Nuvei Reviews & Complaints
Overview
In this article, we offer an in-depth analysis of Nuvei, a significant player in the merchant account provider industry, known for processing a vast number of credit card transactions. We'll cover a range of topics including Nuvei's rates and fees, contract terms, and customer experiences reflected through common complaints and industry ratings. Additionally, we delve into the company's marketing strategies, employee insights, and recent strategic acquisitions and partnerships, particularly in the NFT and cryptocurrency sectors.
A crucial part of our discussion focuses on customer and employee reviews, providing a balanced perspective on Nuvei's services. We also touch on the legal challenges Nuvei has faced, including various lawsuits and fines, to present a comprehensive view of the company's operational landscape. This concise yet detailed overview is essential for anyone considering Nuvei for their payment processing needs or seeking to understand the company's role in the broader industry.
About Nuvei
Created in October 2018 as a rebranding of Pivotal Payments, Nuvei is a large merchant account provider that claims to serve more than 50,000 merchants and process more than $15 billion in credit card transactions annually.
Nuvei Acquisitions & Partnerships
In late 2021, Nuvei acquired Mazooma, a bank-to-bank transfer service, and Simplex, a crypto payment firm. They also integrated with Flow in order to provide NFT purchasing and stablecoin processing and partnered with FTX, the notorious cryptocurrency exchange and hedge fund by Sam Bankman-Fried that went bankrupt and has been accused of defrauding its million-plus users. These moves were made prior to an IPO by the company, marking them for a major expansion in reach in the market.
In 2023, Nuvei completed the acquisition of Paya Holdings Inc., an Atlanta-based payment processing company, for $1.3 billion. The acquisition aimed to expand Nuvei's portfolio and reach in the payment technology sector. However, there has been a lawsuit over the purchase, as described below. The company also partnered with Esenda in 2023 to create a payment platform for tuition.
Related: Compare the Top-Rated Credit Card Processors of 2023
Nuvei's Payment Processing Services
Nuvie provides credit card and debit card processing for small businesses. They process payments in 150+ currencies and they offer services including EMV card swipers, POS terminals, integration with many alternate payment options (like ApplePay and PayPal), e-commerce solutions including shopping carts and virtual terminals, wireless solutions, mobile payments, data reporting and analytics, crypto readiness, and an extensive network of partnerships. They also claim to offer industry-specific expertise, especially in gaming (eSports) and travel. Nuvei also expanded into Latin American processing in 2021.
Tech Stack Compatibility
Nuvei emphasizes the flexibility of its services, allowing businesses to integrate only the features they need without disrupting their existing tech stack. The company offers various platforms and integrations to suit different business needs.
Payment Performance Optimization
Nuvei focuses on increasing approval rates and reducing operational costs through innovative payment performance optimization techniques. They offer global pay-ins and payouts, as well as omnichannel and omniplatform support.
Personalized Integrations
The company provides scalable, reliable, modular, and flexible platforms for payment orchestration. They offer personalized integrations to meet the specific needs of businesses.
Human-Led Support
Nuvei offers 24/7 human-led support, providing guidance for even the most complex payment stacks. They emphasize collaboration over automated support systems.
Additional Features
Nuvei also offers features like fraud risk management, data analytics, and enhanced authorizations. They aim to provide a comprehensive payment solution for businesses.
Location & Ownership
Nuvei's rebranding appears to have brought about a change in location. The company lists its Canadian address as 1100 René-Lévesque Blvd O #900, Montreal, Quebec H3B 4N4, Canada, and its U.S. address as 1375 N Scottsdale Rd Ste 400, Scottsdale, AZ 85257. Nuvei Technologies Inc. is a registered ISO of BMO Harris Bank, N.A, Chicago, IL; a registered ISO of Esquire Bank, Jericho, NY; a registered ISO of Fresno First Bank, Fresno, CA; a registered ISO of MVB Bank, Fairmont, WV; a registered ISO of Wells Fargo Bank, N.A, Concord, CA; a registered ISO of U.S. Bank National Association and Elavon; and a registered ISO of Wells Fargo Bank, N.A., Canadian Branch. Philip Fayer is the CEO of Nuvei in a continuation of his role at Pivotal Payments.
Alert: Steer Clear of Headaches and Hidden Fees. These are the Worst Rated Providers We've Reviewed
Video Summary
| Pros: | Cons: |
|---|---|
| Multi-currency support | High termination fee |
| Next day funding | Independent sales agents |
| Costly equipment leases | |
| Limited support resources | |
| Monthly fee for reports |
Nuvei Customer Reviews
Here's What Their Clients Say
| Total Online Complaints | 300+ |
|---|---|
| Live Customer Support | Yes |
| Most Common Complaint | Cancellation Fees |
| Recent Lawsuits | Yes |
Over 300 Nuvei Complaints
Nuvei’s recent rebranding seems to have been more of a symbolic marketing shift than a fundamental organizational change. Therefore, we consider the feedback received under the name Pivotal Payments to be relevant to this review. There’s a considerable number of negative Nuvei reviews online, including over 170 within the comment section of our Pivotal Payments review. The complaints are consistent, with many customers citing issues such as poor customer service, account problems, processing errors, terminal issues, service cancellation difficulties, unexpected charges, and high cancellation fees. If you have your own Nuvei review, we encourage you to share it in the comments below.
Nuvei on Ripoff Report
It’s worth noting that Pivotal Payments seems to have participated in Ripoff Report’s Corporate Advocacy program, allowing them to replace negative review titles with identical promotional blurbs. However, the full complaints remain accessible beneath this promotional material. This tactic, rather than providing professional rebuttals to merchant complaints, may reflect less of a commitment to customer service. Whether Nuvei intends to continue this strategy under its new name remains uncertain.
Nuvei Lawsuits and Fines
Several legal actions have involved Nuvei and its predecessor, Pivotal Payments:
- In 2018, a $9 million class-action settlement was approved against Pivotal Payments for allegedly violating the Telephone Consumer Protection Act. The settlement, related to unauthorized telemarketing calls, has concluded, pending any appeals.
- In 2019, Breeders’ Cup filed a lawsuit against Nuvei (then Pivotal Payments), alleging breach of contract. This lawsuit stems from a sponsorship agreement termination dispute.
- In late 2021, a number of law firms announced investigations into Nuvei for potential class-action lawsuits, alleging misleading investors.
- A class-action lawsuit was filed against Nuvei for alleged violations of the Securities Act and the Civil Code of Quebec, involving securities acquired between September 17, 2020, and December 7, 2021.
- Nuvei Corp is also facing a lawsuit for allegedly failing to pay shareholders of Paya Holdings Inc. after acquiring the company.
Nuvei Customer Support Options
Despite Nuvei’s claims of improved customer service, there’s limited evidence of a notable improvement in its rating. Nuvei offers 24/7 technical support by phone and customer service by phone from 8:00 a.m. to 7:00 p.m. EST, Monday through Friday.
Nuvei Customer Service Contact Numbers
- (877) 772-3346 – Toll-Free General Customer Service
- +57 601 916 1523 – Latin America
- (866) 687-3722 – Canadian Support
- (855) 264-1775 – Digital Payments Gateway Support (NA)
- +44 20 3051 3031 ext. 1 – Digital Payments Gateway Support (Rest of World)
Other Support Options
- Support form
- Live chat
Nuvei Online Ratings
Here's How They Rate Online
| BBB Rating | 1.22 |
|---|---|
| Trustpilot Rating | 4.2 |
| FeaturedCustomers Rating | 4.8 |
| Our Rating | 2.8 |
| Average Rating | 3.26 |
BBB Rating Analysis for Nuvei
Nuvei Technologies Corp has an average customer review rating of 1.22/5 stars and an “A+” on BBB based on 18 customer reviews. The company has received 23 customer complaints in the last 3 years, with 5 complaints closed in the last 12 months. Common themes in the reviews include poor customer service, issues with contract terms, and dissatisfaction with fee structures.
Negative Feedback
Terrible service since they took over Pivotal. No contract ever signed with them; it was a one year contract with Pivotal that was month to month after. That was 5 years ago. I had to call Nuvei every year to negotiate better rates, as they just kept increasing. They told me to hide their rates in our customer’s bills like everybody else does. Also, PKI compliance questionnaires were just an excuse to charge huge penalties. I called them with 30 days notice to cancel them by end of Dec 2022. They kept charging monthly fees for 3 months saying that I had a contract – which I didn’t. They said it was renewing itself every 6 months. When I asked them to show me my signature of a contract, they had nothing. The pathetic company sent me to a collection agency for $75.43 in monthly fees. Horrible, stay away from their services. If I could select a zero as a rating, I would – Review from November 28, 2023
I am an OUTSIDE agent with this company and will never submit another account. They steal them from you won’t pay you on anything and then won’t even send you the 1099. On top of everything, I get cursed by the partner support agents. I ask for a supervisor and they use some language that should not be repeated. **** ** * **** ******* – Complaint from May 4, 2023
Positive Feedback
There are no positive reviews published about Nuvei Technologies Corp on the BBB website.
Source: BBB
Trustpilot Rating Analysis for Nuvei
Nuvei has a rating of 4.2/5 stars on Trustpilot based on 499 customer reviews, indicating a generally positive reception. The company has a high percentage of 5-star reviews (65%) and a lower percentage of 1-star reviews (19%). Common themes in positive reviews include good customer service and efficient problem resolution.
Negative Feedback
They signed us up for a 4 year lease with First Data when we only were signing up for a 3 year term and ended up paying thousands in extra fees. Avoid and go literally anywhere else. – Review from October 20, 2023
Worst customer service I would never recommend this company. They will add fees if you try to terminate your service plus too many fees as it is for bad customer service. You will wait at least 5 days for equipment to be replaced that’s just the beginning of what’s horrible about this company. – Review from September 20, 2023
Positive Feedback
Sales Dept was fantastic from start to finish… Very professional team. Jimmy S. was always truthful about the technology and made me want to use. Then Mike with follow up.. Whole experience was smooth. – Review from October 12, 2023
Agent was polite, knowledgeable, listened and executed the request quickly and efficiently. Could not ask for better service. – Review from November 10, 2023
Source: Trustpilot
FeaturedCustomers Rating Analysis for Nuvei
Nuvei is featured on FeaturedCustomers with an aggregate content usefulness score of 4.8 based on 1421 user ratings. The site showcases 37 reviews and testimonials from customers, 16 case studies, and 15 customer videos. Nuvei is described as a payment technology partner for thriving brands, offering payment consulting and technology to help businesses succeed locally and globally.
Negative Feedback
There are no specific negative user reviews available to the public on FeaturedCustomers for Nuvei.
Positive Feedback
There are no specific positive user reviews available to the public on FeaturedCustomers for Nuvei.
Source: FeaturedCustomers
Nuvei Fees, Rates & Costs
A Closer Look at The Contract
| Cancellation Penalties | Yes |
|---|---|
| Monthly & Annual Fees | Yes |
| Processing Rates | 1.00% - 4.99% |
| Equipment Leasing | Yes |
Variable Terms Depending on Business Needs
Nuvei’s pricing structure can vary significantly based on several factors, including the agent, franchise, sub-ISO, or partner arranging the account, as well as the business’s processing volume and type. There’s also the option of leasing equipment directly or through First Data Global Leasing, though most credit card terminals can be purchased for under $500. Long-term leases, however, could cost businesses significantly more, making them a potential pitfall to avoid.
While Nuvei has begun offering free equipment and equipment rental programs to reduce reliance on lease contracts, businesses may still encounter agents offering long-term leases.
Virtual Terminal and Payment Gateway Pricing
Apart from its brick-and-mortar payment processing, Nuvei provides e-commerce solutions, including a virtual terminal and payment gateway. Services encompass standard e-commerce payment processing and acceptance of ACH, Apple Pay, and Google Pay. However, specific pricing details are not disclosed. Typically, additional fees like gateway fees, technical support fees, batch fees, and transaction rates apply to these services.
Nuvei Early Termination Fee
Previously, Nuvei enforced a liquidated damages early termination fee. However, the standard early termination fee is now a flat $395 for businesses processing up to $25,000 per month and $495 for those processing over $25,000 per month.
Nuvei Standard Contract
Nuvei’s standard contract typically involves a three-year service agreement with an automatic one-year renewal, though some clients have reported agreements of up to five years. Additionally, a PCI compliance fee of $139.80 has been noted, along with other fees like a chargeback fee of up to $35 per incident and a $25 monthly fee.
While Nuvei does offer month-to-month contracts, this is subject to agent discretion. Reports suggest that Nuvei agents often promote 48-month, non-cancellable equipment leases, which may not be competitive compared to other merchant account options.
Business owners are strongly advised to thoroughly understand the pricing and terms of their Nuvei merchant account agreements before signing. Additionally, exploring our list of the best merchant accounts is recommended.
Nuvei Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Uses Independent Resellers | Yes |
|---|---|
| Telemarketing | Yes |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Outside Sales Agents
Nuvei does not appear to use any deceptive advertising or rate quoting in its official materials, but the company has suffered considerable damage to its reputation due to its marketing strategy.
The company relies very heavily on outside independent sales agents, sub-ISOs, telemarketing, franchises, and strategic partnerships to sell its services. It is likely that Nuvei pays varying commissions based on the rates and fees that agents set during the activation of the merchant account and equipment lease. Many clients report that agents misrepresent their pricing, terms and conditions, and lease agreements to persuade the business to accept an account. Nuvei’s internal policies appear to be doing a poor job of regulating its resellers’ marketing practices, as evidenced by its recent class-action settlement. This does not compare favorably to our list of best credit card processors.
Efforts to Improve
A representative of Nuvei stated in an email to us that the company has implemented a “sales compliance” position so that all sales channels meet the company’s “internal standards,” but did not elaborate on the policies that define the standards. He also stated that Nuvei will buy back an equipment lease if the company cannot provide service to the client, or if there was a sales misrepresentation issue. As of this update, we have seen some evidence to indicate that Nuvei’s efforts have resulted in reduced client complaints regarding sales and marketing tactics, which has improved its rating in this section to a “C.” If you suspect that the company is overcharging you, we recommend seeking a third-party statement audit to eliminate hidden fees.
Our Nuvei Review Summary
Our Final Thoughts
Nuvei rates as an average credit card processing provider according to our rating system. The company’s rebranding does not appear to have included any significant structural changes, so businesses can expect the service and pricing that Pivotal Payments was known for. Considering that Pivotal Payments was rated as one of the worst merchant account providers in the industry, Nuvei has its work cut out for it under its new name.
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Kevin
I agree with most this company is horrible ! As a new buiss we waited for the terminal then when we did get it it worked for 2 weeks and now the payment machine wont accept payments. Been a week already with no payments being able to be accepted. I just got a email today that there sending me a new machine out? What a joke brutal customer service the Clover machine will be here before there shows up! Dont not deal with this company i have already lost buiss because of them
Murray Sagnes
Deal with company has been the biggest mistake I have ever made in all the time I have been in business. I personally have spent over 100 hours getting set up. Making sure everything was complied. And yet when talking to the other company I found out it was not my mistake. But I got over charged and when I stopped payment. It was sent to collections when nuvei owes my company a refund. I know now that at my new office that is opening that nuvei can not handle it.
Barry
Nuvei processed our ACH payments and sent us and acknowledgement that this customer paid; however, we never received the funds – 12 separate incidents over 10 months time – $14,685.00. When we called them out on it, they acknowledged the error but it still took 4 weeks to rrecover our money.
Lori
After my bank sent an NOC in early 2022, Nuvei still had not updated the information in February of 2023. When I tried to update that information with them,(numberous emails and phone calls) they have drug their feet for over 3 weeks…and still no calls, no correction. They have changed fees from the original contract and are trying to hold us to a contract that they themselves have violated. And they still won’t update the banking information. Bank files indicate that they were notified OVER A YEAR AGO!!!!
Denise S
Nuvei is CORRUPT and VERY MISLEADING. We signed up for ACH ONLY transactions and were hammered with exorbitant fees related to PCI compliance, plus other fees. PCI compliance is NOT APPLICABLE SINCE WE ONLY PROCESS ACH payments. They made it extremely difficult to cancel and are STILL CHAERGING US FEES A MONTH LATER.
We were 100% mislead in the sales process. All the contracts we signed DO NOT DISCLOSE THE FEES THEY CHARGED. They are AWFUL and DO NOT CARE whatsoever that they are a bait & switch operation.
AVOID!
No more Nuvei
I totally agree with you. This company is absolutely corrupt. They’ve been charging my company wireless fee over 10 years even we had wired. They said they changed from Pivotal to Nuvei, so thry didn’t know. Also, they increased card charge little by little without letting us know. Now, they said I only needed to do PCI compliance once a year. Buy they charged over $40.00 a month for PCI incomplete. I claimed for refund because this is once a year thing. They said they changed to every three month. I did PCI compliance 4 month ago, they started charging again without communicating. Actually, I phoned them and ask about PCI one month ago and they said it’s good till August,2022. I want to know if I can sue them. If any company use Nuvei, please check your statement diligently. They basically steal your company’s money. Very corrupt company
Thomas Cardwell
They are absolutely not customer freindly and have played a part in the destruction of my company. We are in a pandemic and instead of working with me they screwed me over. I will be boycotting every company these theives own and I will do everything I can to help with thier destruction just like they did me.
Lisa
The Nuvie company has three partners or departments interga pay, digitech and Nuvie. Integra payments was very unprofessional and dishonest specially the sales people. When you sign up it is one company Nuvei you think you are dealing with then you found out it is three different departments digitech, integrapayments and Nuvie and three calls centers. Their agent promised to cancel my previous provider before they signed me up and I did tell them about my contract on my machines; and they said they will take care of everything and they how to deal with my previous provider to cancel. They sent me a cancellation form as well which I signed and sent back to them. Now. after 7months I found out they did not only cancel, but never made a single effort on that part. One department agent emailed me stating they will cover the cost of penalties and the other department is saying no penalty does not mean the cost of my lease buy out. If they did take care of my account cancellation properly in the first place we never ended up having two merchant account open. Now, they tell me I can go take legal action. They also promised me great service, but the machines, heat up, freeze and does not charge. They have replaced them 3 times now and it is still the same issue. Please do not buy into what they sell like Yassine, Jashua their sales and technical team at Integra Payments is not responsible people.
KELLY SCHERR
WHATEVER YOU DO, STAY AWAY FROM THESE GUYS. THE WHOLE INDUSTRY IS AS SHADY AS IT GETS BUT THESE GUYS ARE ESPECIALLY BAD. MY BUSINESS GOT HAMMERED BY SOMETHING CALL “PCI NON-COMPLIANCE FEES”.
DIFRANCO
AKA PIVOTAL PAYMENTS. Outrageous fees most of which are much higher than competitors. Look around and compare. I paid the early termination fee and changed my buisness bank account # just to cut all ties
Charity
Nuvei is horrible! They lie, my bank hates we use them for that purpose. Their software has multiple issues that will cost you customers and money. They dont even tell you when the machine needs a software update. And the techs that do the updates dont work on weekends leaving you do without! Stay the hell away from this scam company!
Jang
Exactly!!!
They are horrible. They are taking many companies money. Plz take this company shut down. They are dishonest, bad, bad!!
PCI, hidden fees, cancelation fees, lie!!
Todd Aimer
In Regards to this Company Nevei They are CROOKS ! I have just audited my books . And found over … $2000 in extra fees that they have slipped under my nose. Coaching Fees , PCI non-compliance , Security Fees it goes on. If anyone knows what can be done about this , please advise so this does not keep happening to us small businesses .
Dawn Shearer
Would you please fill out a complaint with the Federal Trade Commission? I totally agree with stating they are CROOKS! They just take it upon themselves to charge fees, double PCI compliance fees, and then try to make up their own rules regarding cancellation fees when your contract is up. I just filled out a complaint with FTC and they said if they get enough complaints, they will pursue the complaints. For anyone considering this company for their merchant services, trust us, and stay away.
Seol
I totally agree with you. I read all the comments. All have same issue. This company should be sued!!!!
Greg Myles
Could not get terminals to work. Multiple pieces of hardware and software tried none worked. Now they want a termination fee for a contract they couldn’t fulfil.
Stay far far away.
Jason Webb
This company will not work with us in anyway with regards to the Pandemic. We are a travel company without revenue for 7 months. We asked them to cancel and return our $50k of funds they are holding against any possible charge backs. But as we had a couple of small charges of a few hundred dollars within the last couple of months, they refuse to give us back the $50k that has been held for over 7 months without charge backs initiated. They tell us the hold the entire $50k from the last transaction no matter how small it was. They should be able to return $45k at the very least and hold onto $5k for recent transaction possible charge backs. This company is the worst merchant processor I have EVER used. Stay away from them.
Mark Drury
Don’t touch them. Their sales people are high pressure and don’t disclose the early cancellation fees, or their transaction fees, which are higher than our other processor Converge. Flat refused to waive the termination fee.
Absolute garbage.
Dawn Shearer
Please fill out a complaint with the FEDERAL TRADE COMMISSION. I did and they stated if enough people complain, they will pursue the complaints. We need to work together to prosecute this company.
Sheri Barnes
How did you file a report? I am interested in starting a class action suit. The company created a new fee called an LD fee. When you cancel, they decide how much money in processing they think they will lose and steal that amount our of your bank account. Unreal what is happening. Please reach out to me via email if you can help!
Dana Rivard
Nuvei/Pivotal Payments is a poor choice for processing. Although they had provided acceptable service for the last 3 plus years, their fee structure has crept up and new fees appeared as well as double dipping the PCI compliance fees. (monthly and yearly). I was stupid enough to not read the fine print on our 3 year contract, that we are “automatically” renewed for 1 year increments (with no notice and $395 cancellation fee) and must notify 60 days in advance to cancel. I would highly recommend that anyone looking for processing should avoid this company, and should be very wary of the really small fine print concerning cancellations.
CPO
Dana,
Since it sounds like your automatic renewal kicked in, you might want to review your options for canceling your merchant account without paying an early termination fee.
Dawn Shearer
Exact same thing happened to me but I am almost sure the company did not have me sign a contract specifying the 60-day notice. I gave 30 days’ notice to a nice gentleman named Chris but now the company won’t let me talk to him. How can they legally double dip regarding the PCI compliance fees when these fees were not agreed upon signing up. Legally I would feel this should be regulated and needs all of us to file the appropriate complaints per below Brian’s recommendations. I am a business owner for over 30 years and I can not believe companies can get away with this shady type of business.
Jodi Vetterl
The worst company I have ever dealt with. It would be too long to go into all the details but in short, it took several months to get set up, extremely painful. I was told that the only fee was on a per-transaction basis of 1.39%-1.62% depending on the card range being used. That’s it, no other fees. I specifically asked about fees, nope, no fees. In short, they have taken over $600 in random fees from my CAD account and I’ve only used it for one day transacting 651 in total. Then my USD account is a different story. I opened it in mid-June after a painful 3-month process of getting to this point. Less than a month later, I went to use it only to be told that the account was made inactive due to non-use so I ended up transacting through paypal instead. I had been told it was closed so I left it. Then I started getting monthly fees from Elavon, all different amounts as well. 69 in August then 22 in Sept and now 39 in Oct. I had called mid-sept to see if this was Nuvei & they said definitely not, never heard of Elavon. I had an overseas trip so I just sent my bank an email requesting this to be investigated. When I returned in early Oct, there was another fee for Elavon and I called the number my bank gave me. Elavon is a 3rd party merchant that transacts for Nuvei, so it was Nuvei taking this money. I called Nuvei and have just got nowhere. So my bank is doing further investigation and it’s time to involve a lawyer and the BBB. And to top it all off, I learned that the sales rep was never paid! Incredibly painful company to work with AND extremely unethical! Do yourself a favour and pay the higher amount with square, stripe or whomever. It’s not worth the hassle of using this company whatsoever!
Tom Yocom Auto Tech Auto Repair
I cancelled Nuvie because there charges were getting very high. I had been with them for over three years so there should have been no cancellation fee. There was no fee charged they just stole money from my bank account every month since I cancelled. So far they have stolen about seven hundred dollars. If anyone is interested in a class action lawsuit e mail me. What ever you do don’t sign up with them they are thieves.They need to get their but kicked
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Danny Rios
Hands down the worst CC processor i have ever worked with. They promised me next day funding. Didn’t get it. When i inquired, they told me sorry. when i wanted to cancel. they charged me 400 bucks and dared me to go to court. screw these guys….
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Jeff henderson
Do not use this company to process payments for your company. They will steal your money and leave you with nothing.
I joined in Feb 2019. I completed my first transaction everything was smooth sailing. Next morning rather than getting am email saying i recieved my funds i recieved an email saying funds were sent back to Nuvei. Second email was from Nuvei saying account was closed and i no longer was able to use them. Very quicky i looked over everything and realized the deposit was sent back to Nuvei from my bank because i accidently mixed up the last few digits of my spouces account rather than mine.
I called to explain and risk mgt. Was rude and said didnt care and to next time go over everything. My payment i had collected from a job i did for my plumbing company was $1300 going to be held by them for 120 days and review at 90 if no complaints.
90 days later i call and ask for a review they say yes amd have me change my direct deposit info and i got an email confirmation saying info was changed amd ready for deposit in 72 hours.
72 hours passed no deposit. Called and talked to johnathan and he was awesome and said by midnight or early morning id have my money.
Morning came and nothing. Called and talked to someone who flat out called me a liar about being okayed for deposit and when i said i had emails he put me on hold for 20 min and came back to say it was returned to the customer. I called customer and they sent me statements to prove it was NOT returned. I logged online to nuvei account and see first hand and have screenshots to prove its still there!
They have 1300 dollars of my money that belongs to me and refuse to give it to me for no reason.
I called emailed the corp. Office in texas and its been over a month and no responce!
Im a small plumbing company and still new so every penny is needed to keep going! Nuveis actions costed me my home, several thousand dollars in work and almost costed me my business!
I am going to make it known on every review board with the BBB and already contacted my states attorney general whom has reached out to nuvei for a settlement and they continue to ignore. I know im not the only one who they have done this too!
They are crooks, proven liars, con artists, and prey on small companies who dont have the ability to fight back! I have to take them to court where i will take all the emails. Statements, recorded phone calls, screenshots and have it court ordered for them to pay me! And then i sue for all financial damages they have caused. All over $1300!
All they had to do is return my money that is mine! Now im going to help anyone who needs it and send them all the evidence i have to help get thousands more paid to those that have been robbed.
Please feel free to email me
J. H.
[email protected]
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
yoon choi
An agent came to my store to setup account with them. He said he will almost cut half of the price what im paying with moneris. He said the debit machine is only $25 per month and 4 cent transaction, 1.25% on visa or master card. He has promise that. After few months later, I saw my account with was withdrawn all kinds of charges. My monthly charge was apx $220. which was oaky with me. My quarterly charges were almost doubled. Amount of $375. Plus the agent lie about debit machine. I was paying $60 per month instead of $25. Agent told me this is only 3year contract with pivotal payment and after 3year for me to keep the debit machine. Lease to own. Which is not ture. Im getting ripped off from this guy really bad. This is BS. I will do something about this.
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Pietro
Received a risk exposure account cancellation notice a few days after putting in a ticket inquiring about some higher interchange transactions. We have never received a chargeback and have a low volume.
No response from Nuvei after following up.
We regret purchasing a terminal from Nuvei and find ourselves looking for a new merchant provided.
This post will help: Best Merchant Accounts for Travel Businesses
– Phillip
Maryjane Miller
For the first time ever we were charged a $139 fee without notice, and Nuvei, after many conversations, has decided not to refund any customers for this charge –
We are cancelling our account and moving onto someone else – which in itself will cost us a new setup fee – but this is just wrong –
We have had Pivotal -now Nuvei- for years and never been charged this fee –
I won’t continue to do business with a company like this –
From The Editor
This Post Might Help: Cancelling a Merchant Account Without Paying a Fee