Specializing in Merchant Cash Advances
Founded in 1990, ABC Global Systems is a merchant account provider offering a line of payment processing services for many types of businesses. The company website advertises its specialties as a merchant cash advance provider and credit card processor. The company primarily advertises POS solutions, including Uniwell, ELO, Clover, and Poynt, among others. ABC Global Systems is a registered ISO/MSP of Deutsche Bank AG, New York, New York.
Location and Ownership
This New York-based company is headquartered at 350 Fifth Ave. 59th Floor, New York, New York 10118, and the Better Business Bureau lists Nathan Mumford as the president of ABC Global Systems.
ABC Global Systems Review Table of Contents
- Costs & Contract: ABC Global Systems appears to offer a three-year contract with an early termination fee ranging from $260 to $595.
- Complaints & Service: ABC Global Systems has received more than 15 public complaints.
- BBB Rating: ABC Global Systems has an “A+” with the Better Business Bureau and has received 3 complaints and 2 reviews in the past 2 years.
- Sales & Marketing: ABC Global Systems does not appear to hire independent sales representatives but has received a few merchant complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With ABC Global Systems
Are you looking for a Merchant Services Provider?
CONSUMER BEWARE !!
It starts with your “phone call” to ABC Global Systems inquiring about services.
Note: DO NOT SIGN any contract based on verbal promises.
My sales Representative, DERWIN WILLIAMS was actually very, very nice on the phone. Warning.. He will verbally promise you things. *!* Get it in writing or you WILL BE sorry. I regret trusting him ! Beware..
If the application doesn’t have everything promised “in writing”
GET IT CHANGED before signing.
***DO NOT TRUST THEM !! *** they are not honorable. Darwin will not stand by his word!!
Their practice is as follows..
* initial phone conversation*
You will be asked general questions about your business. Then the pricing fun begins.. I was initially quoted a monthly service fee of $30 per month. I said No!
I felt it was high and more than I wanted to spend. How about $15 per month? Try it for three months and if you don’t like our service you can walk away. I said No! He’s very personable and will keep trying to convince you. After telling him I was inclined to use a pay per swipe service Darwin promised me service at $10 per month and if I’m not happy we simply part ways. You would assume the verbal agreement is what you would receive. NOT!! Don’t become a victim.. They have a gimmick!
There are two important documents.
The ***APPLICATION CONTRACT***
with SOME fees listed.
AND the …
***EQUIPMENT CONTRACT***.
*****Keep reading and you’ll catch on..*****
At this point our verbal agreement is for $10 per month! If I’m not happy I walk away!
In order to process credit cards you will need a card reader. They will offer you their free equipment program.
***This is where they scam you!! ***
DO NOT SIGN IT!!
I questioned Derwin regarding the fees listed on it and was verbally assured I would only pay the $10 service fee agreed on.
***
Regardless of what they promise you.. by signing the (free equipment offer) you will be bound by the $30 monthly service fee plus $7.50 compliance fees listed on the free equipment agreement. It supersedes any other agreement made. They will tell you it’s a standard form for the equipment and that you will be charged what was agreed on. GET THE AMOUNTS LISTED CHANGED BEFORE SIGNING. It’s how they get you!
***
Look at your Application Contract! The Monthly service fees, annual fees and closure fees you would want to know are left blank. It’s on purpose so that by signing the free equipment order you become bound by the new terms. Protect yourself and only sign the free equipment offer if the fees listed on the application match what you were expecting.
Do not trust that they will be charging you the amount verbally agreed on!!
ACH debits appear without ABC GLOBAL as the source .. the first month I didn’t question the charges. I should have!! The second month I did and learned the charges were from ABC Global. I call Derwin and he assured me it was a mistake and he would fix it. I get an email from Ana Bota their chargeback analyst saying that I agreed to a $30 per month service fee and $7.50 compliance fee. What!!! No we didn’t.
We debate the claim thru several emails. Rather than honor the verbal agreement I was forced to accept a 6 month credit rather than the refund I asked for. I was told the best they would do is honor the $10 per month service fee and reduce the compliance fees to $5.50. I agreed.. mistake!
A year later and another ACH charge but this time for $89. When I ask Why? it’s the Annual Fee.
My Application Contract had no amount listed for annual fee ..on purpose? At the back.. of the last page of my monthly statement is a “small print” note saying $89 annual fees due in November.. and that’s how you get stolen from. Imho.. Run from this company. 😖😖😖🤑🤭🤭🤭🤦♂️🤜👈
Robert,
Understanding which contract terms to avoid before signing a merchant account is imperative when considering any provider. This article should help navigate any future merchant accounts you consider: Contract Terms to Avoid.
-Phillip
DO NOT GET INVOLVED WITH ABC GLOBAL!!!
First off they came out by saying they would only charge $30 a month and the equipment was free!!! This receiving my equipment and got charged $69 for shipping. Then all of a sudden a fee for this and a fee for that was being taken out of my acct to which the never even said was going to happen. Was told from the get-go $30 a month and no contract. In turn customers were being charged a service fee which they never said was going to happen either thus i would have never signed with them to begin with because I could stay right where I was with square and have it for FREE!!! Never did end up making a transaction as I realized it wasn’t going to work for my company and they wouldn’t take NO for an answer and kept hounding and hounding they could make it better and I insisted that it was best for me to stay where I was. So I ended up canceling and then get charged $495 to cancel which again they never said was the case as it a no contract agreement and the equipment was returned!!! Definitely need to teach there sales better and get their story straight instead of ripping people off.
Our company Auto repair and parts company Gizzy G Auto Home Service in Canarsie Brooklyn has been using ABC Global Systems for over 5 years and must say we are soo soo happy to partner with them on credit card processing. We save way more money than our competition. Thank You!!
I own a business in NYC called, 2 GOOD Printing and Design, and we do T-shirts, posters ect for our clients. Using ABC Global has been a life saver for the business. We are a small mom and pop type operation so every penny counts. ABC Global keeps our cost down!!! And customers HAPPY
I and my brother own a small shop in Brooklyn NYC called Bumpy’ Spot Roti and we have been using ABC for over 4 years. No complaints so far. It’s been easy working
with them, we had an issue with our Credit
card terminal one time and they sent someone over immediately to replace it and also
discuss our statement. Very highly recommend
any business owner uses this company.
Our store Harry ‘s Bakery Pop Up Shop in West port NY has been using this company for credit card acceptance for over 4 years now. They have the best situation for our business to succeed. Everything is very easy to read and understand and they take time to send customer service reps to the office to make sure we have no issues with the terminal or our statement.
Our store Sneakers Plus in Berlin NJ have been using ABC Global for more than 2 years and I must admit they are the most reliable credit card processing companies out there. Thanks to the management and tech support for the great service as well!
Our Video Game Store, Mega games in Wilmington Delaware has used abc global systems and have been very happy with the services they provided. We had a major break in at our location and ABC global was able to cut off our account from criminals. We also plan to open other locations and use them.
Our Internet cafe in Mt Vernon NY uses ABC Global Systems for our credit card processing needs since 2015. The rates since then have been the same and the customer service has been second to none. Im proud to be with a credit card processor that cares about our business in order for us to save tons of cash.
Hi Dana,
Please reply to this comment with your business’s name in order to authenticate your testimonial. Thanks!
Internet Fun Cafe
ABC Global Systems has been working with our security school A Plus Security in Newark NJ for over 2 years and the rates have stayed the same. No issues and the people that work for them are understanding and responsive. the terminal we use is the authorize.net and the Vx580