ElitePay Global Review

118 Replies

Credit Card Processors
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Category Breakdown
Sales & Marketing rated F
Costs & Contract rated F
Complaints & Service rated D
BBB Rating rated D

Overall Rating

Fail


Overview

ElitePay Global’s grade has been lowered to an “F” following egregious unethical behavior towards CPO and a recent surge of serious merchant complaints against the company. If you have experienced deceptive business practices by ElitePay Global, see these instructions on how to report the company to the proper authorities.

A commenter has stated in the comment section below this review that ElitePay Global is now operating under the name of “Ironwood.” After conducting our own independent research, we have found evidence that supports this commenter’s claim. Our research also indicates that the full name of the company may be “Ironwood Payments” or “Ironwood Financial,” and it may be based out of Naperville, Illinois, with a principal office located in Providence, Utah. The registering agent appears to be a corporate service company based in Henderson, Nevada. If you have any information about Ironwood Payments, or if you know of any other alternate business names used by ElitePay Global, please share that information in the comment section below this review.

ElitePay Global (elitepayglobal.com), formerly known as PrimePay Global and also known as International Payment Services, LLC, is a merchant account provider headquartered in Henderson, Nevada. ElitePay Global no longer sells under the name of PrimePay Global and should not be confused with PrimePay, an unrelated merchant services company. In fact, International Payment Services was sued by PrimePay for trademark infringement in 2012 and lost, resulting in the switch to the ElitePay Global name. ElitePay Global resells the payment processing services of First Data. Founded in 2005, ElitePay Global is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California, and lists its headquarters as 2850 W Horizon Ridge Pkwy Ste 200, Henderson, Nevada 89052-4395. Although the company is incorporated in Nevada and lists a Nevada headquarters, its owners primarily reside in and operate out of Salt Lake City, Utah, and surrounding communities.

ElitePay Global Management Concerns

According to public records, Brian Bentley is the principal of International Payment Services (and, by extension, ElitePay Global). However, Brian Bentley’s three brothers also work for the company or hold prominent leadership positions at ElitePay Global. According to a former employee of ElitePay Global who commented beneath this review, Andrew Bentley acts as the president of sales at ElitePay Global, while Matt and Adam Bentley serve in lesser management roles.

Official Idaho court documents and multiple news sources name Adam Bentley as a defendant in a 2009 civil action filed by the state of Idaho regarding a multimillion-dollar Ponzi scheme conducted in 2007. These sources state that Adam Bentley was found by the state of Idaho to have violated the registration and anti-fraud provisions of Idaho’s Uniform Securities Act by selling insurance investments without a license. Bentley and his co-defendants were also shown to have made fraudulent presentations to their investors in order to obtain funding. Following its investigation, the state of Idaho ordered Bentley to pay a civil penalty of $200,000 and restitution to his investors totaling $5,373,464. More significantly, he was also permanently prohibited from selling securities in the state of Idaho. Although these circumstances raise serious questions regarding Adam Bentley’s character, the judgment does not appear to have affected his ability to gain a management role with a merchant services company – a role that grants him access to sensitive data including processing volumes, account numbers, and social security numbers of business owners. Brian Bentley appears to believe his brother deserves such a role with ElitePay Global despite knowing of his less-than-ethical history, which, in this author’s opinion, reveals much about his character as well.

Attempt to Suppress Critical Reviews

Without any prior communications or use of our dispute resolution channels, in April 2014, ElitePay Global filed a trademark infringement lawsuit in federal court against this website (CardPaymentOptions.com). The official claims in the case were related to the use of the ElitePay Global name in a search engine advertisement promoting our review of the company. It is our firm opinion that ElitePay Global filed this suit in bad faith in an attempt to suppress the contents of this review and intimidate its author into compliance with its demands using the threat of exorbitant legal fees. In accordance with our litigation policy, CardPaymentOptions.com refused to accept any settlement that would have limited our rights under U.S. law or forced the removal of this review. On June 5, 2015, the United States District Court for the Central District of California issued a summary judgment in favor of CardPaymentOption.com’s, denying ElitePay Global’s trademark infringement claim based on our nominative fair use defense.

Rise in Complaints

In the last year, there has been an unprecedented increase in the number and severity of complaints filed against ElitePay Global. In the comment section of this review alone, the company more than doubled its complaint total from approximately 30 complaints to over 75 complaints in less than twelve months. Most of these complainants specifically mention deceptive sales tactics and unfavorable contract terms through ElitePay Global. According to multiple complaints, sales agents promise a flat processing rate of 1% on credit card payments and 0% on debit card payments without explaining that the 1% rate only applies to “Qualified” transactions, while the 0% rate only applies to PIN Debit transactions. Some merchants also claim that they did not receive the full contract at the time of signing, or that agents altered the terms of contracts after the merchant signed up.

Another commonly cited issue is ElitePay Global’s habit of leasing equipment through First Data Global Leasing and Northern Leasing Systems. According to complainants, sales agents will commonly offer the 1% credit rate and the 0% debit rate on the condition that merchants sign a 48-month, non-cancellable equipment lease, often at a cost of up to $149 per month (even though most credit card terminals can be purchased for $400 or less). Upon cancelling the equipment lease that ElitePay Global provided, merchants often discover that the leasing provider will try to collect the full cost of the lease (often over $10,000) as one lump payment. To make these complaints even more troubling, the content of many complaints indicates that the confused merchants seem to have limited proficiency in the English language.

Judgements Against Similar Companies

If these reports are accurate, then ElitePay Global’s sales team appears to be engaging in conduct that has landed other merchant account providers in significant legal trouble. The FTC and various state attorneys general have begun to crack down on deceptive sales practices and predatory lease terms in recent years, so merchants who feel they have been deceived by ElitePay Global may benefit from familiarizing themselves with the following relevant cases:

  • In January 2004, the Federal Trade Commission (FTC) secured a $23.5 million settlement with Certified Merchant Services (CMS) following the forced sale of the company’s assets. The FTC’s complaint alleged that CMS modified customer contracts, made unauthorized debits from merchants’ accounts, misrepresented the products and services it was providing, and failed to disclose various charges and fees.
  • In March 2013, the New York State Attorney General’s office reached a settlement with Northern Leasing Systems concerning over $11 million in unauthorized debits made from merchants’ bank accounts. To justify these withdrawals, Northern Leasing Systems cited a clause in its contract requiring customers to reimburse it for property taxes and “administrative fees,” even though many of the merchants it took money from had terminated their leases with Northern Leasing years earlier. Northern Leasing was unable to show that the collected amounts ever went to pay property taxes or administrative fees. The company was ordered to return all disputed amounts and pay a $575,000 penalty to the State of New York.
  • In October 2014, the FTC and the Washington State Attorney General’s office reached separate settlements with Sphyra (dba Merchant Services Direct) regarding allegations that the company failed to disclose complete pricing information, altered contract terms, and misrepresented the cost and duration of equipment leases. Sphyra was ordered to pay $175,000 in damages to federal regulators and the state of Washington and was prohibited from utilizing the sales techniques in question ever again.
  • In October 2014, the Minnesota State Attorney General’s office filed a complaint against Apex Merchant Group alleging that the company uses “bait-and-switch” pricing quotes and alters customer contracts by adding previously undisclosed cancellation penalties and term lengths. Interestingly, the CEO of Apex Merchant Group is Andrew Frankel, brother to Craig and Jonathan Frankel, the former owners of Certified Merchant Services. The Attorney General’s press release regarding the case goes out of its way to highlight the shared history of deceptive business practices among the brothers, one of whom is an investor in Apex Merchant Group. The outcome of the case is still pending.

Where to File Complaints

If you believe that you have been a victim of “bait-and-switch” rate quotes, nondisclosure of fees, unlawful contract alteration, unauthorized debits, or predatory sales tactics at the hands of ElitePay Global or one of its business partners, you may be able to obtain some relief by engaging in the following actions:

  • Leave a detailed comment describing your experience in the comment section below this review. Be specific, provide as much factual information as you can, and, if possible, verify your comment by including a link to your business’s website. This review and its comment section will contain the most current information regarding ElitePay Global’s sales practices and merchant complaint record.
  • File a complaint with the Nevada Attorney General and the Utah Attorney General.
  • File a complaint with your state’s attorney general (directory available here).
  • File a complaint with the FTC.
  • File a complaint with First Data’s Ethics Hotline (ElitePay’s Processor): +1 800-368-1000
  • File a complaint with the District Attorney of your county.
  • File a complaint with ElitePay Global’s acquiring bank, Wells Fargo.

For other solutions, see our article on How to Report Bad Credit Card Processors.

ElitePay Global Products and Services Industries Served
  • Debit and credit card processing
  • Mobile phone processing
  • Wireless terminals
  • EMV acceptance
  • Online payment gateway
  • POS equipment
  • Retail
  • Mobile
  • E-commerce
  • MOTO

Related: Find The Best Processor For Your Business Type

Sales & Marketing | F

Key Points – Sales & Marketing
Uses independent resellers? Yes
Promotes deceptive rate quotes? No
Discloses all important terms? No

ElitePay Global primarily utilizes independent sales agents to market its services. Generally speaking, independent contractors receive little training or oversight while in the field and are motivated to increase their commissions by signing merchants up for expensive contracts. This hiring practice usually results in elevated complaints among merchants. ElitePay is no exception, as we are currently able to locate dozens of ElitePay Global complaints filed by merchants and employees that describe unethical behavior by the company’s sales agents. Common complaints include misrepresentation of rates, nondisclosure of expensive contract terms (especially those attached to equipment leases), and poor training/support for employees.

One complainant who claims to be a former sales agent of ElitePay has stated that the company intentionally misinforms its agents about its rates and fees. According to this source, it is ElitePay Global policy to not allow sales reps to service the accounts they have brought in, which means that these agents never hear reports from dissatisfied merchants that could contradict what the agents were taught by the company. Another complaint from a merchant also stated that sales reps are removed from the accounts they sign. These claims are confirmed by multiple complainants stating that they are unable to reach their sales reps after they’ve signed the application.

Related: Find The Best Providers By Processor Type

Costs & Contract | F

Key Points – Costs & Contract Terms
Qualified rate: 1% (credit)/0% (PIN debit)
Non-qualified rate: 2.99%
Termination fee: Variable
PCI compliance fee: Variable
Equipment lease: 48 mos/non-cancellable

The ElitePay Global program guide (available below) describes a three-year agreement with automatic renewal and a tiered pricing structure through First Data. It appears that merchants who use ElitePay are subject to variable early termination fees, PCI Compliance fees, PCI non-compliance fees, and monthly minimum fees. Additionally, merchants are reporting very expensive 48-month leases through First Data Global Leasing and Northern Leasing Systems. These leases appear to be packaged with the company’s credit card processing services and, according to complainants, are not always properly disclosed by sales representatives.

There are currently many complaints about the cost of an ElitePay Global contract. Most merchants express frustration over the company’s non-cancellable, long-term equipment leases that cost thousands of dollars for equipment that is usually less than $400. Merchants also notice sudden rate increases several months into their contracts in addition to undisclosed fees. The merchants in these cases may be seeing the company’s “Non-Qualified” rate of 2.99%, which is charged on all cards that do not meet its criteria for the 1% “Qualified” rate. Overall, the consistent theme among complainants at this time is that ElitePay Global does not offer competitive or even average contract terms. See the ElitePay Global/First Data Program Guide for more details.

Related: Best Processors For Quickbooks Integration

Complaints & Service | D

Key Points – Complaints & Service
Total complaints: 80+
Live customer support: Yes
Most common complaint: Undisclosed terms

We are currently able to locate over 80 negative ElitePay Global reviews, many of which accuse the company of being a scam or a ripoff. Major themes among complainants include expensive equipment leases, deceptive sales practices, poor customer service, and undisclosed contract terms. Since the initial publication of this review in March 2013, the company’s complaint rate has seen a dramatic increase, which is a concerning trend. Some complainants have been filed against PrimePay Global rather than ElitePay Global, but the PrimePay Global brand no longer appears to be active. We are currently unable to locate any rebuttals to these complaints from company representatives, but we have found some complaints from former and prospective employees. Overall, ElitePay does not appear to offer especially responsive or capable customer service. The company offers live chat and an email form on its website.

Related: Best iPad & Tablet Point of Sale Services

BBB Report | D*

Key Points – BBB Report
Product/service: 26
Billing/collection: 5
Advertising/sales: 3
Guarantee/warranty: 1
Delivery: 31

ElitePay Global has been an accredited business with the Better Business Bureau since 2011. As of this review, the company holds a “A-” rating with the BBB and has 66 complaints filed against it in the last 36 months (up from 33 at the time of our last review). Thirty-one of these complaints are related to delivery issues, 26 are due to product or service problems, five have to do with billing and collection, three are related to advertising issues, and one is due to a guarantee or warranty problem. ElitePay Global has successfully resolved three of the complaints, while the remainder were either resolved to the dissatisfaction of the merchant or did not receive a final assessment from the merchant. Given the company’s complaint total, resolution ratio, and performance in other categories of this review, we have adjusted the BBB’s rating to a “D” for the time being.

* Denotes CPO-adjusted BBB score

Related: Best Processors For E-Commerce

Bottom Line


ElitePay Global Review

Rated 1 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-09-01

ElitePay Global rates as a substandard merchant services provider according to our rating system. The company appears to offer a standard contract through First Data with expensive lease terms attached. Its rating also suffers from complaints about deceptive sales tactics and poor customer service, and its complaint record with the BBB has seen a negative trend since the initial publication of this review. Merchants are advised to read their contract terms, including the terms of any lease, with great care.

This review was originally published on 3/26/13 and was last updated on 9/1/15.

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118 comments

  1. Adam

    EPG Employee, either your complicit or ignorant. Yes its true that EPG does pass 0% pin debit to their clients. Its even true that they pass 1% swiped rates to their clients outside of pin debit. They also downgrade EVERY transaction and add a surcharge of 1.49% to the swiped rate of 1% and 2.99% to the Mid Qualified rate! That equals 4.48%!!!! Its even on their application page 3. Pull your app out and look in the Visa/Mastercard/Discover Rate Catagory section. You’ll see Base Credit of 1%. Mid- Qualified with a litttle 1 beside it. Now look at the Discount rate + 1.49% the same with Non-Qualified except with a little 2 beside it and + 2.99% for Discount Rate. The plus sign indicates that it is added to the Base Credit rate of 1% + 1.49% for Mid qualified and add 2.99% to 1.49% for non qualified!!!! Don’t believe me read the section just below 1099-k reporting. Here it is just in case you don’t actually have a printed copy. 1Added to base credit discount rate and transaction fee. 2Added to applicable mid qualified credit discount rate and transaction fee. Problem is that you have no idea! They are simply telling you to sell 0% and 1%!!!!! I am willing to bet that no one in that company has even remotely explained to you how it actually works. They don’t want you to know. You can’t explain something that you know nothing about. How many clients would you have if you were to actually explain to them what really happens? How many do you think would buy if they knew that they would be paying as high as 4.48% outside of pin debit? I can tell you NONE!!!! Your being made a fool of and your harming your clients!!!!!!!!! Its disgusting and obscene!!! Go back and see a client or two, look at their statements and do the math. Its not rocket science!

  2. Elite Pay Employee

    I’m an EPG employee and could tell you that most of this is unfounded. The reason the BBB won’t take many of these complaints serioiusly is because the so called merchants never actually provide proof when they make a complaint. This, or any other site, can be filled with unverified complaints from competitive merchants rather than anything else.

    On every deal I’ve ever done, within minutes of submitting an application, a welcome call is placed to the owner, and the owner is notified clearly, that there is a 48 month non-cancellable lease. If any of the questions are inconsistent with the application or the pricing (percentage of keyed in transactions, percentage of non qualified transactions, percentage of debit transactions, a full and complete understanding of the amount of the lease as well as the the term and non-cancellable arrangement) the welcome call fails and the deal is declined.

    Secondly, are rates are absolutely 0% for all PIN debit transactions. 8 cents for every transaction of any type. and 1% for all qualified transactions and 1.49% for midqualified transactions. I’ve never seen any competitor that charges those rates.

    Websites like this praise Square that charge 2.75% on everything from debit to qualified and 3.5% on keyed in transactions, and then have the audacity to complain about a company that’s charging 0% debit and 1% qualified credit.

    On top of which, the owners of this site are being unnecessarily harsh simply because of personal legal issues with EPG.

    I write my cell phone number out on every single card I hand out and have never received so much as a phone call or complaint from any of my merchants.

    I guess we should charge 3% on everything like Square does and let unsubstantiated accusations go so that CPO will write a glowing review.

    1. Phillip Parker Post author

      Hi Vahagn Mkhikian,

      Normally we don’t publish comments that only contain general commentary; however, your comment corroborates the pricing and lease terms that many merchants have complained about. The rates you list are below the average cost of Interchange so one of three things can be happening: 1) EPG is losing money on nearly every transaction they process (it’s like a retailer selling products below its wholesale costs), or 2) they are making up their costs through other fees that are not marketed to the merchant, or 3) the rates you mention are the markup over Interchange, which isn’t they way you are quoting it and would be really expensive markup.

      If you believe that the contents of this review are unfounded, you should conduct a more thorough search throughout the internet. I can guarantee you that the reviews left in this comment section are not by competing companies or myself. EPG would like you to believe such a lie, but it simply isn’t true. When someone leaves a comment, our system collects meta data about them for verification purposes. How do you think I know your real name? All the comments can be authenticated, which is why EPG has never tried to challenge any them through our channels or legally. They know that they are real.

      Where do we praise Square on CPO? I can tell you that if the EPG rates you mention are a markup over Interchange, they are just as expensive as Square. I encourage you to better understand the true costs of Interchange for credit and debit and EPG’s rate quotes. You seem like you want to do right by your merchants. If you are quoting rates the way you listed them in your comment, you are either intentionally or unintentionally misleading them.

    2. Josh Lewis

      Dear Elite Pay Employee:
      I am no competitor of EPG, just a merchant who was burned by their lies. You apparently believe the lies of the company you work for.

      To set a few things straight: The BBB does actually take the complaints seriously, at least they seemed to when I talked to them. Unfortunately, the BBB doesn’t have any real power to do anything. The fact that so many complaints have been lodged led to the BBB person telling me (off the record) that there is almost certainly a problem with the practices that Elite Pay Global is using. Most of them get closed in Elite Pay’s favor due to the fact that it is hard to provide evidence. Like myself: I didn’t sign a paper copy of the contract. And by the time I eventually got an electronic copy, it was not as I had signed. Elite Pay wants to say they can’t change it after the fact, but when they’re the only ones who have a copy, and it’s only electronic,, well…most junior high computer science students could alter it. So we’re left, unfortunately, with my word against theirs. And even if I was able to provide proof, the BBB can’t really do anything other than lower their rating on a site many people don’t actually check before signing with a company (yes, now those of us who have been burned know better. I was only a couple months into owning my own business; there were many things I was unaware of, like how easy it is to be swindled by illegitimate credit card processors).

      You also don’t mention the unqualified rates, which is around 3%, which most have found that Elite Pay decides most transactions fall under. My main beef was the salesman telling me that Elite Pay charges the same as debit for American Express, since they also process cards for Costco, and they only take American Express because they get that special rate. Turns out both were lies – the actual rate for American Express was much higher than my previous processor, and when I checked with Costco, I found out who they actually use to process their credit cards, and it wasn’t Elite Pay! Also, you don’t mention all the extra, hidden fees (which my salesman did not, either, of course). You conveniently leave out about $500 a year worth of fees that many other companies don’t charge (or at least, neither of the two companies I used previously didn’t charge – maybe others do charge those hidden fees). You need to read through the contract yourself so you understand it better before you push people to sign. I realize after the fact that I don’t think the salesman understood the contract himself. He was just telling me what he had been told to promise, assuming his superiors were telling him the truth. Your post is partially what makes me think that, because if you are being honest, you must not truly understand the contract, at least the contract that gets sent by email days after the consumer signs electronically. (Well, to be fair, you salesmen probably never see that contract again after you electronically send it to HQ).

      And maybe you write a cell phone number down, but my salesman did not. Nor did he answer emails, which was listed on the card.

      I didn’t keep the service long enough to find out if it would actually save me money or not. I couldn’t justify doing business with a company that had a salesman tell me bold-faced lies, whether they were his own or provided by higher up. Also because the contract was not as I remembered signing, and appeared altered in my view. (Everything was typed, but the costs for American Express were handwritten – that was weird, and different than I had originally agreed to.) And from what I’ve read here and other sites around the web, it sounds like I would have paid more, even with the so-called “1%” (due to everything being charged the higher “unqualified” rate).

      1. Korn

        I agree with you Josh. Not only the sale reps. don’t understand or read the application ( I don’t call it contract because contract is something that is accepted from both sides) so does their boss. I n my case the sale person’s boss name Blake told me on the phone that EPG process no more that 8% of non-Qualified cards and he told his sale rep. put that term in my application. But it turn out that EPG classify almost all cards as non-Qualified. They removed that term out off my application and Blake got in big trouble and was remove from my case base on the sale person’s words. So if you, Blake and your sale rep. name Bobby Huegel visit this site you people need to tell how bad the company you work for. They train you to lie and when they got the complaint they trow you out.

  3. Carey

    Elite pay global is not a good company.
    They fool me to sign the contract and didn’t do what they said they will do.
    The service is unbelievably bad and rude.
    I am trying to terminate the contract at this point and sent the equipment to Elite pay golbal but the package returned back to me.
    Do not let Elite pay global to fool anyone.

  4. David E Cooper

    Kimberly Hightower (Hoag) Came to my store Tropical Fish Outlet in Elmira NY and conned me into a contract ElitePay Global and Northern Leasing for credit card services. I was promissed that elitepay would buy out my previous lease. This was a total lie and i now have 2 leases for equipment that i am no longer using. As soon as I was told by Elitepay that they do not buy leases I stopped using there services. I was told many other untruths bu they are to many to mention here. I am now fighting with both elitepay and northern leasing to get out of the fraudulent obtained contracts. This has been a nightmare and very embarassing that I was taken in as I was.

  5. Shoshana Albin Doan

    An EPG rep walked into my store. I believe there was a call for an appt. the day before (didn’t say company name so I can’t verify) and I said not interested. The reps name is Ruby. She took the opposite approach to others in the processing field. She said they were offering corporate rates and she would see if there was a possibility that I might qualify for the special deal. She made many remarks about the company now having improved sales reps and systems and they were by appointment only (creating urgency!) She phoned the “numbers person” whom she played off of, and claimed to be only “the face”. She told her guy on the line that we didn’t meet the required monthly amount consistently but could he possibly make it work with lower numbers, than she made the comment that her relationship with him would help. Ultimately she presented me with a “1% Credit and 0% Debit” deal and when I asked her about the non- qualified cards she said 2.99%, but those almost never show up and that she didn’t see any on my paperwork. When she showed me the lease part of the deal of 129.00/mo, I said I didn’t think that was a great idea to get into, and she said that the savings she showed me included the lease,” just think of it as a package deal”. She also told me I could get a 250.00 rebate on anybody else that signed up for this program on my behalf, and she said we would get a 50.00 rebate for setting our machine up the same day it arrived. When the machine did arrive and my husband called customer service for help, they couldn’t get it to work and thought it was broken, so they had another sent out. It took 8 different people to show us how to use the machine, and in the end I figured it out and was telling them how to use it! We refuse to be roped in by unethical, fraudulent practices and have closed our account and are sending back the equipment too. Strength in numbers, these destructive practices have to be stopped and it will only happen if we say,”no way!!”

  6. Adam

    elite pay global is now Ironwood! Stay away the same deceptive practices! They lure you in with the promise of 0% pin debit and 1% swiped. Problem is that what ever is not pin debit gets downgraded to 2.99%!!!! You will pay more and get stuck with a lease that can range from $99 to as high as they can get away with! For 48 months!!!!!!

    1. CPO Admin

      Hi Adam,

      Can you please share whatever evidence you have that ElitePay Global is now operating under the name of Ironwood?

  7. kim

    Has anyone dealt with Bryan Tierney as the sales agent? He even went so far as to take pictures of our warehouse and exterior???? I guess he was trying to look like they were “the real deal” what a joke. We are in the process of dealing with the higher merchant fees than promised. I called Elitepay today so I can get the phone number for Bryan (his # is not on his business card, go figure) and they don’t even have his contact information. I feel sorry for the employees who have to hear the complaints day in and day out because the greedy owners who scam hard working folks like us. Good luck everyone!!

  8. Peter Carey

    Was just now called from 650-265-7160 from “Noa”. As I am on the do not call list I asked him who had given him the number.
    He kept with the pitch not answering my question. I asked him if he “hablas ingles? At which point he told me to fuck off, I said how very professional of you and hung up.

    2 seconds later same number called. I did not answer. 2 seconds later same number called I answered and was told that since I am in the yellow pages there is no do not call list, AND that they would be calling me every 25 seconds.

  9. Patrick Hough Palm Beach Plating & Powder Coat

    The salesman did a comparison of how much they could save me on credit card services.

    I am now paying almost double from what i was paying before this CROOK showed up. I feel like an idiot!

    How can this company do this to a small business. Where EVERY penny counts these days. A TOTAL ripoff!

    Can someone please help me! At this rate i will be out pf business and my dream gone down the drain.

    Please Help.

    Patrick

  10. Korn

    Hi , Recently a sale rep. walking to my shop and offered 1% credit and 0% debit with 8 cents per transaction. When he showed me the saving chart i saw 2.99% fee in there when i question he said its non-qualified cards and he quote only !% of total transaction . I know for sure I process more than 50% of non-qualified cards so I didn’t want to take chance but his boss put a condition saying that if I process more than 8% of non- qualified card he will let me out of contract without any penalty. That statement got me in by making that sale rep. enter the term in the application. The problem start here when the application got to their office the condition was remove without me knowing and i was told that my application was approved than they send me the equipments. I ask for the copy of my approved application I got it without the condition I signed about the non-qualified cards so I email them that I cannot accept it but I was told I was already in the contract . What should I do?

    1. M Gibney

      Stop paying them – block them from your bank account – they will eventually go away – and if they roped you into that northern leasing “non-cancellable” contract stop paying and block them too!! Neither of them have a leg to stand on with all of these complaints!!

      1. Korn

        Thanks for the advices M Gibney . I did close my bank acc . They did not get a cent from me but anyone know if they take any of us to court so far?

  11. Anthony Trivett

    I am sooo made that I fell for the lies from ElitePay Global. I was convinced by the sales rep that I would save money by switching from Square.
    I thought the salesman was being honest and signed up for there machine and 1% (lie) per transaction and 0% for debit cards. Well, I’ve called and they said they would help bring down the percentages by reviewing my previous (square) but they never helded me at ALL. In fact I’m finding that they are helping them selves by quietly accessing my bank account and charging me $326.00 whenever they want??? I am going to call them today and ask them to provide me with staements of there charges. I tried to go to your website and check things out there but conveniently I can’t access there merchant login page, I only get “ERR_CONNECTION_RESET” I will cancel this BS contract and suffer whatever they want to throw at me, cause I’m done being abused by lying scammers like ElitePay Global!

    1. Thanna Dunaway

      Make sure you close your bank account asap or they will steal whatever they can.
      I learned that the hard way. I stopped payment several times and they would just change the agreed upon amount to a different amount and the bank would put it through!! They took a couple thousand dollars…when I called the company to complain they said that the money they took were FEES! DO NOT KEEP THE SAME BANK ACCOUNT OR THEY WILL ROB YOU BLIND!

  12. Midas- Angela Whaler

    Elite Pay has been the WORST credit card machine we have ever used.
    We have had more issues in the few weeks than that we have had this machine, then we ever did in the 3+ years we used Merchant Services. We should have never switched over to Elite Pay, and if it were not for Ari Stein and the apparently lies that he had told us, we never would have switched at all.
    Ari told us several times this was going to save us money, yet in the one month we’ve had it, its cost us almost twice are what Merchant Service was charging us.
    Ari also told us we will receive a check shortly after we started with them, covering the fee that we had to pay to end the contract with merchant services. We never received this check he claimed we would soon have, yet we still paid the fee because Ari did not hesitate to contact them and cancel our contract for us.
    Ari also informed us that we could now take debit cards, and that the machine would now go off of Wi-Fi. All cards have to be run as credit, or it automatically cancels the transaction, and the machine does not work at all unless it is still hooked up to the phone line.
    The whole ‘deal breaker’, so to say, with deciding to switch over Elite pay was when Ari had told us that we would be receiving free paper, as long as we were using the machine, for not only the credit card machine, but also all the printers we use too. I have called a few times, explaining this is what we were told and tried to order paper for the credit card machine. Every single time I have spoke with someone, they either told me the do not do the free paper, or that Ari never set that up on our account and that we need to go ‘special order’ paper from Office Max because the sizing of the elite pay machine is completely different than any other machine.
    I have called several times, sent quite a few emails, and have got no response or help with fixing any of these problems.
    I have even sent emails to Ari personally, and he will not respond. Which I guess now it makes since that he doesn’t even put his own phone number or even extension on is OWN business card.

  13. Chris

    I signed up with Elite Pay Global in August 2014. Every month I am reminded of my huge mistake I made when I see the money taken out of my bank account. After I continue to see new random fee’s this horrible company seems to come up with, I’m finally getting tired of it. After a year its very disturbing to see how many businesses they have taken advantage of and that I am not alone.

    None of the information the salesman told me was true in regards to how much money I would be saving a month. He kept saying” Just $99 a month, just $99 a month, debit is free.” Which is really $117.56 a month. And he never mentioned Elite has a $25 monthly minimum on top of other random monthly charges. The salesman never once mentioned signing me up with a totally different non cancelable lease! Because I never got a copy in person, how do I know my signature wasn’t photoshoped or copied and pasted on this crazy leasing contract you can’t even read. I didn’t find out about the lease till months later after numerous phone calls and emails requesting this lease contract. When the salesman signed me up, even when I asked him for the contract, he said I would receive it in 3 days. They do not voluntarily give you the contract. It took a month after many phone calls and emails to finally get an illegible Elite Pay contract. And I was never told about the $150 PCI yearly fee. And if you don’t complete the PCI questionnaire they charge you a non compliant $25 a month fee. You have to watch very carefully what exactly you’re being charged for, and then question and complain to Elite Pay to get them removed for the next billing period. My very last question I asked the salesman was how much to cancel for what ever reason if I am not satisfied with the service. He said $375 to cancel. Which I thought sounded a little expensive. But after reading other peoples complaints about Elite Pay and Northern Leasing and asking Elite Pay myself, they said it would cost about $6800 to cancel…I would pay the $375 in a heart beat to end this nightmare.

    1. Thanna Dunaway

      Sadly this is happening to a lot of small businesses who frankly cannot afford the ridiculous fees they CLAIM we agreed to when we signed the contract. I don’ t know about you but we were given a one page application to fill out. No contract outlining fees was EVER okay’d .
      I contacted no less than 25 organizations to complain about ElitePay to no avail….no one knows who governs them! Don’t waste your time going to the Better Business Bureau…They are useless!
      Your best bet is to close your bank account ASAP. They will pillage every dime they can.

  14. Disgruntled Employee

    I used to work for Elitepay Global i have google account that I would like to give out to receive emails not sure if the system here would notice so I will say the email is [REDACTED – contact information] and it’s at googles mail server. I have all the dirt it would take to bring them down…so contact me if interested in more.

      1. Disgruntled employee

        New owners…they sold it after they were slammed with a 6 million dollar lawsuit they lost…what’s to come of it now? They going to start a new one?

  15. Valerie Keith

    I filed a complaint in Michigan. They tried contacting them in Nevada and the letters kept coming back. At that point I complained to the BBB in Nevada, contacted a lawyer but I don’t have the money it would take so I continue with my last 6 months of my contract. Not happy about it but don’t want my credit ruined either,

  16. Christine

    I am a victim of this scam. I signed up with this company in October 2013. BIG MISTAKE!!!!! I have paid to get out of my contract for processing, but I am stuck in this Lease of equipment for 18 more months. I sent a certified check to Elite Global Pay on April 21 2015, Elite Global Pay received certified check the April 23 2015. To close my account. I was instructed to fax and email a copy of the cashier check along with the USPS tracking information. In which I did. This should have closed my account with Elite Global Pay as of April 23rd, 2015. On my Statement for the month of April 2015, that I received in May 2015 I was charged for an annual Maintenance fee of $99.00. This fee should be prorated. I have asked them to prorate this fee. They have expressed that it can not prorated and will not be refunded, because I had service with Elite Global pay during the calender year of 2015. I also received a statement for May 2015 in June 2015 where they have charged a monthly processing fee. They explained that they did receive the check on April 23 2015, but it was not processed until May 2015 so my account was not closed until May 2015. To my understanding I have closed my account as of April 23 2015 the day Elite Global Pay received the check. (The reason I had to email and fax a copy of the check and mailing tracking number). I have asked to speak with someone in management, I was told Management is in a meeting, and there is no reason for a manager to speak with me because my account is closed. If anyone has any suggestions on getting out of the equipment lease, please tell me.

    1. Jil B

      Christine,
      These people are not reasonable. The only way to deal with them is to ACT LIKE THEM. Move your account like I did, because they will always make you feel like YOU are the one not following their procedure, when their only procedure is TO PILLAGE YOUR BUSINESS ACCOUNT, at all cost.
      Tell them you refuse to be their victim and for them to take you to court. Tell them you want your day in front of a judge like all the other 3000 people that have the same story to tell. These 2 brothers have been fined millions under an old company for deceptive practices and would not want to take this matter into a courtroom with all of us, especially me, I am not the one with the mug shots, they are!

  17. Kim Austin

    Elite Pay Global represented that they were less expensive than other merchants. Debit cards 0% transaction fees and a equipment rental fee of only $100. We were hit with 4 charges of $375 for leasing fees. (the terminology changed from renting to leasing). Elite Global’s counsel, Mr Jon R. Turner, sent us a collection letter and has turned us over to a collection agency. Elite Pay Global is deceptive, they lied and is truly a bait and switch operation. What their rep told us is not what they charged us. Their rep makes it sound so good and will save us money. Their equipment would not perform the tasks that we needed. We own convenience stores and needed the equipment to break down between fuel type etc. Elite Pay Global rep said their equipment had that capability. After we signed the contract, then Elite Pay Global told us to use their equipment and the old equipment from our other merchant. To run gas through one machine and the other products through theirs. Their equipment could not break down the gas products that we needed. Elite Pay Global told us that was not their problem. They need to be stopped and the owners behind bars.

    1. Katie

      Kim, what is your status right now with them? I’ve contacted legal counsel as well for my own small business.

      1. amber

        Katie, just cancel all your bank accounts that are associated with you signing up with them that way when they try to collect fees from you they can’t. Then anytime anyone calls just say sue me because clearly they won’t because they are in deep water and won’t go to court. If you are using their service, get a new bank account, a new merchant account, then do what I said above. They didn’t get one cent from and this mess disappeared for me. God luck!

        1. Katie

          My plan exactly!! We called the rep within hours of signing and told him we didn’t want to do it and he acted like it was too late. We contacted our attorney immediately. I won’t give them a dime!

          1. Lidia

            I just sign a contract with this company they promise me low rates. Even to increase my sales ect anyways I believe them :-( I have 3 days With this company n I am already having problems what can I do ?? Is there any hope for me ??

  18. Regina Lopez

    Phillip and everyone who commented in this website,

    I am in the process of researching and finding more information on how to get out of contract with Elite Pay Global. I’ve sent a complaint to BBB last March and looks like it’s not going anywhere. The BBB specialist said they don’t usually change their mind. She suggested I call the Attorney General of Nevada. When I did, they told me to file a complaint. My dilemma now is, EPG told me I have 3-4 days to decide on using their services or else I will be taken to collection. Same as everyone, I was promised by a sales agent (who’s information the company claims do not know about) a flat rate of $275/month which includes the $157 (now higher) equipment lease from Northern leasing company. I haven’t started processing with them because when I saw the contract that they sent a few days later after I signed-up with them, it does not say the flat rate as agreed upon. I called customer service, told them I wanted to get out of contract because IT IS NOT WHAT I SIGNED FOR, but they said my signature is there in the contract and I have to abide with it or pay outrageous charges if I terminate the contract. It is so disheartening that this kind of contracts are allowed. The customer service lady said I could process with them for a month and then we will review the fees to check if I am saving money. If not, she could lower it for me. My concern is, if I go with them, how sure am I that they will do it considering the testimonials I’ve read here. I’m thinking of asking for an addendum to the contract but will they abide to that, knowing that after all these complaints, they are still in business?

    My question to Phillip is, is there a way for all of us with complaints about the company to get together and file a law suit? What are the chances that we could win this if we do it. Or is it worth doing it at all?

    1. Julie Cekaj

      This company is crazy!! Elite Pay global and first data work together, but first data told me that they work with any other company. The trick is to find a different company and they will take care the cancelation fees from elite pay global. I’m stuck in the contract with First data for another year and its really outrageous how tricky they are.. I am changing the credit card company and stay with first data until my contract is up.!!

  19. Earl C

    Elite Pay Global seems to be doing the dirty work for First Data out of Atlanta Georgia. First Data Holds the lease and is making the money

    1. Jil Belcher

      Elite Pay Global is not in any way looking to save money for their customers. They are in cahoots with Northern Leasing and First Data to get into your business account and pillage it. First Data recently gave the customer side of the agreement some leeway , so EPG is leaning more towards Northern Leasing and when they call to get paid every month, like they do, they always act like there is nothing unethical going on with them and EPG, I know, they got me and took out 3 times what they told me they would. They can act all they want and call all they want because I like wasting their time the way they wasted mine. They will NOT get any more money from me and they can pay someone to call me for years, that’s not going to do them any good. I am looking forward to them trying to legally collect, I want my day in court with all the other 2900 customers that have the same story to tell.

  20. Marsha Gibney

    This company sent in a rep that lied to my face multiple times, Jeff Snively was his name, about my fees. Told me that if I paid for a credit card machine (that I didn’t need) for $149/mo for 48 months non-cancel-able, that I could buy down my rate to a flat 1% and not be charged anything else. Well needless to say when my first statement showed up he was no where to be found, would not return calls or even talk to me. I was swindled big time and will be paying for it for the whole 48 months – I have since left this company but am still having to pay for that 149/mo probably 3 more years!!! No happy – these people get an FFFFF rating!!!

    1. Jeff Snively

      I never said it was 1% and nothing else. I said for qualified transactions, it would be 1%, but there is always surcharges if the card number is typed in or (non-qualified) or if there are rewards associated with the account. Also, I did reply to you and came out and explained this to you.

      I also gave you debit at 0%, but you were not requiring them to put in pin number (which is what causes it to be 0%.

      I also told you of the transaction fees. Get your story correct. I apologize that you are not happy with it, but I was very honest with you and did follow up with you.

      1. Marsha Gibney

        Well Jeff I’m surprised you respond now, why didn’t you return any of my calls when all this was happening??? No you did not ever come back, I’m sure you were too ashamed to show your face since you know you lied through your teeth to me. Let’s just keep to the facts:: Facts are, you told me to purchase the leased machine to buy down my rate (FLAT 1% no other fees – I asked you several times flat 1% really and you confirmed YES flat 1% – more that 2 times) The other big LIE that you told was about the 0% debit – you said and I quote “it doesn’t matter if you use the pin number or not, if it is a debit or check card it will be 0%” I said “Oh really, so if it is a debit or check card and we swipe it and run as a credit it will still be 0%??” and you replied YES!! LIE – !!! I can’t not believe you have the balls now to say you were Honest, what a JOKE!! When I was signing the contract I stopped and said to you, what about where you have these rates written in, don’t we have to cross these out. You said, Oh no, they don’t want anything crossed out, don’t worry about it. MY MISTAKE was that I trusted you for your word and you LIED to my face…… I have two eye-witnesses that will go to court with me if necessary and swear under oath as to how this all went down, I also know other business owners in Mt. Airy that you told the same stories to and ripped off….so you would have been better off just pretending you never saw this post instead of getting on here and printing more lies and embarrassing yourself even more. I volunteer to take a lie detector test about how all this went down, WILL YOU?????? Put your money were your lies come from!!!!
        Also, if I’m the one lying I guess all these other people below are lying about your company and sales tactics too, right???? WRONG!!!!!

      2. Anthony Trivett

        Jeff your company told me I would SAVE money by switching to ElitePay but it actually cost me over $300 more than I was paying Square.
        The company is LYING AND RIPPING PEOPLE OFF PERIOD!

  21. Joshua Kim

    A year ago, a sales man from Elitepay Global came into my store and offer free evaluation of existing credit card processing statement and he reviewed 2 last statements for a week.
    When he came back, he said we are paying too much fee and if I switch to Elitepay, I would save $300 – $400.00 per month.
    But the result was the other way. Since we move to Elitepay, we are paying $350 – $450 more per month (and plus terminal leasing payment $265.00) which means we are paying $600 to $700 per month more for each month.
    When we complain the sales person, only thing he answered was that I am sorry I thought you could save .
    When I called to Elitepay to cancel it , they said I have to pay the penalty $1,620.00 and still have to pay leasing payment for another 2 years.
    I feel like I have been fooled.

  22. Stephen

    ElitePay global is a scam and has the worst possible agents, Bryan Tierney who entered the restaurant demanding to see the owner, when told that he was not here, he demanded that we call him, after trying to contact him with no luck this certain “executive” sales agent stormed out while using profanity to express how he felt about the situation. Your sales agents need better training.

  23. Sonny

    Hi there, my brother just sign-up a contract with them and just call to cancel and they act a same like other comments above.
    they want him to pay $2k cancellation plus 48 month lease x $210 per month. if not, they will put him in a lawsuit and collection fee.
    so, a total he need to pay is above $14,000.00 if he want to get out of this contract. and they want him to mail out a overnight cashier check pay to International pay service immediately. otherwise, they will put him in collection right away. they not giving you time to do it.
    I believe it time the government or who have a power to get involve to investigate and shut them down. and put all of them in jail.
    we don’t want these monkey running around to continue to scam other small business out there. come on can any once please HELP!
    please, give us an advice. thank you very much,

  24. SEAN GREEN

    elite pay global has a facebook page , they can be reveiwed there and people who have been neglected could meet there .
    i am also still stuck with this copany and fees, but if I quit em I would close the related bank account so they cant keep charging you. i dont think they wol d take us to court for unpaid fees? as they are so crooked. i noticed that The BBB seems to be on there side when i call them I get the run around and
    complaint is never processed. So America. Our country is being runs by banks , we need to take it back. please visit the facebbok page of elite pay global and review them . thanks

  25. benjamin Chen

    This company is doing monkey business to me. be aware of their trick!
    In last November, the rep from Elitepay Global came to our store. She asked us to show her our previous merchant service statement. after that she told us Elitepay globe will save us a lot if we switch to Elitepay. She told us Elite only charge the credit card machine monthly fee $149.00 plus charge only 1% of the sales through using credit card. She give us an example: if monthly sale is $20,000.00, Elitpay only charge 149.00 + $200.00 ( which is 1% of $20,000.00) with out any other hidden cost. Based on info she provided, I signed the contract. ( my mistake is the I did not read it carefully because we trust what their rep said). She even did not leave me a copy of the contract. From last December, we started to use Elite pay as our merchant service.
    First, Elitepay’s service is relatively bad compared to other company: When we have some problems with their machine and call them, it usually take long time to reach them. Then customer can not wait & leave, we lost the business. Sometime even nobody answer the phone.
    Second, They never send monthly statement to us. after calling them three times, we got an email from them with attachment of statement.
    Third, Their charge is completely different from what this rep said and way high than any merchant service company. Last December they charged me
    the credit card machine fee $410.00 + $387.96 ( our sale only around $15,000.00). If what their rep is telling the truth, we should pay $149.00+$150.00=$299.00.
    Fourth, after I found the big difference between what rep told us and what their company charged us, I called Elitepay and asked their rep to come my store. Elitepay refused my request. Usually an honest company will send their rep right away to solve the dispute if customer are not happy, especially it is their rep who come to us to do the business.
    If any one wants to suit this company , please let me know. I will join you. My contact phone number is [REDACTED – personal information].

    1. shenghe

      on 1/28/15 my son sign the contract with this crap company they change me three time on my bank account it about $1500 at first month and i call them why change me so high they say they can reduce the rate ,but i dont want use it anymore and i didnt sign contract ,ask for cancell they tell me is $2500 cancellation fee and 5645.35 for machine payout.. what should i do pay for it ?or

  26. Josh Lewis

    I too was just scammed by ElitePay Global. The sales rep claimed excellent rates, particularly regarding American Express (AMEX). Claimed just like a debit, I would be charged 0% and $0.08 per transaction. Said they could offer such a low rate because they process cards for Costco, and since Costco owns AMEX, those are the rates Costco pays and why Costco only takes AMEX, not VISA or MasterCard. I therefore, could get same rates as Costco. Also claimed they process cards for Walmart. Cost comparison was very appealing, I would save money. No annual fee, etc, etc. I signed up electronically on the salesman’s tablet. Told I would receive the contract within a few minutes in my email.
    Contract didn’t show up and didn’t show up. Had to keep calling ElitePay and asking for it. Was given the run-around. Meanwhile, talking to inside account rep, I find AMEX will actually be 2.89%!!! Finally got the contract 12 days afterward. And IT IS NOT THE CONTRACT I SIGNED! They have added and changed many things on it, included an annual fee of $99, RAAP fee, PCI fee, debit fee, service package, on and on.
    I immediately decided I was going to cancel. Even though with the altered contract I could still possibly save money over my previous processor, I can’t do business with a company that does things illegally, not to mention immorally. Of course, the cancellation fee I’m told is almost $2,000. Like I’m paying that! Also, of course, I was roped into a lease with Northern Leasing for the equipment. And that one I did understand I was signing an non-cancelable lease, but of course I only signed it because it was part of the package with ElitePay Global. NL, of course, says I’m stuck with the lease, which will amount to something over $6000 over 4 years. I have already put a freeze on my account and switched back to my old processor and using my other checking account. I have filed a complaint with BBB, FTC, and I will file with State Attorney General, as well.
    What a headache and a nightmare this company is!

    1. Brian

      I am in the same boat with Elite Pay Global, they are complete scam artists. They promise low rates and in my first month with them I paid double what I have ever paid in 10 years of processing credit cards. They then said they would do a rate review for my next month and even though the rate was lower than the 1st month it was still at least 25% higher than I had ever paid before and nowhere near the rate they had promised. They also flat out lied about the contract, in my contract I was promised a $160 credit after 30 days of processing with Elite Pay Global and I never received the credit. I closed my bank account to stop these thieves from stealing money from me but now have a 48 month lease for equipment that I am not even using, I went back to using my old processor. I contacted the BBB but that is going nowhere, definitely plan on contacting the AG and the FTC, these guys need to be stopped.

    2. jake russell

      I used to work for these criminals. The owners are Brian and Andy Bentley. They are based in Salt Lake City and need to be put in jail.

  27. Jil B

    This company started their shananagans right after I signed with them. My rep told me they were sending my machine and were going to call me with instructions. I was shocked when they told me that the machine they sent wouldn’t work and I needed to send it back and by the way, you need to sign this additional page that we are faxing you and it will cost you an additional $ 20.97 for the same machine you have now from your old company. My rep who told me she would be there if I had a question, never answered her phone again. I called and let them have a piece of my mind and told them to cancel my agreement for shady practices. They told me I cannot do that and took out over $ 320.00 from my account when my contract read $ 99.00 a month. I never signed for another machine and their leasing company, another sleezy operator, told me I have their machine and I WILL pay for it.
    They can stick this b!&$:;t up their flute because I moved my account to another bank and I will fight like hell to make sure these two brothers who own EPG never get anything else from me. The only thing they did on my behalf was to show their greedy fangs before I cancelled with my old company and I never had them set up to process charges for me , wow that was the best thing ever! Northern Leasing is their merchant service company and they have about the same reputation as Elite Pay Global, must be related. Don’t go with these people, they want to siphon your bank account and apparently they can take out what ever they want, NO ONES WATCHING THEM!!!

    I think a Class Action Suit is in order, they were fined 11 million for the very same practices a few years ago.

    1. Kim Austin

      Agreed, class action lawsuit. They deceived us as well and a client of mine. Told all of us fees would be cheaper, free paper (no free paper and the paper from Sam’s will not fit the terminal) the terminal could not separate the gas sales from food sales, which we told them up front we needed. They told us just to use the old terminal to ring up gas sales and food sales on their terminal. They lied about everything. We are now in the process of filing charges.

  28. Brian

    do not use these guys, they are complete scam artists. They promise lower rates that will offset your lease payment but your rates go up and you are stuck with the lease as well. The salesperson disappears as soon as you sign contract and customer service will not provide any help. They are total con artists, do not even let them in your place of business.

  29. David Sheen

    I was recruited as a sales representative for this firm on Craig’s List. They are recruiting all over the country as “EPG.” I tried to do an “EPG Scam” under Google with no luck. I started my two day online webinar training this morning and learned of the full name of the company. Entering the full name into Google gave me this very valuable website. After reading the reviews I immediately took a break from training and was told I would not be allowed back in.

    Good riddance!

    Thank you everyone for your everyone’s comments. I am persuaded that all of you who are posting the negative reviews are speaking from the heart and I thank you as you have saved me from a colossal career mistake. I am so sorry for the loss that many of you have incurred. * Sigh *

  30. Dianna Baumann

    On July 25th 2014 a salesman from Elite Pay Global Showed up at our bar/restaurant and claimed his company Elite Pay Global could save our business approximately $200.00 per month after looking at our currant merchant statements and equipment program all while providing us much better and more high tech equipment over our currant 5 year old system.
    Before the equipment even showed up Elite and their leasing company Northern Leasing Systems started withdrawing fees from our business checking account over and above what we were told we would be paying.
    When the new equipment showed up and was set up we found the equipment could not do what we were informed it would do. We received virtually no customer support from them. Then when customer support did get around to us agreed the equipment could not perform the functions we were told it would.
    On 8-12-14 we had still not received all the balance of the equipment we were promised we sent Elite Pay Global a cancellation letter. We then sent the equipment back to Elite Pay Global.
    We are now being harassed daily by phone from Elite Pay global and / or their leasing company Northern Leasing saying we owe them $13,300 for the we sent them back and are being threatened to be sued in Nevada court even though we live in Minnesota.
    We feel this contract was induced by fraud. We were deceived by the sales person on the fee’s and most of all how well the equipment would perform.
    We have never dealt with this amount of dishonesty and deceitfulness in our 11 years in business.
    They don’t care that the equipment does not perform as stated the just want their fee’s.
    This company needs to investigated and shut down. We have filed a complaint with the Federal Trade Commission and our State Attorney General as well.

    1. Bozena Zemla

      I completely agree with you. This company needs to be investigated and shut down. I also filed a complaint with Minnesota’s Attorney General and is still pending. If everyone who owns a business in Minnesota, and was screwed over by Elitepay Global should file a complaint! If more business owners do it, the better chances we have to win so it won’t happen to anybody else anymore.

    2. Gregg Anderson

      I also run a small business in Minnesota, Osakis General Store, and only after one month realize I have been scammed. I would be very interested in joining in on a class action suit. Please contact me.

      Has anyone had any problems with receiving the proceeds from the credit cards processed? I have had no deposits into my account, only withdrawals.

  31. Valerie Keith

    I have been with this company for 21/2 years fulfilling my 4 year commitment .
    I would tell anyone out there do not sign up with this company! They are a very deceitful company and have very unethical practices ! They have bad costumer service! Don’t do it!

    1. Disgruntled

      Valerie, I too worked for this company as one of their telemarketers. From day one, I had the fact that I NEEDED to set several appointments a day drilled into my head or else I’d be let go. Despite the supportive, almost family-like atmosphere of my office, I was let go after only 2 1/2 months. Nobody, no matter who they are, can possibly deal with that kind of, “pressure cooker,” setting! If anyone applies for a TM job & it turns out that it’s with EPG, RUN THE OTHER WAY!!!

  32. Mike

    ElitePay Global uses unethical and misleading sales tactics taking advantage of small businesses.
    they put you into a contract for the equipment & do not even come close to the numbers that the salesman uses to lure
    you in. the promise you only 3 rates that merchants have to worry about 0% Debit with a pin, 1% Credit, and an “occasional” 2.99% on “non-qualified cards
    when you contact their customer service they tell you that a manager has adjusted your account,DO NOT use them.
    I planed to not paying equipment lease and use a different processor.

  33. Robert

    I got a call from one of their telemarketers and I told them that I am satisfied with my current processor and will not be switching. They still sent one of their goon sales monkeys to my business even though I never scheduled an appointment. The guy came in and kept annoying the hell out of me promising 1% flat fee on all processing. I said give me referrals to past businesses he has set up and he wouldn’t give them to me. That’s when I asked to then see a contract and we started looking over it together. He didn’t even understand any of the sections in the contract or what half of it meant. He just kept repeating that he can guarantee 1% on all transactions. I just laughed and told him to leave. Don’t ever let one of their sales people in the door. They don’t even know their own contract and they work for the company!!

  34. Doug D

    My experience with Elite Pay Global took placed about a year ago. The numbers initially presented by their customer service rep looked good enough to sign the application. After studying these numbers over the next couple days, I realized it would actually cost me quite a bit more every month than the service I already had. The following day when Elite requested further personal information, I refused to give it to them and asked out of the contract. Since their application depended on this information for completion, the contract application should have been voided right then and there. Two days later they hit me with early termination fees and 4 years of monthly charges totaling $2,095. I hadn’t receive any equipment from Elite or even processed a single credit card with them yet. Bottom line, it was my fault for not checking up on this company before signing on with them. It was a painful lesson and one I’ll never forget!

  35. Tim

    Boy am I lucky. I almost signed with these thieves. They promised me I would only pay 1% on credit cards and the salesman (Criminal) told me the non-cancellable page just means that that guarantees that your rates won’t increase. What it really means is that it is a non-cancellable lease agreement!!! When i asked for a copy of the contract to leave with me so i could research, the sales guy (criminal) wouldn’t do it. That’s when i told him to leave. Then I went and researched the company and found this site. Please stay away from this horrific company.

  36. Ben Thrasher

    I had the misfortune to work for these clowns. When I figured out what they were doing my ethics would not allow me to continue. There are three brothers that own and (laughable) manage. Another brother that works there as well. The guy your looking for is Andy Bentley who is president of sales. He also owns a used car dealership, Nate and Andy’s – gee big surprise. The appointment setters are a bunch of kids who badger business owners until they get an appointment. The vast majority of the appointments are bogus, the business owner makes it a point to not be there because after that hang up the phone they realized they’ve been hoodwinked. The poor sales people burn up gas and waste time on non-existent appointments. If they don’t make a sale within 35 appointments then they no longer receive appointments. Training is so sophomoric. They are taught not to leave any contact information behind, usually omit that the contract is a non cancel-able. The rate can be anywhere from 99 bucks to 599 and it runs for 48 months. The hook is 1% on credit cards and 0% on debit cards with a pin. The realty is that the majority of the cards are going to end up costing the merchant 2.9% and they are stuck with this crazy lease, do the math, it’s absurd. Then the merchant continues to get all these add on expenses. They will end up paying twice a much before they went with these criminals. They really take advantage of business owners with limited English skills. At one time they were Prime Pay Global. Run, Run, Run Away.

  37. Doug

    I cannot believe this company exists. Nothing but trash. All I know, is if there is a hell, the salespeople at Elite pay global will have the presidential suite when they get there. These people have absolutely no conscious; tell you nothing but lies to get you to sign paperwork; and charge you a ridiculously high lease that you are locked into and double your rates; and don’t even leave you with the copy of the contract to review. Hello!! Huge red flag!!! If one of these sales crooks from elite pay global come into your business, call the police.

  38. Linda

    Telemarketing practices are annoying at the very least. Man called me, I told him I was not interested in their services and hung up, he called right back and this time I told him to take my name and number off their calling list and hung up. He called back again and said he would call all day until I listened to his sales pitch. The phone number he was calling from was 719-941-1338.

    1. Katie

      Were you able to completely cancel? I also tried to cancel within hours of signing this nonexistent “contract” that we still haven’t received a copy and was told no. I immediately contacted an attorney. I’m wondering what happened in your case.

  39. Phillip Ta

    Elite Pay Global is extremely unreliable…it is a total scam! I was pressured into signing a contract with them, the salesman “Cody Johnson” failed to mention that the contract was for a total of four years. He promise me that signing with him would cost lesser than my current provider. He took advantage of my limited English, my time and my trust. He only told me that if I sign with him that day that I would get $400 dollars and that if I want to cancel, the cancellation fee would only be $395. He never mentioned that I would have to be stuck in a four year contract including paying $50/month on lease. Within only three days I tried to call Elite Pay Global to try to cancel. Since I live in Georgia, GA Laws allows up to three days to terminate a contract. The woman on the phone told me “Cody Johnson did not point a gun to your head and make you sign the contract.” What kind of business is this? I have never once used the machine since I received it yet I owe them over $8000!

    PLEASE LISTEN TO MY WARNING! Elite Pay Global are criminals. They will scam you for all your money. They go after small business owners that they know they can take advantage of. Please be aware and DO NOT sign with them.

  40. steve

    This company absolutely is disgusting. If you are a merchant, do not ever except an appointment with one of their lying, cheating bastard sales people. They won’t even let you read the fine print on the contract which, has a ton of stipulations that the sales person does not inform you about. They do not even let you see the contract…i REPEAT…THEY DO NOT EVEN GIVE YOU A COPY OF THE CONTRACT! Stay away!! Before you know it, you are locked into a four year lease that is iron-clad and paying about twice as much as you did with your old processor. Please! Stay away

  41. lowden Swain

    ElitePay Global needs to be investigated and shut-down by the attorney general of Utah. The criminals that work there all need to be thrown in jail. This company scams you into an outrageously high 4 year lease on your equipment and then promises you a guaranteed fixed rate of 1% on qualified credit cards and 0% on debit pin based transactions. They say you eill only be charged 2.99% on non-qualified corporate cards. This is a lie. They have the discretion to charge you 2.99% on any card and justify that it is considered to them to be a non-qualified card and get away with it because the industry is not yet regulated. So you are paying a huge lease that you are locked into and you are getting charged 2.99% on most of your transactions.
    le

  42. Tony Johnson

    ElitePay Global came into my company store and said they would cost less. To date they have more than doubled all my processing fees and have in their fine print huge cancellation fees.. They are not trustworthy at all and just claim cards don’t meet their low fees so they can charge mush larger fees than quoted. They are the worst processing company I have had since opening 10 years ago. DO NOT use them is all I can tell you.

  43. Sergey

    The sales person (Andrew) went though my current processing statement and said that I do a lot of debit transactions and I will get 0% fee on all debit transactions and 1% on credit transactions. I called ElitePay Global 1 week ago because I my fees were too high and they said that they have 0% debit for all customers.
    3. Andrew showed me that with the new processor I will have savings of approximately $200/month (including the $368 leasing fee). He said that their company is in the business of leasing, so they do not make money on processing and pass along cheap transaction fees to clients like me.
    3. When I received my first fee statement I noticed that the total fee for the month was almost exactly equal to the fee with my previous processor. My business is not seasonal, so the processing amounts and fees differ only slightly during the year. Although the processing fee was the same I was also paying the leasing fee of $399 (after all the taxes, which was not mentioned during contract signing). So, $400+ $200 of promised savings = salesman’s lie of $600 per month.
    4. The fees from the processor are very tricky. They breakdown everything in the statement, besides the non-qualifying transactions (and these are 50% of the total monthly fee. With my old processor (who also used FirstData, a great company) I had no non-qualifying transactions. With ElitePay Global I have the vast majority of my transactions as non-qualified. The rate for non-qualified transactions is 2.99%, even for the debit transactions. They could not explain to me when I called, what exactly constitutes as the non-qualified transaction. Even when a debit pin number is entered, it is still a non-qual in their statement. During the 2 calls I made to ElitePay Global, their response was “I will put your account on review and we will lower your processing fees. You will see a reduction in your next statement.” I have not seen the next statement, but I do not want to wait for obvious reasons.
    5. The contract was singed for 48 months and has both equipment lease and the processor on 1 agreement.
    6. Only after I received my 1st monthly statement I researched the 2 companies and saw the amount of complains and poor BBB rating for the 2 companies.
    7. I wish I had done my research before signing the contract, but the salesman pressured me into signing today. He asked me, what can he do to sign today, and lower the leasing fee from 399 to 368, which ended up being $399.06 after taxes and fees.

  44. Jennifer

    ElitePay is horrible!! We signed up with them for about a year before I just couldn’t take anymore lies. We were suckered into a 450 month lease with first data that the agent said was included in his quote he gave us. lier, it was in no way included. then the funds were not being deposited into our accounts, I would have to call and ask where are funds were. Then having to sign up for their issuance? it just seems like little fees kept popping up here and there. We had enough and left elite, they want 1800.00 for early termination fee. Industry standards are 295. max 500. so Hell no. just another scam from these people. we have our attorney looking into it. I will keep my fingers crossed but who knows..without a lawsuit..these guys will probably get their way.

    1. Thanna

      Jennifer,

      I am in the exact situation with ElitePay. Can you tell me if you found a way to get out from under the 5 year lease?
      Was it worth hiring an attorney?
      Fees are astronomical! I have only been with them a year and they are withholding my credit and debit transactions to pay a $301.35 fee that I stopped payment on! They would not give me an itemized statement for over a week and then when she finally emailed me one I still don’t know what the charges are for!

    2. Jennifer

      Thanna,

      I’m sorry I did not see you asked me this question until now, no we never did find a way to get out of the lease for the processors, that unfortunately we seem to be stuck with. I did see that there is an investigation into First Data for its practices, I signed my name up for that but have yet to be contacted. I sent the equipment back so now I’m paying for air…I did take pictures of everything and document my calls so when the lease is up they have to end it. As far as Elite Pay termination fees..my Attorney sent them dispute letters and we have not heard back..thats been a year ago? We were only with them a year also. I hope they get shut down, they are aweful.

      1. amber

        Stop paying them, change your bank account, and get a new processor. File a complaint with the bbb, ftc, attorney general. Look for anything in the contract that they are breaking and then they are null and voiding their own contract. I lucked out and did all of this before they got 1 penny from me but here are helpful hints for everyone else. We should start a class action suit against them. They are crooks.

  45. Justin Gang

    I have been with Elite Pay for 2 months and am very unhappy. 1st I have no way to contact the salesman who signed me up and they wont give me any info to, They also got me into a very expensive lease agreement for equipment that I have since found out they could have used the equipment I already had which was identical to what they sent me. They never gave me a copy of the service agreement and keep telling me they will send it to me but haven’t . Then when I inquired about just paying my cancellation fee and moving on they said on top of the $395 fee there is another $1800 in charges totaling over $2200. I even planed to keep paying equipment lease but use a different processor but still trying to get out of my contract.

    Any advice on how to get out would be appreciated

  46. sean

    this happend to me aswell . All types of things promised but ALL I HAVE IS CRAZY BILLS .
    then they sent a lesser machine then stated . i wont run debit cards . they are so dishonest !!
    stay away . i would be up to join the hanging party. for real . this is a very bad copany!!!!
    the most screwd thing besides the contract is the time it take for money to get into my account.
    they need to be closed down . they are putting me out of biz, i fell stupid for getting screwed by them.

  47. Tariq

    I have been a customer of ElitePay Global for about a year and recently my terminal took a turn for the worse. I called in to customer service to let them know my issue. They had me run a couple of tests and found out my terminal was messed up, so they sent me out a new one at no cost to me overnight. This makes me very happy to have such good customer service as I signed up all 4 of my locations with them and I know if I have an issue in the future they are on top of it.

    1. Phillip Parker Post author

      Hi Tariq,

      In order to authenticate your testimonial to other readers, please reply to this comment with your business name and location.

      1. chad

        Phillip, why don’t you have the people leaving negative comments about this company provide their business name and location to authenticate their testimonials? Lol seems kind of biased if you asked me. Never heard of this company just ran across this article.

  48. Charlene

    I have used ElitePay Global for the past 18 months, based on complete LIES and DECEPTION. They did absolutely nothing they said they were going to do and I have spent thousands of dollars on unnecessary leases. They charged me hundreds of dollars a month for processing, when they said I would be spending less than $50/month. Their lie to me was that they basically process for free and make their money on the lease, which would still be saving me money. Now that I am switching they are claiming I am going to have to pay them $8174 to cancel my contract. This in spite of the fact that they told me I would not be under contract and could cancel at any time. Whatever you do, DON’T believe their lies….it will cost you thousands.

  49. All Digital

    Elite Pay Global and First Data Corporation is a total scam. Sales Person Michelle Chapline came in, sold us on 1% on all credit cards, and 0% on all debit card transactions. She did a written quote using our existing volumes stating the visa fees including a $99 lease of the credit card terminal. The total fee shows less than what we were paying to our existing processor. At this same meeting, they have sent our credit card statements to the “company” for their review.before the agreement was signed. First month billing show $300 more than what we paid to our previous processor. Many phone calls were made and they made no change to the rates that were promised. Then they claimed they have to do a rate review. All the fees included, the so called invalid FID fee $49.95, and many more charges that were not on the original quote.

    This is a total fraudulent transaction. The lease is induced based on having visa card rates of 1% credit and 0% debit. We still have not gotten these rates yet.
    Now we are stuck with a 48 month lease of $99 for a terminal that cost less than $300, and the visa rates higher than what we were paying before.
    Any one knows which federal authority needs to be notified for this company’s scam. We need to stop these people hurting more business.

    1. k

      I did some research, and I would suggest filing complaints with all of the following:
      First Data
      Wells Fargo
      The Better Business Bureau of Nevada (although the company isn’t physically located there anymore – the address shown on statements and business cards is still in Nevada. Better business bureau of Utah, and Illinois (they have physical locations in Utah and Illinois – although they don’t list them anywhere –
      State Attorney General in Utah, Nevada, and Colorado
      Administrator of National Banks
      & the Federal Trade Commission

    2. Tom

      The scammer is Elite Pay Global not First Data. The above action is correct. I would contact the Better Business Bureau in their jurisdiction, State Attorney General in Utah, Nevada and Colorado, and Admin of National Banks and Federal Trade Commission. In addition, First Data Corp. and First Data Global Leasing.

      I would also file suit against them to get out of the lease/contract. Please contact us if we can be of any further assistance.

      1. Hoang Nguyen

        Hi Tom,

        I’m in the same boat as everyone. They required me to pay 2k to cancel the contract not including the terminal lease. I was never informed of this at first. If you could provide any information that would help me get out of this horrible company, I would be greatly appreciated. Thank you, Tom.

  50. Ryan

    If you want to know how they do it. They sale 1% credit 0% debit. The also tell you that they can go below interchange. So what they do is give you that rate for the first 3 months of you contract. Then it jumps up to 2.99% sometimes higher for the rest of the 4 yrs. The buy is the contract. So you have to pay 5 to 10 thousand. So either way they get their money. They don’t let you talk to the agent again is because they make it impossible to get in contact with someone. Their customer service good luck getting them on the phone. When you actually do get them on the phone they tell you they will look into it and then you will never hear from them. They also tell you that 1% 0% will never change for the life of your contract. How is this not miss leading? How can they do this. So what when it catches up to them again you just change your name and start all over doing it again? Companies like these should be stopped. I really don’t know how they feel like they are doing anything other than cheating and stealing money from people that work hard for what they have. Something has to be able to be done.

    1. JC

      Hi Ryan,

      I’m in your same boat too. I’m so naive to believe what the sales rep said. I’m trapped in this 48 mo lease equipment contract $599/mo!!! and processing term. When the sales agent quoted, I should be saving $200-$300 per mo with the equipment factoring in…which is not true. I asked all the questions I have with the sales agent but later I found out the answers doesnt correspond to the contract. I have to ask for a copy of my contract and didn’t get it until half month later. I’ve talked to their VP and he said I couldn’t cancel the contract because it’s noncancellable. I’ve been with them for a year now because I don’t know what to do but just until recently a different processing company stopped by and told me they can offer lower effective rate and told me whatever Elitepay global did to me was fraud with high equipment cost. He told me to send a letter to Elitepay to cancel the contract and send the equipment back to first data. I really don’t know what to do because I don’t trust any sales person. All they want is your money. Please advise what you would do. Thanks

  51. Ryan

    Elite pay global is a scam. They actually had to change their from prime pay global to elite pay not to long ago. Bc of that very reason. They totally mislead you into signing a 4 yr lease. And then to get out of the lease its a ridiculous buy out. That’s how they get you. You are stuck. I’ve actually looked into a law suite against them. I’ve talked to an attorney where you get as many businesses together and go after them together and go after a settlement. So if anyone is interested let me know bc I really have no way to get intouch with any of the other business owners they have ripped off. Because im sure there are a lot and I’m not the only one.

  52. Kumar

    Elite pay global is a scam to cheat businesses talking about 0% on debit cards. Where they get you is the invalid tin and they keep charging $49 everytime they get a rejection and they say it is the irs that is charging them. have updated severzl times on thier website but no use. Please stay away from this company.

    1. Thanna

      I was reading your review of Elite Pay Global and I am having the exact same problem with them. Did you ever get the charges taken off for the “invalid” TIN? Their customer service gal is a joke and I don’t know what to do.

  53. Jane

    I am actively being recruited as a sales person, but after reading this it doesn’t sound good. The thing is, they won’t even give me some basic training without even signing a huge long contract which basically spells out I will have to pay them if the customer is unhappy and sues them. Hmmm…strange isn’t it that you can’t get info before you have to sign a contract.

    Thanks everyone for the info.

  54. tmehmood

    Their reps r misleading. They claim to be first data people. they are unethical. I wish there is some federal agency where small buisness can file complain against this processor or sue for the rip off this co is bully. Stay away from them. If any body sue them..contact me too. i will be witness against their unethical bus practices. I tried to contact my state atty gnl in mass. She is anti biz any way. Her office would not do any thing. I hope some federal agency will get in future. In the meantime i will suggest to every biz out there, please save yourself from this scavanger.

  55. Tom Jouras

    Never lease equipment. This company takes advantage of uninformed small business owners and explotes them for their benefit. Leased equipment to a restaurant owner for $349.00 per month for 48 months. Totaling $16,752.00. If the equipment had been purchased, it was less than $300.00. Stay away from this company. Big Rip-Off!!

  56. jeremy

    be careful with the credit card sale person, they close their conscience to make money to cheat honest person, to set up those who has know little English, i was cheated by a sale person name “John Jahant” now living Holland, OH their company’s name is Elite Pay Globle, he made me sign the 4 years non-cancelled leased equipment contract by using a lot lies, I hope this will help the people who did not sign the contract like this

  57. Former ElitePay Global Agent

    I recently quit ElitePay Global as a sales agent. The company lures agents in by offering hotels to travel all around the country and making a ton of money from selling for them. Agents are taught that there are only 3 rates that merchants have to worry about 0% Debit with a pin, 1% Credit, and 1.49% Moto and an “occasional” 2.99% on “non-qualified cards.” Agents are trained and told that the merchants lease equipment for 48 months and in exchange they will receive the rate just mentioned that “are bought down, and cannot change throughout the 48 months” We are told not to leave our phone numbers with merchants because agents are hired to sell and customer service is hired to handle customer service. Come to find out, they don’t want merchants being able to contact them because if they hire someone like myself with morals, they know the truth. There are other fees that are charged monthly even though we show a contract that marks 8 boxes “no” to certain fees. They have 90 days to keep merchants happy, so they set the merchants up with enhanced (bill back) processing. This makes the rates and fees look attractive for the first few months until your 90 days are up for them to receive a possible chargeback from First Data. They are now using Nothern Leasing now because Northern doesn’t do the 90 day process. ElitePay lies to the agents about the funding amounts of a lease and short changes their own employees. The recap sheet they give in an in-house hand-written one, NOT the original from First Data or Northern Leasing. The owners are making pure profit and not sharing the residuals from the processing side with their employees and in addition making a killing off of the leases. You are not left with any paperwork that you sign, and are told that you will be e-mailed the contracts when everything is final. The key thing to look at and research is the DOWNGRADE SURCHARGE of 2.99% I didn’t really know what that was until after I stopped selling for them. In addition, there is a 32 page addendum that I’ve never seen from them, and I’m sure the majority of merchants have never seen as well. If you want to deal with a headache and a company that doesn’t fully disclose and misleads their customers, go with them!

  58. James

    Not certain of other sales reps, but the one I had dealt with in the New York City area made a few misrepresentations. Basically, the rep tries to get you to lease the terminal for 48 months and infers that the cost of it is included in the monthly interchange fee. Its not and has nothing to do with the interchange rates that you will get. Two $500 terminals for $199.00 a month for 48 months = $9,552.00.

    Also, even though they claimed and noted on the contract that the rate is a flat rate for all transactions, its not. Any kind of rewards cards will fall into the “highest risk” cards and those transactions are non-qualified which means I get the highest rate 2.99%. Most cards these days are rewards cards.

  59. K. M.

    I started using Elite Pay Global (with First Data) in Feb 2013 – I have been complaining since I got my first statement March 5. Their rep did an analysis of my statements, said our Moto Rate would be 1.49% and with the lease they would save me $400/month. With the lease (which I didn’t have before) I am paying over 3%, and it is costing me over $1000/month more. Their customer service is awful, they don’t get back to timely ever. The Sales rep isn’t allowed to assist you, once the deal is closed and you have started using the equipment. They suggested I change programs, saying it would save me money, but this did not help either. Their contract provides a guarantee to meet or beat the completion, and they have not fulfilled that guarantee. I went back to my previous processor because I am paying around 2.2% with them – I also have been discouraged with all the extra monthly and annual fees.

    1. Kristina MacLean

      I got out of the processing contract by complaining every day, till they were tired of me – I made and submitted spreadsheets of what I was charged by my old processor, and what they charged me and proved I was paying over $1000/more/month. I have not been successful in getting out of the lease with First Data though.

  60. f

    ElitePay Global is committing fraud by misrepresenting their abilities and then lying at every turn. They have recently stolen money out of our account, calling it fees for non-processing. However, I never processed with Elite Pay due to their own technical inability. When I asked for detail information about where these fees are in the contract I get no answer. When I am asked to be transferred to the owners I was told to contact their attorney. They would not give me the number of the attorney an then hung up on. I would recommend that anyone having problems with Elite Pay send a complaint to the FTC and the Nevada attorney general so they get on someone’s radar for committing fraud.

  61. Chris

    Was shown how I can save money and when bill finally came it was more then double what they told me , now I have this NON CANCELLATION CONTRACT for the equipment , called to complain about the rate and was told they are going to put it in for a review, still waiting. Called leasing company , Worthless. Elite Pay Global WORTHLESS. DONT SIGN

  62. Steve M.

    Don’t do business with Elite Pay Global, the fee may look good at first, but you will regret it later on. I been with them for 6 month and they keep bringing up new fee every month not listed in the contract, I been charge with new fee for 6 month in a row. First month was extra $10 per month fee, then second month was $150 annual fee, third month was $15 access fee per month, fourth month was additional $15 per month, 5th month $7 per month and 6th month was $30 annual fee. So i’m paying extra $10+15+15+7 so that $47 extra per month plus $150 and $30 in annual fee. I’m sure they will hit me with another monthly fee next month. I’m closing down my account with Elite Pay Global since it costing me more than my existing merchant account with bank of america. Now I’m stuck with a lease with first data after I closed my account. So my advice is not to do business with them, you will regret later on like me. If you must do business with them, I suggest you not sign a lease and buy the credit card machine outright, that way you can get out anytime.

  63. Earl Coffman

    After reviewing my credit card processor charges., I was told about how much money they will save me. All I got was more charges and a lease on a terminal. Not a credible company. Beware

  64. Tom Jouras

    WARNING: Do not do business with this company! I am a First Data independent sales agent and have never seen such poor business practices from a processor like ElitePay Global. I reviewed one of their merchant statements recently and found it very concerning.

    From suspicous rates and fees to inacurrate reporting. In addition, they leased one terminal and one pin pad to a restaurant owner for $370 per month for 48 months. If you do the math, that is $17,760 for the length of the contract. The retail cost of this equipment is only about $400 total.

    Stay away from this processor!! They are not acting in good faith nor are they acting in the best interests of the merchant.

  65. S

    ELITEPAY Global, They told me all lies and pulled me into the contract and now they are saying you signed the contract and if you want to cancel your contract you should pay $22K.
    Its all lies and hook you into NON CANCELLATION CONTRACT. sales rep will never get into contact after we signt he contract. ELITEPAY GLOBAL IS ALL FRAUD. Please dont do any business with these guys.

  66. Robert S.

    Phillip,

    How much research have you done on this company, ElitePay Global? When I researched the company, the BBB Name that comes up is: International Payment Services LLC. The numbers listed on the BBB website are all inactive. When going to the company website there are no phone numbers or company address listed for contact info. The company call center and base of operations is actually in Salt Lake City UT (Call Center) and not in Henderson NV. When looking over their merchant contract and calling the CS # listed on it, the CS team said that the company name was PrimePay Global and gave the same number listed on the BBB website for International Payment Services. PrimePay Global is a now defunct company based in Midvale UT. YP.com shows both companies when you type in ElitePay Global and also lists a phone number for ElitePay Global that of course doesn’t work.

    Why was this information about the BBB left out of your article?

    1. Phillip Parker Post author

      Robert,

      The current review for ElitePay Global is what we call a “Preliminary Review.” It covers only the most basic information about the company and any complaints associated with that particular business name. We wait a few months to allow merchants like yourself to leave reviews and feedback about the company before we dig deeper into its business practices, update it into a “Full Review,” and assign a rating. It’s not uncommon for information to change on the BBB website after our review was written, or for a company to change locations.

  67. michael wyatt

    elite pay global’s credit card processing is a sham. they send out salespeople to give unattainable results. salesman does an analysis & shows you savings. they then put you into a contract for the equipment & do not even come close to the numbers that the salesman uses to lure you in. when you contact their customer service they tell you that a manager has adjusted your account and you’ll have to wait till that statsment comesin to see the difference. when that promise turns into a lie they will tell you that they are reviewing your account & never call you back. my suggestion to anyone thinking of doing buisiness with elite pay global is too run from them [ they have no conscience]

  68. Liz

    Elite Pay Global sells its services under false representations! They make it sound so easy and inexpensive but in reality you end up paying 5 times more for merchant fees. Stay away!!!

    1. Phillip Parker Post author

      Hi Liz, can you elaborate on the how the fees were more than what you were quoted?

  69. Tech Auto

    ElitePay Global uses unethical and misleading sales tactics taking davantage of small businesses. They will cross the business ethics and morals line at every opportunity. Their staff uses illegal bullying tactics to force compliance when IN FACT a business has recourse to get out of a contract – grace period. Avoid this company at all costs. They are beyond unethical.

    1. Phillip Parker Post author

      Hi Tech Auto,

      Can you provide a first hand account of your experience? Details of what happened to you can be helpful to other merchants. Thanks!

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