Overview

Paymill (paymill.com) is a European online merchant account provider similar to the U.S. company Stripe. The company serves merchants and online businesses in over 30 European countries; however, it does not offer services in the U.S. or Canada. Launched in 2012, Paymill primarily caters to small e-commerce businesses, offering secure, fixed-price credit card processing via the web. Paymill is owned by Paymill GmbH and is headquartered at St.-Cajetan-Straße 43, 81669 Munich, Germany. Mark Henkel is listed as the CEO of Paymill.

Paymill Products and Services

  • Debit and credit card processing
  • Online payment gateway
  • Integration with third-party services
  • Sales reporting
  • Customizable checkout
  • International payment acceptance

Industries

  • E-commerce
  • Mobile
  • International
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Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

Paymill appears to primarily market itself through its website and traditional advertising. There is currently no evidence that the company employs independent sales agents, and we are unable to locate any negative Paymill reviews that accuse its sales staff of unethical behavior. Additionally, the company does not appear to engage in deceptive advertising strategies in its official materials. The company’s pricing is clearly displayed and easy to understand.

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Costs & Contract

Key Points - Costs & Contract

Swiped Rate 2.95% + 0.28€
Keyed-in Rate 2.95% + 0.28€
Early Termination Fee None
PCI Compliance Fee None
Equipment Lease Terms Variable

The standard Paymill merchant agreement (available below) appears to be an indefinite term with no monthly costs or recurring fees. The company does not charge an early termination fee or any PCI Compliance fees, but it does advertise a chargeback fee of 18.75€. The Paymill website promotes a standard rate of 2.95% plus 0.28€ (3.95% plus 0.28€ for American Express), but an asterisk points the reader to a disclosure that this price is an average value for small traders across all countries. Certain countries will pay 3.25% for each transaction. It does not seem as if this rate quote is misleading, and we are unable to locate any complaints that mention dissatisfaction with Paymill’s pricing at this time.

We have seen one complaint in the comment section of this review related to Paymill’s processing bank for international payments, Wirecard Bank. The merchant claims that Wirecard charges large conversion fees for foreign currencies in addition to higher-than-average per-transaction fees. Another complainant cites Paymill’s refusal to process payments for their business type as a negative point in the company’s favor, but it doesn’t appear as though any real financial loss was suffered by the merchant. Overall, Paymill shapes up to be a low-risk, highly adaptable online payment option for its price.

See the Paymill Terms and Conditions

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We are currently unable to locate any Paymill complaints that accuse the company of being a scam or a ripoff. The only two complaints about the company that we have found were located in the comment section of this review, and they have been addressed in the section above. In fact, most reviews of Paymill appear to be positive testimonials praising the service’s easy integration and helpful customer support. The company’s website provides contact information for a dedicated support email address and a phone line, and these channels of communication appear to do a more-than-adequate job of resolving merchant issues.

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BBB

As of this review, Paymill is not an accredited business with the Better Business Bureau, nor does it have a current BBB rating. This is due to its location in Europe. We will therefore not factor a BBB score into the company’s overall rating.

Paymill Logo

Paymill Bottom Line

Paymill rates as a reliable merchant services provider according to our rating system. The company is showing very few online complaints and appears to offer transparent, competitive contract terms. Paymill’s focus on easy, widespread software integration also offers an added value that merchants may find appealing. Even when dealing with highly rated payment processors, merchants are advised to read all contract terms with great care.

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry. Schedule a Consultation with Phillip

Schedule a Consultation with Phillip

3 Reviews Leave Your Review Below

  1. Hello sir,

    I would like to add my own experience.
    I am a Paymill customer since 2 years now. Our business is a classical ecommerce shop, not classified as “risky”.

    About the enrollment process

    The process of enrollment was very long, about 6 monthes.
    They were unable to write the contract with the fees negociated, I had to re-send all the emails from the sale person.
    They asked me for new documents every monthes, sometimes asking the same doc twice…

    About the contract,

    Days after signin the contract, I’ve received a new contract from a bank I’ve never heard of. That was the day I discovered that Credorax will provide the bank account and they will acquire our payments. Before that it was a UK bank. This discovery was coming with a new train of legal information to read, new agreements to sign, and again, company, olders ID, nature of business to provide…

    The payment settlements

    The sale person said I will have a daily money transfert, he never told me about a rolling reserve. When reading the banck contract, I was thinking I was at the end of this sooo long process, I discovered that they asked for a 30 days rolling reserve. I decided to shut down discussions, and go for a new provider. They finaly came back to propose a weekly transfert on friday (that’s what they offer now). But with practice, I understand now what a weekly tranfert does really mean. The transfert day is friday and must be a working day, if not, the transfert will be on next tuesday. Plus, first transfert will be issued 10 days after first week. So, every week you get the money of the 10 days before the preceding week, not the last 10 days. Finaly, they keep 7 + 10 days. That’s a lot of money. This is the real working of a weekly settlement, that is not explained clearly on their website and anybody.

    About our unique chargeback

    3 weeks ago we had our first chargeback in 2 years. The goods were sended a month before, just after the card transaction. The transaction of €60 was immediatly canceled by Paymill. They asked me to write the detail of the transaction for VISA, they only want it in english which is not my native language. Asking again informations they already have like the date of the transaction, the hour, the name on the card, the nature of my business, if I provide goods or services… the url of the website and so…. Sorry, just 2 things they did not have already: an invoice of the goods, the address of delivery, the phone number of the customer. That was really painfull and took much time. They told me that they will work with bank and VISA for a resolution. I’ve asked for the reason of the chargeback, they give me a generic list of possible reasons, I just had to guess wich one is the good for that case.
    After 2 weeks I received an email asking me to make a choice:
    1/ provide more information “to prove transaction is valid beyond any doubt”… send that infos to VISA, and proceed for a pre-arbitration. If I loose, I will be charged for €540
    2/ stop now the process, Paymill will charge m ofr €25 and money for that transaction is lost, definitely.
    Is my undestanding limited ? I can not provide more informations, I just did my merchand work, sending goods in time, validated that the goods were received, giving all informations I own. I decided to stop the process.
    The end of the story : I’ve talked to the customer, he gave me the name of his bank, after some times they found that they issued a bunch of chargebacks for a stolen card. Our paiement was in the batch for no reason. The bank paid us directly.
    What Paymill as done for me: nothing, how much did it cost: $25 (and many many time)
    And guess what ? just after that great experience, I received an email from Paymill, the subject was “New Credorax risk and chargeback policy”, I will not detail the content here, you will think of a joke.

    Last days with Paymill

    Paymill stopped our MOTO feature. MOTO means mail order/ telephone order. The day they did it, I’ve received an email with “for security reason, we stopped MOTO for your account”. We use MOTO to charge with a new transaction an already processed card, we don’t have access to the card number, it’s great. Our business case is when we receive a last minute call from a customer asking to add a good to his order, we add the good, and just charge the card for an additional amount, card number is kept secret. It’s a good service, quick, secure and painless for the customer. This feature is the one that make us go with Paymill (vs traditionnal providers we have in France). I’ve asked Paymill about the problem we have with MOTO, they just answered that we can not use it as a virtual terminal. I’ve asked again, may be a problem of understanding between us, strange answers, support service does not know why, really… they have a RISK service, that I can not talk to, they decided. They may have good reasons that I will never know. But I can not trust them more. I don’t need a payment provider that stop a feature without any advice.

    we are now looking for an other payment provider.

    Thanks for reading, sorry for my english, I know it’s far from perfect.

    Pierre

  2. Paymill is a great payment system for any developer and/or startup.

    However, if you are accepting payments in another currency than euro, their partner bank Wirecard Bank is not nice and will get you the worse rates. Also never forget-at least in some countries- they will make the payment in Euro not in your currency and due to converting your local currency to Euro with a bad rate, and then sending you Euro, than converting again you make a loss of about 5-10%.

    Adding to that, wirecard bank’s transparency is very bad. For example, in our last payment they paid 16,5% less than they declared, citing the intermediary bank costs as reason. However, their agreement states that the bank will only get 2.95%. The reason for the extra 16,5% fees? Still waiting an answer.

    Hope to live in a world were we loose the greedy banking system with hidden fees and bad transparency.

  3. Dear Mr. Parker,

    The information listed above is not showing the real service rating/review of Paymill.

    I have bad experience with them, because they have published misleading information about the business models they support and my project wasted time and money due to their unprofessional attitude. I cannot agree that a ¨reliable¨ payment provider with ¨transparent terms¨ will put off its clients with empty promises, or will reject an application without giving clear explanations for that.
    The contract manager of Paymill just sent me an email with this standpoint ¨We regret that we cannot disclose specific details on the evaluation process.¨

    Regards,

    Nikoletta V.

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