Ironwood Payments Review

Overview

UPDATE 4/5/2017: Ironwood has underwent an ownership change and is working toward resolving past grievances and repairing its reputation. We are placing the company in a “Score Pending” state until further information surfaces regarding this process.

Ironwood Payments (iwpmts.com) is a recently created merchant account provider that appears to be a new entity created by, or at least closely connected to, the founders of ElitePay Global and the executive team behind One For Merchants. We have obtained irrefutable evidence that Ironwood Payments and ElitePay Global are essentially operating as one and the same. Regardless of whether or not they may have established themselves as separate legal entities, they appear to share employees, facilities, and marketing materials. We are withholding some of the evidence that we have obtained at this time due to pending litigation.

Given the fact that ElitePay Global’s website is now inactive, it is possible that ElitePay Global’s executive ownership may be looking to transition to a new brand name. In our view, Ironwood’s existing ties to ElitePay Global make it a strong candidate for this transition. Ironwood may also operate under the name of “Ironwood Financial.” The limited information that is currently available about Ironwood Payments suggests that it primarily sells its products via telephone calls and preset appointments for independent sales agents.

The relationship between ElitePay Global and Ironwood Payments is supported by at least the following information:

  • As of this review’s previous update, ElitePay Global and Ironwood Payments both displayed the following identical copy on the “About Us” pages on their websites:

    (Company Name) is a very forward minded company which is and always will be ahead of the curve in innovation and technology.

    Customer service is one of our highest priorities. We would not be able to continue to be so successful without our loyal customers. We take pride in the fact that we have been able to assist so many businesses in reducing their overall costs of doing business and allow them to be more successful as well.

  • A number of LinkedIn profiles list both ElitePay Global and Ironwood Payments as a recent or current employer, including profiles for Clarissa Snyder (“Company Website” links to ElitePay Global’s website), Jennifer Markin, and Rob Camarata. Jarrod Boshell’s Indeed resume lists him as a national sales manager at ElitePay Global, but his LinkedIn profile lists him as a national sales manager at Ironwood Payments.
  • In August and September of 2015, a large number of job listings went up on ZipRecruiter and LinkedIn for sales positions at Ironwood Payments. These job listings either displayed branding from both Ironwood Payments and ElitePay Global, or they mentioned both ElitePay Global and Ironwood Payments as though they were interchangeable. An example from ZipRecruiter can be seen here, and an example from Indeed can be seen here.
  • On October 14, 2016, International Payment Services (the parent company of ElitePay Global) filed a complaint against Ironwood Payments in the United States District Court for the Northern District of Texas. The complaint states that, following the sale of substantially all of International Payment Services’s assets to Ironwood in July 2015, Ironwood was to pay International Payment Services an initial closing payment followed by two later payments contingent upon the continued successful operation of the business. According to the complaint, Ironwood refused to make the second contingent payment of approximately $4 million in September 2016. More pertinent to this review, however, is the fact that the complaint also states that “until recently the parties enjoyed a positive and cooperative working relationship. For example, Ironwood retained two of IPS’s principals as employees and consultants following the [purchase agreement]. Although it limited their operational role, until early 2016 it regularly provided them with updates and sought their input on various issues, and the parties worked well together.” The complaint goes on to say that “In March 2016, around the time it ceased regularly communicating with IPS, Ironwood abruptly stopped providing customer service on the entire portfolio of accounts it had agreed to service until May 2016, including its own accounts.” In our opinion, the information contained in this complaint confirms ongoing collaboration between the principals of ElitePay Global and the owners of Ironwood until at least early 2016 and indicates that a financial relationship persisted between the two companies after the initial sale of assets in July 2015. It also reveals that Ironwood simply stopped providing customer service to a portion of its portfolio in March 2016, which is now reflected in its overall rating in this review.

In July 2016, a class action lawsuit was filed in the state of Illinois on behalf of California business owners against Ironwood Financial and Vantiv. The lawsuit claims that Ironwood sales representatives recorded sales calls regarding sensitive financial information without merchants’ permission. According to the October action brought against Ironwood by International Payment Services, this complaint was voluntarily dismissed in early September and not refiled.

However, in December 2016, another class action lawsuit was filed against Ironwood Financial in Illinois Northern District Court. Like the previous lawsuit, this complaint accuses Ironwood of secretly recording phone calls in which merchants disclosed sensitive financial information, and it also names Andy Bentley, Brian Bentley, Adam Bentley, Fifth Third Bank, First Data, Vantiv, Wells Fargo, and International Payment Services as defendants. The plaintiffs are seeking $5,000 per violation plus attorney fees. The lawsuit’s case number is 1:16-cv-11223, and it can also be found under searches for “Wang et al v. Wells Fargo, NA et al.”

Ironwood Financial, LLC, is registered in Illinois and in Mississippi, with its active name in Illinois listed as Ironwood Payments. The principal office listed for Ironwood Financial in the Illinois business registry is located at 525 West 465 North, #130, Providence, Utah 84332, which appears to be the address of the ElitePay Global office mentioned in this recent news article. Ironwood Financial’s registering agent, Incorp Services Inc., appears to be headquartered at 2360 Corporate Circle, Suite 400, Henderson, Nevada 89074-7739, while ElitePay Global is headquartered at 2850 W Horizon Ridge Pkwy Ste 200, Henderson, Nevada 89052-4395. The Ironwood Payments website states that the company is headquartered at 2150 South 1300 East, Suite 500, Salt Lake City, Utah 84106.

Where to File Complaints

If you believe that you have been a victim of “bait-and-switch” rate quotes, nondisclosure of fees, unlawful contract alteration, unauthorized debits, or predatory sales tactics at the hands of Ironwood Payments or one of its business partners, you may be able to obtain some relief by engaging in the following actions:

  • Leave a detailed comment describing your experience in the comment section below this review. Be specific, provide as much factual information as you can, and, if possible, publicly authenticate your comment by including a link to your business’s website. This review and its comment section will contain the most current information regarding Ironwood Payments’ sales practices and merchant complaint record.
  • File a complaint with the Illinois Attorney General, Mississippi Attorney General, and the Utah Attorney General.
  • File a complaint with your state’s attorney general (directory available here).
  • File a complaint with the Federal Trade Commission.
  • If you believe your agent knowingly defrauded you, consider filing a police report and a lawsuit against him/her in small claims court for your losses.
  • File a complaint with Ironwood Payments’ Processor:
  • File a complaint with the District Attorney of your county.
  • File a complaint with Ironwood Payments’ acquiring bank, which will be named in your contract..

For other solutions, see our article on How to Report Bad Credit Card Processors.

Ironwood Payments Products and Services

  • Countertop terminals
  • Point-of-sale systems
  • Mobile payments
  • E-commerce solutions
  • Tablets and tablet-based POS systems

Industries

  • Retail
  • Mobile
  • E-commerce
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Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates Yes
Discloses All Important Terms No

Like ElitePay Global, Ironwood Payments appears to employ a large team of independently contracted sales agents and telephone appointment setters. We have found numerous Ironwood Payments complaints from merchants who describe misrepresentation of rates and nondisclosure of leasing terms through Northern Leasing Systems. One former sales representative of the company posted the following in the comment section below:

Their training of new hires was decent and they did hammer to be ethical and up front with merchants the first day of training. However, by day two, trainees were being told to merely gloss over contracts with potential customers, don’t get into contract details with the client and never contact the client after the sale. This put up a few flags for me, but I decided to press on.

[…]

The final straw was when a general manager told a collection of sales people come out of a sales pitch with a deal or come out in hand cuffs!!

[…]

When potential customers raise questions about Ironwood vs. Elite, sales reps are encouraged to either deflect the issue or say hey, we may have over 100 complaints, but we have thousands of satisfied customers. Of course, when asked for references to back that claim up, we’re left staring at the floor.

Ironwood Payments appears to be teaching its sales agents to use the same sales pitch that ElitePay Global was known for, in which a sales agent promises merchants that they will pay 0% on PIN debit transactions, 1% on qualified credit card transactions, and 2.99% on non-qualified credit card transactions. However, most merchants report that very few (if any) transactions actually qualify for 0% or 1% fees, and that the 2.99% non-qualified fee is actually a downgrade fee that is added to a 1% mid-qualified fee and the original qualified fee for a total of 4.99% on most transactions. As a condition of receiving this rate structure, agents often require that merchants sign a long-term equipment lease, which means that merchants are trapped in a four-year agreement with rates much higher than they were anticipating. These factors warrant an “F” rating in our opinion.

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Costs & Contract

Key Points - Costs & Contract

Swiped Rate 1% (Credit) / 0% (PIN Debit)
Keyed-in Rate 2.99%
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms 48 Months, Non-Cancellable

The standard Ironwood Payments contract appears to be nearly identical to the standard ElitePay Global contract, which is a three-year agreement through either First Data or Vantiv with automatic renewal, tiered pricing, and variable monthly minimum fees, PCI compliance fees, and early termination fees. As mentioned above, it is very common for merchants to report that they were also signed into four-year equipment through Northern Leasing by Ironwood sales agents. Given the reports of higher-than-expected rates, expensive monthly and cancellation fees, and long-term equipment leases, we have assigned Ironwood Payments the same “F” grade that ElitePay Global received. If you have any specific knowledge of the standard Ironwood Payments contract, please share that information in the comment section below this review.

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 45+
Live Customer Support Yes
Most Common Complaint Equipment Lease

We are currently able to locate over 45 negative Ironwood Payments reviews, many of which also mention ElitePay Global and its employees. Merchants cite expensive contract terms, misrepresentation of rates, long-term equipment leases, and nonexistent customer support as their main issues, while current and former employees describe an unprofessional work environment that improperly trains its agents and does not pay what it originally claims. Multiple sales agents have stated that sales agents are encouraged to cut off all contact with merchants after making the sale and leave all customer support to the support department. We can see no reason for this policy except to isolate agents from trying to assist their dissatisfied merchants. The company’s complaint total is very high for the amount of time that Ironwood Payments has been in business, and the content of the complaints has lowered the company’s score to an “F.”

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BBB

Key Points - BBB

Product & Service Complaints 23
Billing & Collection Complaints 5
Advertising & Sales Complaints 1
Guarantee & Warranty Complaints 1
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Ironwood Payments currently has an “A-” rating with the Better Business Bureau and has received 30 complaints since the company’s profile was opened in September 2015. Twenty-three complaints have been filed in relation to product or service issues, five have to do with billing or collection disputes, one is related to an advertising or sales problem, and one has to do with a guarantee or warranty issue. Ironwood Payments has successfully resolved nine of the total complaints, while the remaining 21 either were resolved to the merchant’s dissatisfaction or did not receive a final response from the merchant. Given Ironwood’s affiliation with ElitePay Global and the fact that the company has amassed 30 complaints in under a year, we have adjusted the BBB‘s rating to a “D.”

Ironwood Payments Logo

Ironwood Payments Bottom Line

We have assigned Ironwood Payments an “F” rating at this time due to its close ties to ElitePay Global, which appear to include shared employees, assets, and facilities.

Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.

Schedule a Consultation with Phillip

52 Reviews Leave Your Review Below

  1. I signed up with Ironwood and they did nothing good. After several failed attempts to get adequate customer service and managers involved I called my attorney. Ironwood took me only for $800 and a $1200 attorney fee along with hours on the phone and frustration. DON’T use them they are unethical and liars!
    I will research more before I ever make a move from my current processor.

    Ironwood Payments Response:
    “Thank you for your feedback. We would like to be of assistance to you and help you resolve your issue. We would encourage you to call the Ironwood Customer Service Department at 844-449-7687 and ask to speak with a manager. We look forward to helping you.”


    Ironwood attempted to resolve the complaint above but the merchant declined to participate.

  2. My son and I were wooed in to Ironwood’s great deal. At the same time they set us up with the POS. The POS comes with an IPad, cash drawer pin pad and receipt machine. The POS Is provided by Northern Leasing Systems. We were naive and agreed to pay $200/mo to get the great offer from Ironwood. What they didn’t tell us was that the software provided by Vantiv/Shopkeep can not figure out how to put a debit button with a usable keypad on the system. This means that the 0% debit card transactions never happen as stated in the contract, I truly regret that we ever encountered Ironwood. The clincher is that we can not get out of the $8000 lease! We could have bought this same set up for $800!! I could go on, but you get the idea.

  3. I was misled by sales representative of Ironwood Payments, name Courtney Fightmaster. I was misrepresentation of rates and nondisclosure of leasing terms through Northern Leasing Systems. She promised me that I could save money on credit card processing fees by switching to her merchant service company, Ironwood payment. She compared the number of processing fees and the cost of the leasing equipment combined will less than I usually paid about $200-300 a month. She promised me that they offered the “whole sale rate for a small business owner like me which I will pay 0% on PIN debit transactions, 1% on credit card transactions. The Ironwood Payments also will pay for buyout my old equipment since I still under the contract with my old processing company.
    I informed her that I want to retire soon by planning to sell my business or just quit after 17 years in business. I asked her about the cancellation option because I do not want to be bound with another leasing equipment contract. She said that I can terminate their services and leasing agreement anytime without any early cancellation fees and we do not bind to the contracts.
    Courtney Fightmaster promised me that she will handle the cancellation process which my previous processing company which was Bank of America but she has not done anything. Once I give the letter to show how much I owe from my previous Data processing company about early termination fee and amount to pay off for leasing equipment. Ironwood Payments will pay for early termination fees and pay off the leasing equipment. Ironwood Payments will provide free gift cards to use in our business which it has never happened.
    There are only 3 reasons that make me decided to switch to Ironwood Payments based on Courtney Fightmaster’s offered which included saving money, no binding to any contracts either the leasing equipment or credit card processing company and be able to use the new update equipments(EMV). Courtney Fightmaster asked me to sign electronically on her iPad and promised to give me a hard copy of the detailed contract but she never did. I got both the credit card and Pinpad (debit card) machines two days later. I set up the equipments myself. The customer support did not give me much instruction at all just told me that “Just plugged it in”. I got the credit card machine to work, but not with the Pinpad machine. I did get the replacement Pinpad machine and the same problem happened again without any help from customer support, the Pinpad machine was still not working. We were not satisfied with the way they talked to us, with the rudeness and unwilling to help us. So I decided to remove and cancell the Debit card (Pinpad) service and returned them both Pinpad machines.
    I have never gotten any copy of detailed contract from Ironwood Payments company, except the leasing contract from Northern leasing company, that have copy of my signature agreed with 4 years contract , non cancelation, with “personal guarantee”. There are 3 pages of detailed contract which I never have any chance to read them through before I signed. Courtney told me that the total cost of leasing equipment rental will be $180.00 a month which it actually costs $200 a month.
    The last fine print section on the lease equipment contract said, “You may negotiate certain terms and conditions of this lease with us, you are not required to accept the terms and conditions as they currently appear in this lease. If you wish to exercise this option, you must notify us in writing via certified mail within 7 days of the date you sign this lease.” However, this is impossible for me to have any chance to exercise this option, because I signed electronically contract on her iPad on 5/3/16, received the equipment on the 5/5/16, and started to use the machine on Saturday, 5/7/16. The leasing contract letter was sent out from their company on 5/10/16 so it came to me sometimes after 5/10/16. I also mentioned to Courtney that my family had already planned to close the business for 17 days for family’s vacation from 5/10-5/27/16.
    Right after I came back from my vacation, I have tried to contact her multiple times via phone calls, text messages and emails. The Ironwood Payments still not pay for the buyout of my previous leased equipment which costs $463.16. I send her a copy of the letter, and she eventually responded back and said that, she got it and will take care of it. She never did. She texted me back and said that she got into a very bad accident and she will forward my case to her boss, and he will call me and take care everything, gave me his name, phone number, and email. Still nothing happened his name is Chris Ligan, he never call me, never pick up phones or respond any messages. Later she told me that he had just left the company, and now she is with the new boss. Until now they have not paid the buyout amount, and never respond anything back to me. I do not save any money and end up paid the fees even at higher rate, plus I have to pay about $200 more each month for leasing equipment. I experienced very bad customer supports or services. I did not get any free gift cards from them as she promised. I have never received any credit card processing statements that itemized breakdown their fees for both months.

  4. I was approached by Coutney Fightmaster on March 17, 2016 at my restaurant business. I always been approached by different companies offering their services but I listened to her sales pitch. She was offering a terminal that you can go up to tables and have customers sign on the spot and that were supporting the chip integration. Then she proceeded to tell me how they have flat rates for the credit card processing fees and proceeded to compare my current credit card processor and her prices. Her claim after she did calculations was that I would be paying about $1000 less that my current processor. I thought it would be a good deal since a lot of my transactions are credit cards so I went ahead and gave her my information and I asked her if I wasn’t happy with it after a month I could cancel and she said yes. She made a mistake in the application since she used my middle name instead of my first name so she had me sign another contract which I thought was the same. A couple of days later I received the equipment and then I received a letter on the mail saying that my contract was non-cancellable. My heart sank and I immediately thought I had made a HUGE mistake. I immediately called her and got no response, I called customer service and they told me I was basically stuck because I should have read the contract since it clearly said it was non cancelable. I then thought about the second contract she sent me that I thought it was to correct my name issue. The lady over the phone was super rude to me and told that there is no way out of this. Then I proceeded to sent Courtney some texts asking her what was going on and how come no one had told me or called me on what to do next. I got no response from her so I called customer service again. They told me that everything was fine but by that time I had already gotten two charges for the rentals of two terminals which are chip integrated but are hard to use. I told them I needed to integrate them to my POS to which they responded they had been trying to get in contact with. After I called Squirrel Systems which is the company that runs my POS they told me that they hadn’t gotten a call from them. So they have me bouncing around from person to person, and Courtney finally calls back and says she’s been out sick. I tell her that I want out and she tells me she is going to make it work and get everything fixed, that my POS is the one not cooperating. After several email and calls and texts, and six weeks after they change my POS system but the chip machines are still not compatible with it so it means that I got them for nothing. There is no way that I can reconcile my payments with the POS and the card machine so i’m basically stuck with two useless machines. Even the people that work at Squirrel systems say it can’t be done. My POS has their credit card that cost me over $300 a month. My POS is integrated with their software but are still not chip compliant. I wait to see how much my charge is going to be and to my surprise it is over $5000. which is $2000 over what I was paying before. I am extremely unhappy with their customer service and the way they have handled the whole process. I feel like a complete idiot for even giving them the time of day to hear their sales pitch. I believe they are taking advantage of small businesses and they should not be allowed to do business. I have tried to talk to Chris Ligan a supervisor, but he never responds to my voicemails or emails. They are a horrible company and I have constant anxiety for getting suckered into anything with them.

  5. Same here salesmen from ironwood told me 1% charge per transection it’s never happened.Its been 3 months I been fighting with them nothing has change. It’s worst then I had before. Ironwood charging me almost 3% pulse equipment lease fee every month. I never recommend anybody this company. Worst company. You never able to get customer service, it’s long holding time.

  6. Ironwood sales person promised that we would be saving money with their processing service. When I signed up and received my terminal not only it didn’t work but it needed to be reprogrammed. I spent hours on the phone trying to get the terminal programmed. The salesmen explained to me that it would come ready to use. Months go by and I notice that when I select debit with an emv chip card it converts the purchase to credit. Having signed up for low processing rates for debit I have been trying to take mostly debit cards. The transaction goes through as credit even when selecting debit. I have been getting billed for months on credit card transactions only. I called customer service 5 times and either got placed on hold or had to leave a message to never have my call returned. Once I got the direct line with technical support they explained to me that the company that I process through has set up the terminal to convert all emv chips with higher amounts. Typical bait and switch from a less than upstanding company. I should have known that since they are actually Vantiv. If you have this service call and tell them to do the partial download to take the debit cards asap. I have an ingenico ict250 terninal. UPDATE: JUST RAN THE FIRST DEBIT AFTER THE UPDATE AND IT IS STILL CONVERTING ALL EMV CARDS TO CREDIT. I’M NOT HAPPY.

    1. I’m approached by an ironwood representative offering a very low rate, which is hard to believe. The rate they offered, if it’s true, is hard to refuse. Even if it’s in your case when emv debit were converted to credit, the rate is still good. My concerns are whether they actually charge as the way they promised, how they can do business with charges lower than interchange plus that of course is the most transparent way, and will the rate change later on. The complaints here strengthened my concerns.

  7. Ironwood Payments sales person Edison #T1162R000 pulled a classic bait and switch on our small business. In January 2016 we were told by switching to Ironwood that they would pay the remaining lease from our last CC leasing company First Data. At the time $2100 was owed. It is now May and the amount is now down to $1600. After filing a formal complaint against their employee, 10 documented phone calls and numerous e-mails and faxes, Ironwood agreed to pay $500 of the remaining balance. Their customer service is about the worst in the business. After every call they promise a response within 48 hours and that is never followed through with. No supervisor contact info is given out including e-mails, so you continually deal with the same customer service person-who’s name was listed in an above complaint. I have filed a complaint with the Utah State Attorney and the Consumer Financial Protection Bureau as well.

  8. My Wife and i own a store in Marion Iowa. and the salesman for this company Ironwood out and out right LIED about every aspect of this company,
    from hidden fees and service charges and processing fees that were NOT disclosed. and when we tried to cancel they stopped delivery of the equipment but a month after the cancellation they charged our bank account $144.00.. and the reason they gave was they charged us in the” HOPES” of doing business with us.. out and out SCAM and when speaking with a customer service rep today to lodges my displeasure with the company i said you are associated with Global and elitepay, they said in no way are they, associated with the other companies. another out and out lie.! we have since blocked them from charging our account with any more fees that they may charge just because they feel like it.! Not only did the sales

    DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS COMPANY. We are filing a complaint with the BBB also and are going to contact the Attorney general for the state of Iowa. and also lodge a complaint with that office. And we have contacted other owners within our business community and have warned them also about the salesman..

  9. Worst credit card processing company we have ever dealt with. They were misleading and flat out lied about what their rates were, the equipment they used and everything else. We were given the runaround for months and are still waiting around for Chanel to return our calls. Businesses beware!! DO NOT use this horrible company for anything!! There are way better companies out there!!!

    1. Hi Andy,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  10. Unfortunately I didn’t do look at these reviews before signed on with Ironwood. I’ve been in business for a long time and never experienced such a fraudulent company! The saleswoman lied about every aspect of what she offered from the rate to the equipment to all the hidden fees that she said didn’t exist. Now I’m stuck in a 4 year contract with them and a separate equipment leasing company. I have an appointment to see a lawyer and plan to sue so if anyone has any info that can help me please share. But to everyone else stay clear of Ironwood it’s a scam!

    1. I am currently dealing with the ohio att. Generals office and a lawyer. I encourage all that have been decieved by Ironwood to contact your state A.G. and the State of Utah, where they are based, A.G. office and the BBB. Please. We need to all stick together to stop them. [REDACTED – personal contact information]

  11. My father and I both switched over from a company we were very happy with, all to save $ every month. We were completely swindled. The customer support is horrible, they do not care that we are unhappy. They have no way of getting in touch with the sales rep that fed us a bunch of lies. We are now locked in for 5 years, with major cancellation fees if we walk. Thinking about getting in touch with a lawyer to fight this company. But also want to do whatever I can to prevent people from making the mistakes we made. I am exhausted from calling the company, complaining, asking why we are paying more money every month than less.
    DO NOT TRUST IRONWOOD.

  12. I applaud this website and the efforts of all who have researched and contributed. It has saved one of my clients (and I’ll be letting others know about Ironwood and ElitePay Global as well) much headache. My client was approached similarly to those discussed above and on the ElitePay page. The rep’s email detailing the proposal is all watch the 1% hand while I dip my other in your pocket for over 23k in equipment rental fees. Heck her math on her savings doesn’t even ring true: by her own admission, most of my client’s transactions are American Express. If completed, my client’s costs would have quadrupled. Rep took a picture of the merchant stmt, but client signed nothing and their bank has been alerted about Ironwood and ElitePay. We’ll be monitoring the account. Also I called her number at the bottom of the email: “Not in service at this time.” Who in sales has a phone that does that?

    I do hope states’ Attorneys General and Federal Trade Commission will do something soonest to stop these people.

    1. THIS COMPANY IS THE MOST DISGRACE IN ALL THE MERCHANT
      THEY HAVE THIS GUY CALLED SCOTT PARSONS [REDACTED – contact information]
      OUT TO screw your company with his credit card machine. The machine is full of viruses.
      DON’T EVER FALL FOR HIS SCAM..EVER…MAKE A NOTICE OF THIS…don’t EVER DO BUSINESS WITH THIS COMPANY EVERY..IRONWOOD IS THE WORST CREDIT CARD MACHINE COMPANY EVER.

  13. Gee I think there’s a trend starting to emerge with former employees…

    I left the company three months ago and I’m *still* getting clients calling me about the problems they are having with Ironwood.

    This company exists simply to rip off customers. They train sales reps to lie, mislead and discourage clients from reading the contract they sign. Customers are led to believe they are getting the deal of the century when in reality they’re being set up to be robbed.

    Oh, I too was told to never give out my contact information to customers. Never leave even a business card.

    How they have avoided being shut down by the feds or state government is beyond my comprehension.

  14. Like a few other previous comments, I previously worked at Elitepayglobal and I called the number I have for them as I was confirming some information for tax purposes. That number I have always had is now answering as Ironwood Payment’s.
    So yes, they are the same. Bullshit company, lots of complaints, they hire anyone, its okay to lie to customers for an appointment and basically pull the wool over their eyes. Stand clear, or it will cost you!!! I’ve taken hundreds of calls from disgruntled customers and it gets pretty ugly!j

    Good luck,

    Mike W.

  15. A friend had recommended that I switch over but as soon as I did I almost got messed over for $200 plus a month , but I knew it was a ripoff so I cut it down to under $100 but the equipment came in on time for me. In my eyes they’re a scam company or just greedy but reviews like this one make it seem like they are all perfect and such. https://youtu.be/Mvd16L2NHnY Kind of deceptive , don’t you think?

  16. Curt Ingram the sales rep came to my store and I had all the intentions to change merchant services. The equiment came to the store and we tried really hard to connect in different ways while talking to the girl that helps to connect. That same day Curt and the girl and my manager Marcos all knew that the equipment wasn’t going to work with our computers. Curt and the girl all reassured me that the equipment would be picked up the next day but that never happened. Now I am getting charged from this company being taken out of my checking account and when I call them noone will let me talk to a manager and they just tell me I need to talk to legal. So instead of them picking up the equipment I am sending it back myself which is costing me money now. Seriously, I have just spent 2 hours of my time this morning with the biggest scam I have ever dealt with. Noone and I mean noone do business with this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  17. Run, do not hide, from these people!! I was, for a very brief period of time, an independent contractor with Ironwood. I walked after this week. First, they are telling new sales reps Ironwood “purchased” Elite in August because of Elite’s questionable practices and slumping sales. However, they are unable to provide any documentation or proof that a sale took place. Interestingly enough, the sales app Ironwood uses has Elite Global Pay all over it.

    Their training of new hires was decent and they did hammer to be ethical and up front with merchants the first day of training. However, by day two, trainees were being told to merely gloss over contracts with potential customers, don’t get into contract details with the client and never contact the client after the sale. This put up a few flags for me, but I decided to press on.

    Their customer support is atrocious. One of my clients was having problems with her equipment. I called customer support on her behalf. I was bluntly told do not ever call us again, do not contact us. Huh? Big flag number 2.

    The final straw was when a general manager told a collection of sales people come out of a sales pitch with a deal or come out in hand cuffs!!

    New hires are treated very poorly while a mysterious “Alex Kline” is treated like some god. Most Sunday sales meetings are spent praising this guy and his 9 deals per week. Of course, Ironwood sent me to the same territory he scoured two weeks earlier.

    When potential customers raise questions about Ironwood vs. Elite, sales reps are encouraged to either deflect the issue or say hey, we may have over 100 complaints, but we have thousands of satisfied customers. Of course, when asked for references to back that claim up, we’re left staring at the floor.

    Bonuses are rarely given out. I earned two $150 gas cards from sales. I’ve yet to see them.

    Again, run, do not hide from these guys. I think its only a matter of time before some Attorney General wises up to these guys.

    1. You are full of crap, I have been with them over 45 days and have received 3 gas cards. I went through 3 days of training and it was very good and informative. You say they don’t want sales people to go back to client well sales sell don’t install. They have customer service for that. Not one time has a sales manager or general manager have ever said anything negative in any conference call.

      I think you were a poor sale an and can’t accept your shortcomings.

      1. Isn’t this cute. The fact that you try to attack me rather than address the issues tells everyone here how weak your argument is. What do you want me to post first….the emails from customer service saying do not contact them about client issues or screenshots from the sales app saying they’re still Elite Global Pay? Or maybe you’d like me to name the sales managers who told us to come back with a deal or come back in cuffs? Or maybe I’ll mention the sales manager who said we’re all replaceable. A good sales person maintains a relationship with their client so that they continue to be a client. The fact that my clients have spent WEEKS trying to get issues resolved tells me much about Ironwood’s customer service program. Tell me….do you even give your cell number and contact info to your clients or do you follow the traditional hit and run approach?

        1. Mr. Watson,

          Ironwood Payments is a excellent company to work with as a independent contractor. From your disdain you are not sales material and hence you were terminated. Also you take what others say as literal instead of encouragement to motivate you to perform.

          Moreover, from the date of your contradictory statement you posted, I actually sold more than 9 deals, that week I think it was 14 but that doesn’t truly matter now does it? “No” I was praised on a call I may or may have not been on is truly irrelevant. The conference calls are for you to learn and ask questions.

          Seriously, you should not slander a company because there are repercussions possible based on the agreement you signed.

          Futhermore, in order to get a fuel card you have meet the minimum deal count of 3. There is way more incentives and bonuses that you forgot or just didn’t know about or just forgot to mention. Due to your inability to produce you wouldn’t know about them.

          Customer service works very hard to meet the demands and provide the best possible customer service to our clients. Setup doesn’t always go smoothly but everything always gets resolved in the appropriate time allotted.

          Finally, yes I provide my number to the majority of my clients.

          Hopefully this addresses your complaint.

          Sincerely,

          Alex Kline
          Executive Sales Agent

          1. Isn’t it cute how you attack me instead of addressing your company problems?

            You said: “Customer service works very hard to meet the demands and provide the best possible customer service to our clients”.

            You sure you want to stand by that? Because I spoke to a former Ironwood customers yesterday (2/15/2016) when she called looking for help and to complain about your organization. She not only says your customer service sucks, it tried to bully her into paying over $1000 in hidden fees.

            But hey, no worries, she’s indicated she and a few other customers in her state have reported Ironwood to the Consumer Protection Unit of her Attorney General’s Office.

            Oh and slander? Truth is a defense nitwit.

          2. Oh and to update, apparently quite a few pissed off former Ironwood clients have filed complaints with the AG’s Office. One of my former customers from Ironwood contacted me today (2/22/16)….apparently they’re meeting with the Consumer Protection Unit of the Massachusetts AG’s Office next week.

            Looking forward to Mr. Kline explaining their quality customer service to the AG’s Office.

    2. Let me inform you that their training policies are to be transparent with customers and be very detailed when explaining fees. There is proof of getting paid gas cards at all times, just ask me and I can provide them. Bonuses are also paid on time every month.

  18. OH PLEASE !!!!!! THIS IS THE BIGGEST MISTAKE I DID BY GOING THROUGH THIS COMPANY.
    THEY CALL ME AND I THINK OK LETS TRY THIS

    THEY LIE BIG TIME THE PERSON WHO COME AS A SALES REP JAY TOLD ME THAY WAS NOT ON THE PAPER WORK,
    AN SOON AS I SIGN THE PAPER WORK FOR 4 YEARS CONTRACT……………..HIS PHONE NUMBER WAS NO LONGER IN SERVICE.
    I KEEP ON CALLING THE OFFICE ONLY PERSION I CAN TALK TO IS SALES. SORRY TO SAY THIS PEOPLE DO NOT HAVE SUPPORT FOR THE SERVICE.

    AFTER 3 DAYS OF CALLING I WAS ABLE TO GET HOLD OF NICOLE…. BUT I DONT NOW IF SHE GAVE ME THE RIGHT NAME BECAUSE SHE CAN NOT GIVE HER LAST NAME……………..SO YOU NOW THEY PLAY GAMES WITH CUSTOMERS…….
    FROM LAST FRIDAY I GOT THE ATM AND THE MOBIL DUNGLE SITTING IN MY OFFICE WITH NO SUPPORT I CALLED ALL THE NUMBERS THEY GAVE TO ME AND BEEN HOLD FOR 3-4 HRS THEN THE CALL GET DROP……………………..KEEP ON HOLD NO SUPPORT AT ALL

    FINALLY I WENT BACK AND STARTED TO USE MY OLD COMPANY .SO I CAN RING MY CUSTOMERS…………….
    NOW THEY CAN NOT TAKE THIS SYSTEM BACK ……….AND CHARGING ME…..$$$$$$2,750.OO>>>>>>>>>>>>>>>>FOR E/T /FEE..
    AND CHARGING ME THE SERVICE THAT IS NOT EVEN ON………….

    PLEASE DO NOT DO ANY BUSINESS WITH THIS CROOK PEOPLE…….

  19. We schedule an appointment with an sale agent from Ironwood payments because we’ve received a phone call from them and decided to give them a chance to explain what it is. Unfortunately, an emergency happened, and the owner didn’t have time to chat with the sales agent. We told the agent that, he said that he flew all the way from houston to chat with us. His attitude was great when we met him but when we told him that the owner was busy and couldn’t meet with him, his attitude changed. We asked him to leave some information down so we can look over and contact him when the owner is available; he said he could not leave any information with us because it really depends “if we are qualified or not”. He left the place saying that “Well, I’m done with this place”. We thought that was rude so even if there is a chance of working with them, well, not anymore. The thing I don’t understand is that why would a company based in Utah with agents all around the countries send someone from Houtston to Minnesota just to talk to small businesses especially when the person who call us said that the agent is just down the road?

    1. You are so lucky that you didn’t end up with this company. We have had only problems with them and the whole POS/Merchant system. We were provided with a POS that won’t take debit cards and one of the features that drew us to this company was the fact that they charged 0% for debit cards. We were promised by Ironwoood that when we sent back our old POS, that they would “buy out our contract” on our previous system. They never reimbursed us. So frustrated with the whole situation. These are just two issues that we are having with them. They fixed us up with Northern Leasing system. They have “no cancellation on lease” in the contract, so we are bound to them at $200/mo. for four years for a product that we could have bought for $800. Our shop, Vapor Trails LLC is in Georgia, so there is no class action suit going on here. This was probably the worst business decision we have made!

  20. As a merchant that processed with Elite Pay and now Ironwood I have been highly disappointed in regards to the fee schedule. They have a rep come into show me their “value add” which includes 0% debit and 1% credit and a lease of equipment. At first they wanted to charge me $300+/mo in a lease and eventually dwindled it down to $99/mo. Now I’ve heard they don’t even require a lease. My statements have never been lower as was told by the rep who signed us up mainly due the fact most of our cards we take are mid-non qual cards. Our effective rate is currently over 4% without the lease which is nowhere close to the 1.80% we were originally promised. This company even required their rep to play the old school dealer game going back and forth on the phone with a “regional manager.” It was an interesting exeperience. I’m no longer with Elite Pay and would never return.

    1. I have to disagree with the previous comment. I have had great experiences as a client of Ironwood. My agent is great. My statement is even better. I’m paying much less now then I did with my previous processor The Bank! That was charging me almost 5% luckily my rep saved me. And I am happy with my service. Also my agent checks up on me. Makes sure I understand everything. You might have had a bad experience. But I had a wonderful experience.

        1. He can’t prove the validity of his testimony because this is most likely one of the founders or affiliates.

          First off, Ironwood Payment is associated with Tranzlogic. I have verified this through their online customer service. Anthony Aker who is the co-founder of Tranzlogic makes cold calls using the company name Ironwood Payment and a spoofed or temp number fitting to the state and city. Tranzlogic is Co-founded by CEO Dewitt Lovelace who is also the registrar for the Ironwood Payment website domain IWPMTS.COM. They seem to create temporary here-today-gone-tomorrow companies in order to operate with least amount of brand and reputation damage as they can always fall back on Tranzlogic.

          The following is public information:

          IronWood Payments
          Domain Name: IWPMTS.COM
          Registrar URL: http://www.godaddy.com
          Registrant Name: Dewitt Lovelace
          Registrant Organization:
          Name Server: NS61.DOMAINCONTROL.COM
          Name Server: NS62.DOMAINCONTROL.COM
          DNSSEC: unsigned

          Name: Dewitt Lovelace
          Organization:
          Mailing Address: ************
          Phone: ************
          Ext:
          Fax:
          Fax Ext:
          Email: [email protected]

          ===

          Dewitt “Dee” Lovelace
          Executive
          Jackson, Mississippi Financial Services
          Current
          Tranzlogic, Coker and Palmer Investment Securities, Inc.
          Previous
          Security Holdings, LLC, Carlisle Corporation, Dunlap & Kyle Co., Inc
          Education
          University of Mississippi

          ===

          Anthony Aker
          Co-Founder — Tranzlogic
          Greater Los Angeles AreaFinancial Services
          Current
          Tranzlogic
          Previous
          Radius Payments, NPBS
          Education
          California Lutheran University School of Management

        1. They could never get a solution that worked with our equipment. They send equipment that we could never use which we are paying a lease for. We are out $3000 and I have had to block the payments from my bank accounts, and am now trying to cancel the leasing contract for equipment I never could use directly with the leasing company. . Unethical and incompetent, avoid at all costs.

      1. I am a former agent with Ironwood Payments. Joe Marshal was one of my sales managers there.

        You’re a liar Joe.

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