Handepay Review

Absolutely disgusting treating of a family run business in chard not giving them there money forcing the shop into financial hardship where they can pay suppliers or staff!!!! Emerys newsagents in chard!!!!

Found Tyrone to be extremely helpful from start to finish. He managed to get me out of my existing contract.

waited the full 12 days after providing them with passports. bank statements. mortgage statements etc, only to be told after I CONTACTED THEM, that EVO??? needed to see full accounts for the last 2 years. We are a small trading partnership that do personal tax returns and don’t have full accounts. Waste of time, mine and theirs! ridiculous. If that’s hat thet’ll be like to deal with on a regular basis, I think we got off lightly.

Back to SQUARE one.

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I would not trust Merchant Rentals. The staff were lovely on the phone but I was surprised to find out that after having my terminal for years I was trapped in some kind of automatic renewal. I have had to give up working for heath reasons and this is financially crippling. I explained to them that I needed to end my contract and why. They were not very helpful with me and I had to pay 7 months rental to escape. All well and good but when I am not working it is literally emotionally and physically going to affect me.

With this auto renewing contract that the sales rep all those years ago failed to explain to me and my current bad health I do not have the strength or mental ability to argue, but please be very careful.

Thanks to the staff for kind words, but sorry I could not recommend Merchant Rentals.

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– Phillip

High pressure sales by quick talking salesman complaining of parking ticket time restriction for not having more time….The result;
I wasn’t properly explained that the contract is for four years. There is no cooling off period! None!
The sales person, though very politely, place a lot of pressure on me to hurry. both times he came to see me he was on short time as his parking was running out. I felt pressured but trusted him. It was my mistake. He had shown me a leaflet that if I didn’t save money I’d get £1000. Free rental till April and so on. He talked very fast and hurried me along. When I pulled up the contract on the screen he gave me no time at all to read just scrolled to the sign bit and told me to click there…and there and that he had “only four minutes left on his parking before he gets a fine”.
Had I been clearly told that the contract locks me in for four years, I would not have signed it. When he came by the next day I told Mr Martin the salesman that I don’t want the contract and he said to contact Handepay. (He then rushed out the door.) – So I wrote to My Fiona Lyons who unsurprisingly believed her sales staff’s as opposed to my word. She advised me to contact Merchant Rentals by phone. So I have spoken to Mandy who told me that I will probably have to pay four years worth of rentals and other costs. (over £1300+ in my calculations) – I am well and truly closed! – Seeing that my shop doesn’t make £1300 most months, there is no way I can afford to pay. – Although I found Handepay’s staff polite, they are also unrelenting and unsympathetic.

From The Editor
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Avoid Handepay at all costs, terrible morals and shocking behaviour.
This is a long review but if you are thinking of using handepay please read it so you can see the type of company you are dealing with.
I have been with handepay for a while and put a lot of transactions through my terminals. Last year I took a cash advance from Quick capital … This was repaid through the card machines
Recently I was shopping around for the best rate on card terminals and wanted another cash advance for an equipment purchase.
I was offered both from an alternative company. I told handepay I was shopping around and they knocked a miniscule amount off my fees. I declined this and sadi I was going with another provided. Miraculously I was transferred to retentions who tells me they didn’t think I was seriously leaving, if I was I should have been passed to them.. after providing them with the fees I was offered I still haven’t had a counter offer from them but in the meantime they couldn’t compete with my cash advance from another supplier.
Here’s where they show their true colours . When I told them I was taking the cash advance from another supplier and paying it through my terminal (after Evo payments gave me a written confirmation this was fine) handepay got involved with Evo pay and told them not to change my bank details to the new supplier.. basically if they couldn’t have my business no one could. This just shows the true lack of integrity and resembles a child spitting their dummy out.
Backfired… I’ve still got the funding elsewhere.. and am now changing card processor too.
Handepay are a very greedy company.
They want the business from everywhere and when they don’t get it they sulk.
Your terminals are rented from “merchant rentals” handepay set your rates and quick capital provide the cash advance.. on paper all seperate entities… BUT… all ran from and registered to the same building in haydock and a quick check on companies House shows same people involved in all of them.
I have also had numerous referrals that have never been paid…
One thing is for sure I would never ever refer or recommend handepay , terminal rentals or quick capital to anyone again and will make sure I let as many people I can know about their underhanded tactics.
Another thing they like to do is report negative reviews to trustpilot . I can assure you this is genuine , I have emails and phone call recordings to back it up and also my business is Stone Tyres in ST Helens should you or any prospective customer wish me to verify anything in here.. Shambles of a company and one to be avoided at all costs.

From The Editor
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I was recommended by a friend I found the service from beginning to end excellent Lindsay went far beyond my expectations in terms of information and service and after care once installation had been completed
Many thanks

Signed with Merchant Rentals on the proviso that the other contract with Evo went through. We decided as a company that we weren’t comfortable with them having full access to our accounts and did not go ahead and sign. Now we are being threatened with legal action as we are refusing to pay Merchant Rentals. They only release a terminal once you have signed with Evo, we have informed them that we are not going to and were under the belief (via the sales person) that the contract would only be formed if all the different parts were confirmed. This is not so. They want us to pay for a terminal we do not have, have never had and will never have. They are refusing to do anything about it, merely stating that we have to pay. How can this be legal. I have tried to get them to cancel the contract and see sense but that is not something they hold in abundance.

From The Editor
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Came up with a 30% saving over my existing card provider. The terminal hire charges are rather high £9 a month higher than our previous company charges for WiFi terminal. Be very careful the will want to sign you up immediately with e dign. There is absolutely no cooling off period once you have signed and returned e sign form. Threaten you that you are committed to a 5 year contract. And no get out clause be very careful. Make sure before you sign I found customer care helpful and terminal was delivered 3 days late. But installed and set up and fully working by courtier.

Hi Mr Deepak Sehdeva provided me with superb services and I would recommend anyone to handepay