Overview
In this article of PrimePay, we will focus on their credit card processing services. We'll cover key areas such as rates and fees, contract terms, common complaints, and the company's industry and employee reviews. We'll evaluate their various payment processing options, including POS systems, mobile payments, and e-commerce solutions, as well as their commitment to security and fraud prevention.
We'll also look at PrimePay's customer support and their approach to contracts and processing costs. This clear and thorough review is designed to help businesses understand what PrimePay offers in credit card processing, aiding in informed decision-making.
About PrimePay
PrimePay is a privately owned merchant account provider that specializes in payroll services. This review will focus on the company's credit card processing rather than its payroll and accounting products. PrimePay resells the merchant services of First Data (now Fiserv) and should not be confused with PrimePay Global, a former business name of ElitePay Global.
In 2021, PrimePay became heavily backed by Aquiline Capital Partners and acquired SyncHR.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/Primepay-homepage.webp)
PrimePay Products and Services
Payment Processing
PrimePay offers payment processing for all major debit and credit cards across various business types. Their services include EMV readers, card swipers, POS solutions, mobile payments, and e-commerce options.
POS Systems and Terminal Options
PrimePay provides a variety of point-of-sale (POS) systems and terminal options to meet the diverse needs of their clients. Merchants can choose from traditional countertop terminals, mobile card readers, and integrated POS systems based on their specific needs.
E-commerce and Online Payment Solutions
For businesses with an online presence, PrimePay offers e-commerce and online payment solutions. Merchants can integrate secure payment gateways into their websites, enabling customers to make purchases using various digital payment methods.
Mobile Payment Options
PrimePay provides mobile payment processing solutions for businesses on the go. Using mobile card readers and compatible applications, merchants can process payments via smartphones or tablets.
Security and Fraud Prevention
PrimePay emphasizes security and fraud prevention, ensuring businesses can process payments securely. The company uses advanced security measures such as encryption and tokenization to protect sensitive customer information.
Reporting and Analytics Tools
PrimePay offers reporting and analytics tools that allow businesses to monitor transactions and gain insights into their payment processing activities. These tools enable merchants to track sales, identify trends, and make informed decisions to optimize their payment strategies.
![PrimePay payment processing](https://www.cardpaymentoptions.com/wp-content/uploads/2020/12/primepay-payment-processing.jpg)
Sharon Gardner
No I only use PrimePay because I have no choice. I send in all the paperwork I get claims denied with no explanations they don’t return calls they don’t return texts. It’s money I actually put on the card and it says it’s covered but then they don’t pay it I wouldn’t recommend them to anyone
Janine Taylor
We left a bad payroll company for a worse one with PrimePay. They were recommended by our accountant. They messed up our W2’s just like our last company and then took 3 weeks to fix them with multiple calls. I can never get reports for my data I have to call support to get me my reports and I’ll be on hold for 15-20 minutes each time, so it’s like they have my data hostage. I filled out a survey about 5 months ago and expressed my displeasure not one follow up call from my anyone. Am looking for a new one after 1 year and half. Seeing the above comments I’m going to need to be very careful on the timing so they don’t screw us with filling taxes on their last payroll run.
AMARA HOME CARE
WE WERE BURNED BY PRIMEPAY
We trusted PrimePay with access to our bank account and came to regret it sorely. Beware! PrimePay did payroll for our 300+ employees. It went well until we ended their contract to do our payroll in-house and save money. PrimePay suddenly impounded nearly thirteen thousand dollars from our bank account AFTER PROMISING US IN WRITING THEY WOULD NOT DO SO. They took that money toward an unusual tax that was not even due until the following year. That impound wrecked our first in-house payroll by causing four dozen paychecks to bounce. They broke their word and that cost us dearly.
First, PrimePay asked us, by email in mid-December if they should pay that tax for us or leave it for us to pay. Because the tax was not due till the next year, long after PrimePay was gone from the scene, we replied that we would pay it ourselves. We pleaded that such a huge impound would shatter our bank account. They emailed us back agreeing not to impound the money, adding that they understood our wish. Relying on that written promise we did nothing more. That was a bad mistake!
Late on December 24 we were astonished to get their email saying they would impound the money after all. Totally unprepared for such a huge and sudden expense on Christmas Day, we wrote back objecting strongly; but they went ahead anyway. The day after Christmas PrimePay took nearly thirteen thousand dollars from our bank account. The timing of their actions, December 24 and 26 (two days when most offices were barely open anywhere) gave us no chance to cushion the devastation caused by that impound.
That was just one of the things that PrimePay did to us when we decided to terminate their contract.
SBA
I am having similar problems with Primepay. When I closed my business and terminated the contract with Primepay, they did not file reports on time with Dept of Labor and the Dept of Revenue, who were planning to charge late fees to me. Therefore, I had to send these agencies letters and proofs from Primepay which indicated they were negligent in meeting their obligations. In addition, they are now trying to charge me extremely high fees to mail W-2s for my 2 former employees. I have regretted signing with them to handle my small business payroll service. I give them a grade of F.
A.G.
HORRIBLE COMPANY! I think you need to search more. I have read many horrible reviews and mine ourcompany’s is one. Within 6 months I was having issues of quarterly statements not being submitted or payments not being received. By the end of the first year I was already looking for a new company. When I informed them we did not need their services anymore they “accidently” forgot to submit my entire first quarter reports…FOR ALL OF THE STATES WE WERE REGISTERED WITH! Remind you they didn’t realize this until almost 60 days after they were due!! They then mailed me the reports to do myself which took an entire day of writing letters, printing checks, and mailing myself. Oh, and it cost over $100 to mail out which they REFUSE to refund us. In all, the company spents $1000’s in attorney fees and hourly wages to fix everything PrimePay had done…to include the numerous letters for penalties and fees that continue to come almost 9 months later. I would never recommend anyone use this company. It is the worst of the worst!!!!!