Petroleum Card Services Review

Overview

Founded in 1999, Petroleum Card Services (pcs4fuel.com) is a merchant account provider based in Minden, Nevada, that specializes in providing credit card processing services to privately owned gas stations. Petroleum Card Services (PCS) is a subsidiary of iPayment and uses First Data as its card processor. Although PCS is not a direct processor, it appears to manage the customer service of its accounts directly instead of outsourcing this service to First Data. Petroleum Card Services is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, California. Cindy Fencl is listed as the vice president of Petroleum Card Services.

Key Points

  • Sales & Marketing: Petroleum Card Services appears to hire independent sales representatives but has not received any complaints related to its sales team.
  • Costs & Contract: Petroleum Card Services offers a three-year contract through iPayment with an early termination fee of $300.
  • Complaints & Service: Petroleum Card Services has received fewer than 10 public complaints.
  • BBB Rating: Petroleum Card Services has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With Petroleum Card Services

Petroleum Card Services Products and Services

  • Debit and credit card processing
  • Pay at the pump equipment and software
  • High-speed onsite communications
  • Fleet card acceptance
  • EBT processing
  • Countertop POS equipment

Industries

  • Petroleum
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Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms Yes

PCS does not utilize any deceptive advertising or sales tactics that are apparent to this reviewer. The company appears to rely on telemarketing and independent sales offices to market its accounts, but there are currently no Petroleum Card Services negative reviews that accuse the company’s sales staff of unethical practices. In light of the company’s low complaint total and its lack of deceptive advertising, we have awarded it an “A” in this category.

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Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $300
PCI Compliance Fee $109 Per Year
Equipment Lease Terms Variable

According to an agent of PCS, the company offers month-to-month contracts with no cancellation fee. Additionally, the agent stated that PCS passes the wholesale interchange processing cost onto merchants with only a five cent ($0.05) markup, and no percentage markup whatsoever. These claims sound almost too good to be true, and they are directly at odds with the actual merchant agreement available on the PCS website (available below).

According to the company’s merchant agreement, Petroleum Card Services offers a three-year agreement with a $300 early termination fee, an annual PCI Compliance fee of $109, a monthly minimum of $25, an annual membership fee of $75, and a tiered pricing schedule. These terms are more expensive than industry averages and are nowhere near the prices that a representative quoted to CardPaymentOptions.com. However, these exact terms may be outdated or exclusively offered by a specific agent. If you have any knowledge of whether the document provided on the company’s website is accurate, please share that information in the comment section of this review. See the Petroleum Card Services Merchant Agreement.

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

As of this review, only a couple of complaints about PCS have been filed online, and both can be found in our comment section below. Of the complaints, one appears to be the fault of the merchant and not PCS, and the other appears to be an isolated incident which was resolved. Both complaints received responses from a PCS representative, who addressed the concerns in a professional tone. PCS offers a live phone support number as well as email contact information on its website.

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BBB

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Currently, PCS is accredited with the Better Business Bureau and has an “A+” rating based upon zero complaints filed in the last 36 months. The company has also not received any informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB. Given the company’s clean complaint record, we agree with the BBB’s rating at this time.

Petroleum Card Services Logo

Petroleum Card Services Bottom Line

Overall, Petroleum Card Services scores well in our review of the company. The only factor lowering the company’s overall rating is its contract, which appears to be very costly. Since PCS is a subsidiary of iPayment and uses First Data as the card processor, be sure to fully read and understand the terms of your merchant account agreement before signing with this company.

Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.

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4 Reviews Leave Your Review Below

  1. B E W A R E…This Company They shutdown our succesful gas station credit card terminal NO REASON and BIG FRAUD they tried TO DEBIT account more then $11.000 .We reported to Bank to PCS PETROLEUM CARD SERVICES FOR FRAUD COMPANY ..AND BIG SCAM GOING OVER THERE ..SUCH A DUMBASS JERK RISK DEPARTMENT …Reported also BBB and Local Polis Department ….

    BEWARE BEWARE BEWARE ……They will debit your account till negatif balance ….

    1. I am very familiar with this account and why it was shut down. The signor disclosed fraudulent information on the Merchant Processing Agreement, using a social security number that belonged to a decease individual. Also the signor appeared on the Terminated Merchant File after we set them up and once we completed our due diligences we had no other recourse. The manager of the site is the person who filed a complaint with the BBB and because of his non-affiliation with the business the claim was dimissed. At no time did we attempt to debit any funds from the bank account associated with the merchant account. We did in fact hold and divert credit card processing batches for 30 days that totaled approximately $2000.00

  2. I am extremely disappointed in the quality of customer care I received. Recently, my company’s PIN pad stopped working and wouldn’t allow us to take debit transactions. I contacted the company immediately and was told that another PIN pad would be shipped out next day to arrive in 3-5 business days. After seven days, I contacted them again and told them I hadn’t received it yet. I was told it wasn’t ever shipped. When asked why, I was told they don’t know… they had no record of my original call. The rep then told me that another one would be shipped out immediately and I would receive it the next day. It never came. I called and was told that according to their records, it was processed and set to ship, but then cancelled. And on further inspection, they “found” my original request and said that one had been cancelled as well. I explained that I had not cancelled.. Who cancelled? Who was going to let me know? She had no answers. I ask for a supervisor, and was told that no supervisor was available at that time and that I would be called the next day… I am still waiting for that call… But am looking for another Merchant Service company who can give our company the quality care and attention we need. Apparently, they have enough business and don’t need mine.

    1. After further research this merchant was actually calling the network directly instead of our office. Once we were notified of her situation a pin pad was shipped at NO COST to her location the same day and her problem was resolved. AT NO TIME DID SHE EXPERIENCE ANY DOWN TIME OR WAS EVER UNABLE TO PROCESS CREDIT CARDS.

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