The Truth About PayPoint: Is It Right for Your Business?

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

PayPoint

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of PayPoint

Pros

Diverse payment services
Mobile payment options
Integrated EPoS systems
Extensive retail network
24/7 customer suppo

Cons

Transaction fees possible
Equipment rental costs
Contractual obligations
Limited international reach
Possible setup fees

Overview

In this review of PayPoint, we take a closer look at the company’s credit card processing services. Their offerings include point-of-sale systems, mobile payments, and e-commerce solutions designed for a variety of businesses. We’ll highlight which businesses may benefit most from these services. We’ll also review customer feedback to show common trends and concerns. In addition, we’ll cover pricing, contract terms, and included services. By the end, you’ll know whether PayPoint is the right fit for your business.

About PayPoint

Screen Capture of PayPoint Homepage
PayPoint Homepage

Founded in 1996 and listed on the London Stock Exchange since 2004, PayPoint is a merchant account provider serving businesses in the United Kingdom, Ireland, and Romania. PayPoint originally specialized in enabling consumers to pay their gas and electric bills at retail locations. The company has since expanded to offer ATM, retail, mobile, and e-commerce payment products to both consumers and businesses.

PayPoint acquired a number of businesses in 2021, including RSM 2000, Handepay, and Merchant Rentals. 2023 saw the company acquire Appreciate Group, a gifting and engagement company.

Products & Merchant Services

Multi-Channel Payment Solutions

PayPoint offers versatile payment solutions to support modern commerce, including online, mobile, and in-store payments. This range of options allows businesses to connect with their customers across various shopping platforms.

E-commerce Payment Gateway

For online retailers, PayPoint provides an e-commerce payment gateway that enables secure acceptance of credit and debit card payments. This gateway is compatible with various e-commerce platforms and shopping carts.

PayPoint One

PayPoint One is an integrated device that combines an EPOS (Electronic Point of Sale) system, card payment processing, and PayPoint services. This all-in-one solution helps businesses manage sales, inventory, and reports while supporting multiple payment methods.

Retail Services

In addition to payment solutions, PayPoint offers retail services such as SIM cards, parcel services, and digital vouchers.

Customer Reviews & Sentiment

Minimal Complaint Volume

Currently, we’ve identified fewer than 10 PayPoint complaints, none of which allege fraudulent practices by the company. Among merchant grievances, common issues include poor customer service, challenges in canceling services, unexpected fees, and technical glitches with PayPoint’s hardware. It’s noteworthy that some complaints pertain to non-merchant services products, which have a minimal impact on our assessment. Additionally, it’s possible that some merchants attribute their issues to Lloyds Cardnet instead of PayPoint, though PayPoint shares responsibility for connecting merchants to their Lloyds accounts.

PayPoint Legal Standing

No outstanding class-action lawsuits or FTC complaints have been reported against PayPoint. Merchants seeking resolution for their grievances without litigation are encouraged to report concerns to relevant supervisory organizations.

PayPoint Customer Support Options

Considering its size and tenure in the industry, PayPoint maintains a commendably low number of complaints. Therefore, we assign the company an “A” rating in this category. PayPoint provides phone and email support to its users. However, these support channels do not elevate the company to the status of a top-rated processor for customer service.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop1
BBB RatingN/A
Trustpilot4.8
Google Maps3.1
Average Rating3.95

PaymentPop Rating for PayPoint

Negative Feedback

No customer care support. They charge penalties without notice and keep stealing the money. As a retailer running a small shop, we make a living out of it.

Positive Feedback

There are no positive reviews published about PayPoint on the PaymentPop website.

No BBB Profile

The Better Business Bureau does not maintain a profile for PayPoint at this time due to its location in the UK. We therefore will not factor a BBB rating into our review.

Trustpilot Rating for PayPoint

PayPoint has a 4.8 out of 5 star rating based on 2,789 user reviews on Trustpilot.

Positive Rating

Good experience
Great explanation of PayPoint
Wonderful service and great job
Keep it up

Negative Rating

Will take money even after you cancel their services.
Terrible company will take any money for random of reasons. Beware

Google Maps Rating for PayPoint

PayPoint has a 3.1 out of 5 star rating based on 68 user reviews on Google Maps.

Positive Feedback

Very good quality services, professionalism and devotion!

Negative Feedback

Unserious company. I’ve been waiting for a terminal for 2 months. It keeps bothering me

Processing Rates & Fees

Merchant Accounts Through Lloyds BankCardnet

PayPoint’s merchant account contracts are issued by Lloyds Bank Cardnet, a prominent UK bank known for its flexible pricing models. Lloyds typically customizes pricing based on the merchant’s industry, business size, and transaction history.

The standard Lloyds Bank Cardnet contract is set for a period ranging from 12 to 36 months, with an early termination fee of £200. New customers are charged a joining fee of £175. Lloyds customers benefit from a 1.25% per-transaction fee for all credit and debit card payments, a monthly minimum fee of £15 (rising to £25 for newcomers), and terminal rental costs between £15 and £24.95 per month.

Merchants using PayPoint need to negotiate their transaction rates, contract duration, and monthly charges directly with Lloyds Bank Cardnet, not with PayPoint, as the latter’s quoted fees may not align with Lloyds’ official documentation.

Terminal Pricing

PayPoint lists weekly rental prices for the PayPoint One terminal, starting at £10 for the Base Package for existing merchants, £15 for the Core Package (also for existing merchants), £20 for new merchants selecting the Core Package, and £30 for the Pro Package. The Base Package includes essential business services, a POS tablet, integrated payment processing, and cloud-based administrative tools. The Core Package adds EPOS Core functionalities, expedited product scanning, customizable promotions, shelf label generation, and a complimentary cash drawer. The Pro Package further includes comprehensive reporting, mobile inventory management, batch printing of shelf edge labels via the mobile app, and integrated ordering and supplier management tools.

Unclear Customer Pricing

Although there are some complaints about PayPoint related to high rates or fees, these predominantly concern consumer-facing products rather than merchant services. It’s challenging to find detailed criticisms about merchant account specifics like transaction fees, monthly minimums, PCI compliance fees, fund holds, or termination charges, making it difficult to compare PayPoint’s offerings with the market’s most affordable merchant accounts.

Share What You Know

The scarcity of detailed complaints about merchant services and the transparency of equipment rental rates contribute to PayPoint’s “A” rating in this area. If you possess insights into the PayPoint/Lloyds Cardnet merchant agreements, please share your experiences in the comments section.

Merchants are also encouraged to review our compilation of thetop merchant service providers to find the best fit for their business needs.

Employee Reviews & Sales Practices

Inside Sales Team

PayPoint appears to market its services using an in-house sales team and conventional advertising. There’s no evidence at this time that the company employs independently contracted sales reps, and we are unable to locate any PayPoint complaints that describe unethical behavior by the company’s sales team. If you suspect that PayPoint is charging you undisclosed fees, we recommend seeking an independent statement audit to spot hidden charges.

This compares favorably to our list ofbest credit card processors.

No Deceptive Quotes

PayPoint does not disclose specific pricing details on its website, but it does mention that Lloyds Cardnet will handle the pricing for merchant accounts. This minimizes the impact that PayPoint’s sales team can have on merchants’ pricing, as Lloyds likely sets the rates and fees for most merchants signed by PayPoint. Given the lack of complaints about the company’s sales tactics and the fact that PayPoint does not list deceptive rate quotes on its website, we have assigned the company an “A” rating in this category.

PayPoint Competitors

Compare PayPoint to competitors that earned top marks.

Bottom Line

PayPoint earns a strong rating as a reliable credit card processor according to our evaluation criteria. Although its scope extends beyond standard merchant services, its payment processing solutions prove valuable for small retailers and convenience stores. PayPoint offers a comprehensive suite of services that can streamline business operations for merchants who already rely on its other products. Those satisfied with its pricing and customer service will likely find the merchant services a seamless addition, enhancing their overall business efficiency.

For UK merchants unfamiliar with PayPoint, it is wise to first compare its offerings to those of top-rated mobile credit card processing apps to secure the most favorable deal. This comparison can help businesses assess whether PayPoint’s services align with their operational needs and financial goals. Our rating for PayPoint remains flexible as we gather more merchant feedback and gain deeper insights into their experiences with the company. This will ensure that our assessments remain accurate, providing business owners with relevant and helpful guidance in selecting the best payment processing partner.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact PayPoint

Contact & Customer Support
CEONick Wiles
Headquarters1 The Boulevard, Shire Park, Welwyn Garden City AL7 1EL, UK.1
Websitepaypoint.com