Petroleum Card Services Review

Petroleum Card Services Overview

Petroleum Card Services May Have Overcharged You

If you accepted credit cards through Petroleum Card Services or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Payment Processing for Gas Stations

Founded in 1999, Petroleum Card Services is a merchant account provider that specializes in providing credit card processing for gas stations. Petroleum Card Services (PCS) is a subsidiary of iPayment and uses First Data as its card processor. Although PCS is not a direct processor, it appears to manage the customer service of its accounts directly instead of outsourcing this service to First Data.

Petroleum Card Services Location and Ownership

Petroleum Card Services is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, California, and is headquartered at 2243 Park Pl, Minden, Nevada 89423. Lori Groboski is listed as the vice president of operations at Petroleum Card Services.

Petroleum Card Services Review Table of Contents

  • Costs & Contract: Petroleum Card Services offers a three-year contract through iPayment with an early termination fee of $300.
  • Complaints & Service: Petroleum Card Services has received fewer than 10 public complaints.
  • BBB Rating: Petroleum Card Services has an “A+” rating and has received 0 complaints and 1 review in the past 3 years. The company has been accredited by the Better Business Bureau since 2013.
  • Sales & Marketing: Petroleum Card Services appears to hire independent sales representatives but has not received any complaints related to its sales team.
  • Rates & Fees: How Merchants Got The Best Rates With Petroleum Card Services
Are you a decision maker with Petroleum Card Services? Claim this review.

Products & Services Offered

  • Debit and credit card processing
  • Pay at the pump equipment and software
  • High-speed onsite communications
  • Fleet card acceptance
  • EBT processing
  • Countertop POS equipment

Types of Businesses Served

  • Petroleum

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

Petroleum Card Services Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Annual Membership Fee $75
Monthly Minimum Fee $25
Early Termination Fee $300
PCI Compliance Fee $109 Per Year
Equipment Lease Terms 48 Months (locked)

What Agents Say

According to an agent of Petroleum Card Services, the company offers month-to-month contracts with no cancellation fee. Additionally, the agent stated that Petroleum Card Services passes the wholesale interchange processing cost onto merchants with only a five cent ($0.05) markup, and no percentage markup whatsoever. These claims sound almost too good to be true, and they are directly at odds with the actual merchant agreement available on the company’s website (available below). That contract also includes an equipment lease through First Data Global Leasing which is non-cancellable and typically lasts for 48 months.

What the Contract Says

According to the company’s merchant agreement, Petroleum Card Services offers a three-year agreement with a $300 early termination fee, an annual PCI Compliance fee of $109, a monthly minimum of $25, an annual membership fee of $75, and a tiered pricing schedule. These terms are more expensive than industry averages and are nowhere near the prices that a representative quoted to CardPaymentOptions.com. However, these exact terms may be outdated or exclusively offered by a specific agent.

Pricing May Vary

If you have any knowledge of whether the document provided on the company’s website is accurate, please share that information in the comment section of this review. For now, merchants should not assume that Petroleum Card Services offers pricing that is competitive with cheap merchant accounts. See the Petroleum Card Services Merchant Agreement.

Are you happy with your Petroleum Card Services fees? Tell us about them before your go!

Response from Petroleum Card Services

Are you a representative of Petroleum Card Services? Add your voice to this section for free!

Petroleum Card Services Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

As of this review, only a few complaints about Petroleum Card Serviceshave been filed online, most of which can be found in our comment section below. Of the complaints, one generally complains about customer service, one appears to be the fault of the merchant and not Petroleum Card Services, and another appears to be an isolated incident which was resolved. Two complaints received responses from a company representative, who addressed the concerns in a professional tone.

Petroleum Card Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Petroleum Card Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Petroleum Card Services Customer Support Options

Petroleum Card Services offers a live phone support number as well as email contact information on its website. This is a level of support that we expect of top-rated processors for great customer service.

Do you have a complaint or testimonial about Petroleum Card Services? Make your voice heard before you go!

Response from Petroleum Card Services

Are you a representative of Petroleum Card Services? Add your voice to this section for free!

Petroleum Card Services BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Clean Complaint Record

Currently, PCS has been accredited with the Better Business Bureau since 2013 and has an “A+” rating based upon 0 complaints filed in the last 36 months.

What Merchants Say

PCS has received 1 negative informal review on its BBB profile. This review describes a huge problem with excessive chargebacks:

I am a small business owner in a low income neighborhood in Pacoima, CA. I was excited when I upgraded my fuel dispensers with used, but newer, dispensers that had “pay at the pump” capability. Petroleum Card Services recommended I accept credit card purchases at my “pay at the pump” dispensers. I was concerned because the “pay at the pump” was not emv compliant. PCS assured me not to worry, that I might have a few chargebacks per month, which they told me would be normal. I process about $5k – $18k per month. During July, 2018, I starting receiving thousands of dollars of chargebacks. I learned that when you are not emv compliant, you can easily lose more then your actual income. Now, I am paying thousands of dollars a month in chargebacks. After this incident I have been closely reviewing the credit card transactions I have made, and the amount of monies deposited in my bank account, I discovered many of the transactions I have made that were not chargebacks, are not being processed into my account. My attorney refers to this as “skimming”. I believe the “skimming” has been going on for quite sometime now. PCS claims the “skimming” is everybody else’s fault but theirs. I found out the easiest solution to the chargeback losses, was to not accept credit card purchases at the pump, but only inside where the terminal is emv compliant. On July 22, 2018, I had a different company turn off the credit card acceptance at the dispensers, and now we only accept debit at the dispensers. It maybe a long time before all the chargebacks are sent to me because I had no protection against fraud prior to July 22, 2018. Everyday, I am disgusted that I relied on PCS, I believe 99% of my chargebacks would never have occurred if I knew not to take credit sales at my dispensers. Almost everyday I receive chargeback losses of $100.00 to $1500.00. Please be very careful, before considering PCS as your credit card processor.

Merchants can avoid situations like this by utilizing EMV-compliant credit card terminals and by understanding how to fight chargebacks.

An “A” Performance

Given the company’s clean complaint record, we agree with the BBB’s rating at this time.

How has Petroleum Card Services treated you? Tell us about it here!

Response from Petroleum Card Services

Are you a representative of Petroleum Card Services? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Outside Sales Team

Petroleum Card Services appears to rely on a combination of telemarketing and independent sales offices to market its accounts, but there are currently no Petroleum Card Services negative reviews that accuse the company’s sales staff of unethical practices. This is uncommon among iPayment subsidiaries, but PCS likely benefits from its narrow focus on a single industry.

No Deceptive Quotes

PCS does not utilize any deceptive advertising or sales tactics that are apparent to this reviewer. In light of the company’s low complaint total and its lack of deceptive advertising, we have awarded it an “A” in this category. If you suspect that Petroleum Card Services is overcharging you, we recommend seeking a third-party statement audit to find and eliminate hidden fees.

Did you get what you expected from Petroleum Card Services? Tell us why, or why not.

Response from Petroleum Card Services

Are you a representative of Petroleum Card Services? Add your voice to this section for free!

Petroleum Card Services Logo

Our Opinion of Petroleum Card Services

A Solid Payment Processing Option for Petroleum Merchants

Overall, Petroleum Card Services scores well in our review of the company. The only factor lowering the company’s overall rating is its contract, which appears to be very costly. Since PCS is a subsidiary of iPayment and uses First Data as the card processor, be sure to fully read and understand the terms of your merchant account agreement before signing with this company. You can also score the lowest possible rates by comparing PCS’s pricing to top-rated merchant accounts and forcing all parties to compete for your business.

We rely on your feedback about Petroleum Card Services to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

Submit a Statement

  • Accepted file types: jpg, png, pdf, xls, xlsx.

5 Reviews Leave Your Review for Petroleum Card Services Below

  1. Sahar Nikakhtar says:

    Customer service is the worst. You email them and get no response. You call them and get nothing but rude and unprofessional agents.

  2. USA Manager says:

    B E W A R E…This Company They shutdown our succesful gas station credit card terminal NO REASON and BIG FRAUD they tried TO DEBIT account more then $11.000 .We reported to Bank to PCS PETROLEUM CARD SERVICES FOR FRAUD COMPANY ..AND BIG SCAM GOING OVER THERE ..SUCH A DUMBASS JERK RISK DEPARTMENT …Reported also BBB and Local Polis Department ….

    BEWARE BEWARE BEWARE ……They will debit your account till negatif balance ….

    1. I am very familiar with this account and why it was shut down. The signor disclosed fraudulent information on the Merchant Processing Agreement, using a social security number that belonged to a decease individual. Also the signor appeared on the Terminated Merchant File after we set them up and once we completed our due diligences we had no other recourse. The manager of the site is the person who filed a complaint with the BBB and because of his non-affiliation with the business the claim was dimissed. At no time did we attempt to debit any funds from the bank account associated with the merchant account. We did in fact hold and divert credit card processing batches for 30 days that totaled approximately $2000.00

  3. I am extremely disappointed in the quality of customer care I received. Recently, my company’s PIN pad stopped working and wouldn’t allow us to take debit transactions. I contacted the company immediately and was told that another PIN pad would be shipped out next day to arrive in 3-5 business days. After seven days, I contacted them again and told them I hadn’t received it yet. I was told it wasn’t ever shipped. When asked why, I was told they don’t know… they had no record of my original call. The rep then told me that another one would be shipped out immediately and I would receive it the next day. It never came. I called and was told that according to their records, it was processed and set to ship, but then cancelled. And on further inspection, they “found” my original request and said that one had been cancelled as well. I explained that I had not cancelled.. Who cancelled? Who was going to let me know? She had no answers. I ask for a supervisor, and was told that no supervisor was available at that time and that I would be called the next day… I am still waiting for that call… But am looking for another Merchant Service company who can give our company the quality care and attention we need. Apparently, they have enough business and don’t need mine.

    1. After further research this merchant was actually calling the network directly instead of our office. Once we were notified of her situation a pin pad was shipped at NO COST to her location the same day and her problem was resolved. AT NO TIME DID SHE EXPERIENCE ANY DOWN TIME OR WAS EVER UNABLE TO PROCESS CREDIT CARDS.

Leave a Review for Petroleum Card Services

Your email address will not be published. Required fields are marked *

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.