Paymill Review

2 Replies

Credit Card Processors
Paymill Logo
Category Breakdown
Sales & Marketing rated A plus
Costs & Contract rated A plus
Complaints & Service rated A plus
BBB Rating unrated

Overall Rating

"A+" Credit Card Processor Rating


Overview

Paymill Logo

Paymill Logo

Paymill (paymill.com) is a European online merchant account provider similar to the U.S. company Stripe. The company serves merchants and online businesses in over 30 European countries; however, it does not offer services in the U.S. or Canada. Launched in 2012, Paymill primarily caters to small e-commerce businesses, offering secure, fixed-price credit card processing via the web. Paymill is owned by Paymill GmbH and is headquartered at St.-Cajetan-Straße 43, 81669 Munich, Germany. Mark Henkel is listed as the CEO of Paymill.

Paymill Products and Services

  • Debit and credit card processing
  • Online payment gateway
  • Integration with third-party services
  • Sales reporting
  • Customizable checkout
  • International payment acceptance

Industries served:

  • E-commerce
  • Mobile
  • International

Related: Best Processors For E-Commerce Overall

Sales & Marketing | A+

Key Points – Sales & Marketing
Uses independent resellers? No
Promotes deceptive rate quotes? No
Discloses all important terms? Yes

Paymill appears to primarily market itself through its website and traditional advertising. There is currently no evidence that the company employs independent sales agents, and we are unable to locate any negative Paymill reviews that accuse its sales staff of unethical behavior. Additionally, the company does not appear to engage in deceptive advertising strategies in its official materials. The company’s pricing is clearly displayed and easy to understand.

Related: Best All-in-One E-Commerce Platforms

Costs & Contract | A+

Key Points – Costs & Contract Terms
Swiped rate: 2.95% + 0.28€
Keyed-in rate: 2.95% + 0.28€
Termination fee: None
PCI compliance fee: None
Equipment lease: Variable

The standard Paymill merchant agreement (available below) appears to be an indefinite term with no monthly costs or recurring fees. The company does not charge an early termination fee or any PCI Compliance fees, but it does advertise a chargeback fee of 18.75€. The Paymill website promotes a standard rate of 2.95% plus 0.28€ (3.95% plus 0.28€ for American Express), but an asterisk points the reader to a disclosure that this price is an average value for small traders across all countries. Certain countries will pay 3.25% for each transaction. It does not seem as if this rate quote is misleading, and we are unable to locate any complaints that mention dissatisfaction with Paymill’s pricing at this time.

We have seen one complaint in the comment section of this review related to Paymill’s processing bank for international payments, Wirecard Bank. The merchant claims that Wirecard charges large conversion fees for foreign currencies in addition to higher-than-average per-transaction fees. Another complainant cites Paymill’s refusal to process payments for their business type as a negative point in the company’s favor, but it doesn’t appear as though any real financial loss was suffered by the merchant. Overall, Paymill shapes up to be a low-risk, highly adaptable online payment option for its price.

See the Paymill Terms and Conditions

Related: Best Processors For Subscription & Membership Businesses

Complaints & Service | A+

Key Points – Complaints & Service
Total complaints: <10
Live customer support: Yes
Most common complaint: N/A

We are currently unable to locate any Paymill complaints that accuse the company of being a scam or a ripoff. The only two complaints about the company that we have found were located in the comment section of this review, and they have been addressed in the section above. In fact, most reviews of Paymill appear to be positive testimonials praising the service’s easy integration and helpful customer support. The company’s website provides contact information for a dedicated support email address and a phone line, and these channels of communication appear to do a more-than-adequate job of resolving merchant issues.

Related: Best Processors For Quickbooks Integration

BBB Report | N/A

As of this review, Paymill is not an accredited business with the Better Business Bureau, nor does it have a current BBB rating. This is due to its location in Europe. We will therefore not factor a BBB score into the company’s overall rating.

Related: Best Services For Combining Online and In-Store Sales

Bottom Line


Paymill Review

Rated 5 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-04-13

Paymill rates as a reliable merchant services provider according to our rating system. The company is showing very few online complaints and appears to offer transparent, competitive contract terms. Paymill’s focus on easy, widespread software integration also offers an added value that merchants may find appealing. Even when dealing with highly rated payment processors, merchants are advised to read all contract terms with great care.

This review was originally published on 2/12/13 and was last updated on 4/13/15.

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2 comments

  1. muacan

    Paymill is a great payment system for any developer and/or startup.

    However, if you are accepting payments in another currency than euro, their partner bank Wirecard Bank is not nice and will get you the worse rates. Also never forget-at least in some countries- they will make the payment in Euro not in your currency and due to converting your local currency to Euro with a bad rate, and then sending you Euro, than converting again you make a loss of about 5-10%.

    Adding to that, wirecard bank’s transparency is very bad. For example, in our last payment they paid 16,5% less than they declared, citing the intermediary bank costs as reason. However, their agreement states that the bank will only get 2.95%. The reason for the extra 16,5% fees? Still waiting an answer.

    Hope to live in a world were we loose the greedy banking system with hidden fees and bad transparency.

  2. Nikoletta Ven

    Dear Mr. Parker,

    The information listed above is not showing the real service rating/review of Paymill.

    I have bad experience with them, because they have published misleading information about the business models they support and my project wasted time and money due to their unprofessional attitude. I cannot agree that a ¨reliable¨ payment provider with ¨transparent terms¨ will put off its clients with empty promises, or will reject an application without giving clear explanations for that.
    The contract manager of Paymill just sent me an email with this standpoint ¨We regret that we cannot disclose specific details on the evaluation process.¨

    Regards,

    Nikoletta V.

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