Payment Logistics Overview
A First Data Reseller
Founded in 2004, Payment Logistics LLC (paymentlogistics.com) is a small-to-mid-sized payment processor based in San Diego, California. Though the company has previously claimed to be a direct processor, it uses the First Data network for its processing purposes. Payment Logistics primarily focuses on providing merchant accounts, credit card processing hardware and software, and related data security services.
Payment Logistics Location and Ownership
Payment Logistics is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California, with headquarters at 11011 N Torrey Pines Rd #250, La Jolla, California 92037. Dustin Niglio is listed as the CEO of Payment Logistics.
Payment Logistics Review Table of Contents
- Sales & Marketing: Payment Logistics does not engage in misleading sales tactics and has not received complaints about its sales team.
- Costs & Contract: Payment Logistics appears to offer a three-year contract through First Data with an early termination fee of at least $250.
- Complaints & Service: Payment Logistics has received only a few public complaints from merchants.
- BBB Rating: Payment Logistics has an “A+” rating with the Better Business Bureau and has not received any complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Payment Logistics
Payment Logistics Statement Analyzer
Find hidden fees, pricing errors, and overcharges in your Payment Logistics merchant account. Not with Payment Logistics? That's ok, we can find excessive fees in any statement. In fact, We've found $725,402 in total hidden fees in 2019 already! Submit a recent statement to try it out for free.
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Highly Rated Industry Competitors
Our Opinion of Payment Logistics
A Good Option for Most Small Businesses
Although it is a smaller processor, Payment Logistics appears to be a solid performer that is able to serve just about any business type. The terms of the Payment Logistics merchant account contract may vary by merchant, so be sure to read your contract thoroughly. The company can improve its rating slightly by removing the early termination fee from its agreement. Until it does, merchants should compare its pricing to that offered by top-rated merchant account providers.
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About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
My Qualifications
I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so decided to build this website to help you research which providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. Simply scroll to the top of the page to find the search bar. You can also message me if you need any guidance.
Need help understanding your rates and fees? Submit a recent statement and I'll take a look at it for free.
From Management:
We do not assess an early termination fee when a merchant closes their doors. Unfortunately, we do not always learn why an account is closed at account closure. Once this was brought to our attention, we refunded this merchant right away. We regret the inconvenience this caused Teresa and wish her the best of luck in here future endeavors.
Our early termination policy is designed to cover expenses associated with an account that we may not recoup should the account not live out the initial contract term. We also have a rate match guarantee so regardless whether the account is within the initial contract term or not, we will always match or beat a competitive rate. That way our clients never have to worry about being locked into a deal that is not competitive.
I just closed my account with Payment Logistics since I had to close my retail store. I was slammed with a $500 fee even though when I signed on with them I told them that my lease wasn’t even as long as the contract and I wasn’t sure that I’d renew the lease. I was assured that I wouldn’t be charged the fee if I closed my shop, that it was just if I dropped them for another processor for my store. I also find it poor business practice if they charge the full $500 even if you are just barely short your contract term, but that’s beside the point. Anyway, a rep at the 1-800 number, along with my local rep’s boss, both told me they would reverse the fee, but I NEVER heard back from them, after numerous attempts. Although they initially claimed THEY were different and honest and fair, this company seems to be as sleazy as the rest of them!