ABC Global Systems 2023: Reviews & Complaints

ABC Global Systems Rating
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Call ABC Global Systems Call ABC Global Systems (800) 315-9306 View Pricing

Company Overview

Founded in 1990, ABC Global Systems is a merchant account provider offering a line of payment processing services for many types of businesses.

Article Summary

Before we dive in, here’s a short summary of what we’ll cover:

  • ABC Global Systems’ various payment processing services.
  • The company has received a large number of complaints, but it has received fewer in recent years.
  • There is not a lot of information available about the ABC Global Systems contract, but it appears to contain some expensive fees.

ABC Global Systems Payment Processing

The company’s website advertises its specialties as a merchant cash advance provider and credit card processor. The company primarily advertises POS solutions, including Uniwell, ELO, Clover, and Poynt, among others. ABC Global Systems processes all major debit and credit cards. Their services include EMV card readers and swipers, MOTO, reprogram machines, virtual credit cards, e-commerce solutions, wireless solutions, and mobile solutions.

Pricing Models

They propose a “Zero Pricing” model which claims to eliminate processing rates, transaction fees, and hidden charges. Additionally, they offer an “Interchange Pricing” model that promises savings of 30% to 75% on interchange markup.

Equipment Offerings

Qualified merchants may receive a complimentary EMV, Apple Pay, and Android Pay terminal, with the option to upgrade to a smart terminal. The company emphasizes no long-term contract obligations and a satisfaction guarantee.

Additional Services

ABC Global Systems also provides a mobile card swiper as part of their services, catering to businesses that require mobile payment solutions.

Location & Ownership

ABC Global Systems is a registered ISO/MSP of Deutsche Bank AG, New York, New York. This New York-based company is headquartered at 350 Fifth Ave. 59th Floor, New York, New York 10118, and the Better Business Bureau lists Nathan Mumford as the president of ABC Global Systems.

Table of Contents

ABC Global Systems payment processing
ABC Global Systems offers a variety of payment processing services

ABC Global Systems Customer Reviews

Here's What Their Clients Say

Key Points

Total Online Complaints 15+
Live Customer Support Yes
Most Common Complaint Fund Holds
Recent Lawsuits Yes

Various Merchant Complaints

We have located more than 15 negative ABC Global Systems reviews, a few of which accuse the company of being a scam or ripoff. There is no consistent theme to these ABC Global Systems complaints, which mention issues varying from deceptive sales tactics, fund-holds, poor customer support, and difficulty canceling service in equal measure. If you have your own ABC Global Systems review to make, please do so in the comments below.

ABC Global Systems Lawsuits and Fines

One complainant alleges that they received a payout from a class-action lawsuit against ABC Global Systems, citing unauthorized monthly withdrawals by the company. At this time we are unable to find details of said settlement. We have found evidence of the lawsuit itself, but only that it was up for potential dismissal and not that it resulted in a payout.

Another lawsuit filed in October of 2018 accuses ABC Global Systems of violating the Telephone Consumer Protection Act of 1991 (TCPA) in California’s Central District Court. As of December 2018, the case was dismissed with prejudice to the plaintiff, though specific details are unknown.

ABC Global Systems Customer Support Options

The company offers 24-hour phone support but does not provide an email option. The low-to-moderate overall complaint volume for ABC Global indicates that the company’s customer service department handles complaints adequately, and the company seems to be adamant about responding to negative reviews across various online platforms.

ABC Global Systems Customer Service Numbers

  • (800) 705-2559 – Toll-Free Customer Support
  • (800) 411-0203 – Office

Other Support Options

  • Support form

A recent flood of unverified rave reviews is not enough for us to qualify it as a top-rated merchant account provider for customer service, so we will award ABC Global a “B” rating in this category.

ABC Global Systems Online Ratings

Here's How They Rate Online

Online Ratings Summary

BBB Reports 0

Low Complaint Total

ABC Global is not an accredited business of the Better Business Bureau and currently shows an “A+” rating on its BBB profile at the time of this update. The BBB’s complaint log shows 0 complaints in the last 36 months.

What Merchants Say

In addition to 0 complaints, ABC Global Systems previously received no informal reviews in the last. A previous review expressed overall satisfaction with the company’s services:

We use ABC Global Systems For our Security Firm in NYC and I must say, over the past 10 years, ABC global has been our go to company for all credit card processing needs. From check readers to chip readers. We get it all updated and with the lowest rates.

An “A” Performance Overall

In light of these figures, we agree with the BBB’s rating but will continue to monitor complaints and reviews that surface.

ABC Global Systems Fees, Rates & Costs

A Closer Look at The Contract

Key Points

Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99%
Equipment Leasing Yes

ABC Contract Terms

At the time of this ABC Global Systems review, there is not a lot of publicly available information about the standard ABC Global contract. One ABC Global Systems complaint found in the comment section of this review mentions a $260 early termination fee (ETF), while another claims a fee of $495 for early termination. We have also found a complaint on the company’s BBB profile that describes a $595 ETF. This is a higher-than-average early termination fee for the industry that appears to be charged if a client either cancels within the first three years of service or does not return all equipment in accordance with ABC’s equipment return policy.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, ABC Global Systems also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional ABC Global Systems rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Contradictions Abound

Business reports appear to be at odds with the company’s advertised claim of “No Locked in Contract.” The lack of a publicly available ABC Global Systems contract and variations in client reports do not clarify whether contract terms are competitive with the cheapest merchant accounts. We also encourage business owners to check out our list of the providers of the best merchant accounts. If you have any knowledge of the standard ABC Global contract (including any PCI compliance fees or monthly minimum fees), please leave that information in the comment section of this ABC Global Systems review.

ABC Global Systems Employee Reviews & Sales Tacitcs

Should You Work For Them?

Key Points

Uses Independent Resellers No
Telmarketing Yes
Misleading Marketing No
Discloses All Important Terms No

Inside Sales Team

ABC appears to utilize an affiliate referral program and in-house telemarketing staff to market its services. Although it is our belief that in-house sales teams are better compensated, better trained, and better regulated than outside sales representatives, there are a handful of negative ABC Global Systems reviews that mention misrepresentation or nondisclosure by sales representatives. Overall, this compares favorably to our list of best credit card processors.

Clear Cut Advertising

ABC Global Systems complaints do not have a consistent theme, as they range from nondisclosure of cancellation policies to inflated savings quotes. If, however, you suspect that you are being charged undisclosed ABC Global Systems fees, we recommend seeking an independent statement audit to spot hidden charges. As a point in the company’s favor, the ABC Global Systems website does not engage in any deceptive advertising. We therefore award the company a “B” in this category.

Our ABC Global Systems Review Summary

Our Final Thoughts

ABC Global Systems rates as an above-average credit card processing provider according to our criteria. The company is showing a low complaint total outside of the BBB and does not appear to hire outside sales agents. ABC Global’s overall rating is likely to improve once more information is known about its contract terms. Clients should be sure to inquire about all possible terms before signing up for service and to compare ABC Global Systems’ merchant cash advance services to those offered by top-rated payment processors. It is worth mentioning that ABC Global Systems could potentially be confused in search results with ABC Global Services or ABC Global Solutions, both of which are unrelated entities.

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Your Comments & Reviews

How Did ABC Global Systems Treat You?

53 Responses

  • Are you looking for a Merchant Services Provider?

    It starts with your “phone call” to ABC Global Systems inquiring about services.

    Note: DO NOT SIGN any contract based on verbal promises.

    My sales Representative, DERWIN WILLIAMS was actually very, very nice on the phone. Warning.. He will verbally promise you things. *!* Get it in writing or you WILL BE sorry. I regret trusting him ! Beware..

    If the application doesn’t have everything promised “in writing”
    GET IT CHANGED before signing.
    ***DO NOT TRUST THEM !! *** they are not honorable. Darwin will not stand by his word!!

    Their practice is as follows..

    * initial phone conversation*
    You will be asked general questions about your business. Then the pricing fun begins.. I was initially quoted a monthly service fee of $30 per month. I said No!
    I felt it was high and more than I wanted to spend. How about $15 per month? Try it for three months and if you don’t like our service you can walk away. I said No! He’s very personable and will keep trying to convince you. After telling him I was inclined to use a pay per swipe service Darwin promised me service at $10 per month and if I’m not happy we simply part ways. You would assume the verbal agreement is what you would receive. NOT!! Don’t become a victim.. They have a gimmick!
    There are two important documents.

    with SOME fees listed.
    AND the …

    *****Keep reading and you’ll catch on..*****

    At this point our verbal agreement is for $10 per month! If I’m not happy I walk away!

    In order to process credit cards you will need a card reader. They will offer you their free equipment program.
    ***This is where they scam you!! ***

    I questioned Derwin regarding the fees listed on it and was verbally assured I would only pay the $10 service fee agreed on.
    Regardless of what they promise you.. by signing the (free equipment offer) you will be bound by the $30 monthly service fee plus $7.50 compliance fees listed on the free equipment agreement. It supersedes any other agreement made. They will tell you it’s a standard form for the equipment and that you will be charged what was agreed on. GET THE AMOUNTS LISTED CHANGED BEFORE SIGNING. It’s how they get you!
    Look at your Application Contract! The Monthly service fees, annual fees and closure fees you would want to know are left blank. It’s on purpose so that by signing the free equipment order you become bound by the new terms. Protect yourself and only sign the free equipment offer if the fees listed on the application match what you were expecting.
    Do not trust that they will be charging you the amount verbally agreed on!!

    ACH debits appear without ABC GLOBAL as the source .. the first month I didn’t question the charges. I should have!! The second month I did and learned the charges were from ABC Global. I call Derwin and he assured me it was a mistake and he would fix it. I get an email from Ana Bota their chargeback analyst saying that I agreed to a $30 per month service fee and $7.50 compliance fee. What!!! No we didn’t.
    We debate the claim thru several emails. Rather than honor the verbal agreement I was forced to accept a 6 month credit rather than the refund I asked for. I was told the best they would do is honor the $10 per month service fee and reduce the compliance fees to $5.50. I agreed.. mistake!

    A year later and another ACH charge but this time for $89. When I ask Why? it’s the Annual Fee.
    My Application Contract had no amount listed for annual fee ..on purpose? At the back.. of the last page of my monthly statement is a “small print” note saying $89 annual fees due in November.. and that’s how you get stolen from. Imho.. Run from this company. 😖😖😖🤑🤭🤭🤭🤦‍♂️🤜👈

    • Robert,

      Understanding which contract terms to avoid before signing a merchant account is imperative when considering any provider. This article should help navigate any future merchant accounts you consider: Contract Terms to Avoid.


  • Charidy Ludescher


    First off they came out by saying they would only charge $30 a month and the equipment was free!!! This receiving my equipment and got charged $69 for shipping. Then all of a sudden a fee for this and a fee for that was being taken out of my acct to which the never even said was going to happen. Was told from the get-go $30 a month and no contract. In turn customers were being charged a service fee which they never said was going to happen either thus i would have never signed with them to begin with because I could stay right where I was with square and have it for FREE!!! Never did end up making a transaction as I realized it wasn’t going to work for my company and they wouldn’t take NO for an answer and kept hounding and hounding they could make it better and I insisted that it was best for me to stay where I was. So I ended up canceling and then get charged $495 to cancel which again they never said was the case as it a no contract agreement and the equipment was returned!!! Definitely need to teach there sales better and get their story straight instead of ripping people off.

  • Nick Iannotti

    Our company Auto repair and parts company Gizzy G Auto Home Service in Canarsie Brooklyn has been using ABC Global Systems for over 5 years and must say we are soo soo happy to partner with them on credit card processing. We save way more money than our competition. Thank You!!

  • Rem Cothing

    I own a business in NYC called, 2 GOOD Printing and Design, and we do T-shirts, posters ect for our clients. Using ABC Global has been a life saver for the business. We are a small mom and pop type operation so every penny counts. ABC Global keeps our cost down!!! And customers HAPPY

  • Joshua Toman

    I and my brother own a small shop in Brooklyn NYC called Bumpy’ Spot Roti and we have been using ABC for over 4 years. No complaints so far. It’s been easy working
    with them, we had an issue with our Credit
    card terminal one time and they sent someone over immediately to replace it and also
    discuss our statement. Very highly recommend
    any business owner uses this company.

  • Our store Harry ‘s Bakery Pop Up Shop in West port NY has been using this company for credit card acceptance for over 4 years now. They have the best situation for our business to succeed. Everything is very easy to read and understand and they take time to send customer service reps to the office to make sure we have no issues with the terminal or our statement.

  • Our store Sneakers Plus in Berlin NJ have been using ABC Global for more than 2 years and I must admit they are the most reliable credit card processing companies out there. Thanks to the management and tech support for the great service as well!

  • Our Video Game Store, Mega games in Wilmington Delaware has used abc global systems and have been very happy with the services they provided. We had a major break in at our location and ABC global was able to cut off our account from criminals. We also plan to open other locations and use them.

  • Our Internet cafe in Mt Vernon NY uses ABC Global Systems for our credit card processing needs since 2015. The rates since then have been the same and the customer service has been second to none. Im proud to be with a credit card processor that cares about our business in order for us to save tons of cash.

  • Renee Johnstone

    ABC Global Systems has been working with our security school A Plus Security in Newark NJ for over 2 years and the rates have stayed the same. No issues and the people that work for them are understanding and responsive. the terminal we use is the and the Vx580

  • Lucy Martinez

    Been using ABC Global Systems at my empanadas spot On Saratoga ave in Brooklyn NYC for about one year. No complaints so far from us!! The machines are fast and fund next day.

    • Editor’s note: This testimonial shares the same IP address as others that have been posted and may have been submitted by ABC Global Systems on behalf of the business owner.

  • ABC Global Systems has been able to help our ice cream parlor “Ice Cold Ice” here in Newark NJ with some of the lowest rates and fees and tech support. Thanks for all your help when we had a flood and almost lost everything, they sent us a new machine and we was back up and running smooth.

  • Sandy Zucker

    I own Zucker Security Pros in Asbury Park N.J. we have been working with ABC Global systems for a very long time now and we are proud to be able to get some of the lowest rates for accepting credit cards. The people are always down to earth and very helpful with all questions and concerns.

    • Editor’s note: This testimonial shares the same IP address as others that have been posted and may have been submitted by ABC Global Systems on behalf of the business owner.

  • We met the folks over at ABC Global Systems at a business trade show for our store The Cooking Appliance Factory in Elizabeth N.J. I must say from the day we met till today we have had such great service and some of the best rates for our credit card machine. Thanks to everyone in Tech support for making this such a easy company to work with for my credit card processing needs.

    • Editor’s note: This testimonial shares the same IP address as others that have been posted and may have been submitted by ABC Global Systems on behalf of the business owner.

  • We own a day camp In Staten Island NYC, Fun Days Day camps. We use ABC Global for credit card processing and I must say they do a great job saving us money and time on credit card processing. Thanks for everything and we look forward to working well into the future with your company.

    • Editor’s note: This testimonial shares the same IP address as others that have been posted and may have been submitted by ABC Global Systems on behalf of the business owner.

  • Our Private Lawn Care Store Green Thumb Uni in Westport NY is so happy with the service provided by ABC Global systems. We had issues in the past with other providers and needed a company that really cared about us the help us save. ABC global gave us free terminals, free tech support and the best rates today.

    • Editor’s note: This testimonial shares the same IP address as others that have been posted and may have been submitted by ABC Global Systems on behalf of the business owner.

  • Wendell Martinez

    One thing I like about Using ABC Global Systems card processing for our pop up shop business is the fact that they give us free equipment. Our Pop Up Extravaganza Store headquartered in Cherry Hill, NJ saves month to month and always get to speak to a live person about problems or issues. Its always a good thing when we look at our statement. No surprises.

    • Editor’s note: This testimonial shares the same IP address as others that have been posted and may have been submitted by ABC Global Systems on behalf of the business owner.

  • Samaine Cretti

    We use ABC Global Systems here at our Chop shop in Lowell MA. We notice that our rates never increase without our Consent and we always are able to get our questions answered very quickly. One time we had a connection problem with our terminal, Before you know it, ABC Global Systems sent us a replacement. Free.

    • Hi Samaine,

      Please reply to this comment with your business name in order to authenticate your testimonial. Thanks!

    • Editor’s note: This testimonial shares the same IP address as others that have been posted and may have been submitted by ABC Global Systems on behalf of the business owner.

  • Brian Jankas

    We have been using ABC Global Systems at our wine store in Westport NYC for over 5 years now and I have nothing but good things to report. the fees have stayed low the customer service is always so polite knowledgeable and helpful.we had a problem once when our power went off. tech at ABC Global walked us thru doing the trascaction over the phone..Easy.

    • Hi Brian,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

    • Editor’s note: This testimonial shares the same IP address as others that have been posted and may have been submitted by ABC Global Systems on behalf of the business owner.

  • ABC Global Systems has been the company we use for credit card processing for over 2 years here at our auto parts store in Berlin NJ. The rates have not changed since and all the customer service reps are good at helping with small problems. We once had a power shortage and a rep was able to walk us thru the process of doing a offline transaction. Easy as pie.

    • Hi Danny,

      Please reply to this comment with your business name in order to authenticate your testimonial. Thanks!

  • David Parantz

    I use this company for my law firm. We don’t accept many credit cards so they offer us a nice flat rate. ABC Global’s tech team is also one of the best in the business, we had an issue once and they sent us a replacement for free. Thank You

    • Hi David,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      • David Parantz

        Parantz Law,
        Stamford CT

        • Editor’s note: This testimonial shares the same IP address as others that have been posted and may have been submitted by ABC Global Systems on behalf of the business owner.

  • This company is one of the best to use for accepting credit cards.We now have been using them for about 4 years and we could not ask for a better partner for taking credit cards. Thanks ABC Global for all you do for us, mainly saving us soo much money.

    • Hi Lou,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

    • Editor’s note: This testimonial shares the same IP address as others that have been posted and may have been submitted by ABC Global Systems on behalf of the business owner.

  • Linda Deckant

    After fulfilling a 3 year contract with ABC, They slapped my with an early termination fee of $495. Yes, I gave them notice in the 90 days prior.. They are also taking out $22.50 for compliance fee every month even now, in June, July , and Aug, well after my cancellation. I gave them an opportunity to beat VMS fees, but with the $22.50 and $10.50 they took out of my bank every month, they could not beat it.

    From The Editor
    This Post Might Help: Cancelling a Merchant Account Without Paying a Fee

  • ABC Global Systems Queens Sales Offices
    Rate and review

    Marvin Schu
    in the last week
    Beware all Business people this company is a joke they are running a circus operation and with our money they can go into our bank Account at will this is risky with a funny company like this maybe a fly by night company etc they charge you multiple hidden fees each month they don’t answer the phone a lot of the times when they do that the person you need to talk to is not in right now they play many games like little children they cannot be trusted especially with our money they are very rude/nasty they will hold your money for over a week a lot of the times sometimes 3 weeks maybe their loaning our money to some one in a cash advance type of system and making interest while we wait to get paid etc you their a real bad company you have been so Warned do not do business here your regret it ?

    • Marvin,

      Per our previous correspondence, your funds are being held for risk and the funds will be released when you provide documentation for all transactions requested. Please refer to the emails previously sent for full instructions on fulfilling this request. We would need all transactions documented in the way described in that correspondence. We are attempting to resolve this matter swiftly. Please let me know if you have any additional questions or comments. Also, feel free to let me know if you require any additional assistance.


  • dillon sparks

    here’s how to beat this fraudulent company: when you cancel your “contract” with them, IMMEDIATELY (AS IN RIGHT THE HECK NOW) close the bank account where the credit card payments are received. pick a day to cancel when you have few or no charges, call the thieves, cancel, and CLOSE your account. they won’t be able to hit you with a chargeback. instruct the bank to refuse requests from the thieves.

    • ABC Global Systems

      Mr/Ms Sparks,
      ABC Global never had business relation with you so it is quite shocking to receive defamation from someone that never worked with us. An investigation will be launch to find any available records on your behalf.
      We are also a legitimate company that has been in operation for over 20 years.
      Here is our website and here is the “A+” on the Better Business Bureau website

      Thank you.

    • Interesting. Our accounts have been closed since February 2015. ABC has held our reserve funds since then and has yet to give a date when they will be released. On top of that they continued to charge us a monthly fee for nearly a year for accounts that were not open. The only way were able to stop the fees from being deducted was to close the accounts. When we asked about refunding the fees they took we were told they would review it and get back to us. Do you think they got back to us? Nope. As of today we are still waiting to find out when they will release our reserve funds.

  • I can’t believe there are so many positive comments on this site. Others replicate my dissatisfaction. This company is the biggest rip off., they make it almost impossible to cancel even after your contract expires.
    They continue to charge vendors even after you return their unit certified received receipt and will continue to bill you fees knowing you are no longer under contract and not using their services.
    In 10 years of business this is the most unethical company I have ever dealt with.

    My experience is similar to the above comment by L. laVigna except my fees are even higher!

    • ABC Global Systems

      Dear Lori,
      Your case sounds like the credit card terminal was returned but there was no written notice of authorization from the account owner to have the account terminate. When you wish to cancel, there are detail cancellation instructions that would be sent to you which will instruct you that a written notice must be given as well. This is also apart in your Merchant Agreement when you signed up.
      You can also cancel the agreement by submitting a 90 days notice prior to the end of the current term. If any client provide us with valid proof that a request was sent to cancel the account or a 90 days notice was sent, we will be more than happy to refund any funds charged after the date of cancellation on the notice.

      We will be happy to review the account in question if you contact us.

  • dillon sparks

    NEVER NEVER NEVER make the mistake of switching to ABC GLOBAL SYSTEMS. They flat out LIE about everything.
    Don’t give them access to your bank account or you’ll do so at your extreme peril. They promised me in writing, $2250.00 of ‘refunds from overcharges’, from previous providers. When I called to get more clarification I was given no direct information, even though they had 6 months of my statements from my current provider. They would not explain how they arrived at the $2250.00 number nor which charges they deemed as ‘overcharges’. I checked with the Better Business Bureau and they rate them a D, for unresolved cases. I was intending to switch due to the promise of money back, but I soon realized that this was a sales pitch and i had really no recourse to get the ‘refund’/ Besides, I check my statements monthly, and never found the errors which would contribute to that figure.

  • L. LaVigna

    After seven years of doing business with ABC I closed my account only to be hit with a termination fee of $260. When calling to speak with them I was told I could only email the department and nobody would speak with me. I have no recourse and would NEVER reccomend this vendor to anyone!
    7yrs of business and they will not even pick up the phone, horrible business practices!! Makes you wonder why they are NOT even an accreddited Business with the BBB!

    • ABC Global Systems

      Dear L. LaVigna,
      Firstly, ABC Global will like to thank you for doing business with us for seven years.
      The $260 is for the remaining terms of your agreement. ABC Global provides live representives during business hours (Mon to Fri, from 9am to 5:30pm) and there is always a representative to answer questions. We do have highly qualified and well train staff who can answer any of your questions and complains when you called.
      However, If a 90 days notice was presented and valid proof of this is provided, we will be more than happy to refund this amount.

      Thank you.

    • ABC Global Systems

      Dillion Sparks,
      Our records do not reflect the above name (Dillion Sparks). ABC Global do receive several calls and statements regarding our low rates like any other processing company. Since you are not a customer of ABC Global and there is no record of Dillion Sparks, we are unsure of how to respond to your complaint.
      In addition, our rating on the BBB website reflects “A+”. Your complaint do reflect negatively and we will like to have the opportunity to resolve this complaint. Please provide us with the name that reflected on the six months merchant statements that you said was provided to us. This way we can provide you with proof of your claim.

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