UPDATE 6/28/2023:
We have lowered the Toast POS rating to 1-star due to a recent policy change that adds a 99 cent surcharge to a customer's bill when they place an online order. They add this surcharge without the owners consent or permission and do not provide an option to disable the surcharge. Not only is it our opinion that such a fee can harm a restaurant's business, but it is not disclosed that the restaurant is not the one charging the fee. Additionally, studies have shown that credit card surcharging harms customer loyalty.
Overview
In this Toast review, we’ll take a closer look at their restaurant-focused point-of-sale (POS) system, covering features like order management, payment processing, and inventory tracking. We’ll highlight which types of restaurants and food service businesses can benefit most, while also reviewing customer feedback to uncover common praise and concerns. Along with services, we’ll break down pricing, contract terms, and standout features so you know what to expect. By the end, you’ll have the insights you need to decide whether Toast is the right POS solution for your restaurant.
