Petroleum Card Services Reviews & Complaints

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3.5
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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Comprehensive hardware support Costly contract terms
Industry specialization (over 20 years) Tiered pricing model
Customized solutions $300 early termination fee
Personalized support $109 annual PCI fee
Secure processing products $25 monthly minimum

Overview

In this article, we provide an insightful overview of Petroleum Card Services (PCS), focusing on key aspects essential for businesses in the petroleum sector considering their services. We discuss PCS's rates, fees, and contract terms, giving you a clear understanding of the financial commitments involved. Our review also covers common complaints, industry ratings, and user reviews, presenting a balanced perspective on PCS's market reputation.

We explore PCS's diverse payment processing options, including fleet card processing, mobile solutions, e-commerce, and virtual terminals, highlighting how they cater to the specific needs of gas stations. We touch on the company's pros and cons, customer support options, and their standing in terms of lawsuits and online ratings.

Concluding this article, we evaluate PCS's overall performance in the credit card processing industry, enabling readers to make an informed decision about partnering with them.

About Petroleum Card Services

Founded in 1999, Petroleum Card Services is a merchant account provider that specializes in providing credit card processing for gas stations. Petroleum Card Services (PCS) is a subsidiary of Paysafe and uses First Data (now Fiserv) as its card processor. Although PCS is not a direct processor, it appears to manage the customer service of its accounts directly instead of outsourcing this service to Fiserv.

Petroleum Card Services Products and Services

Petroleum Card Services Payment Processing

Petroleum Card Services specializes in processing debit and credit card transactions for gas stations. Their offerings include EMV card readers, swipers, EBT support, wireless payments, and compatibility with various POS terminals.

Fleet Card Processing

Petroleum Card Services provides fleet card processing, allowing businesses to accept payments via fleet cards commonly used to manage fuel expenses. This service simplifies transactions for businesses and their corporate customers.

Mobile Payment Solutions

Recognizing the need for mobile transactions, Petroleum Card Services offers a mobile payment solution. This service enables businesses to process card payments using mobile devices, enhancing convenience for service stations and mobile fueling services.

E-Commerce Solutions

With the increasing importance of online commerce, Petroleum Card Services has developed a secure online payment processing solution. This service helps businesses manage online transactions safely and efficiently, supporting online shopping and pre-payments for fuel.

Virtual Terminal Services

For businesses handling remote transactions, Petroleum Card Services offers a virtual terminal service. This allows businesses to manually enter card details into a secure online system, providing a practical solution for remote payment processing.

Integrated Business Tools

In addition to payment processing, Petroleum Card Services offers integrated software solutions for business management. These tools include payment processing, inventory management, CRM, and data analysis, helping businesses in the petroleum sector enhance operational efficiency and effectiveness.

Petroleum Card Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

As of this review, only a few negative Petroleum Card Services reviews have been filed online, most of which can be found in our comment section below. Among these complaints, one is related to customer service, another seems to be the fault of the merchant rather than Petroleum Card Services, and a third appears to be an isolated incident that was successfully resolved. Two complaints received responses from a company representative, who addressed the concerns professionally. If you have your own Petroleum Card Services review to share, please feel free to do so in the comments below.

Petroleum Card Services Lawsuits and Fines

No outstanding class-action lawsuits or FTC complaints have been found against Petroleum Card Services. Dissatisfied clients seeking non-litigious resolutions against the company should consider reporting it to the relevant supervisory organizations.

Petroleum Card Services Customer Support Options

Petroleum Card Services provides a live phone support number and email contact information on its website, meeting the standard expected of top-rated processors for excellent customer service.

Petroleum Card Services Customer Service Number

  • (866) 427-7297 – Toll-Free Support

Other Support Options

Petroleum Card Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 2

Under 5 Complaints

Currently, PCS has been accredited with the Better Business Bureau since 2013 and has an “A+” rating based upon 1 complaint filed in the last 36 months. The lone complaint was resolved to the dissatisfaction of the merchant or received no final response.

What Merchants Say

PCS has received 1 negative informal review on its BBB profile. This review describes held funds:

We were switched to PCS by our credit card provider as a cheaper alternative than what we had been using. They have held one of our deposits for over 3 months now without depositing them into our account. Trying to get them transfer our money to us has been nothing but one excuse after another. They are currently blaming the Federal Reserve for not sending our ACH transfer to us (for over 3 months now). All you get is a run around with them and our local rep is no better. I would give them a negative star review if possible. Our next recourse is legal action as it seems to be our only hope.

Clients can avoid situations like this by understanding why processors hold funds.

An “A” Performance

Given the company’s clean complaint record, we agree with the BBB’s rating at this time.

Petroleum Card Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99%
Equipment Leasing Yes

What Agents Say

According to an agent of Petroleum Card Services, the company offers month-to-month contracts with no cancellation fee. Additionally, the agent stated that Petroleum Card Services passes the wholesale interchange processing cost onto merchants with only a 5 cent ($0.05) markup and no percentage markup whatsoever. These claims sound almost too good to be true, and they are directly at odds with the company’s actual merchant agreement. That contract also includes an equipment lease through First Data Global Leasing which is non-cancellable and typically lasts for 48 months.

What the Contract Says

According to the company’s merchant agreement, Petroleum Card Services fees include a three-year agreement with a $300 early termination fee, a one-time $25 set up fee, an annual PCI Compliance fee of $109, a monthly minimum of $25, an annual membership fee of $75, and a tiered pricing schedule. These terms are more expensive than industry averages and are nowhere near the prices that a representative quoted to CardPaymentOptions.com. However, these exact terms may be outdated or exclusively offered by a specific agent.

Pricing May Vary

If you have any knowledge of whether the document provided on the company’s website is accurate, please share that information in the comment section of this review. For now, business owners should not assume that Petroleum Card Services offers pricing that is competitive with cheap merchant accounts.

We also encourage you to check out our list of the providers of the best merchant accounts.

Petroleum Card Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Yes
Misleading Marketing No
Discloses All Important Terms No

Outside Sales Team

Petroleum Card Services appears to rely on a combination of telemarketing and independent sales offices to market its accounts, but there are currently no Petroleum Card Services reviews that accuse the company’s sales staff of unethical practices. PCS likely benefits from its narrow focus on a single industry.

This compares favorably to our list of best credit card processors.

No Deceptive Quotes

PCS does not utilize any deceptive advertising or sales tactics that are apparent to us. In light of the company’s low complaint total and its lack of deceptive advertising, we have awarded it an “A” in this category. If you suspect that Petroleum Card Services is overcharging you, we recommend seeking a third-party statement audit to find and eliminate hidden fees.

Our Petroleum Card Services Review Summary

Our Final Thoughts

Petroleum Card Services (PCS) stands as a specialized merchant account provider for businesses in the petroleum industry. Over the years, PCS has received a relatively low volume of complaints, reflecting a decent reputation in the market. However, concerns have been raised regarding their partnership with First Data (now Fiserv) and the inclusion of non-cancellable equipment leases in their standard contract terms, which could lock businesses into unfavorable long-term financial commitments.

Despite these concerns, it may still be possible for businesses to negotiate more favorable terms with PCS, especially if they approach the negotiation process well-prepared. Businesses considering PCS for their merchant services should undertake comprehensive research and actively negotiate to improve the terms offered. Comparing PCS’s pricing and contract specifics with top-rated providers in the industry is also advisable to ensure they secure the best possible service for their specific needs.

Location & Ownership

Petroleum Card Services is a registered ISO of Wells Fargo Bank, N.A., Concord, California, and is headquartered at 2243 Park Pl, Minden, Nevada 89423, though their website lists P.O. BOX 2097 Minden, NV 89423. Lori Groboski is listed as the vice president of operations at Petroleum Card Services.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Petroleum Card Services Treat You?

10 User Reviews

  • KEITH B MARKOVITCH

    PEM XPRESS

    To:[email protected] Details
    Hi, I was disappointed not to have this matter resolved today.

    I am extremely concerned about the large amount of monies I have entrusted to your company.

    Apparently, you are not able to resolve this matter, please put me in contact now with the correct person that will resolve this matter immediately. I am now realizing that the PCS company is unorganized and not structured to be able to handle large amounts of transactions efficiently. The customer service is deplorable, the wait periods, disconnects, and incorrect transfers show that PCS does not appreciate its customers.

    I can not afford any more waiting periods to discuss this matter by phone, please email me asap.

    Keith Markovitch

    —–Original Message—–
    From: Charlene Campbell
    To: KEITH
    Sent: Mon, Feb 20, 2023 12:00 pm
    Subject: RE: [EXTERNAL] Re: 497227974886 – PEM XPRESS – Statements

    Hi Keith,

    I have received the statements and I am reviewing, please give me at least 1 day to review. I will call you with my findings if you have any additional questions. Please give me a call at my direct line 775-552-3071.

    Thank you

  • Olivia E Garrison

    I used my debit card on July 1st at Jakes Landing in N. Idaho and because their gas station wasn’t working right, I ran my card twice. I was charged a $74 charge twice as a hold. One dropped off on the 2nd of July. The other has still not dropped off and it’s been 6 days. FEDERAL LAW does NOT allow you to hold a person’s money for longer than a 24 hr period of time. I bought 26.51 in gas and got charged $148. YOU HAVE NO RIGHT TO KEEP MY MONEY! I am calling a lawyer and my

  • Daniel Ahn

    The PCS holds deposits that last October 2019 They did mistake debit service charged $29,000 instead $290.
    Then they refunded.
    Now they hold all last week sales.
    I have to pay to gas company.
    Who should I File for contact to complain ?

  • USA Manager

    B E W A R E…This Company They shutdown our succesful gas station credit card terminal NO REASON and BIG FRAUD they tried TO DEBIT account more then $11.000 .We reported to Bank to PCS PETROLEUM CARD SERVICES FOR FRAUD COMPANY ..AND BIG SCAM GOING OVER THERE ..SUCH A DUMBASS JERK RISK DEPARTMENT …Reported also BBB and Local Polis Department ….

    BEWARE BEWARE BEWARE ……They will debit your account till negatif balance ….

    • Liz Concannon

      I am very familiar with this account and why it was shut down. The signor disclosed fraudulent information on the Merchant Processing Agreement, using a social security number that belonged to a decease individual. Also the signor appeared on the Terminated Merchant File after we set them up and once we completed our due diligences we had no other recourse. The manager of the site is the person who filed a complaint with the BBB and because of his non-affiliation with the business the claim was dimissed. At no time did we attempt to debit any funds from the bank account associated with the merchant account. We did in fact hold and divert credit card processing batches for 30 days that totaled approximately $2000.00

  • Jana Rossorelli

    I am extremely disappointed in the quality of customer care I received. Recently, my company’s PIN pad stopped working and wouldn’t allow us to take debit transactions. I contacted the company immediately and was told that another PIN pad would be shipped out next day to arrive in 3-5 business days. After seven days, I contacted them again and told them I hadn’t received it yet. I was told it wasn’t ever shipped. When asked why, I was told they don’t know… they had no record of my original call. The rep then told me that another one would be shipped out immediately and I would receive it the next day. It never came. I called and was told that according to their records, it was processed and set to ship, but then cancelled. And on further inspection, they “found” my original request and said that one had been cancelled as well. I explained that I had not cancelled.. Who cancelled? Who was going to let me know? She had no answers. I ask for a supervisor, and was told that no supervisor was available at that time and that I would be called the next day… I am still waiting for that call… But am looking for another Merchant Service company who can give our company the quality care and attention we need. Apparently, they have enough business and don’t need mine.

    • Liz Concannon

      After further research this merchant was actually calling the network directly instead of our office. Once we were notified of her situation a pin pad was shipped at NO COST to her location the same day and her problem was resolved. AT NO TIME DID SHE EXPERIENCE ANY DOWN TIME OR WAS EVER UNABLE TO PROCESS CREDIT CARDS.

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