Vantage Payments Review
Vantage Payments and Transparent Merchant Services have been acquired by Nuvei and will soon be dissolved into the Nuvei brand entirely. We therefore will no longer update this review. For up-to-date information about this company, see our Nuvei review.
Payment Processing for Hard-To-Place Businesses
Based in Scottsdale, Arizona, Vantage Payments (vantagepayments.com) is a merchant account provider that services a wide range of business types, including high-risk merchants and merchants in need of offshore processing. Vantage Payments should not be confused with Vantage Card Services, an unrelated company located in Woodstock, Georgia. Vantage Payments is partnered with multiple acquiring banks and is headquartered at 4040 E Camelback Rd, #215, Phoenix, Arizona 85018. Dustin Sparman is the founder and principal of both Vantage Payments and Transparent Merchant Services.
Vantage Payments Review Table of Contents
- Costs & Contract: Vantage Payments offers variable contract terms depending on the merchant’s business type.
- Complaints & Service: Vantage Payments has received fewer than 10 public complaints.
- BBB Rating: Vantage Payments has an “A+” with the Better Business Bureau and has received zero complaints in the past three years.
- Sales & Marketing: Vantage Payments appears to hire independent sales representatives but has not received any merchant complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Vantage Payments
Contact Vantage Payments
Vantage Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Clean Complaint Record
We are unable to locate any negative Vantage Payments reviews on any other consumer protection websites, which is a good indicator that the company doesn’t scam its merchants. There are also no employee reviews about the company on job search sites. Complaints are more common for providers like Vantage that offer high risk sectors like gun merchant accounts, travel merchant accounts, and e-cigarette merchant accounts, so its clean track record is a rare achievement.
Quality Service for High Risk
Overall, Vantage Payments doesn’t have much positive or negative feedback on reliable third-party sites, so we have assumed that the company provides a generally satisfactory customer support experience. Vantage offers a direct phone number on its website, which gives merchants a way to obtain live support from Vantage.
Vantage Payments Online Ratings
Here's How They Rate Online
Online Ratings Summary
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
No Complaints Filed
Vantage Payments has had a Better Business Bureau profile since June 2013 and has been accredited with the BBB since July 2013. The company is currently showing an “A+” rating based on zero complaints and zero informal reviews filed in the time since the profile was created. It should be noted that the BBB lists Vantage’s founding year as 2008, but the company’s official website does not disclose a founding date. We will assume that the BBB’s information is accurate at this time, although there are reasons to be skeptical of the BBB’s findings in general.
An “A” Performance Overall
Vantage Payments’s BBB record is precisely what we would expect from a top-rated processor. Given the company’s clean complaint record since the creation of its BBB profile, we agree with the BBB’s rating.
Vantage Payments Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
There is very little publicly available information about the standard Vantage Payments contract at this time. This is likely due to the fact that the company is partnered with a wide variety of backend processors in order to serve both traditional and high risk business types. Vantage’s pricing and fees are therefore likely to vary in relation to a merchant’s business type, processing history, and the agent setting up the account. It is also unclear at this time whether the company leases or sells equipment, but it is reasonable to assume that it offers credit card processing hardware in some capacity.
Serving Standard Risk and High Risk
High risk merchants should be sure to inquire about all risk mitigation and chargeback policies in order to avoid unexpected holds. Traditional merchants, on the other hand, should inquire about interchange-plus pricing and push for a month-to-month agreement in order to obtain the cheapest merchant account pricing possible.
No Contract Complaints
Given the total lack of complaints related to Vantage’s costs and contract terms, we will give it an “A” in this section for now. If you have any specific knowledge about Vantage’s pricing and fees (including any early termination fees or PCI compliance fees), please share that information in the comment section below.
Vantage Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
No Sales Complaints
Vantage appears to primarily use ISOs, independent sales agents, and strategic partnerships to market its services. The use of independent sales agents is commonly linked to complaints within the payment processing industry, but in this case, we have not found any Vantage Payments complaints that accuse the company’s sales representatives of nondisclosure or misrepresentation. Vantage’s positive sales reputation is a large reason why we consider it a top-rated merchant account provider for high risk.
As an additional point in its favor, Vantage does not list any “teaser” quotes or unrealistic guarantees in its official sales materials. We will therefore award it an “A” in this category.
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