Home > Processor Research > Union POS

Union POS Review: The Best POS for Bars & Restaurants?

Author:

We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Union POS
Rating
A
4.5/5
full starfull starfull starfull starempty star
Leave User ReviewCompare Ratings

Pros

User-friendly interface
Efficient transaction management
Mobile payment options
Digital receipt service
Inventory tracking

Cons

Uses independent resellers
Monthly / annual fees
Potential hardware costs
Interchange-plus pricing
Potential setup fees

Overview

In this Union POS review, we’ll provide a clear look at their point-of-sale (POS) system and credit card processing services, including order management, payment tools, and customer relationship management features. We’ll highlight which types of businesses may benefit most, while also examining customer reviews to show common feedback and concerns. Along with features, we’ll cover pricing, contract terms, and overall performance so you know what to expect. By the end, you’ll have the insights you need to decide whether Union POS is the right choice for your bar, restaurant, or venue’s POS and payment processing needs.

About Union POS

Screen Capture of Union POS Homepage
Union POS Homepage

Owned by ATX Innovation, the same company behind TabbedOut, Union Point of Sale is an iPad-based POS system. Unlike some point-of-sale systems, Union POS provides merchant accounts and processes payments. Notably, the company offers merchants with an interchange-plus pricing model.

With a focus on bar and restaurant credit card processing, Union POS predicates its system on starting and closing tabs faster than its competitors, only taking 2.5 seconds to do either. Furthermore, the POS system maintains customer data to easily recall their favorite items to streamline the ordering process. Additionally, the POS system supports mobile payments and customized reports.

Products & Merchant Services

POS Solutions

Union POS offers a comprehensive point of sale system designed to manage transactions efficiently while tracking sales and inventory in real-time. This interactive and user-friendly system allows businesses to monitor and manage their operations with ease.

Mobile Payments

Recognizing the increasing preference for mobile transactions, Union POS provides mobile payment options. Their system enables businesses to accept payments directly from mobile devices.

Digital Receipts

Union POS promotes an eco-friendly approach to transaction management by offering digital receipts. Customers can receive their receipts via email, reducing paper waste and increasing convenience.

Advanced Reporting and Analytics

Union POS includes advanced reporting and analytics tools to help businesses gain insights into their operations and customer behavior.

Offline Mode

A notable feature of Union POS is its offline mode, which allows businesses to continue processing transactions even during internet outages.

Customer Reviews & Sentiment

Low Complaint Total

Our search revealed no negative Union POS reviews, with no claims of the company being a scam or fraudulent. This lack of complaints might be attributed to Union POS’s transparent pricing structure, which likely helps merchants clearly understand their transaction costs. If you have experiences with Union POS, please share them in the comments below.

Union POS Lawsuits

No class-action lawsuits or FTC complaints against Union POS have been found. Clients seeking non-litigious ways to resolve issues with the company are encouraged to report them to appropriate supervisory organizations.

Union POS Customer Support Options

Targeting hospitality businesses, particularly those with late hours like bars, Union POS commits to its clients with 24/7 customer service. Support is available via a dedicated phone number and email, matching the service level of the best merchant accounts known for excellent customer service.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A
Google Maps4.2
Average Rating4.2

PaymentPop Rating for Union POS

Negative Feedback

There are no negative reviews published about Union POS on the PaymentPop website.

Positive Feedback

Union POS makes running the front and back of the shop way easier. It’s not just a register, it handles sales, inventory, and even staff stuff all in one place. Super easy to train on, and everything’s where you expect it to be. Total time saver.

Union POS BBB Rating

Union POS no longer has a profile with the BBB. Previously it had a profile under ATX Innovation and was not accredited with the Better Business Bureau. As of our last update to this review, the company had an “A+” rating with the BBB and had no complaints filed against it in the last 36 months. The company did not have any informal reviews on its BBB profile either.

An “A” Performance Overall

In keeping with our policy that “A” ratings should typically be reserved for companies with 0 complaints, we agree with the BBB’s rating at this time given ATX Innovation’s clean complaint record.

Google Maps Rating for Union POS

Union POS has a 4.2 out of 5 star rating based on 2o user reviews on Google Maps.

Positive Feedback

Since day one, these guys have been professional, knowledgeable, communicative, and personable. As a long-time service industry worker, I can say that the intuitive nature of Union, coupled with the 24/7 live support, functionality of the system as a whole, make it a blessing for any business, large or small. Do yourself a favor, and give Union a call to see what they can do for you!

Processing Rates & Fees

Monthly Plans with Interchange-Plus Pricing

Client feedback suggests that Union POS implements a monthly fee structure, with rates between $49 to $69, although this specific detail isn’t highlighted on their official website. Union POS does openly share its adoption of interchange-plus pricing, offering a competitive rate of interchange plus 5 base points (0.05%) plus $0.05 per transaction. This pricing model is renowned for its transparency, demonstrating Union POS’s commitment to clear and straightforward pricing.

Furthermore, the Union POS website confirms that it does not impose a PCI compliance fee. However, it remains unspecified whether the company enforces an early termination fee, or if it provides merchants with the flexibility of month-to-month contracts.

Advantages of the Pricing Model

The interchange-plus pricing model is celebrated for its advantages over tiered pricing systems, particularly in terms of transparency. It grants businesses insight into the margins their merchant account provider is applying on top of standard industry credit card rates. This clear structure not only facilitates a better understanding of cost implications for the business but also aids in monitoring any rate adjustments. Given Union POS’s utilization of this open pricing framework, they earn an “A” rating for their pricing model.

Employee Reviews & Sales Practices

Union POS Sales Tactics

According to the company’s website, Union POS maintains an independent reseller program. However, the company does not have any public complaints regarding this program or any of its other sales tactics.

No Misleading Pricing

To its credit, Unions POS does not list deceptive prices. The company’s advertisement of inter-change plus pricing is antithetical to anything that can be misconstrued as deceptive. However, it should be noted that the company does not disclose what its monthly fee may be. According to client reviews, Union POS charges a monthly fee beginning at $49. Unfortunately, the Union POS website does not detail what monthly fees are associated with its account other than declaring that it does not charge a PCI compliance fee.

Though the company employs independent resellers, it does not have any complaints regarding its sales practices. While its rate structure is transparent, since the company does not disclose any information on its monthly fees through its website, we award Union POS a “B” in this category.

Union POS Competitors

Compare Union POS to competitors that earned top marks.

Host Merchant Services logo
Pricing
Helcim logo
Pricing
CDG logo
Pricing

Bottom Line

Union POS reviews reveal that the credit card processing company maintains a clean complaint record. Specializing in point-of-sale services tailored to bars, nightclubs, and other hospitality venues, Union POS stands out as a viable option for businesses in these industries. Its transparent interchange-plus pricing model and seamless integration with iPads further enhance its appeal, providing a straightforward, user-friendly solution.

However, it’s worth noting that the company’s POS software may not fully meet the unique requirements of retailers or businesses outside the hospitality sector. While Union POS remains a solid contender for its target market, it’s crucial that prospective clients in other fields assess their specific needs carefully before committing to the platform. By understanding these nuances, businesses can make more informed decisions and secure the most appropriate POS solution.

Read Actual User Reviews

See User ReviewsWrite a Review
All user reviews have been moved to our partner, PaymentPop.com

Contact Union POS

Contact & Customer Support
CEOAlex Broeker
Headquarters1214 W 6th St #220, Austin, TX 78703
General Support(855) 384-6839
Websitegetunion.com