Founded in 2004, Payment Logistics LLC (paymentlogistics.com) is a small-to-mid-sized direct processor based in San Diego, California. Though the company is a direct processor, it uses the First Data network for some processing purposes. Payment Logistics primarily focuses on providing merchant accounts, credit card processing hardware and software, and related data security services. Payment Logistics is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California, with headquarters at 6265 Greenwich Dr #110, San Diego, California 92122. Dustin Niglio is listed as the CEO of Payment Logistics.
- Sales & Marketing: Payment Logistics does not engage in misleading sales tactics and has not received complaints about its sales team.
- Costs & Contract: Payment Logistics appears to offer a three-year contract through First Data with an early termination fee of at least $250.
- Complaints & Service: Payment Logistics received only a few public complaints from merchants.
- BBB Rating: Payment Logistics has an “A+” rating with the Better Business Bureau and has not received any complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Payment Logistics
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Payment Logistics appears to market its services primarily through inside sales agents, outside independent sales agents, sub-ISOs, payment technology providers, trade associations and community banks. Although the use of independent sales agents and sub-ISOs would normally lower a company’s rating in this section, it does not appear to have negatively affected Payment Logistics or caused any merchant complaints. We will therefore assume the best about the company’s sales process at this time. As a point in its favor, the company does not appear to use misleading marketing or rate advertising in its official materials.
Payment Logistics Marketing Example
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||$250-$500|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
Payment Logistics’ standard merchant account contract has a service agreement of three years with a $250 early cancellation fee, although this fee can be as much as $500. An agent of the company reported that the service agreement locks the processing rates and that the company cannot raise them without giving notice to the merchant. In the event that Payment Logistics wants to raise a merchant’s processing rates, the company will give the merchant 30 days to cancel service with no penalty. Additionally, Payment Logistics states that it offers a rate match guarantee and will match any serious quotes from other processors while the merchant is under contract with them. Aside from this policy, the company’s rates, fees, and contract terms may vary from one merchant to the next, so merchants are advised to fully read and understand the terms of the merchant account agreement prior to signing. It is uncertain at the time of this review if Payment Logistics charges a PCI Compliance fee. If you have information regarding any of the company’s pricing, please leave it in the comment section below.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We are currently able to locate only two Payment Logistics negative reviews, one of which was later recanted due to no fault on the part of the company. The other complaint, found in the comment section of this review, involved a merchant being improperly billed for an early termination fee. The president of Payment Logistics followed up on this incident to state that the charge was a mistake and the merchant’s money was refunded. There are also numerous older complaints about a company that is apparently running a check scam and using the same business name as Payment Logistics. This company should not be confused with the Payment Logistics organization that is the subject of this review. The Payment Logistics website offers a dedicated phone number for customer support, although it’s unclear whether this line is serviced by Payment Logistics or First Data.
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
As of this review, Payment Logistics is accredited with the Better Business Bureau with an “A+” rating. In the last 36 months, the BBB is reporting that the company has received zero complaints. Payment Logistics has also not received any informal reviews to its BBB profile. Given the company’s clean complaint record, we agree with the BBB’s rating at this time.
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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