Updated 3/8/2019: At this time, One For Merchants appears to be a defunct organization. The BBB reports that mail sent to the business on 06/26/2017 was returned by the U.S. Postal Service, and its profile with the Utah Business Registry expired as of 05/29/2018. All evidence suggests that One For Merchants is an inactive brand at this time, but be aware that it could be doing business under a different name. If you have any knowledge of One For Merchants' status (whether it is still active, operating under another name, or no longer in business), please leave that information in the comment section below this review.
One For Merchants (oneformerchants.com) is a recently created merchant account provider that appears to be a new entity created by, or at least closely connected to, the founders of ElitePay Global. Like ElitePay Global, One For Merchants is a reseller of NPC contracts. The company does not list any information about its ownership or location on its website, but its profile with the Utah Business Registry lists an address at 90 East Fort Union, Ste 100, Midvale, Utah 84047. ElitePay Global also operates out of Utah.
Based on our own independent research and information provided by commenters, it appears that One For Merchants shares executive leadership and business operations with ElitePay Global, an “F” rated provider on CPO. A commenter on our ElitePay Global review has stated that Zach Brown and Simon Crapo are the owners of One For Merchants, but that they manage the company in collaboration with Andy Bentley and Brian Bentley of ElitePay Global. The commenter's claim is supported by the fact that the registered agent for One For Merchants is Kevin Cornett, a former vice president of client relations at ElitePay Global and former manager at Ironwood Payments.
Multiple third-party websites list the company at One For Merchants's address as “3B Enterprises dba One.” The Nevada business registry lists Kevin Cornett as a manager at 3B Enterprises. The Nevada business registry also lists Brian and Andy Bentley as officers at “3B Ventures,” a name which bears a clear similarity to the name 3B Enterprises.
Perhaps the most convincing piece of evidence in support of the commenter's claim is the fact that a December 2014 screenshot of the One For Merchants homepage shows marketing copy that mentions ElitePay Global twice by name. It is unlikely that an unaffiliated company would mention ElitePay Global on its homepage. The geographic proximity of One For Merchants to ElitePay Global, the involvement of Kevin Cornett, the direct mention of ElitePay Global on the company's website, and the information provided by the commenter strongly indicate that there is an undisclosed connection of some kind between ElitePay Global and One For Merchants.
Simon Crapo is the sales director at One For Merchants. It should be noted that One For Merchants shares a location with a marketing company called Momentum Business Solutions, which employed Simon Crapo as its sales manager as recently as June 2015. It is unclear whether Momentum Business Solutions is also a Bentley-affiliated subsidiary.
- Sales & Marketing: One For Merchants appears to hire independent sales agents and has received some complaints about its sales practices.
- Costs & Contract: One For Merchants offers a three-year contract through NPC/Vantiv with a liquidated damages-style early termination fee.
- Complaints & Service: One For Merchants has received fewer than 10 public complaints.
- BBB Rating: One For Merchants has an “F” rating with the Better Business Bureau and has received three complaints in less than two years.
- Rates & Fees: How Merchants Got The Best Rates With One For Merchants
One For Merchants Customer Reviews
Here's What Their Clients Say
|Total Online Complaints
|Live Customer Support
|Most Common Complaint
We are currently able to locate fewer than 10 negative One For Merchants reviews, although the few available complaints are very harshly worded. Merchants and employees alike describe deceptive sales tactics similar to those used by ElitePay Global, an unprofessional work environment, expensive hidden fees, long-term leasing contracts, and poor customer service. One for Merchants is still a new brand, so it hasn’t had time to accumulate a great deal of positive or negative feedback. However, the negativity of the few available reports, combined with the strong evidence linking the company to ElitePay Global, have inclined us to assign the company an “F” rating in this category out of caution. One for Merchants’s rating may improve or remain the same as more merchant and employee feedback becomes available.
One For Merchants Online Ratings
Here's How They Rate Online
|Product & Service Complaints
|Billing & Collection Complaints
|Advertising & Sales Complaints
|Guarantee & Warranty Complaints
The Better Business Bureau currently maintains a profile for “One for Merchant” that accurately lists the company’s URL and gives it an “F” rating. This profile has only been active since March 2016 and lists the address of NPC as the company’s location. The BBB has received three complaints against the company, with two related to billing or collection and one related to a product or service problem. One For Merchants has not responded to any of these complaints. Given the company’s failure to address any of its complaints, we see no reason to adjust the BBB’s rating at this time.
One For Merchants Fees, Rates & Costs
A Closer Look at The Contract
|1% (Credit) / 0% (PIN Debit)
|Early Termination Fee
|PCI Compliance Fee
|Equipment Lease Terms
|48 Months, Non-Cancellable
According to the One for Merchants contract (available below), the company’s standard agreement is a three-year term through NPC/Vantiv that automatically renews for two-year terms and includes a liquidated damages early termination fee. This fee is calculated as follows:
[…] if the Merchant Application states that all Card Organization fees will be passed through to Merchant, an amount equal to (a) the average monthly fees paid by Merchant to Processor under this Agreement (excluding Card Organization interchange and assessment fees) for the three calendar months in which such revenue was the highest during the preceding twelve calendar months, or such shorter period if this Agreement has not been in effect for twelve months, multiplied by (b) the number of months remaining in the then current term of this Agreement, on a pro rata basis, or
1) if Merchant is not a pass through merchant governed by a. above, an amount equal to (a) the average monthly fees paid by Merchant to Processor under this Agreement for the three calendar months in which such revenue was the highest during the preceding twelve calendar months, or such shorter period if this Agreement has not been in effect for twelve months, less (b) two percent (2%) of the average monthly sales dollar volume during the three calendar month review period, multiplied by (c) the number of months remaining in the then current term of this Agreement, on a pro rata basis.
iii. Notwithstanding the foregoing, the Early Deconversion Fee and liquidated damages fee will not exceed the maximum amount set forth by applicable law.
In our opinion, this type of early termination fee is excessive and is enforced solely to retain merchants against their will, and we do not advise any merchants to sign contracts that contain liquidated damages clauses.
In addition, we have found one report indicating that One for Merchants sales agents typically sign merchants up for long-term equipment leases through Northern Leasing and First Data Global Leasing. These leasing contracts are typically four-year agreements that cannot be cancelled without paying the full cost of the lease in one lump sum. In addition, the full cost of the lease over four years is nearly always many times greater than simply purchasing equipment outright. For this reason, we recommend that merchants purchase rather than lease equipment whenever possible.
If you have any information about the standard One for Merchants contract (including any monthly minimum fees or PCI compliance fees), please share that information in the comment section below this review. See the One For Merchants NPC contract.
One For Merchants Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers
|Advertises Deceptive Rates
|Discloses All Important Terms
According to merchant complaints, ElitePay Global and One For Merchants share a common sales pitch. Their agents quote a rate of 1% on all credit card transactions and a rate of 0% on all PIN debit transactions without mentioning any potential mid-qualified or non-qualified fees. These agents also insist that these low rates are only available to merchants who also sign a four-year equipment lease through First Data Global Leasing or Northern Leasing Systems. Merchants complain that these quoted rates are simply the company’s qualified rates, and that very few (if any) transactions receive these rates. Instead, mid-qualified and non-qualified downgrade fees are commonly tacked on to most transactions, resulting in a very high effective rate. Furthermore, the company’s equipment leases can cost up to $149 per month and are impossible to terminate without incurring huge cancellation penalties.
We have received multiple complaints indicating that these sales tactics are used by One for Merchants sales representatives. Given this report and the company’s apparent links to ElitePay Global we have assigned the company a “F” rating at this time.
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