PayTech Corporation Review

2 Replies

Credit Card Processors
PayTech Corporation Logo
Category Breakdown
Sales & Marketing rated A
Costs & Contract rated A
Complaints & Service rated A
BBB Rating rated C minus

Overall Rating

A minus Credit Card Processor Rating


Overview

PayTech Corporation Logo

PayTech Corporation Logo

Based in Guaynabo, Puerto Rico, PayTech Corporation (paytechco.com) is a small but growing merchant account provider that provides payment processing solutions for businesses located in the U.S. and in Puerto Rico. The company was founded in 2004 and has since acquired offices in Texas, Florida, and the U.S. Virgin Islands. PayTech’s traditional payment solutions are provided through partnerships with Vantiv, Global Payments, First Data, and TSYS. The company is headquartered at 1353 Ave Luis Vigoreaux, PMB 531, Guaynabo, Puerto Rico 00966-2715. Its website does not list an acquiring bank, but it is likely that the company has multiple such partnerships. Candido Alfonso is listed as the CEO of PayTech Corporation.

PayTech Products and Services Industries Served
  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • B2G
  • Non-profit

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Sales & Marketing | A

Key Points – Sales & Marketing
Uses independent resellers? Yes
Promotes deceptive rate quotes? No
Discloses all important terms? No

PayTech appears to primarily market its services through telemarketing and through its website. The company has announced its specific intention to cater to the Latino business community, citing its Puerto Rico base of operations and bilingual staff as valuable assets. There is currently only one PayTech negative review that cites deceptive sales practices by the company’s agents. This complaint, which does not appear to be especially reliable, was filed on Ripoff Report and received a professional rebuttal from the company. Although we are not inclined to factor this complaint into the company’s rating for this category, we also are unable to find reliable information elsewhere about how PayTech markets its services to merchants. We will therefore award the company an “A” at this time.

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Costs & Contract | A

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: Variable
PCI compliance fee: Variable
Equipment lease: Variable

There is very little public information about PayTech’s costs and contract terms, and there are currently no complaints about excessive or undisclosed fees imposed by the company. PayTech resells the merchant accounts of multiple providers, meaning that its contract terms are likely to be similar if not identical to those in a TSYS, Global Payments, First Data, or Vantiv contract. The standard contracts for these companies can vary but are generally known to be multiyear agreements with early termination feesPCI compliance and other costs may also vary between these providers.

PayTech’s proprietary software and web solutions are likely to come with their own rate structures, which are not available for review on the PayTech website. If you have any knowledge of the standard PayTech contract, please share that information in the comment section of this review.

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Complaints & Service | A

Key Points – Complaints & Service
Total complaints: <10
Live customer support: No
Most common complaint: N/A

Because PayTech is fairly small and has a relatively generic business name, it is difficult to locate complaints that have explicitly been filed against the company. The few complaints that are available are of questionable reliability and may be related to end-user problems rather than merchant issues. At this time, there is not a significant enough body of complaints to draw any solid conclusions about the the company’s customer support and complaint history. We are therefore awarding PayTech an “A” in this category. Merchants should note that PayTech prefers to conduct its customer support via a ticket submission system rather than via live communication.

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BBB Report | C-*

Key Points – BBB Report
Product/service: 0
Billing/collection: 2
Advertising/sales: 2
Guarantee/warranty: 0
Delivery: 0

PayTech is not an accredited business of the Better Business Bureau and is currently showing an “F” rating due to its response to four complaints in the last three years. Of these complaints, two were related to billing and collection disputes, while two had to do with advertising or sales issues. PayTech resolved one of these complaints successfully, failed to resolve another, and did not respond to the BBB regarding the other two complaints. Given the fact that PayTech managed to resolve one complaint through the BBB, it appears that the company is aware that the profile exists and is seemingly uninterested in resolving the other issues. Despite PayTech’s low complaint volume, we are inclined to adjust its BBB rating to a “C-” in light of its resolution rate.

* Denotes CPO-adjusted BBB score

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Bottom Line


PayTech Corporation Review

Rated 3.9 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-05-28

PayTech Corporation rates as an above average merchant services provider according to our system. There is not a great deal of information available about the company at this time, and the complaints that are available do not paint a consistent or reliable picture of the company’s policies. PayTech can improve its overall rating by responding to complaints filed through the BBB, and it is likely that PayTech’s grade may change as more information comes to light about the company.

This review was originally published on 1/7/14 and was last updated on 5/28/15.

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2 comments

  1. Sheila R Simmons

    March 30, 2015

    To Whom It May Concern:
    Unless CPO is able to investigate this fraudulent use of my bank account to my satisfaction, I will proceed with reporting your operation as felonious fraud.

    Thank you,
    Sheila R Simmons

    1)Found 2 charges for $39.95 in Feb, and Mar, 2015 on my bank statement today. Called
    877-284-9393, “NRG Support”, they claim I signed up for “computer service” for 5
    computers. I don’t HAVE 5 computers! I told them I wanted a full refund of
    BOTH charges and to get my information OFF their system. Claim the refund will
    be processed in 4-6 business days and the account with them will be closed.

    This company, “NRG” has committed fraud by using my account without
    authorization. The Better Business Bureau has many complaints about “NRG”, and
    it is not a BBB-Accredited business.
    http://www.bbb.org/…/nrg-support-in-las-vegas-nv-90028886 How can I report
    this fraud officially?

    2) Sheila, thank you for contacting The First National Bank in Sioux Falls. I show
    that purchase is an ACH debit that was set up on your account. I actually found
    another phone number attached to those payments if you could try and call them:
    1-787-774-1555.

    3)787-774-1555 is to a company called “Paytech” located in Puerto Rico. I know I have never knowingly done business or set up any accounts with a business in Puerto Rico.

    http://www.bbb.org/south-east-florida/business-reviews/data-processing-service/paytech-corporation-in-guaynabo-pr-92021800/directions

  2. Candido Alfonso

    Hello Mr. Parker

    We actually are a 10 year old company but for the first 8 years we concentrated in our main target market which is Puerto Rico and USVI. We have an in house salesforce, technicians, terminal installers and do encourage support requests come throu a ticket system so supervisors can more effectively monitor efficiency and responses. Our transactional platform is certified to TSYS, Global Payments, FDMS and Vantiv with the latter being our preferred partner. We are also a registered Payment Facilitator with Visa and Mastercard as well as a merchant afiliation partner with AMEX for Puerto Rico and USVI. In 2013 we launched http://www.paypocketmobile.com Our own mPOS solution.

    You are right in the fact that our generic name sometmes complicate things. It has actually also had merchants confuse us with other companies like Paymentech (example) and write us up a not so good review instead of the other company. Regardless, we are a strong company with strong alliances and process for SMBs as well as several Fotrune 500 companies located in PR. We do offer processing for both domestic (USA) and LAC (Puerto Rico and USVI) processing with market/country correct transaction pricing. Rates are different in domestic vs LAC. Thank you for the review and for including us in your website.

    Candido Alfonso
    CEO

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