PaymentPop Rating for PNC Merchant Services
Negative Feedback
PNC Merchant Services is a joke. When we set up our banking with PNC, we purchased a Clover POS system through them simultaneously, thus leveraging PNC Merchant Services. 2.5 years later, with millions in sales and zero chargebacks, they are terminating our account. The business bank account was terminated in February 2023 with no explanation, and now the merchant account with no explanation. The kicker is that because our Clover devices were set up with PNC, we can no longer use the Clover machines we own. We have to buy the EXACT same machines/models through our new processor. I highly recommend staying away from anyone who does business this way. No review, no phone call, one letter terminating account.
Positive Feedback
There are no positive reviews published about PNC Merchant Services on the PaymentPop website.
PNC Merchant Services BBB Rating
PNC Merchant Services (as PNC Financial Services Group) has an average customer review rating of 1.11 stars and a grade of “A+” on the BBB based on 442 customer reviews. Most reviews are about PNC’s banking, so common themes are hard to apply to its merchant services branch.
Negative Feedback
If it were possible to give a negative or zero PNC earns the lowest rating possible. PNC Investment will not transfer your account to another institution quickly. It takes 4 weeks for them to look at your request. It took me 7 months. They don’t subscribe to electronic account transfers. No physical offices. Won’t return phone calls. Even with assistance there is always a problem with the paperwork and they won’t tell you what is the problem. Fill out another round of paperwork, mail it (faxes or email not allowed, must have original signature.
PNC closed my account without notice and left me without money. Sent funds to me by USPS that may take a week to arrive. I had to borrow money to pay bills, some of which were charged late fees and interest. Avoid this place that calls itself a bank.
Positive Feedback
Today I spoke to ******* at the PNC BANk in Fruitland, MD. She was so nice and informative. She did a outstanding job helping me.Good job
Trustpilot Rating for PNC Merchant Services
PNC Bank has an average customer review rating of 1.3 stars on Trustpilot based on 1,405 customer reviews. Again, most reviews focus on the banking side of PNC, often mentioning customer service issues.
Negative Feedback
Just awful. The service people are nice, but ask 3 people and you’ll get 3 answers. The online banking is the worst i have ever seen, but maybe I’m just spoiled by Pinnacle. I have to make my car pymt on my phone due to PNC not being able to figure out why I can do it through any number of browsers. The whole experience with them over the past year has been garbage!
I have been with PNC for 20+ yrs. The rewards they are “offering” expire within hours. This is ridiculous. And the so called cash back is impossible to navigate. I’m really disappointed with the way they have changed things. It is not user friendly at all. They are digressing instead of progressing. It’s another way for banks in general too get more money for CEOs who make millions of dollars a year on tax prayers hard earned money.
Positive Feedback
Been banking with PNC for over 5 years. It was the easiest bank to open an account with that can all be easily done online. When I moved from NYC to North Carolina, found so many branches here with friendly customer service. I have their banking app and is very happy with all their financial features. The Zelle app is especially useful. Love banking with them!
– Review from September 30, 2023
I’ve held an account with PNC for over 10 years. They follow the guidelines to handle banking properly. Sometimes they are a bit too rigid, but I’d rather that when dealing with my finances. Once you have over $50k in your accounts with them, they give you a personal banker. That really helps you get a lot of tasks accomplished much quicker. They have all the same fees as every other bank, but you won’t see them in the news for running scams on their customers.
– Review from December 21, 2022
Consumer Affairs Rating Analysis
Wholesale Payments has an average customer review rating of 1.8 stars on Consumer Affairs based on 1,534 customer reviews. Common themes continue to focus on the banking side of the company.
Negative Feedback
PNC customer service was terrible! I called about a transition that I made which was pending the hold business day on 12/1 and when I went to check on 12/2 the purchase was not showing and the funds was reflecting in my balance. I called the merchant and they let me know that the purchase went through and the person who I sent the CashApp to confirmed they received the funds! On 12/5 In return the call to Chantise Molina her title AVP Executive Client Relations Sr Specialist, she was not concern about what I was saying and advised me that pending charges can disappear and she sent me the terms and conditions of the terms and conditions of my account. This Sr. Specialist Chantise was abusive to me being a Senior Citizen and an African American, terrible.
– Complaint from December 6, 2023
I am (was) a long time customer of Compass Bank. When they transitioned to BBVA, it was seamless. Now, here we are, a decade later, and along comes PNC Bank. After months of mailings, instructions, timelines. I did all that was asked of me. PNC did not keep their promise. I sit here with expired BBVA debit and credit cards, and a couple books of “bad” checks. Never received new cards as stated, and also were told we could now access our accounts on the PNC App. Another lie.
Without new card numbers or “voice” pins, access is forbidden. My money has been hostage for 5 days. All of it. I have absolutely no access to my funds. Direct Deposit is scheduled tomorrow, and I guess I won’t see that either. I’m persistent when it comes to my business and have been on hold now almost 6 hours on just this call. Their online customer service is Twitter. How juvenile, strange, and unsafe is that for a financial institution to do business? (Also unresponsive to my plea for help.)
Gee whiz, folks. I am a responsible upstanding citizen, but when they take all my money away. Kids are hungry, car needs gas. I am absolutely desperate. Only what should be one keystroke away from thousands of dollars that I’ve saved in my accounts. Is impending hunger, joblessness, and homelessness if not resolved immediately. Please stop being non-responsive. That is scarier than just telling us it will take a few more days. Tell me something, PNC. Situation dire.
– Review from October 14, 2021
Positive Feedback
My late husband and I had a joint checking account, and when he passed away, I had to remove his name from the account. The customer service people were very helpful in doing so. All our electronic bill pay information was linked to his password and username on the account (I had my own username and password but no bill pay information was linked to that). When I asked how to transfer all that bill pay information to my username and password, the customer service person told me that they normally don’t do that but because we had been customers for such a long time, they made an exception for me and transferred everything. That was great because it saved me a lot of time if I would have had to redo all of it manually!!
– Review from August 9, 2020
I’ve been banking with PNC for over fifteen years. They’ve provided excellent service. This past week I had a scary issue happen with my personal banking account that was my own fault causing me to be overdrawn by more than 13,000.00. I contacted the bank and they fixed the issue within forty eight hours without penalty to me. The entire time I was panicking. They were kind and patient and handled the issue with professionalism and care. I’m beyond grateful. I wouldn’t bank anywhere else.
– Review from February 8, 2023
