VersaPay Credit Card Processing Reviews & Complaints
Company Overview
Founded in 2005, VersaPay is a Canadian merchant account provider specializing in electronic invoicing services. In February 2017, BluePay acquired VersaPay's entire merchant services portfolio, meaning that VersaPay merchants will use BluePay's products and services to accept credit card payments. VersaPay itself was acquired in 2020 by Great Hill Partners, though the company is still operating under its own brand. VersaPay then acquired fintech company DadeSystems in 2022.
VersaPay Payment Processing
The company's primary service is a proprietary accounts receivable management system, but it also offers payment processing for U.S. and Canadian merchants. VersaPay's system integrates with POS systems, e-commerce, phone payments, and mobile payments.
VersaPay's Mobile Payment Solutions
To cater to businesses that need the flexibility of mobile transactions, VersaPay offers a comprehensive mobile payment service. This allows businesses to accept and process card transactions from a mobile device, increasing the convenience and scope of their transactional capabilities, especially important for outdoor vendors and mobile service providers.
E-Commerce Services from VersaPay
Recognizing the growing importance of online commerce, VersaPay offers a secure online payment processing service. This service ensures that businesses can manage online transactions safely and efficiently, meeting the needs of today's digitally connected customers.
Virtual Terminal Services of VersaPay
For businesses that conduct transactions via mail or over the phone, VersaPay's virtual terminal service is an invaluable tool. This feature allows businesses to manually enter card details into a secure online system, providing a viable solution for processing remote payments.
Integrated Business Management Tools by VersaPay
In addition to their payment processing services, VersaPay also offers integrated software solutions that help streamline various aspects of business operations. These tools cover a range of functionalities, from payment processing to inventory management, CRM, and data analytics, assisting businesses in enhancing their overall operational efficiency.
Location & Ownership
VersaPay is an Elavon Payments Partner & Registered Partner/ISO of Elavon, Inc. Georgia. VersaPay is headquartered at 18 King Street East Toronto, ON, M5C 1C4. Craig O'Neill was CEO and director of VersaPay until 2023, when Carey O'Connor Kolaja became CEO.
Video Summary
Pros: | Cons: |
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Customizable payment options. | Potential disconnect with accounting software. |
User-friendly platform. | Limited payment size options. |
Efficient customer support. | Occasional sluggish search performance. |
Effective automatic notifications. | Autopay sometimes includes unintended invoices. |
Integrates with accounting software. | Account linking issues. |
Improved payment collection. | Reporting features need improvement. |
VersaPay Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
Low Complaint Total
We have located only a handful of negative VersaPay reviews, with no allegations suggesting the company is a scam or ripoff. One older complaint from 2010 highlighted setup difficulties and pricing concerns. Other criticisms, primarily from past or present employees, revolved around a disorganized and unsupportive work environment. However, these internal issues do not seem to impact VersaPay’s services to merchants, which maintains a strong reputation. Your experiences and reviews of VersaPay are valuable to us; please feel free to share them in the comments below.
Versapay Services Lawsuits
Our research reveals no current class-action lawsuits or Federal Trade Commission (FTC) complaints against Versapay. Clients who are dissatisfied and prefer a non-litigious resolution should consider reporting their concerns to the appropriate supervisory organizations.
VersaPay Customer Support Options
VersaPay’s support infrastructure includes email assistance, an informative FAQ section, and dedicated phone numbers for various locations. These support channels have demonstrated effectiveness in addressing and resolving client inquiries and complaints, paralleling the service quality of top-rated merchant account providers renowned for excellent customer service.
VersaPay Customer Service Numbers
- (866) 999-8729 – Sales
- (888) 765-8729 – Solupay
- (800) 325-4021 – 2CP
- (877) 292-2520 – ChargeLogic
Other Support Options
- Email support at [email protected]
- Live chat
VersaPay Online Ratings
Here's How They Rate Online
BBB Reports | 0 |
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Clean Complaint Record
VersaPay is not accredited with the Better Business Bureau and is currently showing a grade of no rating based on 0 complaints in the last 36 months, though it previously had an “A+”. It appears the main issue for the BBB is that they have the company’s old address and VersaPay did not respond to correspondence. Because of that, we believe the former grade of “A+” is still valid. VersaPay has not received any negative informal reviews either.
An “A” Performance
Given the company’s complaint total, we agree with the BBB‘s rating at this time. Business owners should note, however, that there are reasons to be skeptical of BBB ratings.
VersaPay Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | No |
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Monthly & Annual Fees | Yes |
Processing Rates | Variable |
Equipment Leasing | No |
Month-to-Month Contract
VersaPay offers a payment processing agreement that allows for cancellation at any time without incurring an early termination fee, highlighting a flexible approach to service commitment. This agreement potentially aligns with a BluePay contract, as client feedback on BluePay indicates a fee structure of 2.39% plus $0.25 per transaction for standard payments and 2.99% plus $0.20 for keyed-in transactions, alongside an annual PCI compliance fee of $99.
VersaPay’s mobile payment solution is advertised with a transaction fee of 2.59% plus $0.15, though detailed information on additional costs or terms is not provided. It’s important for merchants to note that rates and fees might vary based on the business’s size, industry, and operational history.
Comprehensive Payment Solutions
Beyond online invoicing and mobile payment solutions, VersaPay also supplies POS equipment. Business owners should consider the terms associated with any equipment leases integrated with their merchant services, as these may have distinct conditions. The absence of online complaints regarding VersaPay’s pricing suggests that the company’s rates are potentially competitive with some of the most affordable merchant accounts available. If you possess detailed knowledge regarding VersaPay’s standard contract terms, you are encouraged to share this information in the comments section below.
VersaPay Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | No |
---|---|
Telemarketing | Possible |
Misleading Marketing | No |
Discloses All Important Terms | No |
Outside Sales Team
VersaPay appears to rely on strategic partnerships and a team of outside sales agents to market its services. We have found only one negative VersaPay review that mentions unethical tactics by the company’s sales team, and in this case, the merchant experienced unexpected difficulties with setup and an undisclosed termination fee in 2010.
No Deceptive Quotes
As a point in its favor, the company does not appear to engage in deceptive advertising strategies in its official materials. Given VersaPay’s low number of complaints, we are awarding VersaPay an “A” in this category for the time being. If you are concerned that VersaPay is overcharging you, we recommend seeking a third-party statement audit to eliminate hidden fees.
Our VersaPay Review Summary
Our Final Thoughts
VersaPay rates as a reliable credit card processing provider according to our standards. The company is showing a very low complaint volume and does not appear to engage in deceptive advertising, although little specific information is currently available about its contract terms. VersaPay’s overall rating may be subject to change once more information is known about its pricing. VersaPay may be an appealing option for businesses that are comparing QuickBooks-integrated merchant accounts.
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Renee DePriest
We are having trouble with VersaPay. Through the automated payments, they have charged us three times for our annual service with OnSolve. We have attempted to connect with VersaPay through their website, chat and phone number to no avail.