions integrate the payment processing system with the existing Point of Sale (POS) or management software of businesses. This integration allows businesses to manage transactions and track sales records without using multiple systems.

Paygistix Technology Platform

Payment Logistics’ services are built around its proprietary Paygistix technology platform. Paygistix offers tools and features for transaction management, detailed reporting, and payment processing.

Minimal Complaint Total

Our search has yielded only a handful of Payment Logistics reviews, one of which was later retracted as it was unrelated to the company’s services. Another review, retrieved from the comments section, highlighted an instance where a client was erroneously billed for an early termination fee. The president of Payment Logistics promptly addressed this issue, clarifying it as a mistake and issuing a refund. Additionally, there are several dated complaints regarding a different entity using the same business name as Payment Logistics, involved in a check scam. It’s crucial not to conflate this unrelated entity with the Payment Logistics under review. If you have feedback or a review of your own experience with Payment Logistics, please share it in the comments below.

Payment Logistics Legal Standing

No class-action lawsuits or FTC complaints are outstanding against Payment Logistics. Clients dissatisfied with their experience and seeking recourse may consider reporting their concerns to relevant supervisory organizations.

Payment Logistics Customer Support Channels

While Payment Logistics provides a dedicated phone support number, it remains unclear whether this line is managed by Payment Logistics or First Data (Fiserv). Although phone support is a commendable feature, it falls short of the expectations set by top-rated merchant accounts known for exceptional customer service.

PaymentPop Rating for Payment Logistics

Positive Feedback

There are no positive reviews published about Payment Logistics on the PaymentPop website.

Payment Logistics BBB Rating

As of this review, Payment Logistics has been accredited with the Better Business Bureau since 2005 and holds an “A+” rating. In the last 36 months, the BBB is reporting that the company has received 0 complaints. Payment Logistics has also not received any informal reviews to its BBB profile.

An “A” Performance

Given the company’s clean complaint record, we agree with the BBB’s rating at this time. Business owners should note, however, that there are reasons to be skeptical of the BBB’s rating system.

Google Maps Rating for Payment Logistic

Payment Logistics has a 2.5 out of 5 star rating based on 19 user reviews on Google Maps.

Three-Year Contract

Payment Logistics offers a standard merchant account contract with a three-year term, accompanied by an early cancellation fee of $250, which may escalate to as much as $500 under certain conditions. A company representative has clarified that this agreement secures the processing rates, prohibiting any increases without prior notice to the client. Should Payment Logistics decide to adjust a business’s processing rates, it will provide the client with a 30-day window to terminate the service without incurring a penalty. Furthermore, Payment Logistics commits to a rate match guarantee, promising to meet or beat any competitive quotes from other processors for the duration of the contract.

Rates Vary By Agent

The company’s rates, fees, and contract terms might differ significantly between clients, urging business owners to thoroughly review and comprehend the merchant account agreement before signing. Currently, it is not clearly stated whether Payment Logistics imposes a PCI Compliance fee. Generally, the company’s pricing strategy is positioned between the industry average and the more affordable options available, as indicated by a comparison with the least expensive merchant accounts. For more detailed insights on the company’s pricing structure, including fees and contract specifics, stakeholders and potential clients are encouraged to contribute information in the comments section.

Inside/Outside Sales Team

Payment Logistics appears to market its services primarily through inside sales agents, outside independent sales agents, sub-ISOs, payment technology providers, trade associations, and community banks. Although the use of independent sales agents and sub-ISOs would normally lower a company’s rating in this section, it has not generated any Payment Logistics sales complaints.

This compares favorably to our list of best credit card processors.

No Deceptive Quotes

As a point in its favor, the company does not appear to use misleading marketing or rate advertising in its official materials. If you suspect that a Payment Logistics representative has added hidden fees to your contract, we recommend seeking a third-party statement audit to find and eliminate unnecessary charges.

Despite its relatively smaller size, Payment Logistics has established itself as a reliable credit card processing provider capable of serving various business types. Its adaptable approach ensures merchants receive tailored solutions that meet their specific needs. However, it’s important for merchants to carefully review their contract terms, as the details may vary depending on individual agreements. This careful scrutiny helps businesses understand the nuances of their contracts and make the most informed decisions.

The company’s reputation is strong, but it could be further enhanced by eliminating the early termination fee from its agreements. Such a move would increase transparency and flexibility, making it more attractive to prospective clients. Until this improvement is made, business owners should remain diligent in comparing Payment Logistics’ pricing and terms with those of leading merchant account providers. This comparison will help ensure they select the provider offering the best value and services that align with their business goals.