Paymill Review: Fees, Comparisons, Complaints, & Lawsuits
Note: As of 2022, it appears that the Paymill website no longer exists. It is unclear whether the company still functions. If you have any information about the status of Paymill, please let us know in the comments below.
Online Payment Processing with Simple Integration
Paymill is a European online merchant account provider similar to the U.S. company Stripe. It specializes in offering services to merchants in Germany, Austria, and Switzerland. The company serves merchants and online businesses in over 30 European countries; however, it does not offer services in the U.S. or Canada. Launched in 2012, Paymill primarily offers e-commerce merchant accounts. Paymill merchants can accept payments via the company’s own payment gateway or through an integration with PayPal. Klik & Pay acquired Paymill in 2016.
Paymill Location & Ownership
Paymill is headquartered at St.-Cajetan-Straße 43, 81669 Munich, Germany. Mark Fabian Henkel is listed as the CEO of Paymill.
Paymill Review Table of Contents
- Costs & Contract: Paymill offers 2 choices of monthly plans with no early termination fees associated with either.
- Complaints & Service: Paymill has received more than 20 public complaints.
- BBB Rating: Paymill does not have a profile with the Better Business Bureau at this time.
- Sales & Marketing: Paymill does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
Paymill Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||20+|
|Live Customer Support||Yes|
|Most Common Complaint||Fund Holds|
Low Complaint Total
We are currently able to locate more than 20 Paymill complaints, none of which accuse the company of being a scam or a ripoff. 5 complaints were located in the comment section of this review, while the majority were found in other consumer forums. Most complaints describe poor customer support, a slow signup process, and having their account shut down due to a risk assessment by Paymill’s internal risk department. While we do not know the facts of the account freezes, it does appear that Paymill’s customer support team receives mixed reviews due to its slow responses.
Paymill Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Paymill. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Paymill Customer Service Options
The company’s website provides contact information for a dedicated support email address and a phone line, which is more than many e-commerce platforms provide. Nevertheless, the complaints of slow service suggest that Paymill does not rank as a top payment processor for customer service at this time.
Paymill Online Ratings
Here's How They Rate Online
The Better Business Bureau does not maintain a profile for Paymill at this time. We therefore will not factor a BBB score into the company’s overall rating.
Paymill Fees, Rates & Costs
A Closer Look at The Contract
|Visa/MC EU Base Plan Rate||1.95% + €0.25|
|Visa/MC International Base Plan Rate||3.45% + €0.25|
|Visa/MC Professional Plan Rate||1.35% + €0.25|
|Visa/MC International Professional Plan Rate||3.35% + €0.25|
|Basic Plan Fee||€4.95 Per Month|
|Professional Plan Fee||€19.95 Per Month|
|Early Termination Fee||€0|
|PCI Compliance Fee||€0|
|Equipment Lease Terms||Undisclosed|
The standard Paymill merchant agreement appears to be a month-to-month agreement with no set term. The company does not charge an early termination fee or any PCI Compliance fees, but it does advertise a chargeback fee of €18.75.
The Paymill website lists 2 pricing tiers relative to options between the company’s Base and Professional plans. The Base plan charges €4.95 per month, 1.95% plus €0.25 per Visa/MasterCard EU transaction, and 3.45% plus €0.25 per Visa/MasterCard International transaction. The Professional plan charges €19.95 per month, 1.35% plus €0.25 per Visa/MasterCard EU transaction, and 3.35% plus €0.25 per Visa/MasterCard International transaction. Both plans charge 1% per Sofort transfer.
Other Assorted Fees
We have seen one complaint in the comment section of this review related to Paymill’s processing bank for international payments, Wirecard Bank. The merchant claims that Wirecard charges large conversion fees for foreign currencies in addition to higher-than-average per-transaction fees. Paymill itself acknowledges that currency exchange fees may apply in certain circumstances. A number of other complaints cite Paymill’s refusal to serve certain business types without extensive underwriting and a rolling reserve. Merchants operating in conventionally high-risk sectors may be better served by a top-rated high-risk merchant account provider.
Competitive for the European Market
Overall, Paymill shapes up to be a low-commitment, highly adaptable online payment option for its price. Its focus on European payment processing makes it one of the simplest tools for the markets it serves. That said, we always encourage merchants to check out our list of the providers of the best merchant services.
Paymill Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
Inside Sales Team
Paymill appears to primarily market itself through its website and traditional advertising. There is currently no evidence that the company employs independent sales agents, and we are unable to locate any negative Paymill reviews that accuse its sales staff of unethical behavior. This compares favorably to our list of best credit card processors. Paymill’s advertising generally targets web-savvy business owners and developers who are already looking for online payment solutions.
Paymill is certainly not a viable option for high-risk merchant acccounts. The company’s terms of service detail types of businesses which it will not offer services to under section 9.1, which include: night clubs, erotic bars, swinger clubs, restaurants situated in “red light districts”, arcades, casinos, sex stores, and weapons companies, among others.
No Deceptive Quotes
Additionally, the company does not appear to engage in unethical advertising strategies in its official materials. The company’s pricing is clearly displayed and easy to understand. If you suspect that Paymill is charging you hidden fees, however, we recommend seeking a third-party statement audit.
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