ABC Global Systems 2023: Reviews & Complaints
Founded in 1990, ABC Global Systems is a merchant account provider offering a line of payment processing services for many types of businesses.
Before we dive in, here’s a short summary of what we’ll cover:
- ABC Global Systems’ various payment processing services.
- The company has received a large number of complaints, but it has received fewer in recent years.
- There is not a lot of information available about the ABC Global Systems contract, but it appears to contain some expensive fees.
ABC Global Systems Payment Processing
The company’s website advertises its specialties as a merchant cash advance provider and credit card processor. The company primarily advertises POS solutions, including Uniwell, ELO, Clover, and Poynt, among others. ABC Global Systems processes all major debit and credit cards. Their services include EMV card readers and swipers, MOTO, reprogram machines, virtual credit cards, e-commerce solutions, wireless solutions, and mobile solutions.
They propose a “Zero Pricing” model which claims to eliminate processing rates, transaction fees, and hidden charges. Additionally, they offer an “Interchange Pricing” model that promises savings of 30% to 75% on interchange markup.
Qualified merchants may receive a complimentary EMV, Apple Pay, and Android Pay terminal, with the option to upgrade to a smart terminal. The company emphasizes no long-term contract obligations and a satisfaction guarantee.
ABC Global Systems also provides a mobile card swiper as part of their services, catering to businesses that require mobile payment solutions.
Location & Ownership
ABC Global Systems is a registered ISO/MSP of Deutsche Bank AG, New York, New York. This New York-based company is headquartered at 350 Fifth Ave. 59th Floor, New York, New York 10118, and the Better Business Bureau lists Nathan Mumford as the president of ABC Global Systems.
Table of Contents
- Costs & Contract: Appears to offer a three-year contract with…
- Complaints & Service: Complaints number more than 15 on…
- BBB Rating: Has an “A+” with the Better Business Bureau and has received…
- Sales & Marketing: Does not appear to hire independent sales representatives but has…
ABC Global Systems Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||15+|
|Live Customer Support||Yes|
|Most Common Complaint||Fund Holds|
Various Merchant Complaints
We have located more than 15 negative ABC Global Systems reviews, a few of which accuse the company of being a scam or ripoff. There is no consistent theme to these ABC Global Systems complaints, which mention issues varying from deceptive sales tactics, fund-holds, poor customer support, and difficulty canceling service in equal measure. If you have your own ABC Global Systems review to make, please do so in the comments below.
ABC Global Systems Lawsuits and Fines
One complainant alleges that they received a payout from a class-action lawsuit against ABC Global Systems, citing unauthorized monthly withdrawals by the company. At this time we are unable to find details of said settlement. We have found evidence of the lawsuit itself, but only that it was up for potential dismissal and not that it resulted in a payout.
Another lawsuit filed in October of 2018 accuses ABC Global Systems of violating the Telephone Consumer Protection Act of 1991 (TCPA) in California’s Central District Court. As of December 2018, the case was dismissed with prejudice to the plaintiff, though specific details are unknown.
ABC Global Systems Customer Support Options
The company offers 24-hour phone support but does not provide an email option. The low-to-moderate overall complaint volume for ABC Global indicates that the company’s customer service department handles complaints adequately, and the company seems to be adamant about responding to negative reviews across various online platforms.
ABC Global Systems Customer Service Numbers
- (800) 705-2559 – Toll-Free Customer Support
- (800) 411-0203 – Office
Other Support Options
- Support form
A recent flood of unverified rave reviews is not enough for us to qualify it as a top-rated merchant account provider for customer service, so we will award ABC Global a “B” rating in this category.
ABC Global Systems Online Ratings
Here's How They Rate Online
Online Ratings Summary
Low Complaint Total
ABC Global is not an accredited business of the Better Business Bureau and currently shows an “A+” rating on its BBB profile at the time of this update. The BBB’s complaint log shows 0 complaints in the last 36 months.
What Merchants Say
In addition to 0 complaints, ABC Global Systems previously received no informal reviews in the last. A previous review expressed overall satisfaction with the company’s services:
We use ABC Global Systems For our Security Firm in NYC and I must say, over the past 10 years, ABC global has been our go to company for all credit card processing needs. From check readers to chip readers. We get it all updated and with the lowest rates.
An “A” Performance Overall
In light of these figures, we agree with the BBB’s rating but will continue to monitor complaints and reviews that surface.
ABC Global Systems Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||1.00% - 4.99%|
ABC Contract Terms
At the time of this ABC Global Systems review, there is not a lot of publicly available information about the standard ABC Global contract. One ABC Global Systems complaint found in the comment section of this review mentions a $260 early termination fee (ETF), while another claims a fee of $495 for early termination. We have also found a complaint on the company’s BBB profile that describes a $595 ETF. This is a higher-than-average early termination fee for the industry that appears to be charged if a client either cancels within the first three years of service or does not return all equipment in accordance with ABC’s equipment return policy.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, ABC Global Systems also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional ABC Global Systems rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Business reports appear to be at odds with the company’s advertised claim of “No Locked in Contract.” The lack of a publicly available ABC Global Systems contract and variations in client reports do not clarify whether contract terms are competitive with the cheapest merchant accounts. We also encourage business owners to check out our list of the providers of the best merchant accounts. If you have any knowledge of the standard ABC Global contract (including any PCI compliance fees or monthly minimum fees), please leave that information in the comment section of this ABC Global Systems review.
ABC Global Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
Inside Sales Team
ABC appears to utilize an affiliate referral program and in-house telemarketing staff to market its services. Although it is our belief that in-house sales teams are better compensated, better trained, and better regulated than outside sales representatives, there are a handful of negative ABC Global Systems reviews that mention misrepresentation or nondisclosure by sales representatives. Overall, this compares favorably to our list of best credit card processors.
Clear Cut Advertising
ABC Global Systems complaints do not have a consistent theme, as they range from nondisclosure of cancellation policies to inflated savings quotes. If, however, you suspect that you are being charged undisclosed ABC Global Systems fees, we recommend seeking an independent statement audit to spot hidden charges. As a point in the company’s favor, the ABC Global Systems website does not engage in any deceptive advertising. We therefore award the company a “B” in this category.
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