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Note: At the time of this update, the PayRover website is no longer responsive and Google is listing the company as permanently closed. We therefore will no longer be updating this review. (store.spaceylon.com) As of now, this review is current as of the time of our last update in October of 2019.
Founded in 2009
PayRover is a U.S.-based merchant account provider that has been operating since 2009. There is evidence that the company is partnered with Global Payments in some capacity, possibly as a reseller. The company promotes a feature called its “Raw Cost Platform,” claiming that card transactions are processed at cost with zero mark-up above Interchange. The company also offers a rate calculator that allows merchants to approximate the rates offered between is SaveMeNow and SaveMeLater plans.
PayRover Location & Ownership
PayRover is located at 6080 Center Drive 6th Floor, Los Angeles, California 90045. Laura Wagner is listed as the president and founder of PayRover, which does not disclose its acquiring bank on its website.
PayRover Review Table of Contents
- Costs & Contract: PayRover offers a flat-interchange pricing plan consisting of a fixed monthly fee plus the base cost of each transaction.
- Complaints & Service: PayRover has received fewer than 10 public complaints.
- BBB Rating: PayRover has an “F” rating with the Better Business Bureau and has received 0 complaints in the past 3 years.
- Sales & Marketing: PayRover does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With PayRover
PayRover Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Clean Complaint Record
As of this update, we are unable to locate any PayRover complaints that describe the company as a scam or ripoff. This total lack of negative reviews seems to indicate that the company employs an effective and proactive customer service department.
We have not found any outstanding class-action lawsuits or FTC complaints filed against PayRover. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
PayRover Customer Service Options
The company’s website lists a phone number and an email address as contact information, but it is unclear whether these lines of communication are specifically devoted to customer support. PayRover’s support options are not sufficient to qualify it as a top-rated customer service processor at this time.
PayRover Online Ratings
Here's How They Rate Online
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
No BBB Complaints
PayRover is not an accredited business of the Better Business Bureau and currently maintains an “F” grade. The BBB‘s reason for the rating is for the “unauthorized use of BBB name or trademarks,” likely because PayRover currently has a “BBB Accredited Business” logo on its website. There have been no complaints registered with the company’s BBB profile in the last 36 months. PayRover has also not received any informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.
A “C” Performance
While the unapproved use of the BBB name does present cause for concern, the company’s spotless complaint record earns it some credit here. We have adjusted the BBB’s rating to a “C” and urge merchants to be skeptical of the BBB’s rating system.
PayRover Fees, Rates & Costs
A Closer Look at The Contract
|Virtual Terminal Rate||1.00% - 4.99%|
|SaveMeNow Monthly Fee||$99 + $20|
|SaveMeLater Monthly Fee||$49 + $10|
|Equipment Lease Terms||Undisclosed|
The PayRover website advertises 2 pricing structures: SaveMeNow (for merchants who process over $10,000 per month) and SaveMeLater (for merchants who process less than $10,000 per month). Under the SaveMeNow plan, merchants pay a flat $99 monthly fee plus $20 for every $10,000 processed that month, and PayRover processes all transactions at the interchange rate. SaveMeLater is a similar structure on smaller scale, in which merchants pay a flat $49 plus $10 for each $1000 processed in a given month and flat interchange for each transaction.
Fixed Monthly Rate
Under both of these plans, merchants should be aware that in addition to paying the advertised flat fees, they will also pay a percentage (the interchange rate attached to a given card) of each transaction’s total. Essentially, PayRover has eliminated the traditional markup on each transaction and replaced it with a fixed monthly cost. This may or may not result in a monthly total that a merchant is willing to pay.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, PayRover also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Be Aware of Additional Fees
The PayRover website does not mention any additional fees such as PCI Compliance fees or early termination fees, but it’s possible that these additional costs apply to a PayRover merchant account. Merchants are encouraged to read their contracts carefully and to compare PayRover’s costs to those of the cheapest merchant account providers. The total lack of complaints about the standard PayRover contract merits an “A” in this category by our standards.
PayRover Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
PayRover appears to primarily market itself through referral partnerships with other businesses. There is currently no indication that the company employs independent sales agents, and we are unable to locate any negative PayRover reviews that mention unethical conduct by its sales team.
In an effort to entice business, PayRover incorporates multiple promotions. The company promotes that it offers a referral fee of $200 to merchants who sign-up others for services, as well as a 10% discount. The company also promotes what it called its “GOTCHA GUARANTEE” (in all caps) that advertises a $500 payment to merchants who are charged additional fees.
No Deceptive Advertising
As another point in its favor, the company also does not appear to engage in deceptive advertising strategies. We have therefore awarded it an “A” in this category. However, if you suspect that PayRover is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.
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