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Accepta Credit Card Processing 2023: Reviews & Complaints
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Also known as “Accepta Payments”, Accepta is a merchant account provider that provides payment processing solutions for businesses located in the U.S. and in Puerto Rico. The company operated under the name “Paytech Corporation” until 2016, when it rebranded following an acquisition by Accepta, LLC. Accepta’s traditional payment solutions are provided through partnerships with Vantiv, Global Payments, First Data (now Fiserv), and TSYS.
In 2022, Accepta acquired the payment profile of Softek.
Accepta Payment Processing
Accepta processes all major debit and credit cards for most business types. Their services include POS solutions, e-commerce payments, and mobile payments.
Location & Ownership
Accepta is headquartered at Montehiedra Office Center, 9615 Avenida Los Romeros Suite 803, San Juan, 00926, Puerto Rico, and does not publicly list its banking partners. Candido Alfonso is the CEO of Accepta.
Table of Contents
Accepta Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||No|
|Most Common Complaint||N/A|
No Public Complaints
We are currently unable to locate any negative Accepta reviews, and there is no reason to believe that the company is a ripoff or a scam. The few Paytech Corporation complaints that are available are of questionable reliability and may be related to end-user problems rather than merchant issues. At this time, there is not a significant enough body of complaints to draw any solid conclusions about the company’s customer support and complaint history. If you have your own Accepta review to make, please do so in the comments below.
Accepta Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Accepta. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Accepta Customer Support Options
Accepta prefers to conduct its customer support via a ticket submission system rather than via live communication, though it does offer phone and email support. This is close to our expectations of top-rated payment processors for great customer service.
Accepta Customer Service Numbers
- +1 (787) 774-1555 – Local Office
- +1 (833) 222-3780 – Toll-Free Support
- +1 (718) 732-2979 – Fax
Other Support Options
- Support form
- Customer service email address at [email protected]
Accepta Online Ratings
Here's How They Rate Online
Clean Complaint Record
Accepta currently receives an “A+” rating from the Better Business Bureau and has been BBB-accredited since 2018. The company has not received any complaints in the past three years. It also has not received any informal reviews.
An “A” Performance
Given Accepta’s clean complaint record, we agree with the BBB’s rating at this time. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Accepta Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Unclear|
Variable Contract Terms
There is very little public information about Accepta’s standard contract terms, and there are currently no complaints about excessive or undisclosed fees imposed by the company. Accepta resells the merchant accounts of multiple providers, meaning that Accepta rates and contract terms are likely to be similar if not identical to those in a TSYS, Global Payments, First Data, or Vantiv contract. The standard contracts for these companies can vary but are generally known to be multiyear agreements with early termination fees. PCI compliance and other costs may also vary between these providers.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, ClearGate also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. The company lists Shopify, WooCommerce, Magento, PinnacleCart, and other gateway providers as its e-commerce processing partners. However, pricing will depend on which gateway provider a merchant utilizes. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
No Red Flags
Accepta’s proprietary software and web solutions are likely to come with their own rate structures, which are not available for review on the Accepta website. It is possible that the company is capable of offering contract terms that are competitive with budget-friendly payment processors. If you have any knowledge of the standard Accepta contract, please share that information in the comment section of this review.
We also encourage readers to check out our list of the providers of the best merchant accounts.
Accepta Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Inside/Outside Sales Team
Accepta appears to primarily market its services through strategic partnerships, resellers, and independent sales agents. The company has announced its specific intention to cater to the Latin American business community, citing its Puerto Rican base of operations and bilingual staff as valuable assets. We have not found any Accepta reviews of their sales department, and there is currently only one PayTech negative review that cites deceptive sales practices by the company’s agents. This complaint, which does not appear to be especially reliable, was filed on Ripoff Report and received a professional rebuttal from the company. In general, this compares favorably to our list of best credit card processors.
No Misleading Quotes
Accepta Payments does not list any misleading rate quotes or unrealistic guarantees on its website. If you suspect, however, that you have been deceived by an Accepta representative, we recommend a third-party statement audit to double-check your monthly bill.
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