VersaPay Credit Card Processing Reviews & Complaints

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4.5
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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Customizable payment options. Potential disconnect with accounting software.
User-friendly platform. Limited payment size options.
Efficient customer support. Occasional sluggish search performance.
Effective automatic notifications. Autopay sometimes includes unintended invoices.
Integrates with accounting software. Account linking issues.
Improved payment collection. Reporting features need improvement.
Overcharges Reported

Getting the lowest costs with VersaPay?
Probably not.
>>> See what we are finding <<<

Overview

In this review of VersaPay, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether VersaPay meets your payment processing needs.

About VersaPay

Founded in 2005, VersaPay is a Canadian merchant account provider specializing in electronic invoicing services. In February 2017, BluePay acquired VersaPay's entire merchant services portfolio, meaning that VersaPay merchants will use BluePay's products and services to accept credit card payments. VersaPay itself was acquired in 2020 by Great Hill Partners, though the company is still operating under its own brand. VersaPay then acquired fintech company DadeSystems in 2022.

VersaPay Payment Processing

The company's primary service is a proprietary accounts receivable management system, but it also offers payment processing for U.S. and Canadian merchants. VersaPay's system integrates with POS systems, e-commerce, phone payments, and mobile payments.

VersaPay's Mobile Payment Solutions

To cater to businesses that need the flexibility of mobile transactions, VersaPay offers a comprehensive mobile payment service. This allows businesses to accept and process card transactions from a mobile device, increasing the convenience and scope of their transactional capabilities, especially important for outdoor vendors and mobile service providers.

E-Commerce Services from VersaPay

Recognizing the growing importance of online commerce, VersaPay offers a secure online payment processing service. This service ensures that businesses can manage online transactions safely and efficiently, meeting the needs of today's digitally connected customers.

Virtual Terminal Services of VersaPay

For businesses that conduct transactions via mail or over the phone, VersaPay's virtual terminal service is an invaluable tool. This feature allows businesses to manually enter card details into a secure online system, providing a viable solution for processing remote payments.

Integrated Business Management Tools by VersaPay

In addition to their payment processing services, VersaPay also offers integrated software solutions that help streamline various aspects of business operations. These tools cover a range of functionalities, from payment processing to inventory management, CRM, and data analytics, assisting businesses in enhancing their overall operational efficiency.

Video Summary

VersaPay payment processing
VersaPay specifically focuses on the accounts receivable segment of the industry
Overcharges Reported

Getting the lowest costs with VersaPay?
Probably not.
>>> See what we are finding <<<

VersaPay Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

We have located only a handful of negative VersaPay reviews, with no allegations suggesting the company is a scam or ripoff. One older complaint from 2010 highlighted setup difficulties and pricing concerns. Other criticisms, primarily from past or present employees, revolved around a disorganized and unsupportive work environment. However, these internal issues do not seem to impact VersaPay’s services to merchants, which maintains a strong reputation. Your experiences and reviews of VersaPay are valuable to us; please feel free to share them in the comments below.

Versapay Services Lawsuits

Our research reveals no current class-action lawsuits or Federal Trade Commission (FTC) complaints against Versapay. Clients who are dissatisfied and prefer a non-litigious resolution should consider reporting their concerns to the appropriate supervisory organizations.

VersaPay Customer Support Options

VersaPay’s support infrastructure includes email assistance, an informative FAQ section, and dedicated phone numbers for various locations. These support channels have demonstrated effectiveness in addressing and resolving client inquiries and complaints, paralleling the service quality of top-rated merchant account providers renowned for excellent customer service.

VersaPay Customer Service Numbers

  • (866) 999-8729 – Sales
  • (888) 765-8729 – Solupay
  • (800) 325-4021 – 2CP
  • (877) 292-2520 – ChargeLogic

Other Support Options

Overcharges Reported

Getting the lowest costs with VersaPay?
Probably not.
>>> See what we are finding <<<

VersaPay Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Clean Complaint Record

VersaPay is not accredited with the Better Business Bureau and is currently showing a grade of no rating based on 0 complaints in the last 36 months, though it previously had an “A+”. It appears the main issue for the BBB is that they have the company’s old address and VersaPay did not respond to correspondence. Because of that, we believe the former grade of “A+” is still valid. VersaPay has not received any negative informal reviews either.

An “A” Performance

Given the company’s complaint total, we agree with the BBB‘s rating at this time. Business owners should note, however, that there are reasons to be skeptical of BBB ratings.

VersaPay Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing No

Month-to-Month Contract

VersaPay offers a payment processing agreement that allows for cancellation at any time without incurring an early termination fee, highlighting a flexible approach to service commitment. This agreement potentially aligns with a BluePay contract, as client feedback on BluePay indicates a fee structure of 2.39% plus $0.25 per transaction for standard payments and 2.99% plus $0.20 for keyed-in transactions, alongside an annual PCI compliance fee of $99.

VersaPay’s mobile payment solution is advertised with a transaction fee of 2.59% plus $0.15, though detailed information on additional costs or terms is not provided. It’s important for merchants to note that rates and fees might vary based on the business’s size, industry, and operational history.

Comprehensive Payment Solutions

Beyond online invoicing and mobile payment solutions, VersaPay also supplies POS equipment. Business owners should consider the terms associated with any equipment leases integrated with their merchant services, as these may have distinct conditions. The absence of online complaints regarding VersaPay’s pricing suggests that the company’s rates are potentially competitive with some of the most affordable merchant accounts available. If you possess detailed knowledge regarding VersaPay’s standard contract terms, you are encouraged to share this information in the comments section below.

VersaPay point of sale
VersaPay’s diverse range of payment processing services includes point-of-sale systems
Overcharges Reported

Getting the lowest costs with VersaPay?
Probably not.
>>> See what we are finding <<<

VersaPay Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing Possible
Misleading Marketing No
Discloses All Important Terms No

Outside Sales Team

VersaPay appears to rely on strategic partnerships and a team of outside sales agents to market its services. We have found only one negative VersaPay review that mentions unethical tactics by the company’s sales team, and in this case, the merchant experienced unexpected difficulties with setup and an undisclosed termination fee in 2010.

No Deceptive Quotes

As a point in its favor, the company does not appear to engage in deceptive advertising strategies in its official materials. Given VersaPay’s low number of complaints, we are awarding VersaPay an “A” in this category for the time being. If you are concerned that VersaPay is overcharging you, we recommend seeking a third-party statement audit to eliminate hidden fees.

Overcharges Reported

Getting the lowest costs with VersaPay?
Probably not.
>>> See what we are finding <<<

Our VersaPay Review Summary

Our Final Thoughts

VersaPay rates as a reliable credit card processing provider according to our standards. The company maintains a very low complaint volume and does not appear to engage in deceptive advertising practices. However, there is limited specific information available regarding its contract terms, which leaves some aspects of its service in question. As more information about VersaPay’s pricing becomes available, its overall rating may be subject to change.

For businesses seeking QuickBooks-integrated merchant accounts, VersaPay may be an appealing option. To ensure they are getting the best deal, we encourage business owners to compare VersaPay’s offerings with those of other top-rated providers. By conducting thorough research and evaluating multiple options, businesses can make well-informed decisions that align with their financial and operational needs, ultimately securing a reliable and effective credit card processing solution.

Location & Ownership

VersaPay is an Elavon Payments Partner & Registered Partner/ISO of Elavon, Inc. Georgia. VersaPay is headquartered at 18 King Street East Toronto, ON, M5C 1C4. Craig O’Neill was CEO and director of VersaPay until 2023, when Carey O’Connor Kolaja became CEO.

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Overcharges Reported

Getting the lowest costs with VersaPay?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did VersaPay Treat You?

Overcharges Reported

Getting the lowest costs with VersaPay?
Probably not.
>>> See what we are finding <<<

1 User Reviews

  • Renee DePriest

    We are having trouble with VersaPay. Through the automated payments, they have charged us three times for our annual service with OnSolve. We have attempted to connect with VersaPay through their website, chat and phone number to no avail.

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Overcharges Reported

Getting the lowest costs with VersaPay?
Probably not.
>>> See what we are finding <<<