Accepta Reviews & Complaints

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Company Overview

Also known as “Accepta Payments”, Accepta is a merchant account provider that provides payment processing solutions for businesses located in the U.S. and in Puerto Rico. The company operated under the name “Paytech Corporation” until 2016, when it rebranded following an acquisition by Accepta, LLC. Accepta's traditional payment solutions are provided through partnerships with Vantiv, Global Payments, First Data (now Fiserv), and TSYS.

In 2022, Accepta acquired the payment profile of Softek.

Accepta Payment Processing

Accepta processes all major debit and credit cards for most business types. Their services include POS solutions, e-commerce payments, and mobile payments.

Accepta Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A
Recent Lawsuits No

No Public Complaints

As of now, we haven’t found any negative reviews about Accepta, and there’s no indication that the company engages in fraudulent activities. While there are a few complaints related to Paytech Corporation, their reliability is uncertain, and they might be more linked to end-user issues than problems with merchants. With the limited number of complaints available, it’s challenging to draw definitive conclusions about Accepta’s customer support and complaint history. We encourage individuals with experiences regarding Accepta to share their reviews in the comments section below.

Accepta Lawsuits and Fines

There are no ongoing class-action lawsuits or FTC complaints against Accepta to our knowledge. Dissatisfied clients seeking non-litigious resolutions are encouraged to report their grievances to the relevant supervisory organizations.

Accepta Customer Support Options

Accepta primarily conducts its customer support through a ticket submission system, although it does offer phone and email support as well. While this approach is in line with the standards of top-rated payment processors, it’s crucial for Accepta to ensure that its support channels effectively address customer needs.

Accepta Customer Service Numbers

  • +1 (787) 774-1555 – Local Office
  • +1 (833) 222-3780 – Toll-Free Support
  • +1 (718) 732-2979 – Fax

Other Support Options

Accepta Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Clean Complaint Record

Accepta currently receives an “A+” rating from the Better Business Bureau and has been BBB-accredited since 2018. The company has not received any complaints in the past three years. It also has not received any informal reviews.

An “A” Performance

Given Accepta’s clean complaint record, we agree with the BBB’s rating at this time. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Accepta Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Processing Rates Variable
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Equipment Leasing Yes

Variable Contract Terms

Publicly accessible details about Accepta’s standard contract terms are limited, and there are no prevalent complaints regarding excessive or undisclosed fees by the company. As a reseller of accounts from TSYS, Global Payments, First Data, and Vantiv, Accepta’s rates and terms might closely align with those of these providers. Standard contracts from these companies often include multiyear agreements and early termination fees. Costs such as PCI compliance fees may also vary across different providers.

Virtual Terminal and Payment Gateway Pricing

Accepta extends its services to include virtual terminal and payment gateway solutions, collaborating with gateway providers like Shopify, WooCommerce, Magento, and PinnacleCart for e-commerce processing. The pricing for these services depends on the selected gateway provider, with common additional fees including gateway fees, technical support fees, batch fees, and other transaction rates applicable to e-commerce services.

No Red Flags

While Accepta’s proprietary software and web solutions have undisclosed rate structures, it’s possible that the company offers competitive terms similar to budget-friendly payment processors. Those with insights into the standard Accepta contract are encouraged to share their experiences in the comments section below this review.

For further exploration, readers can consult our list of the best merchant accounts.

Accepta Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Possible
Misleading Marketing No
Discloses All Important Terms No

Inside/Outside Sales Team

Accepta appears to primarily market its services through strategic partnerships, resellers, and independent sales agents. The company has announced its specific intention to cater to the Latin American business community, citing its Puerto Rican base of operations and bilingual staff as valuable assets. We have not found any Accepta reviews of their sales department, and there is currently only one PayTech negative review that cites deceptive sales practices by the company’s agents. This complaint, which does not appear to be especially reliable, was filed on Ripoff Report and received a professional rebuttal from the company. In general, this compares favorably to our list of best credit card processors.

No Misleading Quotes

Accepta Payments does not list any misleading rate quotes or unrealistic guarantees on its website. If you suspect, however, that you have been deceived by an Accepta representative, we recommend a third-party statement audit to double-check your monthly bill.

Our Accepta Review Summary

Our Final Thoughts

According to all available information, Accepta rates as a dependable credit card processing provider. Currently, specific details about the company’s sales tactics and contract terms remain limited, meaning the rating could shift once more information becomes available. Even when working with companies that score highly by our standards, we urge readers to thoroughly examine any contract terms provided and compare pricing with that of top-rated merchant accounts. Taking these precautions will ensure that businesses receive the most favorable terms and the best value for their particular processing needs.

Location & Ownership

Accepta is headquartered at Montehiedra Office Center, 9615 Avenida Los Romeros Suite 803, San Juan, 00926, Puerto Rico, and does not publicly list its banking partners. Candido Alfonso is the CEO of Accepta.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Accepta Treat You?

1 User Reviews

  • Angie

    Design With Angie

    Absolutely love Accepta credit card processing! 💳🌟 It’s been a game-changer for my small business. Smooth setup, increased sales, and top-notch customer service. The security features are impressive too. Highly recommend! 💼💸 #Accepta #CreditCardProcessing #SmallBizSuccess

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