In this review of SwipeWorks, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether SwipeWorks meets your payment processing needs.
About SwipeWorks
SwipeWorks, founded in 2007, is a merchant account provider headquartered in Milwaukee, Wisconsin. The SwipeWorks website states that the company is “powered by” First Data (now Fiserv), which means that it is likely a reseller of First Data (Fiserv) contracts.
SwipeWorks processes all major debit and credit cards for a variety of business types.
Clover POS Systems
Clover POS systems are tools that provide businesses with a comprehensive solution for managing their sales operations. These systems are designed to meet the needs of a wide range of industries, from retail to hospitality, offering features such as inventory management, employee tracking, and real-time reporting. Clover POS systems also support various payment methods, including credit cards, mobile payments, and gift cards.
Mobile Payment Solutions
Mobile payment solutions enable businesses to accept payments anywhere, providing flexibility and convenience for both merchants and customers. These solutions typically include portable card readers that connect to smartphones or tablets, allowing businesses to process transactions on the go. Mobile payment options also support contactless payments and mobile wallets.
ACH/Check Processing
ACH (Automated Clearing House) and check processing provide businesses with a reliable and cost-effective way to handle electronic payments directly from customers' bank accounts.
E-Commerce Solutions with Virtual Terminals and Payment Gateways
E-commerce solutions equipped with virtual terminals and payment gateways are for businesses looking to succeed in the online marketplace. These tools enable businesses to accept payments from customers remotely, whether through an online store, over the phone, or via email. Virtual terminals allow for manual entry of payment details, while payment gateways ensure that transactions are processed securely and efficiently.
Data Reporting and Analytics
Data reporting and analytics are for businesses seeking to make informed decisions and optimize their operations. These tools provide detailed insights into sales performance, customer behavior, and financial metrics, allowing businesses to track trends, identify opportunities, and address challenges.
Gift and Loyalty Programs
Gift and loyalty programs are effective strategies for building customer loyalty and driving repeat business. These programs allow businesses to reward their customers for continued patronage through points, discounts, or special offers.
Cash Advances
Cash advances offer businesses a quick and flexible way to access funds, providing a valuable financing option for managing cash flow or covering unexpected expenses. Unlike traditional loans, cash advances are typically repaid through a percentage of future credit card sales, making them an attractive option for businesses with fluctuating revenues.
SwipeWorks offers a variety of standard payment processing services
SwipeWorks Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Clean Complaint Record
Our search did not reveal any negative SwipeWorks reviews labeling the company as a scam or a ripoff. This immaculate SwipeWorks complaint record could be indicative of efficient customer service and competitive contract terms offered by the company. Another possibility is that SwipeWorks might be utilizing First Data (Fiserv) for its customer service, potentially leading to some SwipeWorks complaints being attributed to the larger entity’s online profiles. Without concrete evidence of this, we are currently assigning SwipeWorks an “A” rating in this category. We encourage you to share your SwipeWorks review in the comments section below.
SwipeWorks Lawsuits
No significant class-action lawsuits or FTC complaints have been found against SwipeWorks. Merchants seeking non-litigious ways to address their grievances with the company are advised to consider reporting their experiences to relevant supervisory bodies.
SwipeWorks Online Ratings
Here's How They Rate Online
Online Ratings Summary
Total Complaints
0
Resolved Complaints
0
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
No BBB Complaints or Reviews
SwipeWorks currently does not have a rating with the Better Business Bureau and is not BBB-accredited. The company has received 0 complaints within the past 36 months. The company has also not received any informal reviews on its BBB page, but it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance Overall
Given SwipeWorks’ clean BBB complaint record, we see it fit to award the company an “A” rating in this category. Merchants should be aware that there are good reasons to be skeptical of the BBB’s reviews.
SwipeWorks Fees, Rates & Costs
A Closer Look at The Contract
Rates & Fees Summary
Swiped Rate
2.69% + $0.19
Keyed-in Rate
3.69% + $0.19
Virtual Terminal Rate
1.00% - 4.99%
Payment Gateway Fee
Undisclosed
Early Termination Fee
Up To $495
PCI Compliance Fee
$19.95 Per Month
Equipment Lease Terms
48 Month (locked)
Interchange Pass-Thru Pricing
SwipeWorks advertises that it offers interchange-plus pricing to its clients, which is widely regarded as a transparent and competitive pricing model. Being a reseller of First Data (Fiserv), SwipeWorks might also propose a tiered pricing option to its merchants, alongside interchange-plus.
Virtual Terminal and Payment Gateway Pricing
SwipeWorks highlights its virtual terminal solutions operated via Clover’s payment gateway on its website, yet specific pricing details for these services are not provided openly by either Clover or SwipeWorks. Typically, additional costs such as gateway fees, technical support fees, batch fees, and extra transaction charges may be applicable to these e-commerce services.
Variable Contract Terms
Given First Data (Fiserv)’s extensive market presence, a broad array of contract terms is likely available, influenced by factors such as the merchant’s business scale, industry, and operational history. Consequently, SwipeWorks’ contract conditions might be on par with some of the most competitively priced merchant accounts. Insights into standard SwipeWorks contracts are welcome in the comments section of this review for further clarification. Merchants looking for competitive services should also consider our list of thetop merchant account providers.
For context, First Data (Fiserv) typically offers rates such as a swiped rate of 2.69% plus $0.19 and a keyed rate of 3.69% plus $0.19 for merchants with monthly transactions up to $50,000. Those with higher volumes may receive reduced rates. Contracts through First Data (Fiserv) often include a term of two to four years, with an early termination fee up to $495, and a PCI Compliance fee of $19.95 monthly. Additionally, merchants have reported long-term, non-cancellable equipment leases through First Data Global Leasing, extending up to 48 months.
SwipeWorks Employee Reviews & Sales Tacitcs
Should You Work For Them?
Jobs & Marketing Summary
Employs Independent Resellers
Yes
Advertises Deceptive Rates
No
Discloses All Important Terms
No
No Sales Complaints
SwipeWorks appears to partner with independent sales agents to market its services. The use of independent sales agents is common throughout the industry and tends to be a source of merchant frustration, as these sales representatives can receive little training or regulation. SwipeWorks appears to be an exception, however, as we are unable to locate any negative SwipeWorks reviews that allege deception by the company’s sales team. This compares favorably to our list ofbest credit card processors. That said, if you suspect that SwipeWorks is charging you undisclosed fees, we recommend seeking a free third-party statement audit.
Transparent Pricing Model
The company’s website advertises Interchange pass-thru pricing, which is the most transparent rate structure available. However, the company does not disclose its specific markup above interchange, and it does not offer any detailed explanation of how its interchange-plus pricing model works. It is unfortunately common within the credit card industry for credit card processors to claim to offer “interchange,” “cost-plus,” or “pass-through” pricing but not actually provide that pricing model, and in this case, we are unable to verify whether SwipeWorks offers true Interchange-plus. Given the lack of SwipeWorks complaints contradicting the company’s claims, we will not lower its grade, but we advise merchants to inquire as to the specific details of the company’s pricing structure.
Our SwipeWorks Review Summary
Our Final Thoughts
Founded in 2007, SwipeWorks is a merchant account provider based in Milwaukee, Wisconsin. The company is recognized as a reseller of First Data (now Fiserv) contracts, a partnership that enhances its service offerings with robust backend processing capabilities. This relationship allows SwipeWorks to offer a variety of payment processing solutions including Clover POS systems, mobile payment solutions, and e-commerce services such as virtual terminals and payment gateways. Furthermore, SwipeWorks extends its offerings to include data reporting and analytics, as well as gift and loyalty programs, catering to a diverse range of business needs across different industries.
As a registered ISO/MSP of Wells Fargo Bank in Concord, California, SwipeWorks benefits from the credibility and stability offered by a renowned banking institution. This backing, coupled with its strategic partnership with First Data (Fiserv), positions SwipeWorks to effectively handle a substantial volume of transactional data, ensuring reliable and secure payment processing services. The company’s commitment to integrating advanced payment technologies with customer-centric solutions makes it a valuable player in the merchant services market.
Contact SwipeWorks
Contact & Customer Support
Owner
Jeff Commer
Address
5594 N. Hollywood Avenue, Suite 203, Milwaukee, Wisconsin 53217
Toll-Free General Customer Service
(888) 794-7311
Additional Support Channels
Online Contact Form
Website
https://swipeworks.com/
Testimonials & Complaints
How Did SwipeWorks Treat You?
1 User Reviews
Everett Kathryn
I am thrilled to share my experience with SwipeWorks – what a game-changer! As a small business owner, managing payments and subscriptions was always a daunting task. But since integrating SwipeWorks into our system, it’s been smooth sailing!
The user-friendly interface made setup a breeze, and the seamless integration with our existing platforms saved us valuable time. No more chasing down payments or dealing with complex billing issues. With SwipeWorks, it’s all in one place, organized, and easy to track.
The customer support team is top-notch too! They were incredibly responsive and helped us through any questions we had, ensuring a seamless transition. Our customers are also loving the flexibility and security they experience when making payments.
SwipeWorks truly exceeded our expectations, and we couldn’t be happier with the results. It’s the perfect solution for any business looking to streamline their payment processes. Highly recommend it!
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Everett Kathryn
I am thrilled to share my experience with SwipeWorks – what a game-changer! As a small business owner, managing payments and subscriptions was always a daunting task. But since integrating SwipeWorks into our system, it’s been smooth sailing!
The user-friendly interface made setup a breeze, and the seamless integration with our existing platforms saved us valuable time. No more chasing down payments or dealing with complex billing issues. With SwipeWorks, it’s all in one place, organized, and easy to track.
The customer support team is top-notch too! They were incredibly responsive and helped us through any questions we had, ensuring a seamless transition. Our customers are also loving the flexibility and security they experience when making payments.
SwipeWorks truly exceeded our expectations, and we couldn’t be happier with the results. It’s the perfect solution for any business looking to streamline their payment processes. Highly recommend it!