PaymentPop Rating for PaySimple
Negative Feedback
My company cancelled its service with PaySimple a year ago. They have continued to bilk us for $90.90/mo for PCI Non-Compliance. We aren’t even in business anymore. We have received email confirmations from SEVERAL members of their team assuring us that the account was closed, blaming the portal that was hooked up to PaySimple that we also closed accounts with. Zero accountability and total inaction is what you are in for with this processor. AVOID!
Positive Feedback
There are no positive reviews published about PaySimple on the PaymentPop website.
PaySimple BBB Rating
As of this review, the Better Business Bureau is showing that PaySimple has been BBB accredited since February 2015 and is awarding the company an “A+” rating based on 17 complaints in the last 36 months. PaySimple has a 1 out of 5 star rating based on 1 user review on the Better Business Bureau website.
What Merchants Say
PaySimple has also received 5 negative informal reviews to its BBB profile. A recent review describes unexpected PCI fees and poor customer support:
I was a Paysimple customer for over 6 years and used and paid for your services. I recently reviewed my statements and noticed I have been charged for this PCI non compliance fee for over 3 years. This fee ranged from ***** to ***** per month. I had no idea what this fee was and never was told what to do to remove this fee- for 3 years. I only called about the fee and to cancel my account was I told what the fee was and what to do to remove it- which only took 1 minute.Your company has a responsibility to notify small businesses of the fees they are being charged and what to do (if there is a step that needs to be done) to remove this fee. I was not given that courtesy and you had 3 years to do it! This is bad business practice and fraudulent to charge a small business this fee without giving them a chance to rectify it. I contacted customer service to get these fees refunded and I was only granted one month out of 3 years! I received emails back from customer service with no support. I called for a 2nd time on 11/ 9/21 and asked to speak to a supervisor . I talked to ***** and he said ***** (Samantha) ******** would call me back and she never did. But I received an email from customer service to say there would be no refund. You have the WORST customer service of any company I have worked with and paid for, for that matter. You think that emailing is going to close the issue?I called a 3rd time on December 14th and spoke directly with ***************************, she refused to help me. She refused to transfer me to her supervisor and refused to give me legal counsel’s name and contact information. I will never do business with Paysimple again nor will I recommend them to any small business owner
The terms and conditions of a merchant agreement will convey a provider’s policy on fees. Regardless, circumstances like that referenced above are especially frustrating for clients. Using a processor with an excellent track record for customer support can help in these scenarios.
A “B” Performance
Taking these figures into account, we have slightly adjusted PaySimple’s rating to a “B” according to our rating criteria.
Google Maps Rating for PaySimple
PaySimple has a 2.4 out of 5 star rating based on 47 user reviews on Google Maps.
Positive Feedback
Paysimple is great they have great customer service, excellent options for billing and easy to use software. Their options for invoices and recurring billing are excellent. What I found great is that I can send recurring invoices and keep customer information in the software for future use. I will be using this for years to come
Negative Feedback
Been stealing money out of my account for months. Not even using their services anymore, yet can’t get in touch with anyone, no replies to emails, phone calls, nothing! Had to go to my bank to get them to block PaySimple!!! This is happening to everyone else it seems like, based on all of the other reviews
