|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
Founded in 2004, Payment Logistics LLC (paymentlogistics.com) is a small-to-mid-sized direct processor based in San Diego, California. Though the company is a direct processor, it does use the First Data network for some processing purposes. Payment Logistics primarily focuses on providing merchant accounts, credit card processing hardware and software, and related data security services. Payment Logistics is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California, with headquarters at 6265 Greenwich Dr #110, San Diego, California 92122. Dustin Niglio is listed as the CEO of Payment Logistics.
|Payment Logistics Products and Services||Industries Served|
|Key Points – Sales & Marketing|
|Uses independent resellers?||Yes|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||No|
Payment Logistics appears to market its services primarily through inside sales agents, outside independent sales agents, sub-ISOs, payment technology providers, trade associations and community banks. Although the use of independent sales agents and sub-ISOs would normally lower a company’s rating in this section, it does not appear to have negatively affected Payment Logistics or caused any merchant complaints. We will therefore assume the best about the company’s sales process at this time. As a point in its favor, the company does not appear to use misleading marketing or rate advertising in its official materials.
|Key Points – Costs & Contract Terms|
|PCI compliance fee:||Variable|
Payment Logistics’ standard merchant account contract has a service agreement of three years with a $250 early cancellation fee, although this fee can be as much as $500. An agent of the company reported that the service agreement locks the processing rates and that the company cannot raise them without giving notice to the merchant. In the event that Payment Logistics wants to raise a merchant’s processing rates, the company will give the merchant 30 days to cancel service with no penalty. Additionally, Payment Logistics states that it offers a rate match guarantee and will match any serious quotes from other processors while the merchant is under contract with them. Aside from this, rates, fees, and contract terms may vary from one merchant to the next, so merchants are advised to fully read and understand the terms of the merchant account agreement prior to signing. It is uncertain at the time of this review if Payment Logistics charges a PCI Compliance fee. If you have information regarding any of the company’s pricing, please leave it in the comment section below.
|Key Points – Complaints & Service|
|Live customer support:||Yes|
|Most common complaint:||N/A|
We are currently able to locate only two Payment Logistics negative reviews, one of which was later recanted due to no fault on the part of the company. The other complaint, found in the comment section of this review, involved a merchant being improperly billed for an early termination fee. The president of Payment Logistics followed up on this incident to state that the charge was a mistake and the merchant’s money was refunded. There are also numerous older complaints about a company that is apparently running a check scam and using the same business name as Payment Logistics. This company should not be confused with the Payment Logistics organization that is the subject of this review. The Payment Logistics website offers a dedicated phone number for customer support, although it’s unclear whether this line is serviced by Payment Logistics or First Data.
|Key Points – BBB Report|
As of this review, Payment Logistics is accredited with the Better Business Bureau with an “A+” rating. In the last 36 months, the BBB is reporting two complaints, both of which were related to problems with the product or service. According to complaint details, one complaint was related to the company’s cancellation procedure, while the other had to do with fund hold following a chargeback. The responses from Payment Logistics were professional in tone despite the fact that one merchant was dissatisfied with the ultimate resolution of his complaint. We have slightly adjusted the BBB’s rating to reflect our view that “A+” ratings should be reserved for companies with zero complaints.
* Denotes CPO-adjusted BBB score
Payment Logistics Review
Rated out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-05-05
Although a smaller processor, Payment Logistics appears to be a solid performer and able to serve just about any business type. The terms of the Payment Logistics merchant account contract may vary by merchant, so be sure to read your contract thoroughly. The company can improve its rating slightly by removing the early termination fee from its agreement.
This review was originally published on 9/19/11 and was last updated on 5/5/15.
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