Petroleum Card Services Review

4 Replies

Credit Card Processors
Petroleum Card Services Logo
Category Breakdown
Sales & Marketing rated A
Costs & Contract rated A
Complaints & Service rated C minus
BBB Rating rated A

Overall Rating

"A-" Credit Card Processor Rating


Overview

Founded in 1999, Petroleum Card Services (pcs4fuel.com) is a merchant account provider based in Minden, Nevada, that specializes in providing credit card processing services to privately owned gas stations. Petroleum Card Services (PCS) is a subsidiary of iPayment and uses First Data as its card processor. Although PCS does not process in-house, it appears to manage the customer service of its accounts directly instead of outsourcing this service to First Data. Petroleum Card Services is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, California. Cindy Fencl is listed as the vice president of Petroleum Card Services.

PCS Products and Services Industries Served
  • Debit and credit card processing
  • Pay at the pump equipment and software
  • High-speed onsite communications
  • Fleet card acceptance
  • EBT processing
  • Countertop POS equipment
  • Petroleum

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Sales & Marketing | A

Key Points – Sales & Marketing
Uses independent resellers? Yes
Promotes deceptive rate quotes? No
Discloses all important terms? Yes

PCS does not utilize any deceptive advertising or sales tactics that are apparent to this reviewer. The company appears to rely on telemarketing and independent sales offices to market its accounts, but there are currently no Petroleum Card Services negative reviews that accuse the company’s sales staff of unethical practices. In light of the company’s low complaint total and its lack of deceptive advertising, we have awarded it an “A” in this category.

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Costs & Contract | C-

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: $300
PCI compliance fee: $109 per year
Equipment lease: Variable

According to an agent of PCS, the company offers month-to-month contracts with no cancellation fee. Additionally, the agent stated that PCS passes the wholesale interchange processing cost onto merchants with only a five cent ($0.05) markup, and no percentage markup whatsoever. These claims sound almost too good to be true, and they are directly at odds with the actual merchant agreement available on the PCS website (available below).

According to the company’s merchant agreement, Petroleum Card Services offers a three-year agreement with a $300 early termination fee, an annual PCI Compliance fee of $109, a monthly minimum of $25, an annual membership fee of $75, and a tiered pricing schedule. These terms are more expensive than industry averages and are nowhere near the prices that a representative quoted to CardPaymentOptions.com. However, they may be outdated or exclusively offered by a specific agent. If you have any knowledge of whether the document provided on the company’s website is accurate, please share that information in the comment section of this review. See the Petroleum Card Services Merchant Agreement.

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Complaints & Service | A

Key Points – Complaints & Service
Total complaints: <10
Live customer support: Yes
Most common complaint: N/A

As of this review, only a couple of complaints about PCS have been filed online, and both can be found in our comment section below. Of the complaints, one appears to be the fault of the merchant and not PCS, and the other appears to be an isolated incident which was resolved. Both complaints received responses from a PCS representative, who addressed the concerns in a professional tone. PCS offers a live phone support number as well as email contact information on its website.

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BBB Report | A*

Key Points – BBB Report
Product/service: 0
Billing/collection: 2
Advertising/sales: 0
Guarantee/warranty: 0
Delivery: 0

Currently, PCS is accredited with the Better Business Bureau and has an “A+” rating based upon two complaints filed in the last 36 months. Both are related to billing or collection disputes and have been resolved to the merchant’s satisfaction. The company has also not received any informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB. We typically reserve “A+” ratings for providers that are showing zero complaints, so in this case we have adjusted the BBB’s rating to an “A.”

* Denotes CPO-adjusted BBB score

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Bottom Line


Petroleum Card Services Review

Rated 3.9 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-06-01

Overall, Petroleum Card Services scores well in our review of the company. The only factor lowering the company’s overall rating is its contract, which appears to be very costly. Since PCS is a subsidiary of iPayment and uses First Data as the card processor, be sure to fully read and understand the terms of your merchant account agreement before signing with this company.

This review was originally published on 1/23/13 and was last updated on 6/01/15.

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4 comments

  1. USA Manager

    B E W A R E…This Company They shutdown our succesful gas station credit card terminal NO REASON and BIG FRAUD they tried TO DEBIT account more then $11.000 .We reported to Bank to PCS PETROLEUM CARD SERVICES FOR FRAUD COMPANY ..AND BIG SCAM GOING OVER THERE ..SUCH A DUMBASS JERK RISK DEPARTMENT …Reported also BBB and Local Polis Department ….

    BEWARE BEWARE BEWARE ……They will debit your account till negatif balance ….

    1. Liz Concannon

      I am very familiar with this account and why it was shut down. The signor disclosed fraudulent information on the Merchant Processing Agreement, using a social security number that belonged to a decease individual. Also the signor appeared on the Terminated Merchant File after we set them up and once we completed our due diligences we had no other recourse. The manager of the site is the person who filed a complaint with the BBB and because of his non-affiliation with the business the claim was dimissed. At no time did we attempt to debit any funds from the bank account associated with the merchant account. We did in fact hold and divert credit card processing batches for 30 days that totaled approximately $2000.00

  2. Jana Rossorelli

    I am extremely disappointed in the quality of customer care I received. Recently, my company’s PIN pad stopped working and wouldn’t allow us to take debit transactions. I contacted the company immediately and was told that another PIN pad would be shipped out next day to arrive in 3-5 business days. After seven days, I contacted them again and told them I hadn’t received it yet. I was told it wasn’t ever shipped. When asked why, I was told they don’t know… they had no record of my original call. The rep then told me that another one would be shipped out immediately and I would receive it the next day. It never came. I called and was told that according to their records, it was processed and set to ship, but then cancelled. And on further inspection, they “found” my original request and said that one had been cancelled as well. I explained that I had not cancelled.. Who cancelled? Who was going to let me know? She had no answers. I ask for a supervisor, and was told that no supervisor was available at that time and that I would be called the next day… I am still waiting for that call… But am looking for another Merchant Service company who can give our company the quality care and attention we need. Apparently, they have enough business and don’t need mine.

    1. Liz Concannon

      After further research this merchant was actually calling the network directly instead of our office. Once we were notified of her situation a pin pad was shipped at NO COST to her location the same day and her problem was resolved. AT NO TIME DID SHE EXPERIENCE ANY DOWN TIME OR WAS EVER UNABLE TO PROCESS CREDIT CARDS.

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