What Business Owners Should Know About Zeno Payments

We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Zeno Payments

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of Zeno Payments

Pros

High-risk specialization
Competitive processing rates
Secure payment gateway
Fraud prevention tools
Positive reputation

Cons

Potential hidden fees
Lack of transparency
Equipment leasing terms
Contract term ambiguity
Undisclosed pricing details

Overview

In this review of Zeno Payments, we take a closer look at the company’s credit card processing services. Their solutions include point-of-sale systems, mobile payments, and e-commerce options built for different types of businesses. We’ll highlight which businesses may benefit most from these services. We’ll also review customer feedback to show common trends and concerns. In addition, we’ll cover pricing, contract terms, and included services. By the end, you’ll know whether Zeno Payments is the right fit for your business.

About Zeno Payments

Screen Capture of Zeno Payments Homepage
Zeno Payments Homepage

Founded in 2012, Zeno Payments is a merchant account provider that serves both standard-risk and high-risk businesses. The company is particularly focused on providing payment processing services for collections agencies, which are historically considered very high-risk by payment processors.

Products & Merchant Services

Payments Processing

Zeno Payments handles debit and credit card transactions for high-risk merchants, offering services such as e-commerce payments, ACH, and web design.

E-Commerce Solutions

Zeno Payments supports e-commerce businesses by providing an online payment gateway, enabling secure transaction processing over the internet.

POS Systems

For businesses with physical locations, Zeno Payments offers Point of Sale (POS) systems. These systems facilitate efficient in-store transactions, including card payments and sales data tracking.

Fraud Protection Measures

Zeno Payments implements fraud protection measures to mitigate the risks associated with electronic transactions.

Customer Reviews & Sentiment

No Public Complaints

We have conducted a thorough search and have been unable to locate any Zeno Payments reviews that accuse the company of being a ripoff or a scam. This suggests that Zeno Payments maintains a proactive and responsive customer support team. If you have your own Zeno Payments review to share, please feel free to do so in the comments below.

Zeno Payments Lawsuits and Fines

There are no outstanding class-action lawsuits or FTC complaints filed against Zeno Payments. Dissatisfied clients seeking non-litigious resolution should consider reporting their concerns to the relevant supervisory organizations.

Zeno Payments Customer Support Options

While the Zeno Payments website provides general phone and email contact information, it does not list a dedicated customer support number. While we commend Zeno Payments with an “A” rating in this category, its current customer support options do not meet the criteria for being a top-rated customer service processor.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A

PaymentPop Rating for ZenoPayments

Negative Feedback

There are no negative reviews published about Zeno Payments on the PaymentPop website.

Positive Feedback

Zeno Payments gave us a sleek, modern system that makes managing transactions easy on both ends. Their platform is intuitive, and anytime we’ve had a question, their support team has been quick and helpful. It’s been a reliable partner for our growing business.

Zeno Payments BBB Rating

Zeno Payments (as “Zeno Tools, LLC”) has an “A+” rating with the Better Business Bureau and is not BBB accredited. The company has not received any complaints in the past three years. It also has not received any informal reviews.

An “A” Performance

Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Employee Reviews & Sales Practices

Inside/Outside Sales Team

Zeno Payments appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Zeno Payments reviews that report unethical behavior by the company’s sales staff.

This compares favorably to our list of best credit card processors.

No Misleading Quotes

Zeno Payments does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Zeno Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Zeno Payments Competitors

Compare Zeno Payments to competitors that earned top marks.

Bottom Line

According to all available information, Zeno Payments rates as a reliable credit card processing provider. Although specific details regarding the company’s sales tactics and contract terms are not readily available, its clean complaint record is an encouraging sign. Even when working with highly rated providers, business owners should carefully review all contract terms and compare Zeno Payments’ pricing to top merchant accounts for collection agencies to ensure they secure the best possible deal.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Zeno Payments

Contact & Customer Support
PresidentKris Munroe
Headquarters15620 NE Woodinville Duvall Pl Woodinville, Washington 98072
Toll-Free Support(800) 421-9366
Local Office(425) 949-1336
Fax(425) 485-6411
Websitezenopayments.com