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Can You Trust Primary Merchant Solutions? Full Review & Insights

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Primary Merchant Solutions

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of Primary Merchant Solutions

Pros

Competitive transaction rates
Flexible contract terms
Virtual terminal access
Secure processing systems
Transparent pricing model

Cons

Potential hidden fees
Equipment leasing costs
Lack of transparency
Uncertain cancellation policies
No 24/7 support

Overview

In this review of Primary Merchant Solutions, we take a closer look at the company’s credit card processing services. Their offerings include point-of-sale systems, mobile payments, and e-commerce solutions designed to support different types of businesses. We’ll highlight which businesses may benefit most from these services. We’ll also review customer feedback to show common trends and concerns. In addition, we’ll cover pricing, contract terms, and included services. By the end, you’ll know whether Primary Merchant Solutions is the right fit for your business.

About Primary Merchant Solutions

Screen Capture of Primary Merchant Solutions Homepage
Primary Merchant Solutions Homepage

Primary Merchant Solutions is a merchant account provider that also goes by the name of Merchant on the Move. Its alias appears to refer to a software product offered by the company as well as an alternate business name.

Products & Merchant Services

Payment Processing

Primary Merchant Solutions processes major debit and credit card transactions for a wide range of business types. Their services include EMV card readers and swipers, check processing, e-commerce solutions, wireless payments, recurring billing, gift and loyalty programs, reporting services, and merchant accounts.

Merchant Accounts

Primary Merchant Solutions provides merchant accounts, enabling businesses to accept credit and debit card payments. These accounts act as intermediaries between the business’s bank and the customer’s credit card company or bank.

Payment Gateway Services

Primary Merchant Solutions offers a payment gateway service, providing a secure platform for online transaction processing.

Point of Sale Systems

The company also supplies Point of Sale (POS) systems, essential for businesses with physical locations that need to process in-person transactions efficiently.

Fraud and Risk Protection

Primary Merchant Solutions implements fraud and risk protection measures. These features help safeguard businesses from fraudulent transactions and associated risks.

Customer Reviews & Sentiment

Clean Complaint Record

We have conducted an extensive search and could not find any Primary Merchant Solutions reviews that accuse the company of being a ripoff or a scam. While the company’s Merchant on the Move service has garnered multiple positive reviews in the Google app store, it’s essential to note that this may not fully reflect the quality of its merchant services contract and overall service. Nevertheless, the complete absence of any complaints about the company suggests that it maintains a proactive and responsive customer service team, which is commendable.

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Primary Merchant Solutions Lawsuits and Fines

No outstanding class-action lawsuits or FTC complaints have been found filed against Primary Merchant Solutions. Clients dissatisfied with the company’s services and seeking non-litigious resolution should consider reporting their concerns to the relevant supervisory organizations.

Primary Merchant Solutions Customer Support Options

While Primary Merchant Solutions primarily offers customer support through an email form on its website, this mode of communication appears to provide adequate service to its clients. We have therefore rated it with an “A” in this section. However, it falls short of being considered a top merchant account provider for customer service.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A

PaymentPop Rating for Primary Merchant Solutions

Negative Feedback

There are no negative reviews published about Primary Merchant Solutions on the PaymentPop website.

Positive Feedback

Primary Merchant Solutions truly puts their clients first. From the first call to setup and beyond, their team has been attentive, clear, and genuinely helpful. Our payments run smoothly, and we finally feel like we’re in good hands.

No BBB Profile

As of this review, Primary Merchant Solutions is not listed with the Better Business Bureau. Given the fact that it has no BBB rating and we do not have a great deal of information about its contract or complaint history, we will not factor a BBB profile into the company’s rating at this time.

Processing Rates & Fees

Primary Merchant Solutions Pricing

Information on the standard contract for Primary Merchant Solutions is limited. The Merchant on the Move website lists a rate of 1.69% for swiped transactions and 2.2% plus $0.30 for keyed transactions, alongside a monthly fee of $24.95. It remains uncertain if this reflects the standard pricing for all accounts with Primary Merchant Solutions. The company is believed to be a reseller for a larger processor, though the identity of this processor has not been disclosed.

Primary Merchant Solutions promotes the advantage of processing transactions without a traditional payment terminal, highlighting the potential to bypass expensive equipment leases by opting for a virtual terminal solution.

Virtual Terminal and Payment Gateway Pricing

Beyond storefront payment processing, Primary Merchant Solutions features its virtual terminal and payment gateway services on their website. However, specific pricing details for these services have not been made public. It is possible that additional fees, including gateway fees, technical support fees, batch fees, and other transaction rates, may be associated with these e-commerce services.

No Contract Complaints

The absence of complaints regarding Primary Merchant Solutions’ contract terms suggests general client satisfaction. Consequently, it is plausible that the company may offer competitive terms similar to those of the most cost-effective merchant accounts. Those with specific insights into the typical Primary Merchant Solutions contract, including details about early termination fees, PCI compliance fees, and contract duration, are encouraged to contribute this information in the review’s comment section.

Business owners are also recommended to review our list of the best merchant accounts for further options.

Employee Reviews & Sales Practices

No Sales Complaints

Primary Merchant Solutions appears to rely on affiliate programs, referrals, and resellers to market its services. Although it is unclear at this time whether the company employs independent sales agents, we are currently unable to locate any Primary Merchant Solutions reviews that accuse the company’s sales team of unethical behavior.

This compares favorably to our list of best credit card processors.

No Misleading Advertising

Primary Merchant Solutions also does not appear to engage in any deceptive advertising strategies in its official materials. The lack of available complaints regarding the company’s sales approach inclines us to award its sales team an “A” at this time. If you suspect that you have had undisclosed costs added to your Primary Merchant Solutions contract, we recommend seeking a third-party statement audit to eliminate hidden fees.

Primary Merchant Solutions Competitors

Compare Primary Merchant Solutions to competitors that earned top marks.

Bottom Line

Based on available information, Primary Merchant Solutions rates as a trustworthy credit card processing provider. Its rating may shift as more information becomes available, especially since the company currently lacks a BBB rating. Even when working with a highly rated provider, business owners should diligently review all contract terms and compare pricing to top-rated processors to ensure they secure the best possible deal.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Primary Merchant Solutions

Contact & Customer Support
CEOAnthony Salvaggio
Headquarters6 Dubon Court, Farmingdale, NY 11734
General Support(631) 873-2100
Fax(631) 873-2141
Websiteprimaryms.net