Before You Choose ABC Global Systems: Contracts, Fees, and Reviews

Founded in 1990, ABC Global Systems is a merchant account provider offering a line of payment processing services for many types of businesses.

Payment Processing

ABC Global Systems specializes in merchant cash advances and credit card processing. The company offers a range of POS solutions, including Uniwell, ELO, Clover, and Poynt. They process all major debit and credit cards and provide services such as EMV card readers and swipers, MOTO, reprogram machines, virtual credit cards, e-commerce solutions, wireless solutions, and mobile solutions.

Pricing Models

ABC Global Systems offers a “Zero Pricing” model, which aims to eliminate processing rates, transaction fees, and hidden charges. They also have an “Interchange Pricing” model, which claims to reduce interchange markup costs by 30% to 75%.

Equipment Offerings

Qualified merchants can receive a complimentary EMV, Apple Pay, and Android Pay terminal, with an option to upgrade to a smart terminal. The company emphasizes no long-term contract obligations and offers a satisfaction guarantee.

Additional Services

ABC Global Systems includes a mobile card swiper in their services, catering to businesses that need mobile payment solutions.

Insight into ABC Global Systems Reviews

We’ve identified over 15 negative reviews of ABC Global Systems across various platforms, with a small number alleging scam or ripoff practices. Complaints about ABC Global Systems cover a range of issues including deceptive sales practices, fund holds, poor customer service, and challenges in service cancellation. These varied grievances highlight the need for transparency and responsive support from ABC Global Systems. We encourage you to share your experiences with ABC Global Systems in the comments section to provide a comprehensive view of the company’s services.

Assessing ABC Global Systems Customer Support

ABC Global Systems provides round-the-clock telephone support, though it lacks an email support option. The overall volume of complaints being low to moderate suggests that ABC Global’s customer service department is effectively addressing issues. The company’s proactive stance on responding to online feedback further indicates a commitment to resolving merchant concerns. However, the recent surge in unverified positive reviews calls for cautious optimism when evaluating the company’s customer service quality.

PaymentPop Rating for ABC Global Systems

Negative Feedback

There are no positive reviews published about ABC Global Systems on the PaymentPop website.

ABC Global Systems BBB Rating

ABC Global is not an accredited business of the Better Business Bureau and currently shows an “A+” rating on its BBB profile at the time of this update. The BBB’s complaint log shows 0 complaints in the last 36 months. ABC Global Systems has a 1 out of 5 star rating based on 5 user reviews on the Better Business Bureau website.

In addition to 0 complaints, ABC Global Systems previously received no informal reviews in the last. A previous review expressed overall satisfaction with the company’s services:

An “A” Performance Overall

In light of these figures, we agree with the BBB’s rating but will continue to monitor complaints and reviews that surface.

Trustpilot Rating for ABC Global Systems

ABC Global Systems has a 4 out of 5 star rating based on 4 reviews on Trustpilot.

Google Maps Rating for ABC Global Systems

ABC Global Systems has a 3.3 out of 5 star rating based on 27 user reviews on Google Maps.

ABC Contract Terms

At the time of this ABC Global Systems review, there is not a lot of publicly available information about the standard ABC Global contract. One ABC Global Systems complaint found in the comment section of this review mentions a $260 early termination fee (ETF), while another claims a fee of $495 for early termination. We have also found a complaint on the company’s BBB profile that describes a $595 ETF. This is a higher-than-average early termination fee for the industry that appears to be charged if a client either cancels within the first three years of service or does not return all equipment in accordance with ABC’s equipment return policy.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, ABC Global Systems also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional ABC Global Systems rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Contradictions Abound

Business reports appear to be at odds with the company’s advertised claim of “No Locked in Contract.” The lack of a publicly available ABC Global Systems contract and variations in client reports do not clarify whether contract terms are competitive with the cheapest merchant accounts. We also encourage business owners to check out our list of the providers of the best merchant accounts. If you have any knowledge of the standard ABC Global contract (including any PCI compliance fees or monthly minimum fees), please leave that information in the comment section of this ABC Global Systems review.

While a claim exists regarding a payout from a class-action lawsuit related to unauthorized monthly withdrawals by ABC Global Systems, concrete details of such a settlement remain elusive. Additionally, a lawsuit filed in 2018 alleged violations of the Telephone Consumer Protection Act (TCPA) but was dismissed with prejudice, leaving specifics of the case undisclosed.

Inside Sales Team

ABC appears to utilize an affiliate referral program and in-house telemarketing staff to market its services. Although it is our belief that in-house sales teams are better compensated, better trained, and better regulated than outside sales representatives, there are a handful of negative ABC Global Systems reviews that mention misrepresentation or nondisclosure by sales representatives. Overall, this compares favorably to our list of best credit card processors.

Clear Cut Advertising

ABC Global Systems complaints do not have a consistent theme, as they range from nondisclosure of cancellation policies to inflated savings quotes. If, however, you suspect that you are being charged undisclosed ABC Global Systems fees, we recommend seeking an independent statement audit to spot hidden charges. As a point in the company’s favor, the ABC Global Systems website does not engage in any deceptive advertising. We therefore award the company a “B” in this category.

ABC Global Systems is evaluated as an above-average credit card processing provider based on our assessment criteria. Demonstrating a minimal number of complaints on platforms outside of the Better Business Bureau (BBB), the company benefits from a clean reputation which enhances its standing in the industry. ABC Global Systems distinguishes itself by not relying on outside sales agents, which often contributes to a more controlled and consistent customer experience. However, the full potential of ABC Global Systems’ rating awaits clearer disclosure of its contract terms, which remain a pivotal factor in our evaluation.

Prospective clients are advised to diligently inquire about all contract terms associated with ABC Global Systems’ services before committing. It is crucial for businesses to understand the specifics of any agreements, particularly in areas such as termination clauses, fees, and service scopes, to avoid unexpected obligations or costs. Furthermore, businesses considering ABC Global Systems for merchant cash advance services should undertake a comparison with offerings from top-rated payment processors to ensure they are receiving the best possible terms and services. It is also important to be aware that ABC Global Systems could easily be mistaken for unrelated entities like ABC Global Services or ABC Global Solutions due to similar naming. This potential for confusion should be navigated carefully to ensure accurate information and association.