SwipeWorks Overview

SwipeWorks May Have Overcharged You

If you accepted credit cards through SwipeWorks or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Powered By First Data

SwipeWorks, founded in 2007, is a merchant account provider headquartered in Milwaukee, Wisconsin. The SwipeWorks website states that the company is “powered by” First Data, which means that it is likely a reseller of First Data contracts. According to the company’s website, it also provides check and ACH processing services.

SwipeWorks Headquarters and Ownership

SwipeWorks, Inc. is a registered ISO/MSP of Wells Fargo Bank, N.A., in Concord, California, and is located at 5594 N. Hollywood Avenue, Suite 203, Milwaukee, Wisconsin 53217. Jeffrey Commer is listed as the owner of SwipeWorks.

SwipeWorks Review Table of Contents

  • Costs & Contract: SwipeWorks appears to offer a standard contract through First Data with the option of interchange-plus pricing.
  • Complaints & Service: SwipeWorks has received fewer than 10 public complaints.
  • BBB Rating: SwipeWorks does not have a rating with the Better Business Bureau and has received 0 complaints in the past 3 years.
  • Sales & Marketing: SwipeWorks does not engage in misleading sales tactics and has not received public complaints about its sales team.
  • Rates & Fees: How Merchants Got The Best Rates With SwipeWorks
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Products & Services Offered

Types of Businesses Served

  • Retail
  • E-commerce
  • Restaurant
  • Grocery
  • Healthcare
  • Petroleum

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SwipeWorks Rates, Fees, and Costs

Key Points

Swiped Rate 2.69% + $0.19
Keyed-in Rate 3.69% + $0.19
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee Up To $495
PCI Compliance Fee $19.95 Per Month
Equipment Lease Terms 48 Month (locked)

Interchange Pass-Thru Pricing

As noted above, SwipeWorks claims to offer interchange-plus pricing to its merchants, which is usually the most transparent and competitive rate structure available. However, as a reseller of First Data’s, the company likely also offers a tiered pricing structure to merchants.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, SwipeWorks also dedicates a portion of its website that advertises its virtual terminal service, run through Clover’s payment gateway. However, Clover nor SwipeWorks disclose pricing on that service. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Variable Contract Terms

Since First Data is a very large company, it likely offers a wide variety of potential contract terms depending on a merchant’s size, business type, and time in business. SwipeWorks’ contract terms, therefore, could possibly be competitive with the cheapest merchant accounts. If you have any knowledge of the standard SwipeWorks contract, please leave that information in the comment section of this review.

Though pricing and fees of a merchant account will vary by reseller, First Data’s typical rates and fees are included in this review for reference. Merchants who process up to $50,000 each month will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Merchants whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19. First Data allows resellers to choose between selling month-to-month contracts or service agreements ranging from one to five years.

Most First Data agreements involve a minimum service length of two to four years, an early termination fee of up $495, and a PCI Compliance fee of $19.95 per month. Merchants also have reported costly, non-cancellable equipment leases lasting for up to 48 months through First Data Global Leasing.


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Response from SwipeWorks

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SwipeWorks Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

We are currently unable to locate any SwipeWorks complaints that describe the company as a scam or a ripoff. This spotless complaint record indicates that the company employs a capable customer service staff to go with its seemingly competitive contract terms. An alternative explanation might be that SwipeWorks outsources its customer service to First Data, which could result in some SwipeWorks complaints getting funneled to the online profiles of the larger company. In the absence of any evidence that this is occurring, we are awarding the company an “A” rating in this category for the time being.

SwipeWorks Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against SwipeWorks. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

SwipeWorks Customer Support Options

The SwipeWorks website lists dedicated contact information for 24/7/365 customer support. These contact options are close to what we expect from top-rated merchant accounts for great customer service.

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Response from SwipeWorks

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SwipeWorks BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

No BBB Complaints or Reviews

SwipeWorks currently does not have a rating with the Better Business Bureau and is not BBB-accredited. The company has received 0 complaints within the past 36 months. The company has also not received any informal reviews on its BBB page, but it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance Overall

Given SwipeWorks’ clean BBB complaint record, we see it fit to award the company an “A” rating in this category. Merchants should be aware that there are good reasons to be skeptical of the BBB’s reviews.

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Response from SwipeWorks

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

No Sales Complaints

SwipeWorks appears to partner with independent sales agents to market its services. The use of independent sales agents is common throughout the industry and tends to be a source of merchant frustration, as these sales representatives can receive little training or regulation. SwipeWorks appears to be an exception, however, as we are unable to locate any negative SwipeWorks reviews that allege deception by the company’s sales team. That said, if you suspect that SwipeWorks is charging you undisclosed fees, we recommend seeking a free third-party statement audit.

Transparent Pricing Model

The company’s website advertises Interchange pass-thru pricing, which is the most transparent rate structure available. However, the company does not disclose its specific markup above interchange, and it does not offer any detailed explanation of how its Interchange-plus pricing model works. It is unfortunately common within the credit card industry for credit card processors to claim to offer “interchange,” “cost-plus,” or “pass-through” pricing but not actually provide that pricing model, and in this case, we are unable to verify whether SwipeWorks offers true Interchange-plus. Given the lack of complaints contradicting the company’s claims, we will not lower its grade, but we advise merchants to inquire as to the specific details of the company’s pricing structure.

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Response from SwipeWorks

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SwipeWorks Logo

Our Opinion of SwipeWorks

An Above-Average Credit Card Processor

According to all available information, SwipeWorks rates as a reliable merchant services provider. We are currently unable to locate specific details about the company’s contract terms, but it is showing only one complaint across all consumer protection websites. Even when dealing with merchant account providers that rate highly by our standards, merchants are advised to strongly negotiate all contract terms and to compare the company’s contract pricing to top-rated payment processors.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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