Petroleum Card Services 2023: Reviews & Complaints
Founded in 1999, Petroleum Card Services is a merchant account provider that specializes in providing credit card processing for gas stations. Petroleum Card Services (PCS) is a subsidiary of Paysafe and uses First Data (now Fiserv) as its card processor. Although PCS is not a direct processor, it appears to manage the customer service of its accounts directly instead of outsourcing this service to Fiserv.
Petroleum Card Services Payment Processing
Petroleum Card Services processes all major debit and credit cards for gas station businesses. Their services include EMV card readers and swipers, EBT, wireless payments, and support for many POS terminals.
Petroleum Card Services’ Fleet Card Processing
Petroleum Card Services offers a unique service in fleet card processing. Businesses can accommodate payments via fleet cards, which are often used by companies to manage their fuel expenses. This service offers convenience for businesses and their corporate customers, ensuring smooth and hassle-free transactions.
Mobile Payment Solutions Provided by Petroleum Card Services
Understanding the importance of mobility in transactions, Petroleum Card Services provides a mobile payment solution. This service enables businesses to process card transactions right from a mobile device, enhancing accessibility and convenience, especially important for service stations and mobile fueling services.
E-Commerce Solutions from Petroleum Card Services
With the rise of online commerce, Petroleum Card Services has developed a secure online payment processing solution. This service enables businesses to manage online transactions safely and efficiently, catering to the needs of businesses in the petroleum sector who offer online shopping options or online pre-payments for fuel.
Virtual Terminal Services of Petroleum Card Services
To cater to businesses that process remote transactions, such as pre-orders or deliveries, Petroleum Card Services offers a virtual terminal service. This feature allows businesses to manually enter card details into a secure online system, providing a viable solution for processing remote payments.
Integrated Business Tools by Petroleum Card Services
Beyond payment processing, Petroleum Card Services also offers integrated software solutions to assist in overall business management. These tools cover payment processing, inventory management, CRM, and data analysis, which can contribute to improving operational efficiency and effectiveness for businesses in the petroleum sector.
Location & Ownership
Petroleum Card Services is a registered ISO of Wells Fargo Bank, N.A., Concord, California, and is headquartered at 2243 Park Pl, Minden, Nevada 89423, though their website lists P.O. BOX 2097 Minden, NV 89423. Lori Groboski is listed as the vice president of operations at Petroleum Card Services.
Table of Contents
Petroleum Card Services Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
As of this review, only a few negative Petroleum Card Services reviews have been filed online, most of which can be found in our comment section below. Of the complaints, one generally complains about customer service, one appears to be the fault of the merchant and not Petroleum Card Services, and another appears to be an isolated incident that was resolved. Two complaints received responses from a company representative, who addressed the concerns in a professional tone. If you have your own Petroleum Card Services review to make, please do so in the comments below.
Petroleum Card Services Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Petroleum Card Services. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Petroleum Card Services Customer Support Options
Petroleum Card Services offers a live phone support number as well as email contact information on its website. This is a level of support that we expect of top-rated processors for great customer service.
Petroleum Card Services Customer Service Number
- (866) 427-7297 – Toll-Free Support
Other Support Options
Petroleum Card Services Online Ratings
Here's How They Rate Online
Online Ratings Summary
Under 5 Complaints
Currently, PCS has been accredited with the Better Business Bureau since 2013 and has an “A+” rating based upon 1 complaint filed in the last 36 months. The lone complaint was resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
PCS has received 1 negative informal review on its BBB profile. This review describes held funds:
We were switched to PCS by our credit card provider as a cheaper alternative than what we had been using. They have held one of our deposits for over 3 months now without depositing them into our account. Trying to get them transfer our money to us has been nothing but one excuse after another. They are currently blaming the Federal Reserve for not sending our ACH transfer to us (for over 3 months now). All you get is a run around with them and our local rep is no better. I would give them a negative star review if possible. Our next recourse is legal action as it seems to be our only hope.
Clients can avoid situations like this by understanding why processors hold funds.
An “A” Performance
Given the company’s clean complaint record, we agree with the BBB’s rating at this time.
Petroleum Card Services Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||1.00% - 4.99%|
What Agents Say
According to an agent of Petroleum Card Services, the company offers month-to-month contracts with no cancellation fee. Additionally, the agent stated that Petroleum Card Services passes the wholesale interchange processing cost onto merchants with only a 5 cent ($0.05) markup and no percentage markup whatsoever. These claims sound almost too good to be true, and they are directly at odds with the company’s actual merchant agreement. That contract also includes an equipment lease through First Data Global Leasing which is non-cancellable and typically lasts for 48 months.
What the Contract Says
According to the company’s merchant agreement, Petroleum Card Services fees include a three-year agreement with a $300 early termination fee, a one-time $25 set up fee, an annual PCI Compliance fee of $109, a monthly minimum of $25, an annual membership fee of $75, and a tiered pricing schedule. These terms are more expensive than industry averages and are nowhere near the prices that a representative quoted to CardPaymentOptions.com. However, these exact terms may be outdated or exclusively offered by a specific agent.
Pricing May Vary
If you have any knowledge of whether the document provided on the company’s website is accurate, please share that information in the comment section of this review. For now, business owners should not assume that Petroleum Card Services offers pricing that is competitive with cheap merchant accounts.
We also encourage you to check out our list of the providers of the best merchant accounts.
Petroleum Card Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Outside Sales Team
Petroleum Card Services appears to rely on a combination of telemarketing and independent sales offices to market its accounts, but there are currently no Petroleum Card Services reviews that accuse the company’s sales staff of unethical practices. PCS likely benefits from its narrow focus on a single industry.
This compares favorably to our list of best credit card processors.
No Deceptive Quotes
PCS does not utilize any deceptive advertising or sales tactics that are apparent to us. In light of the company’s low complaint total and its lack of deceptive advertising, we have awarded it an “A” in this category. If you suspect that Petroleum Card Services is overcharging you, we recommend seeking a third-party statement audit to find and eliminate hidden fees.
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